CharlotteIG
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Posts posted by CharlotteIG
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14 hours ago, AFU said:
I have shares of the Deliveroo IPO with PrimaryBid and I have given them my IG account ID to transfer the correspondent value to IG. Is the share dealing account ID the same as the general investment account number (GIA)? Is there anything else that I have to provide to PrimaryBid for IG to accept the transfer of these IPO shares? Has anyone done this before (PrimaryBid to IG) who can give me tips to avoid any issues with the transfer? Thanks
Thanks for your post.
What’s the GIN number when opening a Primary Bid account?
The GIN number is your IG share dealing account number. This can be found on the MyIG page. Make sure that you are using your correct share dealing account number - do not use an ISA account number or one of your leveraged accounts (CFD or spread betting) as we will not be able to accept shares into these other account types.
You can find more information on this here:
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On 24/03/2021 at 12:53, Guest bobby said:
Hmmm.. Im new To IG, I am having CFD orders auto cancel out of profit the second they are placed.Like, within a second or two. Cant find a reason, I have no stop loss in effect. Im using a demo to get a feel for the new platform but this never happens on other platforms not even once.
I dont think ill go live on this platform with real money if its just going to auto torch me on every trade.
Am I missing something?
If possible do you have a video of setting up the trade then when it closes. And Ideally the demo history log.
Then we can determine why the positions closing.
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On 18/03/2021 at 19:12, spencerfrater said:
I’ve just received an email from IG saying we can buy up to £1k Deliveroo pre IPO shares. Need to sign up for a PrimaryBid account though... never heard of them - is this legit?
On 24/03/2021 at 11:06, Guest FKM said:you can apply through the deliveroo site, does anyone know whether we can use the ISA to link it to primarybid? or does it have to be the share dealing account that is linked to the primary bid? Thanks
On 19/03/2021 at 10:42, Guest Alfy said:Hi, I cant find the option in the deliveroo app to request option to buy shares as stated in their email
On 07/01/2021 at 13:23, hamsa said:Hi
Can I buy pre-IPO stocks like deliveroo on IG?
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On 05/03/2021 at 06:22, hanatan said:
The criteria is unclear. The one I referred today got refused because she only has 22K AUD in saving. And the CS refused to tell her how much is the minimum. Seriously how much more you need to open an account? This is just a strategy to avoid paying referral that ending this month or what?
Thanks for your post.
Having new customers come to IG is a positive thing for our business. If we didn't want to pay out referral bonuses we wouldn't offer the scheme.
On 06/03/2021 at 12:35, Guest Sam issues as above, is s] said:Sam issues as above, is somebody going to answer this? What are the reasons for being declined and how to re-apply?
On 18/03/2021 at 12:38, Guest reapply said:same issue how do i reapply?
The reason an account rejects can be different. I would advise reaching out to us to figure out why. If someone over the phone says reapply then you will need to use a different email address and email us to let us know you've reapplied.
All the best
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15 minutes ago, warufai said:
I have registered the primary bid platform when I set up my IG account. Can anyone advise how to get into the primary Bid platform in order place an order for the Delivero IPO. Thank you
You may find this page useful:
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On 26/03/2021 at 19:28, MhanScorpi said:
Please am new on IG platform and am totally lost😢. Please I need help
Hey,
Welcome to the community.
What is it you're lost with. If it's how to work our platform you may find the Academy useful:
If it's something else let me know and I will try to point you in the right direction.
All the best
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On 26/03/2021 at 07:24, Nalda said:
I am a newbie on this platform. How do I change the settings to AUD instead of English pounds. Thankyou
Hey,
You will need to email us and request for the base currently to be changed from GB to AUD.
All the best
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2 hours ago, SidN510 said:
Hi,
I have maxed out on £1,000 on my PrimaryBid account and linked it to my IG account. My friend also has a PrimaryBid account and is happy to transfer his allowance of shares to me as he doesnt want them. I have checked with PrimaryBid and they confirm this shouldnt be a problem from their end and asked I should just check with IG if they can accept shares from two different PrimaryBid accounts under different names into just one IG account. Please could you confirm this is possible?
Thanks for the post.
I've just spoken to our corporate actions team and unfortunately it's not something we can do.
Apologies for the inconvenience.
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On 25/03/2021 at 16:09, Guest Sam Singleton said:
I just sold a bunch of stocks on my share dealing account in order to then transfer those funds into my CFD account. Under "available to deal" it says £487 (the correct amount received after selling those stocks).
However, when I go to transfer funds, on "available balances", share dealing is marked as £0 and consequently I cannot transfer my "available to deal"/free funds from my share dealing account into my CFD.
I have waited about an hour since selling the stocks. Does anyone know why this is happening? Do I just need to wait? I do not see why waiting would help as the stocks have been sold and it appears that the money has been credited in my account.
Thanks,
Sam
Thanks for your post.
Please know the settlement period works on a T+2 (T+3 for US shares) basis. This means the cash for these shares won't settle on your account the day you sold them but two (3 for US) working days.
Many thanks for your understanding. I hope this clarifies why you can't withdraw your funds at the moment. -
On 25/03/2021 at 15:43, 9982abhi said:
As per regulation a person can only contribute to ISA account as long as he is a resident of UK.
But can continue to hold shares / funds in ISA account even after he moves of of UK.
My questions are:
1) Can I operate my IG ISA account from outside UK with existing funds? Does IG app and website access would be available?
2) If needed can i transfer funds from IG account to bank outside UK?
Has anyone in this forum has personal experience.
Thanks
Hey,
Thanks for your post.
1) Once you have declared to IG that you've moved to another country you will not be able to pay any money into the account or buy more shares. You will be able to sell your shares though and withdraw funds.
2) Depending on how long you've had your account with us will have an impact on where the funds can be sent to. For example with very new clients you can only send funds back to the source you funded with. Reach put to us via email if you need us to check your account and let you know which withdrawal methods are possible.
All the best
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On 24/03/2021 at 16:06, Richard85 said:
if anything goes wrong, the wait to call customer services is hardly reassuring, trustpilot is a mixed picture, any hesitancy to reply or vagueness here I will close my account.
Richard
Hey Richard,
Thanks for your post.
If you want to put funds into your account to reach the max ISA limit there's no issue with that.
What is it you want to do/ you're worried about so I can clarify.
All the best
Charlotte
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On 24/03/2021 at 12:52, Nutcracker said:
New to trading. I wish to transfer from my trading account to a newly opened ISA account. Tried calling and email, no response, can anyone offer advice please? I have tried selling the shares and transferring the cash amount, this was rejected. Is there a delay for the sold shares amount to 'clear' before I can proceed?
Thanks for your post.
Sorry you haven't been able to get through to us. You can request them via email.
In order to complete your Bed & ISA, please complete the information required below:
Bed & ISA process:
Please ensure the full information is provided
Account number:
Share name:
Number of Shares/ Value:Note: Bed & ISA's can only be actioned for UK shares only.
Notification of costs:
Costing is as follows:£40.00 dealing charge per share line.
£30.00 capped spread charge.
£2 PTM Levy (For transactions over £10,000 notional)
Stamp Duty 0.5% of notional value (If applicable)You can make your request by responding to this email. The process may take up to a week to complete due to the volume of calls and emails we're experiencing currently.
It may be worth putting the subject of the email as 'Bed and ISA urgent' as it's close to the end of the tax year (5th April).
You are correct though you can sell your shares wait for the funds to settle and buy them back in the ISA but note that you have to pay commission and the markets can move whilst you want for the funds to settle/ transfer.
All the best
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On 24/03/2021 at 01:49, BeachesBoy said:
How do I authorise an international broker to broker transfer electronically to my IG Share Trading Account for UK shares I own, without a CREST ID? The UK Broker (Registrar) that holds the shares (Equiniti) requires a CREST ID from me in order to initiate the transfer. The form IG supplies online does not appear to be adequate. Equiniti offers to send a paper share certificate but I want to avoid that genuine 1970's approach at all costs, it sounds horrific. Thanks.
Hey,
Thanks for your post.
You will need to put your client ID for your share dealing account in that slot. If the company holding the shares question you on this say IG doesn't give this out but when you (the broker) contact them the data will be provided.
All the best and apologies for the inconvenience.
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On 23/03/2021 at 17:09, brianfantana said:
I'd like to transfer my S&S Isa from Lloyds to IG, how long does it take & what are the costs?
Also will my shares be inaccessible for any time during the transfer?
Hey, thanks for your post.
To transfer your ISA from Lloyds to IG you will need to make a live account with IG> Add an ISA.
Once these steps have been taken you will be able to go to the following MYIG page> Live accounts> Change account you're viewing to ISA> Stock transfer. and follow the steps from there.
Transfers can take 4-6 weeks depending on how cooperative your current broker is.
I hope this helps if you have any other questions let me know.
All the best
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On 23/03/2021 at 15:06, Guest WokManz said:
where can i find the Account number (GIA) for my Share dealing account. This is required by Primary Bid app for applying for Deliveroo shares..
Thanks for your post.
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What’s the GIN number when opening a Primary Bid account?
The GIN number is your IG share dealing account number. This can be found on the MyIG page. Make sure that you are using your correct share dealing account number - do not use an ISA account number or one of your leveraged accounts (CFD or spread betting) as we will not be able to accept shares into these other account types.
You can find more on the Deliveroo IPO here:
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Deliveroo is now going to start trading on Wednesday 31st of March 2021 from 8am.
The 7th April is the date being quoted in the press for unconditional trading. Therefore, Spread bet, CFD, GIA and SIPP clients can trade it on a 'when issued' basis from March 31st.
Only ISA will need to wait until April 7th to trade.
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On 23/03/2021 at 04:12, Notonmonday said:
I wish to tranfer shares to the company register from my IG account. What is the procedure?
Hey,
Thanks for your post.
If you're transferring shares out of IG you need to speak to the company you're transferring the shares to. They will more than likely ask you to fill our a form and then they'll contact us regarding the transfer.
We don't have any exit fees.
All the best
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On 22/03/2021 at 12:42, TomBoy said:
I need to transfer shares because my a/c is going to be closed shortly. I have all the information, but have not been able to get through to anybody for almost a week now, and my emails are never replied. Chat isn't ever answered, and the phone rings out. What can I do? Is there any way to contact anyone in IG to get the shares transferred? They send me emails warning me that action needs to be taken, but it's impossible to take action!
Hey @TomBoy,
Thanks for your post.
Sorry you haven't been able to get through to us. Unfortunately I can't look into your account and assist but I would advise sending an email with 'Transfer- Call back needed'.
Again I'm sorry that you've reached out to us and haven't got the response you needed. I will pass the experience you've had with our customer service team on so we can take more steps to be better.
All the best
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On 22/03/2021 at 12:39, Guest Damian SM said:
Hello. I am trying to move shares between a share dealing account and a ISA account. I have been told that I need to do this by phoning IG. But they don't answer the phone. Presumably I can do this myself by selling the shares and transferring the money into the ISA account and re-buying the shares. There would in this be the charge of selling and buying - would there also be a cost for the transfer between accounts? There is the obvious risk in this of movement in share value (in either direction) during the process of selling, transferring and buying, but I don't see an alternative if I cannot speak to anyone at IG. Does anyone have experience of this sort of transaction?
Thanks for your post.
Sorry you haven't been able to get through to us. You can request them via email.
In order to complete your Bed & ISA, please complete the information required below:
Bed & ISA process:
Please ensure the full information is provided
Account number:
Share name:
Number of Shares/ Value:Note: Bed & ISA's can only be actioned for UK shares only.
Notification of costs:
Costing is as follows:£40.00 dealing charge per share line.
£30.00 capped spread charge.
£2 PTM Levy (For transactions over £10,000 notional)
Stamp Duty 0.5% of notional value (If applicable)You can make your request by responding to this email. The process may take up to a week to complete due to the volume of calls and emails we're experiencing currently.
It may be worth putting the subject of the email as 'Bed and ISA' urgent as it's close to the end of the tax year (5th April).
You are correct though you can sell your shares wait for the funds to settle and buy them back in the ISA but note that you have to pay commission and the markets can move whilst you want for the funds to settle/ transfer.
All the best
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1 minute ago, Guest Dubai ex-pat said:
Hi thanks for the post.
I am an ex-pat living in Dubai, but I have a UK share dealing account. I am unable to access the Primary Bid site as they have a geo-location thing going on which says "This is only for people in the UK" or something to that effect.
Do you know what I can do? Can you help or do I need to speak to Primary Bid?
Thanks
Hey,
Thanks for your post.
Unfortunately you will not be able to participate. You need to be a resident of the UK and have and active share Dealing account. https://www.ig.com/uk/shares/ipos/deliveroo-ipo#Who-can-participate
Sorry for the inconvenience.
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7 hours ago, TFFX_ said:
Hi Charlotte,
Thanks for the post.
One point of clarification - Who can participate through Primary bid?
I understand that there is an allocation of £50m for Deliveroo account/app holders, which will allow users to apply for 250, 500, 750 or £1k worth of shares - this has been defined by Deliveroo.
The above post appears to imply this is open to IG share dealing clients in the UK, but does not mention you need to be a Deliveroo client.
Can you clarify if this is leveraging the Deliveroo client allocation or is this is a separate allocation given to institutions for their retail clients?
Thanks,
TFFX
Hey @TFFX_,
Really good question!
So yes you need to be a Deliveroo client. Only IG share dealing clients can participate and this is the account the subscription will be sent to once completed. The information can be found here: https://www.ig.com/uk/shares/ipos/deliveroo-ipo
Thanks,Charlotte -
On 24/03/2021 at 08:20, Brian_Preston said:
Bump @CharlotteIG
Thanks for bumping me.
I will speak to our AUS shares desk to see if they can add this IPO to our offerings and get back to you.
All the best
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In March the food home delivery service Deliveroo will look to IPO. UK clients with a share dealing account will be able to apply for a share allocation. The purpose of this thread on Community is to answer some of the FAQs around the IPO, Primary Bid partnership, and process of applying. Please add any questions you may have below.
Reply to this topic: ask a question by clicking here
How do I access the Deliveroo IPO with IG?
- You need a share dealing account if you don't already have one. Create account if you don't already have on, or use the 'Add an account' option in 'My IG' as shown below.
- Once you have an account with IG head over to PrimaryBid and create an account.
- See which issues and IPOs are available.
- Place your order through PrimaryBid.
- Enter your IG share dealing account ID to receive shares directly into your portfolio.
- Additional details are available on Primary Bid once you have signed up.
NB: How to add a share dealing account? Go to My IG, then “Add account”
Reply to this topic: ask a question by clicking here
FAQ's:
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Who can participate in the placing through Primary Bid?
UK Share Dealing clients. (If you own a leverage account (CFD or SpreadBet), you will need to add a share dealing account to participate. -
I have a share dealing account with IG. How do I apply?
You can follow the instructions on this page. (To reiterate, this is only available for UK share dealing clients). -
When could the Deliveroo IPO happen?
It is likely to happen on 31st of March for conditional trading. Unconditional trading is expected from the 7 April 2021. -
What’s the deadline to participate in the placing through Primary Bid?
As per Primary Bid’s FAQ: “The expected timetable is that the Community Offer begins on 22 March and will remain open until 30 March at 11:59 p.m.Successful applicants will be informed of their allocations on or around 31 March 2021. Admission of shares to trading will not be until 7 April 2021.
You may hear media reports about Deliveroo’s share price being up or down before April 7th. This is a period called ‘conditional trading’ and only available to institutional investors and not individuals, due to the different market rules for individual investing.
Note that buying and selling shares may not be possible until some days after Admission, so you should take this into account before applying.” For more information, clients should contact Primary Bid directly.
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What is Primary Bid?
Primary Bid is an investment platform that connects companies with retail investors. This gives everyday investors equal opportunities to participate in primary and secondary offerings that have typically been restricted to institutional investors. IG have a formal partnership with them to allow UK clients to access IPOs. -
Is there a maximum subscription per client?
Yes £1000. This has been capped by Deliveroo. -
In which account should the funds be available in order to subscribe?
Make sure you have sufficient funds on your Primary Bid account to subscribe. You will need to fund the Primary Bid account directly.
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What’s the GIN number when opening a Primary Bid account?
The GIN number is your IG share dealing account number. This can be found on the MyIG page. Make sure that you are using your correct share dealing account number - do not use an ISA account number or one of your leveraged accounts (CFD or spread betting) as we will not be able to accept shares into these other account types.
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Will there be a fee when my subscription is transferred to my IG share dealing account?
No, there is no fee. -
Will Deliveroo be available to trade on the IG platform?
Yes, Deliveroo shares will be available to trade on the day of the IPO from 8 am (UK time). We will not be offering a grey market. -
Will I be able to find Deliveroo on the IG platform once it starts trading?
Once the Deliveroo IPO is completed, the stock will be called Deliveroo Holdings and will be available as such on the platform. -
Who can open a position on Deliveroo once Deliveroo Holdings shares are available on the platform?
Both leverage and non-leverage clients -
What will the Deliveroo share price be?
The price per share has been set at a range of between £3.90 to £4.10. The share price will then fluctuate after the listing as buyers and sellers enter and exit the market -
Where can I find more information?
More FAQ's are available from Primary Bid through this link.
If you have any questions on the IPO, Primary Bid partnership, or process post them here so we can get back to you.
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On 17/03/2021 at 13:57, joe16 said:
I have sent loads of emails with statements etc and still can not withdraw funds.
The reason being i had deposited funds with my old bank that I no longer have an account with
loads of emails and god knows how many minutes on hold can anyone help please
Joe
Thanks for your post.
We're sorry for the delayed time it's taking to verify your accounts. I will pass this message onto our customer service team and ask them to reach out to you to get this resolved.
The deadline for bank withdrawals is mid day UK time so we won't be able to send it today but I will see if it can be looked into before tomorrow.
All the best
Position closed by IG
in IG Trading Support - Dealing Questions
Posted
Hey @Getrich,
If you had sufficient funds on your account we wouldn't have closed it due to a margin call. I would advise reaching out to us so we can look into the position and let you know why it was closed.
All the best