CharlotteIG

March 2, 2021

15 hours ago, claz said:

Greetings,

I have previously been denied access to a live spread betting account due to my previous salary.

Since then, my financial position has drastically changed for the better due to a change in salary and successful trading on another broker, along with various investments.

I am limited to demo only on this platform currently but have become very familiar with it and prefer it to the City Index CFD platform. If possible I would like to move over here for good .

Is there any way I could have my Spread Bet approved/reviewed?

Thank you in advance.

Hey,

If you already applied you can call us and change your earnings and savings. Please note, we may ask for proof of these changes.

All the best

March 2, 2021

Hey,

Thanks for your post. We offer all of these on leveraged accounts. The following are reasons we can't offer it on non-leveraged

On 01/03/2021 at 00:13, CleverThoughts said:

Ganfeng Lithium Ord Shs H

Hey, this one isn't something we can offer as we don't support these exchanges

On 01/03/2021 at 00:13, CleverThoughts said:

Bacanora Lithium Plc (BCN.L)

We do offer

On 01/03/2021 at 00:13, CleverThoughts said:

Neo Lithium Corp. (NLC.V)

This is an exchange we don't support:

All the best

March 1, 2021

On 27/02/2021 at 19:49, fxlapt said:

IG, Instead of having this "Stock only available for non leveraged trading" come up after you have filled out an order ticket, have it come up as soon as you start the ticket by clicking on the Sell or Buy button. Same as you do with the "You cannot sell this market to open" warning.

I will pass this on thank you for this feedback!

March 1, 2021

11 hours ago, JohannBB said:

Hi, I have an account with IG which I haven't been active on lately. I want to start trading again but need to know if there will be any fees for not being active on the account before I fund the account.

Thank you

Hey,

After 2 years of inactivity we want to close the account. If there are funds on the account there's a £12 per month inactivity fee. If you place one trade on the account the 2 years start again from there.

If you're worried about it it's best to reach out to us so we can check the dates

All the best

March 1, 2021

On 24/02/2021 at 23:09, Guest PrimaryShare said:

Does IG ever answer anything?

How does one do anything without an HIN? How do I transfer shares purchased elsewhere into my IG trading account etc...

On 27/01/2021 at 07:28, Guest Andrew Paddison said:

Can someone with experience please advise?

Hey, the corporate actions team have advised me that if, on a form, you're asked for a HIN number instead but your iG account number.

As IG operates a domestic custody model, HINs are not required. Your stock is identified by your account number. The only information required to transfer stock via another broker is your account number, the name of the stock, the quantity to be transferred and our PID (20018).

All the best

February 26, 2021

On 24/02/2021 at 23:14, Guest PrimaryShare said:

If the broker issues a unique HIN.... isn't IG the broker?

February 26, 2021

On 27/01/2021 at 07:28, Guest Andrew Paddison said:

Can someone with experience please advise?

On 24/02/2021 at 23:09, Guest PrimaryShare said:

Does IG ever answer anything?

How does one do anything without an HIN? How do I transfer shares purchased elsewhere into my IG trading account etc...

Hey,

I've sent an email over to our aus corporate actions team regarding this. I will have an update by Monday

We're not able to give out the HIN number as we're nominee account.

February 26, 2021

On 23/02/2021 at 14:54, 72CP said:

As a longstanding (share trading) client of IG (also my wife - I manage her accounts) and also a shareholder, I have found the service from IG is now at rock bottom. Emails take 1/2 weeks or are not answered at all, phone calls over an hour again if even answered and the chat facility is a complete waste of time. The CEO has written to all clients apologising and stating that more staff have been taken on to address the issue but it seems to have got worse. Almost all companies in the UK have been affected by the virus but most have got to grips with things.

Additionally I am finding that training and understanding of some basic topics are almost non-existent. A recent Open Offer was accompanied by an invitation to also apply for excess shares but IG simply could not understand the latter and it took four exchanges of emails to get my application put forward. The result was that they failed to do so and the scaled down application for excess shares came to nothing!!

I only contact IG when unavoidable and otherwise happy with the platform.

Am I expecting too much or do others share my frustration?

We're so sorry that you couldn't get through to us and the impact it's had. I will pass this message onto our senior team to show the impact this is having.

On 23/02/2021 at 22:29, MrShed said:

I'm having the same problem, they've always been terrible since I opened the account, but today I really needed them to resolve an urgent issue for me and it was just beyond them, couldn't get through on the phone, live chat is a joke, it cost me money today and it looks like it will tomorrow as well. I'm so sick of it I think I need to change brokers.

If you haven't already please reach out to us if you can't wait on the phone please email and request a call back. Make sure your exposure is correct then mention you did try to ring and ask them to take that into consideration when resolving the issue.

All the best and apologies to both of you

February 26, 2021

On 24/02/2021 at 16:15, ColinJ said:

@CharlotteIG - the forced closing of positions in affected markets is completely unacceptable business behaviour; open positions should remain as is until closed by customer at whatever timescale they decide

Hey,

I completely understand your frustration and I will pass it onto our senior team as well as the exposure desk.

The decisions has been made but I'm so sorry for how it's impacting your trading. With exceptional client demand in the equity space, we have reviewed our 12000 leveraged markets and decided to withdraw less than 1000 small cap equities, after a review of associated returns on these markets. We will continue to support these markets for Share Dealing, where that product is available.

Sorry again for this inconvenience.

All the best

February 26, 2021

21 hours ago, SunnyD said:

Hey guys,

Basic question lol. So I've opened a position on Natgas Apr-21 spreadbet contract. There's a 20 pip spread on it. My question is if I hold it overnight will I be charge 20 pips again each day or does the Apr-21 part mean that I don't pay any commissions/fees on it till it rolls over in April?

Thanks

S

Hey @SunnyD,

Thanks for your post,

If you buy a future contract it usually has a slightly larger spread however you're not subject to overnight funding like you are for cash price/ DFB.

You will not be charged 20 pts per night it's just the initial 20 points spread when you open the position. If you leave it there (and have enough on your account to cover your margin) there aren't any other fees.

Just as a heads up the April contract actually expires in March. You can find details on the platform in the get info section:

All the best

February 26, 2021

22 hours ago, GORDON_G said:

So I am trying to short selling GME today but this stop level is so bugged.

Basically I am getting either 'stop level must be at least xxxx' or 'stop level too far from current market price' errors, in other words,

THE MIN ALLOWED STOP LEVEL IS BIGGER THAN MAX ALLOWED STOP LEVEL?

I wonder what's going on here.

Hey @GORDON_G

Thanks for your post.

The minimum stop distance is widened when there's extreme levels of volatility. That being said I will pass on the message about tightening these stop distances.

All the best

February 26, 2021

On 25/02/2021 at 11:50, markshenton63 said:

Hi, I am a novice on the LG system. Please can someone let me know if we need to leave sold shares in the system for 3 days before they can be withdrawn?

I can see my sold shares value but its not allowing me to withdraw around £5K, the message online says I am exceeding my daily limit, but the limit seems to be £20,000 per day.

Thanks for anyone free to help out there,

Regards

Mark Shenton

Hey Mark,

Please know our settlement period works on a T+2 (T+3 for US shares) basis. This means the cash for these shares won't settle on your account the day you sold them but two (three for US shares) working days.

Many thanks for your understanding. I hope this clarifies why you can't withdraw your funds at the moment.

February 26, 2021

18 hours ago, jakeyboyy said:

hello I was in the middle of creating a live account with the intention to deposit 30,000 aud but it says my account criteria has not been met. i was wondering if i could successfully rectify this issue and continue the account opening process immediately

Hey @jakeyboyy

To update you will have to contact us with your updated details. Please note, our team may ask for proof of your change in earnings and savings.

All the best

February 25, 2021

On 24/02/2021 at 16:03, Guest Amritpal Kaur said:

I am getting paper statement everyday and being charged £1 daily. I emailed helpdesk to cancel this facility 2 months ago, they did email me confirming that paper statements being cancelled.However, I am still getting paper statement and being charged.

Hey,

I'm so sorry for this.

Could you kindly email helpdesk.uk@ig.com again, and ask for them to be cancelled. Also ask for the fees to be refunded all the way back to when you sent your first email.

All the best

February 24, 2021

15 hours ago, Rickeee said:

Had demo for a few weeks and my application for live account was declined last week.

But now I can't access my demo to keep practising. My first email about this to the helpdesk got the standard automated reply. After waiting a couple of days i sent a second email but this was returned unsent, even though it was a continuation of the existing email correspondence.

Could you remedy this?

Hey,

Thanks for your post.

Unfortunately if you apply for a live account and it gets declined it removes access to the demo.

To get a new demo you will have to sign up again for one. You will have to use a different username and email address when signing up.

Sorry for the inconvenience

February 24, 2021

15 hours ago, Guest Brenno said:

If i buy shares I own this stocks right? Just want to make sure. If the shares I own goes downs for 5 or 10 years I still will held it right ? No need to put more money like CDF.

Hey,

If you buy shares on a share dealing account you put down 100% of the cost but it means you own those shares. They could drop and we would never close positions because of a margin call because you have bought the shares.

All the best

February 24, 2021

16 hours ago, mostazapicante said:

Basic question that I can't find in the support pages or community.

IG offer no charge on US share trades if you have placed 3 or more trades in the previous month. Is that a calendar month (ie starts from 1st of each month) or the previous month of trading (ie approx the last 30 days).

Also, is that fee free on both buy and sell?

Thanks!

It works per calendar months.

So technically you could place 3 trades on the last day of Jan and all of February you have he reduced (for US shares free) commission.

The fee is free on both the buy and sell (for US shares) providing them both fall into a month where you have traded three times in the previous calendar month.

Example, if you place 3 trades in January then in February you buy and sell Apple shares the commission will be free.

If you place 3 traded in January, buy some Apple shares in February (the open commission will be free) but decide to wait until June before selling them you will have to pay the closing commission (unless of course you traded 3 times in May).

I hope this helps

February 23, 2021

We're sorry that the fees aren't as transparent as they can be.

We have a team currently working on a big project that will clarify and break down charges. There's no set time frame on this but when there is I will update the feed

All the best

February 23, 2021

3 hours ago, Alex45277 said:

Hi I’m transferring my isa from aj bell to ig.

the funds left aj bell yesterday around 10am it’s cash only as I sold up couple weeks ago.

does anyone know how long it will take to show up in the ig account?

thanks in advance.

Although it's a cash transfer it can take up to 5 working days however it's usually a lot faster than that. All the best

February 23, 2021

13 hours ago, johnoscott said:

I am trying to buy $TSLA qty 5 shares and I get a message "trade was rejected" - why ?

Hey,

There shouldn't be any reason you can't place the trade. If you're still having issues please reach out to via email/ call/ lice chat so we can assist.

All the best

February 22, 2021

2 minutes ago, Guest ashleyjhowell said:

@CharlotteIG Any updates by any chance?

Hey, I don't have a date yet but I will request an update and get back to this feed

February 22, 2021

3 hours ago, Nosleda said:

I tried to order shares through my share trading ISA but got a message that I am currently restricted from doing so. Why is this when I have sufficient funds in my account?

Hey,

If the error message wasn't specific to why please reach out to us so we can check the account and order. Sorry for the issues you're having.

All the best

February 22, 2021

4 hours ago, NESIT said:

1. Subscribe to Primarybid if not already. 2. Nominate IG as your broker with your relevant IG share dealing A/C. 3. Withdraw funds from IG or fund Primarybid separately. 4. Trade via Primarybid.

Hey,

The first 2 steps are correct you subscribe to Primarybid, nominate IG as your broker. When/ if you get the stock it will go to your IG account but you don't pay IG you pay PrimaryBroker but you trade with IG.

Sorry for the delay getting back to this one.

February 22, 2021

15 hours ago, Fluid36 said:

I also have this issue, please update this thread with a solution.

9 hours ago, Thinker said:

You have to be kidding that this question has not been answered! I have run into a problem today where the charts that were working after flash ceased are no longer working & the platform is calling for the installation of Flash, which can't be done because it doesn't exist.

7 hours ago, Guest IG User said:

Same problem as "Thinker" above. Charts were working last week. Pop out charts no longer working (asks for Flash installation). Tried on Chrome and Edge, same issue. Is a fix in progress? Thks.

Update on this: I spoke to the technical team again as they were going to call the impacted clients but instead have raised a request so they now have a note on this and are looking to resolve it.

Thanks for your patience with this one.

February 22, 2021

1 hour ago, StormChaser said:

So in reality what will happen is that IG will catch your clients out because many will not have the funds available to meet the 100% margin required by 26th February.

They will then go on margin call and be forced to close on Friday or Monday rather than having until March 29th. This is likely to force some clients to have to liquidate and accept losses on positions which might have pending newsflow which would make them come good.

Whether or not this is within IGs terms or not, it is going to make IG look very bad. If there are 900 stocks there are likely to be many hundreds, if not thousands, of affected clients.

It would be difficult to justify maintaining a relationship with IG following this action.

47 minutes ago, Joo said:

As I already said to my account manager, if I'm forced out of any positions I'm leaving. It doesn't matter if the decision comes from the CEO or not, this is my personal choice. I want to be doing business with a company that has my interests at heart too, not just theirs. To ask me to close out my positions while I still have the money in my account doesn't make any sense at all. If IG doesn't have the money to hedge just issue senior notes or a common offering to raise funds. It's very easy to come up with funds. At least leave us the choice to transform the CFD to a common stock, this choice is not available to me. Why ? You should give us more time than just 30 days, at least 6 months to close our positions. 30 days will force many of us to close trades at very unfavorable prices, booking losses.

I'm going to pass all feedback onto our senior team regarding these changes.

Apologies again for the inconvenience but know these comments are getting pushed to senior teams so thank you for posting them.

All the best.

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