NO NEWS FEED

[JustinDurrant]

News feed and twitter feeds have stopped since 14/03/23?

 

[MongiIG]

1 hour ago, JustinDurrant said:

News feed and twitter feeds have stopped since 14/03/23?

 

Hi @JustinDurrant

Our web trading platform Twitter feed isn't updating, due to an API update from Twitter. Our team is working at resolving the problem under the following reference number INC0697639 - Twitter feed not updating. Apologies for the inconvenience, you can contact our helpdesk to follow up. Thank you for your patience.

All the best - MongiIG

[Jonny71]

Hi is there an update on this?  Still no feed, I contacted help desk last Thursday, but no response

[JustinDurrant]

That doesn't answer my question.

There is no news feed since 14/03.

Twitter is not working either yet your systems monitor/status page says everything is 100%

[iom120000]

I think Twitter want paying for it now.....

[eddyed]

Feed has gone altogether now - Is it still being fixed or was above untrue?

[OfentseIG]

Hi All, we experienced an issue that led to Twitter Feeds not updating on the platform. An investigation was conducted to identify the cause and find a permanent solution to the problem. We have our IG teams prioritizing on resolving the issue on a timely manner. We unfortunately do not have ETA on when this will be resolved and apologize for the delay and inconvenience caused. We kindly ask for your patience. 

Thanks, OfentseIG

[iom120000]

Simpler to make your own

Just open your Twitter a/c in a sidebar.

You can choose your own content not the cr*p IG want to feed us.

 

 

[dilbert]

IG - Why don't you place an IG alert so everyone knows about this issue!

[DB7]

@OfentseIG, as this feed has disappeared without reason (is it true that Twitter are asking for payment?), please can you advise how we may recreate a similar feed within our own Twitter accounts?

[andysinclair]

On 21/03/2023 at 18:56, iom120000 said:

Simpler to make your own

Just open your Twitter a/c in a sidebar.

In Microsoft Edge you can open a sidebar, the only problem is that it doesn't refresh automatically.

IG: any ETA on deploying the fix?

[eddyed]

Funnily enough, I have another issue which IG tells me that they have been looking to fix for 4 months now (tell me ongoing when I chase) and I can't believe it could not have been fixed if this were the case.

I assume that we will never be getting feed back as an "API" issue like this is not a two week fix. They just don't want to tell us hoping we will forget.