[Stamp Duty and Commission in Book Cost]

On 03/06/2021 at 05:20, Arthur79 said:

They just took half of my 2800 account for book cost.

Hi @Arthur79,

It is likely that there was a consolidation on one of your stock.
The book cost will be changed to zero if there has been a corporate action on your shareholding.

You will need to edit your book cost by following the steps on the link below :
https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-edit-my-book-cost

All the best - Arvin

[Stock Requests]

4 hours ago, Furlls said:

Name of stock - Marpai, Inc

Name of Stock Exchange - NASDAQ

Leverage or Share dealing - Share dealing

Ticker - MRAI

Country of the stock - USA

Market Cap - 82m

Hi @Furlls,

Your request has been submitted.

All the best - Arvin

[Hammerson Scrip]

On 14/03/2021 at 00:41, AFJ said:

Will IG automatically select the 2p Hammerson scrip for investors or will the investor need to take action to select the scrip rather than the cash?

Hi All,

After confirmation from the relevant department. For Scrip dividends IG will pay cash dividends. 
IG does not take Scrip elections as it does not have the facility to record this election for Tax purposes.

All the best - Arvin

[Getting a valuation on a certain date]

14 hours ago, BTD said:

I was told this was possible by chat. Surely it is possible to generate a statement for a given day? Its not that hard is it?

The statement provided isn't what is required.

Hi @BTD,

Please send your requested statement to helpdesk.uk@ig.com with your account details.
If possible the team will come back to your with the required document.

All the best - Arvin

[connecting to metatrader 5]

20 minutes ago, Guest Ken said:

Any project has to have a schedule else it is not a project. The relevant department must have a target date. Project over runs do happen and is understandable. Least we as customers require is some transparency.

Hi Ken, 
Unfortunately at this point there is no time frame that we can communicate. There will be more  updates mid 2022.

Thank you - Arvin

[Norwegian Air Shuttle]

7 hours ago, Not2scruffy said:

Do you know whether I can buy via IG or is there another broker who I would have to use being based in the UK?

Thanks

 

Hi @Not2scruffy,

Unfortunately we do not offer Norwegian stocks on share dealing accounts. We do on Leveraged account.
It seems that Norwegian Air Shuttle is not available on our Leverage platform.

All the best - Arvin

[Mr]

3 hours ago, Guest Ismail Hasan said:

 

Facial recognition has stopped working on the app. Anybody else have this problem? I have deleted and reinstalled the app. 

Hi Ismail,

We are not aware of a Face ID issue on the app. Could you please send an email to helpdesk.uk@ig.com with your account details and a screenshot of the issue. Our IT team will be able to look into it.

All the best - Arvin

[How do I add an ISA to my new account?]

3 hours ago, Guest Oliver said:

How do I add an ISA to my new account?

Hi Oliver,
Once you login to My IG, you can select Add an account :

 

A pop-up window will appear. From there you can select the type of account you would like to open :

 

I hope that it helps !

All the best - Arvin

[Getting a valuation on a certain date]

24 minutes ago, BTD said:

I have asked via chat, for statements on my portfolio value at two distinct times in the past. However IG are seemingly unable to do this or understand my request. For example I want to know my portfolio value on 5th April 2020 and 5th April 2021.

 

Hi @BTD,

If you have a share dealing account, such information should be available on a daily statement if you traded on that day.

There is no document that can be generated on our end to show you data on that day if no trade was made. 
At the end of the financial year if you will receive a Consolidated Tax Certificate if you received dividends.

You can find all the types of statements and what you will receive on this page:
https://www.ig.com/uk/help-and-support/accounts-and-statements/statements/what-statements-will-i-receive

If it is a Leverage account, then such document should be available.

All the best - Arvin

[HSBC share buyback]

18 hours ago, nplondon said:

Hi

do you know how the announced HSBC share buy back will work? Will it be compulsory or voluntarily? 
 

 

Hi @nplondon,

At this point there is no information, It will managed by our Corporate Action Team. As soon as we have more information your will receive an email from that team with the conditions and your options.

All the best - Arvin

[Remove a price/indicator alert on web?]

6 hours ago, JoshBullman said:

How can we remove an alert? Not disable push notifications but remove a single alert I set up on price/indicator? It keeps triggering!

Hi @JoshBullman,

You can delete an Alert from the platform :


You can also select your preference on My IG > Settings:


You can select if you want to receive the alert via email or notification.

I hope that it helps 

All the best - Arvin

[2021 annual tax statement still not available - tax return filing deadline approaching in Australia]

On 23/10/2021 at 12:53, Virender said:

The tax return filing deadline is approaching and we are yet to receive 2021 annual tax statements. Please help

Hi @Virender ,

The complex dividends statements are now ready. They are available on My IG > Statements.

All the best - Arvin

[Tax Deadline and Complex Dividends]

13 hours ago, BeerGlass said:

Hello,

with the tax return deadline soon, I thought to try find my yearly statement for 2020-21. Unfortunately when I emailed they said it wouldn't be sent to me until the end of october because I received complex dividends, however that's also the deadline. How can I fill out my tax return? Where can I find the franked and unfranked amount as well as the franking credits?

Hi @BeerGlass,

The complex dividends statements are now ready. They are available on My IG > Statements.

All the best - Arvin
 

[Stock Requests]

5 hours ago, Sartois said:

Hi,

 Could I request the following:

 

• Name of stock: Consumer Portfolio Holdings Inc
• Name of Stock Exchange: NASDAQ
• Leverage or Share dealing: Share dealing
• Ticker: CSTR
• Country of the stock: USA
• Market Cap: £104.3

 

Thanks,

Sartois

Hi @Sartois,

Could you please clarify which stock you are after?

Consumer Portfolio Holdings Inc ticker is CPSS

CSTR if for Capstar Financial Holdings, Inc. 

Thanks for clarifying 

- Arvin

[Stock Requests]

On 25/10/2021 at 07:32, Rustyledge said:

 

Name of stock - KULR Technology Group Inc

Name of Stock Exchange - NYSE

Leverage or Share dealing - Share dealing

Ticker - KULR

Country of the stock - USA

Market Cap - 242.05M

Hi @Rustyledge,

KULR was added to the platform as requested.

All the best - Arvin

[Mr]

1 hour ago, Guest Stu said:

Good trading platform but needs improvement.

IG should make all fees more visible for holding trades over long time periods, including weekends so its easier to see costs that accrue holding long term trades.

 

 

Thoughts? 

Hi Stu,

Thank you for your feedback. Our development team is working on additional information on the dealing ticket to provide more information on the dealing ticket.
We recently added this section :
 
Provides you with the following info : 

We are working on more specific information.

All the best - Arvin

[Buying Shares On Opening]

19 hours ago, MattKlis said:

Hi guys

I'm planning to buy some shares from NASDAQ on Monday right at the opening but I might be busy at 2:30pm. Can I make a order like 30 min before the opening (and it will complete right away at 2:30pm)? Or I need to wait until it opens? And do I pay some extra fees?

Thanks

Hi @MattKlis,

30-15 mins before opening your order should go through, make sure that you place a Good 'till cancelled expiry , as a Day expiry won't go through.

More details on pre-market trading here.

If you need assistance placing the order please call us or use our live chat feature on the IG website.

All the best - Arvin
 

[Exchange Unavailable]

On 24/10/2021 at 00:26, Guest Dani said:

Hi,

In reference to the blue tag: I still receive the "Exchange is currently unavailable" message even when trying to place an order that can be filled at the end of the day. Any reason for this?

Hi Dani,

Could you please send an email to helpdesk.uk@ig.com or use the live chat with your account details and the market you are after? 
The helpdesk will be able to check on the market and the order rejection.

All the best - Arvin

[Platform]

On 23/10/2021 at 22:49, JediTrading said:

cheers mate

Hi @JediTrading,

The platform shutdown for IT backup purposes, You can find more information on Pre/Post market and Weekend trading here.

 

All the best - Arvin

[Stock Requests]

2 hours ago, Rustyledge said:

 

Name of stock - KULR Technology Group Inc

Name of Stock Exchange - NYSE

Leverage or Share dealing - Share dealing

Ticker - KULR

Country of the stock - USA

Market Cap - 242.05M

Hi @Rustyledge,

Your request was submitted.

All the best - Arvin

[2021 annual statement is still not available for IG AU]

15 hours ago, CloudStock said:

Hi,

I have been advised that the 2021 annual statement (due to receiving complex dividends) will only be available in Oct. It is now approaching the tax deadline (30/10/2021) but it is still not available in the statement > annual section.

 

 

Hi @CloudStock,

The statements will be ready by the 31st of October, we estimate that they might be out by early next week.

All the best - Arvin

[The summing up of my positions is not correct. How is this possible?]

9 hours ago, twu1234 said:

Please give me explanation for this.
I have logged out and in again to avoid refreshing issue.
But the sum is as the picture shows ??

 

8 hours ago, Kodiak said:

1 euro > 1 usd?

Hi @twu1234,

Once you add your positions to the workspace you can select the P/L to be in your base currency :


If you still facing an issue you , please reach out helpdesk.uk@ig.com with your account details and your query.

All the best - Arvin 

[Stock Requests]

On 17/10/2021 at 04:23, Henry00 said:

Name of stock: Global X Blockchain ETF 
Name of Stock Exchange: Nasdaq
Leverage or Share dealing: Share dealing
Ticker: BKCH
Country of the stock: USA
Market Cap: $56 million AUM

 

Thanks for your consideration.

Hi @Henry00,

Unfortunately, the Dealing desk has advised that we are unable to offer ETF that are Crypto related at the moment.

All the best - Arvin
 

[Stop losses and price spikes]

8 hours ago, coalimp said:

I thought I would trade more smartly using stop losses but I get thrown out by a price spike. Is there any way in avoiding this. A delay possibly?

Hi @coalimp,

You can try to place a Guranteed stop : Guaranteed stops work in the same way as basic stops, except that they will always be filled at the level you set, even if prices move rapidly or gapping occurs.

More details here.

All the best - Arvin
 

[Account Blocked Trades and Profit lost, ig error]

15 hours ago, Citygirl said:

Thanks Arvin, finally found a gentleman to help me, he has offered a solution and fixed the account.  Im just waiting on confirmation that the difference between 2 trades will be compensated due to IG error. Thank you. That was all it needed, someone to take my call and explain what was going on rather than give me answers that seemed at times to be plucked from mid air.  It seems bad that the cs reps had no managers all day to pass this complaint to ? hope its sorted now, just working out the finer detail, thank you

Hi @Citygirl,

We take our clients query very seriously our customer representatives are sales trader. Sometimes it takes time to identify where the issue is from and it requires need to collaboration of few teams such has the helpdesk, dealing desk, IT team or corporate actions. 

I am glad to hear that they found a solution for your problem.

All the best - Arvin