ArvinIG

November 15, 2021

1 hour ago, Alexey said:

How do I know whether you have an 'internal product limit' on a particular product before I try to open a position? Where are your current 'internal product limits' published? This must be completely transparent. Thank you

Hi @Alexey,

You can find information on the market on the deal ticket > info tab > Other:

All the best - Arvin

November 15, 2021

1 hour ago, Slinkybelinky said:

How do you maximise/increase the size of the indicators at the bottom of the chart? I have tried using standard internet browser resize but it does not appear to work. Thank you

Hi @Slinkybelinky,

We recommend to use Google Chrome as a browser.

You can drag the Indicator field up or down to increase or decrease its size:

I hope that it helps.

All the best - Arvin

November 15, 2021

6 hours ago, Joelonline786 said:

Hi,

I just opened =MT4 account on IG , but struggling to log into it, not sure which one is user or login id and password, tried my IG account access details, did not work, please help ASAP.

regards

joel

Hi @Joelonline786,

Once you MT4 account created it should appear in the list of accounts on the My IG dashboard.

Your login would be the MT4 ID which is usually composed of five digits.

Are you able to locate your MT4 ID ?

Thank you - Arvin

November 15, 2021

14 hours ago, Viviana said:

I try to add founds but i cant do it . i need support . Please help

Hi @Viviana,

Do you have an error message that comes up when you try to deposit funds?

Please refer to this page https://www.ig.com/uk/help-and-support/deposits-and-withdrawals/deposits for some help.

Depending on your location the payment methods may vary.

All the best - Arvin

November 15, 2021

3 hours ago, Guest erdenebileg99 said:

hi

Hi,

Is there anything we can help with?

Thank you - Arvin

November 15, 2021

On 18/06/2021 at 15:30, Guest Thanaporn said:

I would like to know how to deposit

Hi ,
You can deposit funds with cards, bank, Paypal, the methods of payments will vary depending on your location.

https://www.ig.com/uk/help-and-support/deposits-and-withdrawals/deposits

All the best - Arvin

November 15, 2021

On 13/11/2021 at 08:44, Wiz1 said:

I have withdrawn funds from my account many times. Tried to do so again today and initially the funds left my MT4 account but less than an hour later they were back. I asked support on live chat and one minute I was told to hols as the agent was looking at it and next minute the agent closed the chat.

I have not received any messages or emails from IG about why this has happened. Any ideas?

Hi @Wiz1,

It is possible that you need to verify the source of your funds to return more than what you deposited as per our Anti Money Laundering policies.

Please reach out to helpdesk.uk@ig.com for further assistance.

All the best - Arvin

November 15, 2021

On 13/11/2021 at 02:58, traderstu said:

Hello - I'm new to the IG platform. If you take a company like Expensify that has just listed, how long does it normally take for them to show up on the IG platform to trade?

Hi @traderstu,

It will depends on the dealing desk and the clients feedback.
You can ask for Stocks to be added on this thread.

You will see the eligibility criteria for stocks to be added on the first page.

All the best - Arvin

November 14, 2021

On 14/11/2021 at 01:13, apmor said:

uk100 for december

Hi @apmor,

Are you after FTSE 100 futures?

Please feel free to clarify your question.

Thank you - Arvin

November 14, 2021

On 13/11/2021 at 23:43, HMM57 said:

for a number of hours, getting via python URLs like https://demo-api.ig.com/gateway/ suffixed by REST commands works.
The number of queries is limited to the expressed limits per minute in the REST API page

at some point after 5/6 hours, I get FTTP Error 403: Forbidden .

Is there a way to debug what the exact error is?

Thanks

Hi @HMM57,

You can reach out to webapisupport@ig.com for assistance. Our team will be able to investigate and come back to you.

All the best - Arvin

November 14, 2021

On 14/11/2021 at 00:05, Guest PeteUK1960 said:

How do I get to trade options on IG?

HI PeteUK1960,
You can trade Options on Leveraged accounts like CFD. For Equity options, you will need o go to Watchlists to find it.

I hope that it helps !

All the best - Arvin

November 14, 2021

On 13/11/2021 at 23:45, JAmbrose said:

Will Pro real time cost if I'm using a demo account ?

HI @JAmbrose,

There is no charge for PRT demo accounts. You can only access it for a limited period of time. At some point you will need to subscribe to live PRT account to access the demo account.

You can get access to ProRealTime charts at no extra cost if you transact at least four times in a given month. However, if you don't meet this requirement, or your trading activity is of extremely low value, then a £30 per month fee will apply on the last day of every calendar month

All the best - Arvin

November 12, 2021

6 hours ago, brandonarmour said:

Would REALLY love to see IG integrated with TradingView.

Are there any plans to do so?

Hi @brandonarmour,

Thank you for your feedback. As you can see above we are aware that it is a feature that our clients would like to see.
We forward your feedback to the relevant department to be reviewed, we do have a partnership with TradingView for Pro + accounts but no integration at this point.

All the best - Arvin

November 12, 2021

4 hours ago, Transitory said:

I also need to automatically report my investment information to my employee (Employee Compliance Reporting). I currently do this with another provider, extremely easy to setup using their product via user settings.

Does this functionality exist? is it in the pipeline?

Hi @Transitory,

Please contact helpdesk.uk@ig.com with your account details and instruction. They should be able to set it up for you.

All the best - Arvin

November 12, 2021

1 hour ago, gregoz said:

I see that we can trade in the US markets, can we open a USD account to deposit in USD rather than do the currency conversion? I am primarly dealing in USD so would like this facility instead of converting to aud and then back to usd

HI @gregoz,
On a share dealing account you can change your currency conversion settings to "Manual" on My IG > Live Accounts > Currency Conversion :

You will be able to hold USD on your account to buy and sell shares in USD. You will need to convert your fund only when you wish to withdraw your funds and that your base currency is different for example.

⚠️Please keep in mind that changing to manual will affect the commission the US stocks.
https://www.ig.com/au/share-trading/charges

On a CFD account you can create an account with USD as the base currency.

I hope that it helps !

All the best - Arvin

November 12, 2021

13 hours ago, Kaz3366 said:

Hi Arvin,

I have sent it yesterday on your standard help box. I have re-sent to above mentioned email address.

under subject: Incident number: INC0590353.

Please activate on priority, Its been over a day trying to resolve this issue.

Thanks

Hi @Kaz3366,

This incident number is showing as resolved now. Could you please confirm if that's the case on your end?

It seems that the department dealing with your form have come back to you, could you please confirm as well?

Thank you - Arvin

November 11, 2021

7 hours ago, CRTB said:

Apologies if this is a really basic question, but I'm very new to this and only started trading this year.

2 of the companies I hold shares in (Andromeda Metals and Minotaur Exploration) are listed on the Australian exchange, and I've read this morning that they are soon to undergo a merger - subject to shareholder and regulatory approval - with Andromeda buying out Minotaur.

What happens to my Minotaur shares in my IG account? Do they just magically become more Andromeda shares in the same account, at the proposed rate of 1.15:1? I'm assuming that yes, that is the case and it'll all just be magically done with nothing for me to do, but just want to check as this is the first time I've owned shares in a company which has undergone such a process.

Thanks in advance.

Hi @CRTB,

The Corporate Action is in charge of this type of events. If there's anything you need to do you will receive an email form the Corporate action. Otherwise, they will book your new shares on their end. You might see your shares sold at 0 and bought back at 0. That would mean that they Corporate action took place.

If there is a ISIN number change, it will be done on our end too.

All the best - Arvin

November 11, 2021

9 hours ago, Guest Nasser said:

I am using MT4 for 2 weeks now . I try to find the amount of commission or fees deducted for each Trade on MT4 but I could not

I need your help to show me the way if exist

Thank you

Hi Nasser,

You can access to your account transaction on My IG > Live Accounts > History.
You will see all the commission and fees.

I hope that helps.

All the best - Arvin

November 11, 2021

11 hours ago, marcoc said:

Hello,

I've received this message while trying to activate Pro Real Time.. Anybody else have this issue?

Server error: An error occurred while activating ProRealTime. Please try later.

Hi @marcoc,
Did you see that message from the My IG > Settings page > ProRealTime > Enable?

Could you please send a screenshot to helpdesk.uk@ig.com , our team will be able to check internally if your PRT account is active, if not to assist you furhter.

All the best - Arvin

November 11, 2021

On 09/11/2021 at 23:29, Loveys said:

Hi. My app has suddenly got a black background. Very difficult to see. How can I change it back to a white background please?

Hi @Loveys,
The app background changes in accordance with your your phone settings. If you change your phone settings to light or dark mode the app should synchronize with that choice. You can also select the theme on the desktop version

Once changed your app should change too, light mode being the default option.

I hope that it helps.

All the best - Arvin

November 10, 2021

8 hours ago, Kaz3366 said:

Hello,

I have recently switched my broker account to IG, I was trying to purchase some US based stocks but its keep coming as document missing error.

I have followed the link to fill the form but it says server is down?

Please help!

Hi @Kaz3366,

We apologies for the technical difficulties, the IT team is working on it at the moment.
You can find the form here https://www.irs.gov/pub/irs-pdf/fw8ben.pdf
Once complete you can send it to newaccounts@ig.com to be uploaded on your account.

Thank you - Arvin

November 10, 2021

12 minutes ago, titanfxmalaysia said:

Dear all,

.

Does IG already penetrate Malaysian market? If yes, can I have the contact number person in charge?

Hi @titanfxmalaysia,
If you referring to offering accounts, yes we do :
https://www.ig.com/en/application-form

If you mean having access to the Malaysian stock exchange, unfortunately it is unavailable on our platform.

All the best - Arvin

November 10, 2021

Australian Dollar remains lower on Chinese inflation data and China’s CPI and PPI gauges show increasing price pressures.

Source: Bloomberg

Forex Shares China Price Inflation Australian dollar

The Australian Dollar remained slightly lower through the Asia-Pacific session after Chinese inflation data crossed the wires. China’s consumer price index (CPI) for October was 1.5% on a year-over-year basis, according to the National Bureau of Statistics (NBS). That was over the median consensus forecast of 1.4% y/y and up from September’s 0.7% increase.

China’s factory-gate prices also increased in October, with the nation’s producer price index (PPI) rising 13.5% y/y, up from September’s 10.7% rise. The higher input costs for factories come as the world deals with lingering supply chain issues from the Covid pandemic. Surging energy costs likely contributed to October’s PPI increase, with coal, oil, and natural gas prices at or near multi-year highs.

Policymakers have taken several steps in recent months to cool rising prices, ranging from allowing some previously banned Australian coal imports to clear customs to release stocks from strategic national reserves. A slowdown in China’s property sector, which has been exacerbated by the Evergrande crisis, is also clouding the outlook for Asia’s largest economy.

The price of Fantasia Holdings – another embattled Chinese property developer – is down 50% in Hong Kong after failing to make a coupon payment due last month. The stock started trading on Wednesday for the first time since being suspended in late September. Traders will shift their focus to US inflation data due out tonight.

Australian Dollar technical outlook

AUD/USD faces downward pressure, with prices eyeing a second daily loss. The 50-day Simple Moving Average (SMA) is underpinning the currency pair through Wednesday’s session, but if that level gives way bears are likely to achieve a further push lower. For now, with MACD and RSI aiming lower, the most likely short-term path is biased to the downside.

AUDUSD-Clings-to-Support-After-Chinese-C

Source: TradingView

_{This information has been prepared by DailyFX, the partner site of IG offering leading forex news and analysis. This information Advice given in this article is general in nature and is not intended to influence any person’s decisions about investing or financial products.}

The material on this page does not contain a record of IG’s trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently, any person acting on it does so entirely at their own risk.

Thomas Westwater | Analyst, DailyFX, New York City
10 November 2021

November 10, 2021

32 minutes ago, Guest Confused would-be client said:

Today, You say you've confirmed my identity. But your site says I still need to upload id documents. Your site invites me to activate my account to enable funds transfer which then leads me back to the beginning "upload your Id documents'. I

I am confused. More than 'a few hours' have passed. You say my id is confirmed - but seem to insist I begin uploading all over again, which is impossible since your site thinks the process is complete.

Hi there,

Please reach out to newaccountenquiries.uk@ig.com, the account opening team will be able to check if your documents were effectively verified. They will be able to advise when your account will be open as well.

All the best - Arvin

November 9, 2021

1 hour ago, Furlls said:

Name Of Stock - Stran & Company, Inc.

Name of Stock Exchange - NASDAQ

leverage or share dealing - share dealing

ticker - STRN

Market cap - N/A (just added)

Hi @Furlls,

I have submitted your request.

All the best - Arvin

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Australian Dollar technical outlook