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NO NEWS FEED


JustinDurrant

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1 hour ago, JustinDurrant said:

News feed and twitter feeds have stopped since 14/03/23?

 

Hi @JustinDurrant

Our web trading platform Twitter feed isn't updating, due to an API update from Twitter. Our team is working at resolving the problem under the following reference number INC0697639 - Twitter feed not updating. Apologies for the inconvenience, you can contact our helpdesk to follow up. Thank you for your patience.

All the best - MongiIG

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Hi All, we experienced an issue that led to Twitter Feeds not updating on the platform. An investigation was conducted to identify the cause and find a permanent solution to the problem. We have our IG teams prioritizing on resolving the issue on a timely manner. We unfortunately do not have ETA on when this will be resolved and apologize for the delay and inconvenience caused. We kindly ask for your patience. 

Thanks, OfentseIG

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Funnily enough, I have another issue which IG tells me that they have been looking to fix for 4 months now (tell me ongoing when I chase) and I can't believe it could not have been fixed if this were the case.

I assume that we will never be getting feed back as an "API" issue like this is not a two week fix. They just don't want to tell us hoping we will forget.

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@MongiIG can you advise of a way to replicate the news feed that you previously supplied within IG? In fact, I'm happy to not have the Bloomberg news feed as clicking on that was a waste of time as they require a subscription. However, I found the Reuters news, in particular, to be very useful. 

I have a twitter account, can I simply recreate what you had in that? 

@iom120000 thanks for your reply, but just opening twitter in a sidebar is only helpful if I know how to access the same news feeds and refresh them automatically - if you can give me some idea of how to start it, I'll give it a go! For instance, how would I replicate the Reuters news feeds that IG were providing?

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19 hours ago, DB7 said:

@MongiIG can you advise of a way to replicate the news feed that you previously supplied within IG? In fact, I'm happy to not have the Bloomberg news feed as clicking on that was a waste of time as they require a subscription. However, I found the Reuters news, in particular, to be very useful. 

I have a twitter account, can I simply recreate what you had in that? 

@iom120000 thanks for your reply, but just opening twitter in a sidebar is only helpful if I know how to access the same news feeds and refresh them automatically - if you can give me some idea of how to start it, I'll give it a go! For instance, how would I replicate the Reuters news feeds that IG were providing?

Just open a Twitter a/c, do a search and start following whichever feed you like. Reuters, Bloomberg etc etc.

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