ArvinIG
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Posts posted by ArvinIG
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6 hours ago, Ativ said:
There's a good reason for me to place my orders to certain levels. If I can not count on you guys to execute my orders, I will look for another broker.
Hi @Ativ,
Thank you for your message, please reach out to helpdesk.uk@ig.com with your account details and the details of the order that should have been triggered. Our helpdesk will be able to compare against the chart see if it should have been triggered and come back to you.
Thank you - Arvin -
7 hours ago, smu11en said:
I just went long on some fairly illiquid shares in the FTSE in expectation of a hike in the share price when earnings are release tomorrow am. It's showing that I have a £45 loss next to it and the share price hasn't moved. Does anyone know why that is?
Hi @smu11en,
Could you please clarify which stocks they are? We will be able to check the charts for you.
It could be due to a Corporate action.
Thank you - Arvin -
7 hours ago, mike_a_bell said:
Hi,
I have shares issued to me from a NASDAQ listing. They were not purchased through IG so I need to an DRS request to move the shares to IG. I have emailed helpdesk.uk with details for DRS but it's like a black hole ...
Anyone had any experience / luck? Otherwise, I don't know how I can move the shares!
Thanks
Mike
Hi @mike_a_bell,
If you hold shares directly with a UK registrar (such as Equiniti, Computershare or Capita) in an electronic format, there is no need to follow the broker-to-broker transfer process or complete a CREST form. You will need to complete and email us a signed Form E/Change of Nominee form found on your registrar’s website. Electronic signatures are not accepted.
I hope that it helps.
All the best - Arvin -
On 22/10/2021 at 03:06, Guest Tanker said:
Hi
In my CFD account history I can see Transactions, Past Activity, and Profit/loss Breakdown.
Under Transactions I can see every daily activity back to 2011 - including daily interest etc.
Under Past Activity, I can see open/close etc activity, again going back to 2011.
However, under Profit/loss, which aggregates everything for each closed position (interest, dividends, open/close price etc) to give a "tada" number - this only seems to go back to 2019.
Is there a way of seeing P/L statements for the earlier years? Working those out from the individual transactions would be pretty much impossible - not least because you can't attribute daily interest to individual positions.
Thanks
Hi Tanker,
Please reach out to helpdesk.uk@ig.com with your account details and the years you are after.
Our helpdesk will be able to provide you with the relevant information if available.
Thank you - Arvin -
On 08/11/2021 at 21:12, igreen said:
I always had windows laptop where I used the PRT website rather than PRT loaded on my laptop. Mainly because I couldn’t download the software on my laptop for some reason.
i now have a MacBook Pro. My question is is it safer and better to download the PRT software on to my MacBook or continue use the website?
Hi @igreen,
I asked your question to our IT team. It terms of your details being safe, there is no difference between the web base platform and the installed version.
If you need further information on PRT please feel free to reach out to helpdesk.uk@ig.com.
All the best - Arvin -
1 hour ago, Dominic4782 said:
Does IG online platform (not MT4, not PRT) allows a trader to put a pending buy stop and sell stop order?
Meaning, to buy only if price break above $120 by 1 penny.
Or, to sell only price breaks below $100 by 1 penny.
Thank you.
Hi @Dominic4782,
On the dealing ticket you will find the information in stop/limit:
On some market the stop or limit will need to be further away as set by the Dealing desk.
I hope that it helps!
All the best - Arvin -
9 hours ago, MonoxyCzupi said:
I cannot understand my total account value in my shares ISA when I have open positions, find it confusing.
I bought seven shares, and the total profit and loss in the positions tab seems to be more ( if you add them up ) than total account value profit and loss. Even after factoring in trading fees, it does not tally up. I have noticed this before, a few pounds missing there. I've been in this positions for weeks now and they are doing the same thing, if that's the case, it's a waste of money holding shares in IG Index.
Tamas
Hi @MonoxyCzupi,
Thank you for you message. It seems that you have a normal share dealing account and not an ISA account.
In terms of the P/L ,The stocks might be in different currencies. Once you add the position tab to your Workspace, you will be able to set the P/L in your base currency:
You will find more details on ISA accounts here.
All the best - Arvin -
On 20/11/2021 at 07:43, BenGeeMan said:
Name of stock Rover Group
Name of Stock Exchange NASDAQ
Leverage
Ticker ROVR
Country of the stock US
Market Cap 2.12B
Hi @BenGeeMan,
Your requested has been submitted.
All the best - Arvin -
7 hours ago, PeterUK123 said:
Hello. Is ProRealTime on the demo account for free?
Hi @PeterUK123
There is no charge for PRT demo accounts. You can only access it for a limited period of time. At some point you will need to subscribe to live PRT account to access the demo account.
You can get access to ProRealTime charts at no extra cost if you transact at least four times in a given month. However, if you don't meet this requirement, or your trading activity is of extremely low value, then a £30 per month fee will apply on the last day of every calendar month
All the best - Arvin-
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4 hours ago, TCC said:
Hello,
May I ask why the consideration price is different to the proceed price? Say I sold my stocks at $172 for 8 stocks, so the total consideration price $1376, but the actual value (the amount I received) is much lower than the consideration price? I have already minus the commission fee and stuff, but it doesnt seem to add up? amy thanks
Hi @TCC,
It is possible that it is the conversion fee of 0.5% if the stocks are in a foreign currency.
What stocks did you sell?
Thank you - Arvin
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4 hours ago, isaiahb07 said:
I am using the online trading platform for my charts. Is there any way to remove the little pop-up window that shows up next to the cursor when you hover over a chart? I've attached a screenshot of the window I am referring to. It gets in the way and is annoying, is there no way to turn it off?
Hi @isaiahb07,
You can remove this Window of data.
Right click on the chart and select Show > HLOC data:
The window won't display anymore.
I hope that it helps !
All the best - Arvin-
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On 01/06/2021 at 10:05, fedex said:
Hi, same experience here.
AU platform, trying to do this for a US stock.
This would be very useful and, as mentioned, seems a rather basic functionality.
8 hours ago, Guest Jack said:Please add a genuine good til cancelled order functionality. It's infuriating that this doesn't exist already.
Hi All,
Could you please clarify which stocks are you after?
I checked on a All sessions US stock both share dealing and CFD account the GTC option is there.
Share dealing:
CFD:
Thank you - Arvin -
4 hours ago, Guest NRoberts said:
Hi, wanting to buy IREN (Iris Energy) which floated yesterday on NASDAQ. How come I can’t find the stock when I go to search on IG?
HI NRoberts,
You can find the IPOs on the trading platform here:
More details on Grey markets here.
All the best - Arvin
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7 hours ago, pap said:
Hi @pap,
Lucid Group Inc is already on the IG platform for share trading and leverage:
Let us know if you need further assistance
All the best - Arvin -
2 hours ago, codent said:
why is lumber offline?
Hi @codent,
The trading hours for lumber are 15.00 - 21.05
Please let us know if you are facing the same issue during trading hours.
Thank you - Arvin -
5 hours ago, globetrotter said:
Hi Arvin
Just opened a demo account but could not fugure out the way how to add an MT4 account. Could youn give me a hint please?
Tibor
Hi @globetrotter.
You can sign up for a MT4 demo account from this link below:
https://www.ig.com/uk/trading-platforms/metatrader-4/mt4-demo-account#create
If you already have the MT4 platorm you can create a demo account by Clicking on file > Open an account > Select IG-Demo > Click Next > Select New Demo Account > Enter Details > Finish
I hope that it helps !
All the best - Arvin -
28 minutes ago, Guest Sam said:
Hi,
I am new to IG and I am having the same problem.
Hi @Trader90 and Sam,
It is likely that the market is unborrowable:
Therefore you can't go short to open a position on that market.
I hope that it helps.
All the best - Arvin -
6 hours ago, NickW-uk said:
Why do some stocks trading, eg Paypal, have trading hours from 09:00 to 01:00, and not the usual hours of one of the exchanges eg 08:00 to 16:30 for London?
Hi @NickW-uk,
PayPal has different hours as UK stocks, because it is listed on the NASDAQ therefore it us US hours.
I hope that it helps.
All the best - Arvin -
2 hours ago, Guest Imraan said:
Hi I want to change my base currency to USD only. I don't want to trade in GBP. Can you guys arrange that for me please 🙂
Hi Imraan,
As explained above, if you have a share dealing account you can change your settings to manual conversion ( be aware of changes in commissions) .
If you have a CFD account and you never traded yet you can email us at helpdesk.uk@ig.com to change your base currency to USD.
You can also add an CFD account and change the base currency to USD and have two accounts with 2 different currencies.
I hope that it helps.
All the best - Arvin -
Hi there,
For Share dealing accounts you will have these options at the top :
Unfortunately the Trade Analytics tools are only available on leveraged accounts.
This tool is still in a Beta stage, it is possible that it will be more developed in the future.
All the best - Arvin -
On 10/11/2021 at 21:03, Sjg1234 said:
We have modified the sample excel file for our use. We can login using demo details no problem but when we come to putting live details we always get an error:
({"errorCode" : error.security.invailid-details"}i have changed the apikey numerous times and the details are 100% correct.
anybody have the same issue?
thanks
Hi @Sjg1234,
If you still need assistance with this issue, please take a screenshot and send it to helpdesk.uk@ig.com ou can also send it to webapisupport@ig.com.
All the best - Arvin -
On 13/11/2021 at 03:22, JustStarting said:
Hi,
I have shares dealing ISA account with IG. I am considering moving abroad. What would happen with my account?
The Gov.uk says that if I want to keep it open, you are obligated to keep it open. Could someone from IG confirm this, please. More information on this here:
https://www.gov.uk/individual-savings-accounts/if-you-move-abroad
I am looking forward to hearing your answer.
Thank you
Hi @JustStarting,
It would be best to contact our helpdesk on helpdesk.uk@ig.com or via the live chat on our website.
Our team will be able to confirm this information for you.
All the best - Arvin -
13 hours ago, Guest investor said:
Are there any charts available to show the performance and allocation of my overall portfolio?
The 'Positions' window gives helpful but basic info on each position but it would be great to have a way to quickly overview its overall performance over time, like any other stock and the addition of a column which shows the size of a position in my current portfolio would be very helpful (Even a book cost in GBP would make things much easier).
Currently, as the Book cost of of my positions are different denominations, its difficult to determine the overall size of a position in my portfolio comparatively.
Thanks!
Hi,
You can use the Trade Analytics tools :
https://www.ig.com/uk/trade-analytics-tool
You also have a snapshot of your balances at the top of the platform on the desktop version.
I hope that it helps.
All the best - Arvin -
11 hours ago, FOYBOY said:
Hi AndalG, your reply is much appreciated.
However when I look at the shares I hold within the ISA account under the 'DEAL' area as you've indicated above, the only options available under 'ORDER TYPE' are:
QUOTE, with sub options of 'fixed price quote' or 'On Exchange - limit order'
ORDER Type: 'STOP' is not available for selection ! Should it be? Is it something that could be made available or not?
Kind Regards.
Hi @FOYBOY,
It is likely that the market is closed. For share dealing the orders goes directly yo the market. You can try when the market is open, or just before opening.
I hope that it helps.
All the best - Arvin
IG is refunding losses incurred in complex instruments
in Investments, share dealing, and Smart Portfolios
Posted
Hi @jasear,
IG did sent an email out to non-leveraged accounts affected by the complex instrument issue.
You received this email because you’ve traded one (or more) of these products where it may not have been appropriate for you. Where that is the case, we should have provided you with a risk warning before allowing you to trade.
We believe it’s fair to compensate clients for losses incurred on these complex products where we should have displayed a risk warning and did not do so. We’ll reimburse your IG account shortly after you receive this email.
Please reach out to helpdesk.uk@ig.com or call 0800 195 3100 for further assistance.
Thank you - Arvin