ArvinIG
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Posts posted by ArvinIG
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11 hours ago, Ricardo5 said:
Arvin, thanks for your reply. I understand slippage but with a Stop Order on a Long trade, surely the order should take effect when the price is at the Stop Level or at any price lower than this. Otherwise the Stop Order would not give you the protection you want.
When slippage occurs it just means your trade is stopped at a worse price than you wanted.
In the trade referred to above I saw the sell price drop several points lower than the Stop Level and stay there for several minutes before going back above it when I ended the trade.
Ricardo
Hi @Ricardo5,
That is correct it would be at the stop level or lower. If your position was not closed while it should have been. Please reach out to helpdesk.uk@ig.com. The Helpdesk will have access to your order history to investigate on the matter.
To remove any risk of slippage the best option is a guaranteed stop : https://www.ig.com/uk/glossary-trading-terms/guaranteed-stop-definition
All the best - Arvin -
13 hours ago, LTownly said:
Hi
I tried to move my stop loss and recieve the message "Maximum limit distance exceeded", and the notification in the side bar is "The limit level you have requested is too far from the current market level. The maximum limit distance from the current market level for this market is 648.090 per point"
I contacted via live chat yesterday and was told I needed to increase my available funds. I have done this but still unable to adjust the stop loss.
Hi @LTownly,
Could you please contact us via phone to adjust your position. The trading services and dealing desk will be able to assist you.
All the best - Arvin
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10 hours ago, Guest Tiffany said:
SOMeone hacked my account and i am tryin my best to get it bk
Hi Tiffany,
Please contact us as soon as possible on 0800 195 3100 / helpdesk.uk@ig.com or live chat on our website.
Our team will be able to block any actions. transactions on your account and reset the passwords.
All the best - Arvin -
On 22/06/2020 at 11:57, Greenhorn said:
Hi IG Support,
After months of logging into my account via the API Excel platform, I am not able to log in since last Friday. Attached is the error code. Please help to resolve it. Thanks.
Hi @Greenhorn,
You can reach out to webapisupport@ig.com for assistance on APIs.
All the best - Arvin -
4 hours ago, Guest asim najeeb said:
hi
I send a daccument but not activate a my account
Hi Asim,
For updates on your application, please reach out to newaccounts.uk@ig.com. The Account Opening team will be able to assist you further.
Thank you - Arvin -
6 minutes ago, Guest micael mccullough said:
i cannot do any chartihg on the platform due to my charts are not showing up. i have requested several times but have not got a reply
Hi,
Could you please advise which charts are not showing up and upload screenshots if possible?
Thank you - Arvin -
16 hours ago, 1PR said:
Like you guys I was forced to close my XRP position in January, which I had been in for a couple of years. Does anyone know if there is any ongoing case against IG for us to claim back our losses as a result of the forced closure.
HI @1PR,
You can reach out to our helpdesk on helpdesk.uk@ig.com with your account details and details of your position. The helpdesk will be able to investigate and come back to you on that matter.
All the best - Arvin -
On 06/10/2021 at 06:22, FM9 said:
So please tell me, why is ProShares UltraShort S&P500 ok to trade.... But .... KOLD (ProShares UltraShort Bloomberg Natural Gas) not available for opening new positions?
It's definitely not a temporary thing dependent on liquidity.
Are there notifications available when so called UNBORROWABLE STOCK is reinstated as Borrowable?
Is there a log which shows when certain stocks were classified as UNBORROWABLE?
Hi @FM9,
KOLD is only available on share dealing account only :
in February 2021 some markets were moved to Stockbroking only as the market cap/ net asset were low, it was a business decision. KOLD is one of them:
While SDS is :
I don't believe there is notifications showing a change of status from unborrowable to available.
I will forward your remark to the relevant department to make the status of a stock clearer.
All the best - Arvin -
11 hours ago, Ricardo5 said:
I had a position on the Boost FTSE 100 3 x Leverage Daily ETP in my ISA account and created a STOP order which was accepted and showed up in Orders but when the sell level dropped below the order level it didn't trigger. Am I dong something wrong or is this a problem.
It would also be nice to have a Stop order and a Limit order on the same position like you can in Spread Betting but it seems to be just one or the other.
Hi @Ricardo5,
It is likely that there was a slippage :
https://www.ig.com/au/glossary-trading-terms/slippage-definition
Your stop won't be triggered as the price level would have jumped over your stop.
If you need further assistance please reach out to helpdesk.uk@ig.com.
All the best - Arvin -
9 minutes ago, Guest sudesh said:
buy and seel shares
Hi Sudesh,
Could you please clarify what you mean with your post?
Thanks - Arvin -
8 hours ago, Guest kgoodun said:
my documents has been verified, but my account still pending and not activated. How long does it take to get it done?
Hi kgoodun,
To check on the progress of your application please reach out to newaccounts.uk@ig.com.
The account opening process can take up to 2 weeks if more documents are required.
All the best - Arvin -
9 hours ago, Chezan said:
Can I buy shares from different Company's through IG that only trade on the NASDAQ? I am based in the UK
Thanks in advance.
Hi @Chezan,
In the UK you can trade US stocks. You will need to complete a W-8BEN form (5 minutes) from My IG > Settings > Dealing US stock :
I hope that it helps!
All the best - Arvin-
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4 hours ago, Rintel said:
Hello @MongiIG is there a way to import my python script on to IG and create custom signal alerts ?
Hi @Rintel,
You should be able to do so through IG's API : https://www.ig.com/uk/trading-platforms/trading-apis/how-to-use-ig-api
If you need assistance please reach out to webapisupport@ig.com.
All the best - Arvin -
7 hours ago, BTD said:
On IG, this comes up as not trading, but I'm expecting the name to change.
Hi @BTD,
I believe that the change has been made :
All the best - Arvin
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3 hours ago, JamesWatson said:
If I missed the rights issue deadline of 29th September 2021 for easy jet is there anything that can be done at this time or is it too late?
Hi @JamesWatson,
Unfortunately it would be too late to take up the offer. 21/09/21 4:30pm UK time - The Deadline date is the point where Sharedealing and ISA clients need to make sure the total available cash amount to take up the offer is available on their account.
All the best - Arvin -
2 hours ago, Claudy said:
hello,
I'm trying to get some practice on the demo account.
I entered Bershire hathaway tonight at 8.30pm 5th October
entry point 27945
stop 27090
target 29364
at 10pm roughly it kicked me out saying it reached my stop of 27090.53 but it didn't reach that figure , in fact no where near.
I even checked the minute chart.
what am I doing wrong ? I need to trust this platform before I invest real money .
can someone enlighten me ?
Claudy {novice Trader}
Hi @Claudy,
Could you please reach out on the helpdesk.uk@ig.com, the helpdesk will be able to check on the order history and check on the stop level and why it was triggered.
Thank you - Arvin -
8 hours ago, twu1234 said:
Hi,
there is an area below the pay in ("Einzahlen" in german version) - button where the GUI does not react.
The window directly below this pay button does not take mouse input.
Very annoying...
This happens only if the browser window is maximized.
Hi @twu1234,
Thank you for your feedback, it has been forwarded to the relevant department.
All the best - Arvin -
14 hours ago, Guest Iain said:
How do I change my iPad background colour
HI lain,
To change the background colour on a Ipad, you will need to go to the Ipad Settings > Display & Brightness and select Light or Dark. The IG App will automatically match that setting.
I hope that it helps !
All the best - Arvin -
On 02/10/2021 at 03:44, BubbaBubbaBubba said:
Name of stock: Taylor Devices INC
Name of Stock Exchange: NASDAQ
Leverage or Share dealing: Share dealing
Ticker: TAYD
Country of stock: USA
On 05/10/2021 at 05:58, Furlls said:Name of stock - Nutriband Inc
Name of Stock Exchange - NASDAQ
Leverage or Share dealing - Share dealing
Ticker - NTRB
Country of the stock - USA
Market Cap - 40.172m
The requested stocks are now live the platform.
All the best - Arvin
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11 hours ago, P1rkies said:
i want to integrate the/a platform with an excel spreadsheet, Ihave tried to integrate the sample provided by I G, but cannot get them to connecr.
Hi @P1rkies,
You can try to send an email to webapisupport@ig.com. The API support team, might be able to help you.
All the best - Arvin-
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4 hours ago, theintroverttrader said:
I'm a stock market trader in Australia (ASX). I'm seeing a lot of discrepancies in IG charts. For instance, this ticker UNI (Universal Holdings Limited), for 9th April, this very long candle registered which is obviously wrong. How can I correct this? I'm now scared to use IG now.
Hi @theintroverttrader,
Thank you for raising the issue, I will raise it to IT to be fixed. This spike is definitely not accurate.All the best - Arvin
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1 hour ago, Mcg said:
I never get why retail traders are so entitled, they can’t be bothered to read the rules. All of these requirements are FCA ones, nothing to do with the broker.
When it was left to the brokers they allowed retail to trade crypto and most indices/forex on 0.5% margin. So it’s not IG that don’t want you to do it, they don’t care if you overleverage and lose as they just make the spread and hedge the exposure.
50 minutes ago, FM9 said:Also, ur so clearly a shill, it's not even funny.
Hi @FM9,
Please find some details on the FCA definition and criteria of professional clients :
From : https://www.handbook.fca.org.uk/handbook/COBS/3/5.html
In regards of KWEB :
It is usually caused by low liquidity.
More details here : Unborrowable stockI hope that it helps !
All the best - Arvni -
1 hour ago, YONG said:
How to download yearly statement rather than one by one share trading statement?
Hi @YONG,
You will automatically receive an end of financial year statement if you received dividends during that year.
You will find your statements on My IG > Live account > Statements:
All the best- Arvin
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3 hours ago, Furlls said:
Name of stock - Nutriband Inc
Name of Stock Exchange - NASDAQ
Leverage or Share dealing - Share dealing
Ticker - NTRB
Country of the stock - USA
Market Cap - 40.172m
Hi @Furlls,
You request has been submitted
Thank you - Arvin
"Volatility Index"
in Indices and Macro Events
Posted
Hi @StormChaser,
You can find information about the VIX on this IG page: https://www.ig.com/uk/indices/what-is-vix-how-do-you-trade-it
The VIX is a real-time volatility index, created by the Chicago Board Options Exchange (CBOE). It was the first benchmark to quantify market expectations of volatility. But the index is forward looking, which means that it only shows the implied volatility of the S&P 500 (SPX) for the next 30 days.
I hope that it helps!
All the best - Arvin