CharlotteIG
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Posts posted by CharlotteIG
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On 06/03/2021 at 00:41, Lifa said:
I submitted my proof of address a few days ago but my account has been suspended and it prompts me to "verify my nationality" and when I try to do that it again it says "we're just checking your details." simply put, I can't do anything on my account now because it says to verify my account and I can't resend the documents because it won't allow me since they are still checking my details.
Hey,
Your account manager will be able to assist you with this. You should have received an email from them when you first joined. If you ask them for an approximate time frame they'll be able to assist you.
All the best
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On 05/03/2021 at 13:37, JSR said:
Hello,
If I have both an active Share Dealing Account, and an ISA, will I pay two lots of quarterly fees (£24 x 2)?
Or will I only be charged the single £24 Fee for both accounts?
Many thanks,
Hey,
The £24 fee is applied for your accounts. If you have an ISA and share dealing you will only be charged £24.
Any commission you pay on either the ISA or Share dealing account will be deducted from the £24 each quarter. (Three trades will also stop you being charged this fee is made before the end of the quarter).
All the best
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On 02/03/2021 at 12:00, Lexjaks said:
Hi @CharlotteIG
Please would it be possible for you to take a look at the below three listings on the NYSE/Nasdaq to be added to share dealing or any other account type, namely:
Soaring eagle aquisition corp (SRNGU)
Spartan aquisition corp 3 (SPAQ.U)
Liberty media aquisition corp. (LMACU)
Please see attached screenshots of the equities in question for your information.
Many thanks
LJ
Thanks for your post.
These are all Unit lines of SPACs, which we no longer support.
Sorry for the inconvenience.
Charlotte
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On 26/02/2021 at 13:12, Popykciv said:
Thanks for your post.
The stock is too small for leverage and as it's a recreational cannabis company (or at least in part), it can't be offered on non-leveraged
Sorry for the inconvenience.
Charlotte
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On 25/02/2021 at 12:10, MrLoki76 said:
Thanks for your post.
The stock is too small for leverage and not offered for non lev.
Sorry for the inconvenience.
Charlotte
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On 02/03/2021 at 12:00, Lexjaks said:
Hi @CharlotteIG
Please would it be possible for you to take a look at the below three listings on the NYSE/Nasdaq to be added to share dealing or any other account type, namely:
Soaring eagle aquisition corp (SRNGU)
Spartan aquisition corp 3 (SPAQ.U)
Liberty media aquisition corp. (LMACU)
Please see attached screenshots of the equities in question for your information.
Many thanks
LJ
The request has been made
I will let you know when they get back to me.
All the best
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22 hours ago, TheThing said:
Can anyone help me understand why i am not seeing any market depth data for some shares? For example, the pic below is what i see for SThree plc (STEM) in my share dealing / isa account.
I am seeing market depth for other shares, so it is just a case that there is no market in this share? I find this a bit strange given that it is listed on the main market. Is it some sort of bug in the trading platform?
There were no known issues with this order book yesterday and as long as you have L2 data enabled you should have seen it.
If the issue still occurred today let me know and I will get our technical team to investigate.
All the best
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On 27/02/2021 at 07:10, Itsbecauseofthem said:
Hi Charrlotte, for some reason my application keeps getting rejected. What is it exactly that I'm missing? Aren't there systems in place from preventing me from trading any further than what I can afford? Yet I'm still not allowed to trade with CFD's??
I will get someone to give you a call on Monday/ Tuesday.
All the best
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On 26/02/2021 at 13:06, AB000001 said:
Hi,
I have the same issue - I've tried to email IG support and call. Would like to get my account setup. It has taken 2 days of me trying.
Thanks
It shouldn't have taken this long. I've reached out to our client facing team to help but they informed me the account is now open. If you need to change any details though you will have to email/ call us.
All the best but apologies for the delay.
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On 25/02/2021 at 11:03, Guest red said:
There's gotta be a better way to do that. Why not provide better transparency instead of clients having to conact you for every single instrument they want to trade.
You can check the margin on the platform by going to the get info section and expanding Margin requirements.
Here you can see the first tier is 5% which is 20:1
All the best
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On 23/02/2021 at 17:28, Kam303 said:
@CharlotteIG Do you have an approximate date for MT5 now? Thank you in advance.
Unfortunately not. I've spoken to the team dealing with this and as soon as I have an update I will let you know.
All the best
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On 23/02/2021 at 12:16, Thinker said:
@JamesIG
That is a disgraceful response!
The new platform does not have the same functionality as the old.
It does not have DMA ffs.... seriously! You expect us to trade on a market without the market depth of bid & offer showing?
And if it was the intention for it to take over, why in god's name did you not even have the courtesy & business eficacy to tell us & why did the person @ IG lie to me on Monday when I spoke to him on the phone & he said that it was a platform error that occurred on the weekend & I am sitting here waiting for it to be rectified. You had the charts operational and clearly & deliberately stopped them without telling us (your customers) in what appears to be a deliberate misleading & deceptive means of forcing us on to the new incomplete platform!
Just return the old platform to an operational basis as it is not fit for the purposes.
IG has committed offences under the Competition & Consumer Act by engaging in misleading & deceptive conduct!
An incident has been made to get this resolved for all client who still wish to use the old platform.
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On 25/01/2021 at 12:31, akassaman said:
thanks a lot for that. difficult to achieve as positions are currently long and not in blue yet.
Sorry to here this.
Unfortunately with the leveraged accounts we're not able to transfer them across they have to be closed.
All the best and apologies.
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23 hours ago, Guest Raj said:
Can you please add NSH (NYSE) so that I can buy the stock?
Thanks
Hey,
This looks to be on the leveraged platform. Let me know if you need anything else:
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On 02/03/2021 at 01:03, Guest Budash said:
Same issue... why does it take so long for funds to clear on this platform? We are living in the digital age and once we have verified I cant see the hold up. Very quick to take your money, incredibly slow and unresponsive to withdraw. I will be taking my money elsewhere
With card withdrawals they're transferred immediately. When you're sending money (same as when you get a refund from a shop) the funds take 2-4 working days because they travel through an intermediate. We send the funds out within one working day of receiving your instructions. How long they take after that we don't have control over.
On 23/02/2021 at 13:46, Nick12 said:Same here. I sold shares on Friday (19.02.2021). Today (23.02.20121) the funds are still not available for withdrawal. What is going on?
The settlement period for shares has nothing to do with IG it's due to the underlying market settlement and handover of shares and money. If you sold shares on Friday, by Tuesday that's T+2. If you were holding US shares they may not be available until close of business Wednesday.
All the best
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6 hours ago, hanatan said:
Hi, today, my friend who I referred back in January finally got an phone call from IG customer service, and her application was refused based on she didn't have enough saving. She told me she answered she had 22K AUD in saving and prepare to submit a statement, but the CS said no need, we couldn't approve because it's too little and refused to elaborate further. Try again next month, maybe rule changed.
It happened that she's my 5th referral and IG just sent an email yesterday saying that the referral program is ending 29th March. Maybe just coincident but whatever. Very disappointed, as we did all the correct thing only for IG to cite obscure rule trying to avoid paying the bonus they promised themselves. Other forum is saying that people should have 5K (in euro or pound), which is way less than 22K AUD, and IG Australia itself is saying there's no minimum required. What to do? It's of course within IG right to refuse any client, but this is just unfair.
Thanks for your post.
Although we offer the refer a friend scheme your friends have to go through out account set up process. If they don't have sufficient earnings/ savings/ experience we can't offer them an account.
When you set up a referral your friend has to trade which is making us as a company money. It's not in our best interest to decline referrals.
All the best
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14 hours ago, LGL said:
How soon I can withdraw the money from the IG account after selling US shares? Thanks
Thanks for your post.
For Spread betting/ CFD you will be able to withdraw funds as soon as you close your positions.
For ISAs/ Share dealing :
Please know our settlement period works on a T+2 (T+3 for US shares) basis. This means the cash for these shares won't settle on your account the day you sold them but two (three for US shares) working days later.
All the best
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On 03/03/2021 at 23:39, Hasan1997 said:
I had a trade on FTSE100. With a stop limit at 6611.2 and another position with a stop limit at 6615.6.
I have been closed out the position 23:23 and 23:24 but FTSE100 price level did not even reach that limit?
Thanks for your post.
If you select the minute chart can check the time frame you can find the high and low.
Also, if you had a short position make sure to check the Ask price.
If you had a long position make sure to check the Bid price.
If you still think the stop shouldn't have been hit please email us so we can investigate.
All the best
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On 03/03/2021 at 11:33, bendywendy said:
Is it possible to transfer my existing IG shares into an IG ISA instantly?
I've tried using Live chat several times but no-one available, & I'm hanging on the phone now - but hopefully someone will have a quick answer for me?
Thank you!Thanks for your post.
You can transfer shares from your share dealing account to ISA via the Bed & ISA process, which involves selling the shares and repurchase them on the ISA account. This process can be done over the phone with one of our dealers.
It'll cost £40 in commission per line of stock to sell the shares on share dealing account but free of charge to repurchase on the ISA. There will also be spread costs which is capped to roughly £30 per line of stock, however, this is generally cheaper for the majority of stocks.
If you're interested in doing so, please call us so we can help.
Alternatively you can sell the stock, wait for the funds to settle, move the funds and buy them back in the ISA.
All the best
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On 03/03/2021 at 09:25, Guest Cliffw said:
Was charged £24.18 (as well as the normal £8 trade cost) on buying 1000x BAe shares. Any idea what this is for?
Hey,
Do you have the name for this charge? You can find it on the history tab in the Live account section in the MyIG page.
All the best
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On 03/03/2021 at 10:14, nicknick123 said:
So i'm trying to understand where missing missing $60 has gone?
Below is the summary of my account. I've opened 7 positions.
But my total FUNDS_IN minus BALANCE minuus BOOK_COST doesn't add up. In 'history' one of my trades had a fee of roughly $1, but otherwise none specified fee.
Are there trading fees or monthly fees that I'm not aware of? Or could this be the result of currency fluctuations because I have shares from different currencies?
Starting balance 10000
Book cost 3640
Open positions 3600
Funds 6300
Available to deal 6300
Total Account Value 9900
Profit/loss - 40
Hey @nicknick123,
You can check your previous transactions on the MyIG page by selecting Live accounts> Statements/ History.
if you're still unsure please reach out to our client facing team so they can break it down.
All the best
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On 02/03/2021 at 13:09, Guest chris said:
Hello,
I registered an account on IG. I'm currently living in Japan as resident, but my Japanese is not enough good and too risky to trade in japanese. I would like to change the setting language of the plateform but cannot find it. I hope it is possible.
Thank you for your help.
Hey,
Unfortunately we don't have an English platform for people living in Japan. We have some google translation and are looking at this option but unfortunately it's not available yet.
All the best
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On 02/03/2021 at 15:38, Guest Mermu said:
Hi,
I couldn't withdraw funds from my ISA to my debit card. It says there is available balance as 0 but I have sufficient fund in my account to transfer. Can anyone please tell why this is happening?
Thank you.
Hey,
It may be that the funds need to settle:
Please know our settlement period works on a T+2 (T+3 for US stock) basis. This means the cash for these shares won't settle on your account the day you sold them but two ( three for US shares) working days.
If this isn't the case, please reach out to our helpdesk so they can assist.
All the best
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On 01/03/2021 at 15:16, Cobalt said:
There is probably a straightforward answer to this, but why has the Tesco Special Dividend been converted (at the $/£ FX rate) when the dividend and my account are in Sterling?
01/03/21
DEPO
Tesco PLC DIVIDEND 115@0.5093 Converted at 0.71391184
On 01/03/2021 at 16:22, Kartikeya said:I have the same question. I was expecting to get paid in GBP and the dividend was issued in GBP itself.
"Tesco PLC DIVIDEND 2000@0.5093 Converted at 0.71391184"
On 02/03/2021 at 09:02, Cobalt said:For me the amount of shares that the dividend is paid for is the pre consolidated amount, so that at least is correct.
@CharlotteIG what is going on with this dividend?
Hey all,
Tesco special dividend is actually in GBP , but unfortunately there was an error that payed it in USD instead of GBP.. This is now resolved, we have reversed all USD payment and paid it in GBP again but sorry for the inconvenience and any confusion caused.All the best
Why I can't buy this ticker 'DNMR'?
in Shares and ETFs
Posted
Hey,
The US line is available on the share trading account:
You can find the available to trade time zones in the get info section.
Let me know if you need anything else.
All the best