JamesIG

Hi and welcome to IG Community. Please let me know which stock you are looking at and I will look into this for you.

Hi , and and welcome to IG Community. Feel free to ask questions to other traders or the IG Mods, post trade ideas, and discuss anything to do with the markets. If you have any feature or info you would like to see on Community drop me a note here and we can see what we can do.

Hi There is a max of 20% for limit orders from the last traded price. This is to stop accidental fat finger errors (and in some instances is due to restrictions by the exchanges themselves). If you were to call our dealing desk they should be able to get your order on your account. You can find the number to deal here >> https://www.ig.com/uk/contact-us

Hi I can certainly understand your point of view, however I believe the current platforms layout and logic makes sense. Although factors such as tax and commissions are important to remember when looking at net profits/loses, the layout of the platform supports how we currently have it set up. Let me try and explain the reasoning. The platform shows the number of shares you've purchased and the direct market average price which you have received. Shares x Average Price therefore = Book Cost. If this book cost figure automatically took into account commissions etc then it wouldn't follow on from the number of shares and average price. Further more it would only include opening commission and taxes and omit any potential closing costs. It would be far more complicated to have book cost = number of shares x average price - commission and taxes on the opening trade, but omit the closing trade costs. For this reason we quote the book cost as the book cost of the actual asset, and then allow you to take into account the commissions and taxes yourself. You can then edit this forward looking and speculative to take into account potential costs of the closing trade for a true reflection of the net profit / loss of the deal. I hope that clarifies our reasoning. EDIT: also don't feel like expressing your own opinion or asking a question would be seen as a negative on IG Community. The whole goal and aim of our forum is to provide an open and transparent area for clients to discuss trade idea, ask questions and submit feedback. All the best.

Hi On the New web trading platform you can delete your watch list by right clicking and selecting 'delete watchlist'. You can remove an individual line by right clicking > delete. On the 'classic' platform you can delete the watchlist by using the 'bin' button in the finder. You will however be unable to delete the default watchlists from IG, and also at least one personal watchlist (as shown above named 'Primary' in the finder). You can also remove each individual option via the drop down > remove button.

Hi and thanks for you suggestion. I shall make sure to pass this onto our futures desk and shares desk and see if we can give some more granular data in regards to dividends and ex-div dates / values etc. All feedback is periodically collated and if sufficient number of people request something we certainly look to try and add it. I shall try and keep you updated.

Hi thanks for your question. Although IG don't charge for you transferring shares over to us, the counter party still may charge as they'll still have administrative costs associated with the transfer (and sometimes they use this as a deterrent to leave). Unfortunately there is no way around this - it doesn't matter who initiates the transfer as both parties still will be involved in the movement. Hope this clarifies things.

Hi and welcome to the IG Community forum. There are a number of places you can get news from, however the most convenient is the 'News' section on the new web trading platform. This platform is being rolled out globally over the next few weeks so if you don't have access yet, keep an eye out. You can get live news directly from Reuters as shown below. (On the classic platform you can also navigate to 'News' under 'Tools'). You can also use the twitter feed on the right hand fly out for macro economic data releases and up to date info. We also have a whole host of information available on IG.com with a list of whats on offer here. Make sure you check back here as we post an EMEA morning call before the UK markets open, and we're looking at creating an APAC one as well. If you wanted to look here for indices news you may find stuff relating to the ASX. If not create a new thread and kick off the discussion.

Hi thanks for your question regarding how to switch between the new web trading platform and the old 'classic' platform. Thanks also to for his assistance and direction which I can see you've found useful. I'm sorry to hear that you don't like the new web trading platform. The classic platform has been an important part of clients online dealing experience for a number of years, however it is a bit of a legacy option with different functionality bolted on as/when it was required. As with all technology we have decided to update our offering with a completely new, build from the ground up, offering which should be a staple part of your online experience for a number of years to come. I understand that sometimes change takes some getting used, and although we've tried hard to accommodate and please everyone with the upgrades, I'm aware that this won't always be met for all clients. We have continued to take on board any suggestions and feedback from clients via the top right hand 'Feedback' section (on the platform), all call or email feedback, IG Community, and specific one on one sessions for those who wanted to participate in shaping the new platform. This will of course continue whilst we roll out the online offering to the wider IG client base. I would suggest having a look at a few areas which may help in the transition. Although you can currently change between the new / old platform to provide as smooth a transition as possible, there will come a point when it will be decommissioned and turned off. New platform releases Examples of how to set up your workspace Video guides FAQ's All the best and I hope this helps. you may find the following Community post useful in regards to your views on our new T&C's and Privacy notice, and if you would like one of our senior sales trades to give you a call to discuss this in more details please let me know or contact our helpdesk at a time convenient to yourself. I assure you we are not selling your personal details.

Hi and welcome to IG and the Community. I would suggest having a good read through of all the educational stuff that IG has on offer. Maybe start here with some 'introduction to trading' guides, download the IG Academy App, and also sign up to a webinar (don't worry if you can't make the exact date / time as you'll be sent a link to watch the video after the event. You may already have seen them, but the following Community pages maybe of interest. 5 places to get trade ideas from the IG Community 9 places on IG.com to find trade ideas Understand your potential risk and reward Filling in your deal ticket Placing your first trade Have any further question relating to trading? Pop a question to Community members here.

The reason you wouldn't be able to get partial fills on a SEAQ stock is because these generally won't be available on the leverage platform. This is due to a small market cap omitting them from dealing on leverage, rather than the specific stock deal type. If there is a specific stock you'd like to discuss please call our dealing deal or use the new web trading platform to double check eligibility.

Thanks for your reply - I believe there may have been some confusion on the specifics of this query. To clarify, CFD and Spread Betting: Partial fills are possible on SETSqx stock. Share dealing: Partial fills are not possible on SETSqx stock and this isn't available on the deal ticket. There are other reason an order maybe rejected, however this would require a more in depth discussion on a case by case basis. As an example if there is a large market movement or volatility and you are requesting partial fills, but the price has already moved, you're still going to be rejected. It would be best to call in this instance. In this instance it's better to use different deal conditions (such as market order or points through current).

Hi - if you are on a CFD or spread betting account you can use the advanced dealing options to get partial fills on MM and SETSqx stock. If you are dealing on a regular share dealing account or equivalent then these options wouldn't be available as you can only deal in your full size via the 'RSP' or 'Get Quote' functionality. I hope this clarifies things for you.

Hi thanks for the feedback regarding Android Wear. There isn't anything specifically on our road map at present based on lack of client demand, however I will make sure I pass this onto our mobile dev team.

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- thanks for your message and attached images showing the alert you received for a closed market. I shall make sure to pass this onto our developers and I've opened an incident with our iOS, Android and mobile team to look into this. I'm sorry that you're not happy with the in depth replies and reasons behind why some markets will be closing only, why we don't offer Greek stocks, and how we price and hedge our markets. From your post I understand that you don't agree with these reasons, and some wider principles regarding IG's business model, but in this instance you are categorically incorrect. Our trading services help and support team are not just customer service focused, but also have an in depth knowledge of the financial markets and are very knowledgeable about the business in general. Our aim is not only to assist in trading, education, and customer support issues, but also assist in any query a client may have about the wider business and deal execution. I would strongly recommend having a look at the video below and if you still have queries please call our help desk and ask to speak to one of our Senior Sales traders who will be able to take some time to talk you though it one one one. I am locking this thread because the topic of conversation has deviated from the original query. If you, anyone in this thread, or any new IG Community member would like to open a new thread to further discuss any specific point touched on above, please feel free to do so.

Filling in your deal ticket If you want to trade now you can select the ‘Deal’ tab, fill in your size, and select one of the following: Current price or better: This default trade option will open your position at the current price or better if the market moves in your favour. Points through current: This gives you more control of your execution by allowing you to trade through the current price, up to certain tolerance as defined in your deal ticket. This is useful in reducing order rejection in a volatile or illiquid market, or if you trade in larger size. Market order: If you want to increase the likelihood of being filled, irrespective of price, you can select Market Order. To increase the chance of successful execution, the IG deal ticket will default to accept partial fills. If you use this feature, IG will only partially fill a trade as an alternative to outright rejection, and you will never be partially filled if an entire fill is possible. We also offer a range of stops and limits so you can exit your open position at specific price levels. These include trailing stops which will follow your trade if the market moves in your favour, and guaranteed stops that will always be filled at the exact level you select (even if the market gaps over the level you selected). Regular stops are available too. If you want to trade when the market gets to a certain level, use the order tab: A stop order, once triggered, will be filled at the prevailing market price, however this could be a less favorable level than you selected. A limit order will give you control over your entry point, but your entry level must be placed at a more favorable level than the current market. Once triggered your entry level will always be the price you selected or better.

Hi - sorry for the delay. I have been informed by our tech support team that there is a known issue if you are setting up a new 2FA login. anyone who has an existing 2FA login shouldn't have a problem, however generating new QR's seems to be where the issue lies. We are working on it, and as soon as we have a resolution I will try and let you know.

There are a few simple things to think about when making your first post. The rich text editor You can enhance your regular posting by adding additional thing such as links to your text, or images such as charts which you have saved from your IG trading platform, or saves from external sources. Below is a list of how to get the most from your post. B - Add a little bit of boldness to your text I - Add some italics if you need. Maybe a quote or something you want emphasized? U - Need to draw attention to something? Make it underlined. S - Sometimes you may want to strike though something ! - And you can also... ...add a spoiler</> - for some HTML - Its 2017 ... emojis. Sorry about this one. :smileyindifferent: Chain - Use this to add a hyperlink Photos - self explanatory Videos - self explanatory For numbered pointsFor bullet pointsFont - Change your font to whatever you want Size - or the size if required A - add a bit of color

I used to trade equity markets and had an interest in technology and the financial sector. After coming to IG a number of years ago I started to trade oil and some other ETF trackers which give exposure to the commodity market. I also have an interest in cryptocurrencies for the underlying technology rather than the price action, so feel free to direct any questions this way. I make my decisions of fundamental news articles and macro economic events. I certainly believe technical analysis has a place, and have range traded some commodities in the past. My goal with the Community is to be here to help educate IG clients and support trade discussion. Every person who has an IG account has an opinion on market direction, or a political or economic opinion. I'm interested in these views and believe discussion and debate is important within all aspects of finance.

Hi - Welcome to IG Community The IG Community forum has been created to provide clients with a space to share trade ideas and market opportunities, as well as discover and discuss new IG products and features. Chat about fundamental or technical analysis, market movers or macro data releases, and help shape IG's futures by giving feedback and suggestions. The strength of the IG Community comes from its members, who in turn are supported by an IG moderator team who answer any questions you may have which need a bit of staff input. If you've never posted in the Community before take this opportunity to answer the questions below and let us know what you like you trade. In doing so you'll receive your first Community Badge, the'1st Post' badge as shown to the right. Take the time to look through some other peoples answers and maybe 'Like' a reply - someone may do the same to you and you'll receive your second badge. Questions Let the Community know something about your trade history. Have you ever traded before?If so, what did you trade? What are you interested in and do you have any trade ideas for the future? If not, what markets are you interested in? Commodities, FX, shares? How do you make your trade decisions? Fundamental or technical analysis? What do you want to get out of IG Community? Education, trade ideas, help? Share what you are looking for and keep an eye out for others who have a similar interest in the markets you are looking at. Trade ideas, education, help and support, and general market discussion is what the Community is for. Don't forget to check out our Community Guidelines. Happy trading.

Hi - sorry that you're having issues. Let me liaise with our technical support and dev teams and see if anyone else is experiencing the same issues. As far as I'm aware nothing else has been reported, but give me a couple of hours and I'll hopefully have an answer for you.

Hi - thanks for your message. We are currently experiencing issues with the online dealing platform, however we are looking at getting this resolved as soon as possible - it is our highest priority. This will have an effect on the 2FA login. Please have a look at http://status.ig.com/ to keep up to date, however as soon as I hear that the issues are resolved I will be sure to let you know.

Hi thanks for your question. We have a 2FA system in place. Please check the following link and let me know if you have any further questions : https://www.ig.com/uk/two-factor-authentication iOS link (or visit store directly) Andriod Google Play (or visit store directly) Microsoft (unsupported - or visit store directly)

Hi , thanks for your message. Currently we have no plans on adding Ninja Trader functionality, however I have passed this on to our technical support manager as feedback. We periodically collate all feedback, and if there is sufficient client demand then we do of course seriously review such suggestions. However, given a number of things in the IG road map I don't believe that there will be N.T. integration in the short to mid term. I would recommend having a good look at the MT4 and ProRealTime offering as there are a number of third party plugins. MT4 specifically supports millions of traders globally, and their 'Market' is a centralized location where you can expand the software with additional expert advisors and technical indicators. Don't forget that both MT4 and PRT have some great mobile applications which can be used to add flexibility in your trading timetable, and opportunity whilst out and about.