CharlotteIG
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Posts posted by CharlotteIG
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On 05/06/2020 at 05:10, Vildude said:
How do we nominate a beneficiary or beneficiaries to our holdings?
What happens to our holdings if we haven't nominated anyone?
4 hours ago, someguy said:I would like to know the details of it please.
Thanks for your posts.
If the worst were to happen we would need the following from person you're leaving the funds to:
- Death certificates
- Will
- Bank statement for executor's account we'd remit funds to.
- If over £500 with us then we'd also need grant of probate to release the funds
This is our process if a trader with us dies.
If you need anymore information on this let me know.
All the best
Charlotte
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On 04/05/2021 at 14:06, Guest Anass Wajib said:
Hi there!
I´m new to the platform, I wanted to know if it´s possible to trade CFD´s without a margin, this might seem contradictory as CFD´s are leverage products but I´m sure there´s an option for those wanting to trade with their own funds only.
Thank you in advance.19 hours ago, Nato said:Hello,
I have the same question and I can’t find the answer. I would like to trade without using leverage and I would like to know if it is possible before start trading live.
Nobody replied to your question but did you find the answer in the meantime?
What I think is that we don’t trade CFD’s if we have enough funds for the position size but I would like to be sure that it works this way with this broker.
Hey both,
We offer Share dealing & ISA accounts that are non-leveraged trading. They allow you to buy shares.
However, the markets we offer on the CFD account such as indices, commodities, forex, options e.c.t. we only offer with fixed leveraged. You can't trade without leverage. Sorry for any inconvenience caused.
All the best
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On 08/05/2021 at 16:04, Souroosh said:
Could you do a online course for options like you have with spread betting and CFDs?
Hey @Souroosh,
You may find this video useful:
If you think this doesn't take you through everything you need, let me know what is missing so we can help.
All the best
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On 01/05/2021 at 16:57, Guest wendybendy23 said:
Hello,
You described my experience selling and wanting to transfer funds to ISA and re-buy a week ago. However, when selling a T-3 stock on Friday in my ISA, you allowed me to transfer these unsettled funds to my Share dealing account today. So it didn’t follow the same rule.
does this only affect Share to ISA or certain stocks? Or is there something else o am missing?
Thank you
The settlement affects ISAs and share dealing accounts.
I've never heard of stock settle that fast. Also the ISA and Share dealing accounts have different tax wrappers which is why we don't let them transfer when they're not settled.
Unfortunately you can't post any personal data so I can't find your account but if you're curious I would suggest reaching out to the trading team on helpdesk.uk@ig.com.
All the best
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On 01/05/2021 at 14:56, RashidShares78 said:
Hi @CharlotteIG.
Similar to the people above, I've also been waiting a while to have my account approved. Can this be looked into?
Thanks,
Rashid
Thank you for letting me know.
I've reached out to our account opening team to check the account progress. They will relay information to our new business team. If they need anything more from you they will reach out.
At the moment they're quite busy so please do give them some time but if you think it's taking to long do reach out to me or the team.
All the best
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On 04/05/2021 at 12:59, Wander said:
This would be so good. The advantage from IG's perspective is you could potentially stop having to support your own charts/advanced charts.
When you say soon, any more specific?
Many thanks
Yes, I'm pushing the team for a date and have informed them of all this positive feedback we're getting from traders about trading view.
They haven't been able to give me specifics as they're still working with Trading view. I don't think it's going to be in the next few months but as soon as I get an update I will update this group!
All the best and apologies I can't be more specific about this.
Charlotte
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14 hours ago, Guest Louis said:
My account been block in the web many times it doesn't work need to reset the password
Hey,
Thanks for your post.
You can reset the password on the login page by selecting 'Forgot my password'.
If you have put three incorrect passwords your account will be locked. To get this unlocked you will have to contact us. If you email us you will need to include answers to the following security questions:
1) Name & date of birth
2) Registered address
3) Registered number
4) Last traded market
5) Approximate balance
6) Last 4 numbers of a card you have used to fund the account with.
Our email address: helpdesk.uk@ig.com
Please do not post this on the community.
All the best
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5 hours ago, bobricklooi said:
As title says, is there a referral link for this to happen?
If you've signed up with an office that has a referral scheme you will be able to find the link by going to the MyIG page> Settings> Refer a friend.
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2 hours ago, Guest Samuel said:
I was open account about i don't see my account number how can I do to know my account number
Hey Samuel,
If you have an open account you can find the account numbers on the MyIG page> Dashboard. I have covered mine in red rectangles so you can see where they will be on your account.
I hope this help. Let me know if you need anything else by quoting my post
Charlotte
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16 hours ago, MRAE said:
I've tried calling but no-one picks up and the live chat doesn't help- does anyone know how to cancel the Pro Realtime subscription if I'm no longer trading?
Cheers
Hey,
Sorry you haven't been able to get through to us.
If you want to disable your PRT subscription you can on the MyIG page by selection Settings> ProRealTime> Then it should have the option to disable.
I hope this helps. If you need anything else please quote my message so I will get a notification and can get back to you.
All the best
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19 hours ago, tripplex said:
I attempted to buy 1,500 shares using a DMA Limit order at price less than the current offer price to reduce the spread. I set the order to expire at close of day. The order was partially filled and I ended up with just 109 shares. I would rather the order was either completely filled or rejected. Is there a way I could have done this?
Hey @tripplex,
Thanks for your question.
Here are the order types. You can do a 'Market order' however you have no control over the price your shares will be filled at.
As you know the limit and stop orders can be partially filled so this may not be the best option for you.
At quote orders means your order will be immediately executed if you choose to accept it. You can put in the number of shares you want to buy and the market maker will offer you a price that you can either accept or reject.
I hope this helps.
All the best
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17 hours ago, Gil said:
I fixed the problem !
no need to display my question ...
We're glad to hear that it's fixed.
If you have anything like this happen again put @ charlotteIG. I will receive a notification and will be able to get back to you.
All the best
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On 02/05/2021 at 11:29, GeeTrading said:
Could someone explain the benefits to IG by not offering a leverage of 500:1 ?
Do IG not have an office set up in a jurisdiction that allows more leverage than the U.K. & European and Australian ASIC restrictions upon retail level accounts ?
The web page where IG offers to compare leverage rates from their global offices, actually provides no information on leverage:-
https://www.ig.com/en-ch/compare-our-leveraged-trading#information-banner-dismiss
Hey,
With leveraged there's been a lot of regulatory changes over the last 2 years in the UK which we have to follow as a regulated company.
More regulators around the world are taking the same approach which is why we don't offer higher leverage.
I hope this clarifies why we don't offer 500:1 leverage. All the best
Charlotte
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On 28/02/2021 at 14:12, Guest Kieran said:
Why can't I open a sipp account?
Regretfully, we’re currently not able to take on any new SIPP applications. We hope to offer new SIPP accounts soon and are working on contracting with a new provider.
Once we’ve established a solution, notifications will be provided either via email and/or banners on our website, and you’ll then be able to apply for a new SIPP account online through your My IG dashboard.
Thank you for your patience and understanding.
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On 16/03/2021 at 17:35, Guest Jack Shields said:
Hello,
Do you know dates re: IG SIPP launching?
On 22/03/2021 at 08:46, Guest M355 said:I'm keen to know also.
I phoned them last week and I've been put on a mailing list to be notified when their SIPP is launched.
Regretfully, we’re currently not able to take on any new SIPP applications. We hope to offer new SIPP accounts soon and are working on contracting with a new provider.
Once we’ve established a solution, notifications will be provided either via email and/or banners on our website, and you’ll then be able to apply for a new SIPP account online through your My IG dashboard.
Thank you for your patience and understanding.
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On 22/03/2021 at 17:38, PHegde said:
Hi There, When SIPP account will be active ? anyone the dates?
Regretfully, we’re currently not able to take on any new SIPP applications. We hope to offer new SIPP accounts soon and are working on contracting with a new provider.
Once we’ve established a solution, notifications will be provided either via email and/or banners on our website, and you’ll then be able to apply for a new SIPP account online through your My IG dashboard.
Thank you for your patience and understanding.
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On 14/04/2021 at 15:44, MichaelM47 said:
No dates yet. James Hay stopped taking new clients from IG in October 2020 and IG have been promising to give details of a new provider since then. Despite saying in January it would be a few months, there is still no news. They also agreed to update the website but I'm not aware that they've done this yet. Beginning to think Interactive Investor might be a better option.
Hey all,
Regretfully, we’re currently not able to take on any new SIPP applications. We hope to offer new SIPP accounts soon and are working on contracting with a new provider.
Once we’ve established a solution, notifications will be provided either via email and/or banners on our website, and you’ll then be able to apply for a new SIPP account online through your My IG dashboard.
Thank you for your patience and understanding.
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3 hours ago, hanyi said:
hello
i am wondering if IG could add the share of Shanghai Henlius Biotech Inc which is trading in Hongkong stock exchange into IGplatform?
thanks
hanyi
Hey,
This isn't something we can offer for share trading but I've requested it for leveraged trading.
All the best
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3 hours ago, Guest BZ2 said:
Hi,
I have just opened a Demo account and learning to trade.
For CFD trades, when I select 1 in the size does that mean I’m entering a contract and if 2, means I’m entering 2 contracts?
Hey,
With CFD contracts have different sizes for example:
Shares: 1 means 1 share
But the other markets have contract sizes which you can check on the deal ticket:
So here you can see if you chose Oil ($10) that means if you opened one contract ever point movement would be (1 x $10) so $10 movement.
If you had 5 Oil ($10) contracts each point movement would be (5 x $10) so $50 movement per point.
All the best
Charlotte
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20 hours ago, epicedium said:
Thanks for the reply!
Okay maybe it’s that… but then why have these market times?
Our broker opens at midday UK time which is why that's the case.
Sorry for an inconvenience caused.
All the best
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5 hours ago, TFFX_ said:
Managed to get hold of support via the chat this morning and they confirmed my suspicion. This is only for new client creating a TV account and opening an IG account. This is currently the business relationship with TV at the moment and it will not includes links to execution. It was hinted by the user that there was "more to come in 1-2 years" with TV....so it seems we can not worry about this thread for another 1-2 years...
This is the case. Sorry I haven't got back to this I've been liaising with the teams and there were some dates being said but I didn't want to confirm until I had the facts.
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On 27/04/2021 at 08:39, NarayananIG said:
@CharlotteIGCan you help me? in CFD we see only price difference based on chart right? no underlying shares are owned? can you help me ?
If there's a stock split we will mimic what's going on in the underlying as it's fair practice.
It's the same fair practice we use when there are dividend adjustments when the price moves down because a div has been paid out there will be an adjustment on leveraged clients accounts.
All the best
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On 27/04/2021 at 23:47, JonoBucktrout said:
I had also noticed this issue occurs on the mobile platform as well.
Thank you for letting me know. I will update the incidence team.
All the best
TESLA
in Investments, share dealing, and Smart Portfolios
Posted
Bitcoin took a dip: Do you think it will level out and recover or take a dip again in the future
Tesla today before market open:
Source: https://www.bbc.co.uk/news/business-57096305