CharlotteIG
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Posts posted by CharlotteIG
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9 hours ago, Deanuk said:
Is it possible to add the following etfs?
Lyxor MSCI Disruptive Technology ESG Filtered (DR) UCITS ETF - Acc
HAN-GINS Tech Megatrend Equal Weight UCITS ETF
Thanks
Hey,
I've requested it to be added by our shares desk.
All the best
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8 hours ago, Jeet said:
Hi there,
I am trying to find some new SPAC offerings - CCVI and CCVII. The earlier offerings from this group (CCIV and CCV) seem to be available, but not the newer offerings. Will they be added soon?
Hey,
I've checked with our shares desk and unfortunately we're not adding the new ones however I will pass this on to show interest for the market.
All the best
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10 hours ago, matt19 said:
Hey,
I've checked with our shares desk and unfortunately we're not adding the new ones however I will pass this on to show interest for the market.
All the best
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14 hours ago, RandomUser said:
Hi,
Need a serious answer for these actions today, from someone allowed to do it.
"This stock is only available via our Stockbroking service."
While trading one asset by contracts for difference, this message suddenly showed up while I was already intra-trade. Is important to notice that the asset in question was always there and still there. Althought somehow you blcoked me from further transactions and I was unable to make decisions and free-will with my cash or equities.
I'm really in the hope this was just a "platform error", hence why I need someone who can follow to explain how can we solve this absolute mockery.I'm very disappointed by these actions today. These errors and actions are totally unacceptable from a broker who charge commissions at opening and closing trades!
Looking forward for your explanations, so I can specify how to proceed to your statements.
Hey thanks for your post.
I've spoken to our shares desk and unfortunately we can only offer SPACs are now non lev.
You can check this information on the deal ticket by selecting Get info> Other.
The reason we've left the stock on the leveraged accounts is because some traders still have open positions so it can't be removed.
All the best
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16 hours ago, Thomasmichel75 said:
Hi I'm aware this is a very basic question but why have I been charged 10£ on my third trade this week on US stocks ? Doesn't it say on the commissions and fees page 0-2 10£ then 3+ free ?
Hey thanks for your post.
The reduced commissions apply when you place the trades in the previous calendar month. So if you made 3 trades in January you will be commission free in February for US shares:
https://www.ig.com/uk/investments/share-dealing/costs-fees
All the best
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8 hours ago, NeilKitch said:
Good Morning Forum
I am relatively new to IG and joined because it offered more buying opportunities in the US than my traditional share platform which were only comfortable with me buying blue chip FTSE stock.
Last Friday i was out for a walk an needed to buy a stock when the market opened at 2.30pm. i had to use the mobile app for this. When the share became available i clicked buy entered 1000 was then asked for a limit ? then got a message to say order had been executed? When i checked back later i was puzzled to see i had purchased 638 shares? When i got home i checked my past activity an saw 4 actions all at 2.30pm for this share. The first was order sent, then order partially filled, then order deleted and finally position opened with 638 shares not the 1000 i had ordered.
Can anyone explain these actions and why only 638 shares.
The other thing i am struggling with is being asked for a limit before i can buy shares. Why can i not just put in a quantity or total cost an purchase.
I have tried calling the helpline but cant get through. It would be nice to know IG when you put us on hold if it will be closer to 5 minutes, 30 minutes, 1 hour or 5 hours!
Hey @NeilKitch,
Thanks for your first post.
From what you've mentioned here it seems you requested a limit 'Execute & Eliminate'. When placing orders on US shares you have to chose a limit, market or stop order. You can see the difference below:
If you chose the limit execute & eliminate option it would have bought as many shares as possible at the price you selected or better.
You can select the day order if you want the full day to see if you can get the full amount of shares at the price you selected or better. Good til cancelled will leave the order running however if you get partially filled on different days you get charges commission each day.
I hope this helps if you have anymore questions let me know.
All the best
Charlotte
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On 15/02/2021 at 15:22, Guest M12 said:
Hi, is there any way to trade the below company with IG?
Walker River Resources Group: TSXV: Ticker WRR
Thanks
Hey,
Unfortunately the exchanges this stock trades on isn't something we can offer on our leveraged and non-leveraged account.
All the best
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On 04/08/2017 at 16:48, mithril said:
I'm sure this is an extremely basic question, but I can find absolutely no reference anywhere in IG official documentation to the specific message I'm receiving when trying to buy a share;
"Minimum Consideration - the consideration of your order is below the minimum allowed (£90)"
I understand what consideration is, but is this message basically saying I have to massively overpay for a share if I'm only trying to buy a single one? Only some shares seem to cause this issue so I'm at a loss as to what the issue is.
The consideration is the price of shares x the amount of shares.
If a share cost £1 you would have to buy 90 shares to hit the minimum consideration. The reason there's a minimum consideration is due to the commission you pay. We wouldn't want someone buying a £1 share but paying £15 commission when buying and selling.
All the best
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4 hours ago, DMorris29 said:
Hello,
Just a quick question:
If I cancel a share order, will I be 100% refunded or will I lose anything like a potential transaction fee?
Thanks!
Hey,
Thanks for your post.
If your order hasn't been fully or partially filled you will not be charged.
All the best
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17 hours ago, Scrawford said:
Hi Everyone,
I hope this message finds all readers well amidst the current mess we find ourselves in.
I have decided like many others recently to get into the world of 'trading', however I am trying to be smart and spend a good few months researching and understanding further before I even consider parting with my hard-saved cash.
My first question, and it is probably the most stupid, however I can't find a definitive, simple answer anywhere!
Why, when I want to open a trade with lets say BT Group, it doesn't allow me in input a certain amount of money/request a number of shares, which then totals up to a certain amount? Why is it based on a 'points' system?
I hope you understand my reasoning here, from a basic understanding of the stock market, I thought that the way it ususally works is you put in say £100 for x amount of shares, and then the valuation of those shares increases/decreases.
Where did this 'point' system come from?
If someone could send me some documentation explaining that would be greatly appreciated.
Hope to hear from you soon.
Kind regards,
Sam.
Hey Sam,
I hope you're well.
With CFD and spread betting you're trading on a leveraged product which means you only put down a percentage of the market value when placing the trades. Then the profit/ loss moves and changes your balance depending on the market moving in your favor or against you.
When you place the order on a CFD account you can see the margin you're putting down on the deal ticket:
With spread betting we use points. If the number to the left of the decimal place moved from 1 to 2 that's a one point movement. If your position size on spread betting was £5 per point each one point movement of BT's price in your favour means you will be +£5. If you want to work out the amount of shares to trade with a margin of £100 you have to do the following calculation backwards:
Price x size x margin % = margin
127 x X x 20% (margin factor can be found in the get info section) = £100
Although the size is in points we do offer stop losses/ limit gains in GBP profit/ GBP loss.
You may also find this useful: https://www.ig.com/uk/learn-to-trade/ig-academy/orders-execution-and-leverage
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On 15/02/2021 at 11:00, Ali-Adiby said:
Hi Guys,
On the 18th of January, I have requested a withdrawal and as I chatted with IG they told me that I have received the amount, but it is not showing with my bank account that I have received it.
I have attached a PDF email from my Bank showing that I did not receive the withdrawal. I sent an email requesting IG to send me Telex Transfer Copy or Swift Copy, they sent me withdrawal slip (which is useless for the bank to track the transfer) and I have sent IG an email again requesting the TTX or Swift Copy and still I am receiving the same withdrawal slip as they are not reading my email properly.I had another chat with IG 1 week ago, they told me that they are waiting (Client Money Team) to send me the TTX or swift copy and still I am waiting!!
So is there anyone can help me to solve this issue?
Hey,
You've done the right thing to reach out and request the documents you did. I will also email them to send this across to you as soon as possible if it hasn't been done already.
All the best
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On 14/02/2021 at 12:17, Eddy72 said:
I see that Kanabo (LSE:KNB) will be listed on the London Stock Exchange on 16th Feb, will this be listed on the ig site on this date to trade if anyone knows?
Hey,
This was added today
All the best
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On 13/02/2021 at 13:14, LemonLime said:
I'm confused as to why my IG application was denied. Seems no logical reason for it, I have a commsec account, no problem there. Here's the message:
"We appreciate your interest in IG. Because we provide complex financial products, we have strict wealth and experience criteria that we need to meet before we can offer you an account.
On this occasion these requirements haven’t been met, so we’re unable to open an account for you. We regularly review our acceptance criteria, so please do feel free to apply again in the future or if your circumstances change."
Also, I noticed $10,000 was showing up as a minimum deposit requirement as I filled in the forms. What gives?
Hey,
Thanks for your post.
We're sorry your application was declined but as mentioned we do have some entrance criteria that have to be met before we can open the account. We're sorry for the inconvenience.
The minimum deposit fee isn't $10,000 it's A$450 by card but you can make bank deposits for lower amounts.
All the best
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On 12/02/2021 at 15:16, Jack1308 said:
I was trading on Share Account, I purchase stocks in US markets, few days ago I bought SNDL and make some profits on it but now I want to buy it again on the deep but IG won't allowed any more on Share The reject message said only available on laverage trading. I think this broker they don't want us to win on trading so any stock became high valatile they will only allow you to trade in CFD so they can cutloss on the deep and you loss money. I am looking to change to new broker.
Hey @Jack1308,
Thanks for your post,
We made a business decision we around 1/2 years ago to stop offering cannabis stocks on non-leveraged trading accounts. This isn't something we offer then turn offline when the stock price rises.
Making this business decision was hard as people do want them and we lose trader commission, we're losing out from this too.
Apologies for the inconvenience.
All the best,
Charlotte
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On 14/02/2021 at 09:02, srglemon said:
Hi,
Wasn't sure where to put this post. Is it possible to request that IG add new products?
Thanks
Hey,
This is the right place. Just put @ charlotteIG to tag me and I will be able to request the new market/ product.
All the best
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On 13/02/2021 at 08:02, Guest Rajesh said:
Hi, anyone can help me to get the password of my newly open MT4 account with IG?
I was in communication with help desk, and they want me to answer my following security questions.
I am not feeling secure to answer these security question in an unsecured email. I requested helpdesk to call me back to get the answer, but sending the same email again and again:-------------🤔- Your full name and date of birth
- Your registered postal address
- Your contact number
- The balance on your account
- The market you last traded
- The last four digits of your registered card(s)
Hey,
We actually only need 4 of those 6 questions answered correctly. If you requested a call back we will happily do that.
All the best
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On 13/02/2021 at 15:49, TonySilva said:
i was actually charged £10 per US and £8 per UK, as per fees table here:
https://www.ig.com/uk/investments/share-dealing/costs-fees
However i made 3+ on both markets, so the fees should not be taken?
or will be returned to my account somewhem later?
Hey @TonySilva,
Thanks for your post.
It needs to be 3+ trades in the previous calendar month. So if you made those trades in January then February commissions will be on the reduced scheme.
All the best
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14 hours ago, alam1 said:
My first day as a member and I was getting familiar with the new platform the data,multiple features and the layout
One of my main concerns was the UK prices are shown in pence (& possibly also EU market), but US prices are shown in Dollars (& not pence) and
the whole lot is shown on one pane and without Units of the currency..which I thought needed to be improved
Hey,
Thanks for your post.
The reason UK stocks are quoted in pence is because that's how they're quoted in the underlying market. Whereas, US shares are quoted in dollars.
It's something we do to keep in line with how the underlying market works however I can pass on your feedback to see if there's a way we can explain that on the platform for traders :
Thanks again for the feedback
Charlotte
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16 hours ago, tadziu321 said:
hi
Cant find VCVC stock (USA)
there is VCVC units and warants but noot ordinary ones.
help !
i would ike to buy it today
Hey,
Thanks for your post.
This stock is available on our leveraged and non-leverages account. It's only available to trade during opening hours.
All the best
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9 minutes ago, Diottica said:
Anyone manage an account with Power of Attorney?
When IG can cope I want to open a sharedealing/ISA account for my elderly father (I'm already an account holder) . He has granted a general Power of Attorney for me to act on his behalf in all financial matters - willl a copy suffice or does IG insist on obtaining their specific form (available as a download)?
Hey,
Sorry for the inconvenience but we do have to have our Power of Attorney form filled out. You can find them by following the link below:
https://www.ig.com/uk/joint-account-and-power-of-attorney
All the best,
Charlotte
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10 minutes ago, Sami07 said:
Why can l not make leveraged trading?
Hey @Sami07,
Can you clarify what you mean?
All the best,
Charlotte
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On 30/01/2021 at 15:32, Gandolf said:
Received an email from IG that they restrict buying these stocks.
Why is it not allowed (other than it hurts big boys)?
Market is volatile but still you're allowed to trade other stocks and even close out if you own these stocks but just can't buy them. Is it even legal to restrict retail traders arbitrarily?
On 30/01/2021 at 15:49, VJJHC said:Trading 212 tried this the other day too. I have complained and suggest others do the same.
Here is a link to a letter outlining what FCA rules they are breaking.
Makes me want to hold even more due to this shady practice.
https://www.reddit.com/r/Trading212ActionGroup?utm_medium=android_app&utm_source=share
On 30/01/2021 at 15:52, Gandolf said:Great, thanks for sharing the template and link!
We really need to take this to FCA to stop the market manipulation by these platforms.
On 30/01/2021 at 16:01, PaulCz said:I've submitted a complaint to the abuse team at FCA. I suggest everyone effected does the same for visibility.
On 30/01/2021 at 16:14, Twerkingcat said:VJJHC, thanks for the great link! I am very not happy with IG. Does anyone know which broker still allows unrestricted GME trading?
PS. HOLDING now matter what!On 30/01/2021 at 16:27, mei2020 said:this makes me want to HOLD those stocks, hopefully they can't force people to sell.... yet
On 30/01/2021 at 17:04, Rakazool said:Disappointing... I was willing to put up with the platform crashes.
On 30/01/2021 at 17:09, Whisper said:This is unacceptable. illegal.
Both Robinhood and T212 tried this and they failed. all the user base is leaving after this week.
I thought IG incorruptible platform. GME showed which platforms to trust and which to avoid.
On 30/01/2021 at 18:47, Guest lalalalala said:Anyone who wants to use something else that lets you currently buy GME: STAKE
Whilst the purpose of Community is to connect like minded clients who want to discuss the financial markets, IG news, and ask questions in the support part of our forum, we will be running a Q&A today from 10:00 until 13:00 GMT. You can submit your questions now on the following post. -
3 minutes ago, Guest H0ii said:
Would I be able to sell the stock if It's still pending then?
Hey,
If you're asking that when you buy stock and you have an unsettled credit, can you sell the stock... if so then yes. You will see an unsettled debit on the account for when you sold it and an unsold credit amount when you've sold the stock.
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36 minutes ago, Clara said:
Hi there,
I am trying to close a position on SLV and it does not let me sell at market price, only lets me a limit order, but even that does not sell...
Hey Clara,
If this is on a share dealing/ ISA account make sure you check you haven't got any working orders on to sell stock you have. If you have working orders on a certain market then try to sell again it will reject the order as a duplicate.
With leveraged trading it's usually because the stocks unborrowable or there are other restrictions you can check in the get info section under 'Other'
Account Application Denied
in IG Account Support - MyIG Help
Posted
Thanks for your post and apologies for my oversite.
I can see the minimum has changed to $5,000. I will pass on feedback that this is too high if that's what you're asking. We've had others comment on this now so I will make sure it's shown to the business.
All the best,
Charlotte