ArvinIG

October 19, 2021

On 15/10/2021 at 21:25, GRINSA said:

I have the same problem. Has anyone found a possible solution yet?

Thank you

On 01/04/2021 at 20:08, joejones1905 said:

Hi

On CFD you can see positions as non-aggregate, but why is this not possible for share dealing?

For example, I have opened two differing positions in a stock at different prices and instead of showing the two positions it shows one position at an average price of the two.

I don't really want this, as it makes it hard to tell how much profit I am making?

Is it possible to non-aggregate positions.

Thanks

Hi @GRINSA @joejones1905,

Unfortunately this function is not available in the share dealing accounts. You can access your daily statement to see at what price level you bought or sold shares.

I will forward your feedback to the relevant department.

Thank you - Arvin

October 19, 2021

On 13/10/2021 at 22:16, Doggie52 said:

Hi,

I am using the API. I know where to find the minimum deal size needed to open a position (epic > dealingRules > minDealSize).

For example, with CF.D.EURUSD.MAR.IP, it's 0.5 points.

On the platform, through trial and error, I can see that I can, after having opened my position, increase or decrease it in increments of down to 0.5 + 0.01 points. I can submit a BUY order for e.g. 1.0 units and then a SELL order for 0.97 units and end up with 0.03 units left on my account.

This 0.01 size is quite key to understand, but I cannot see it being displayed in the API anywhere. Does anyone know where to find it?

I see a minStepDistance but that's 10 points...

Best,

Douglas

Hi @Doggie52,

For API support, you can send your query to webapisupport@ig.com.

I hope that it helps !

All the best - Arvin

October 19, 2021

6 hours ago, Citygirl said:

I've had an error on my account since Friday not being able to sell, buy or use limits. Told initially was a mifid issue, however my account has been open and trading 10 mnths. So not that! Which was later confirmed. Now told its a level 2 set up issue? No response, no solution and no answers or call backs from Kieran weal (not sure spelling sorry) as promised multiple times. As a disabled trader coping with pain issue this lack of customer support is pitiful. If its a technical issue sort it? Don't leave a customer without access to their account or investments! As a disabled user I'm disgusted. Loss so far £1060 due to not being able to set a sell and trade a stock. And that's just one day's loss.

Hi @Citygirl,

Thank you for you post. We are sorry to hear that you are having issues with IG.

Please reach out to helpdesk.uk@ig.com. Our team will investigate the order error. If effectively the error comes from IG, I am sure that our team will find a reasonable solution to make it up any inconvenience caused.

If an error is detected it is instantly raised to the IT department to work on a fix ASAP.

All the best - Arvin

October 18, 2021

8 hours ago, Guest RAVIKUMAR said:

Why there are some stock control risk, are they just for my account or for everyone, why they are

Hi Ravikumar,

It is likely that you have a Limited Risk account :

"A limited risk account ensures that you will not lose more than the initial deposit required to open your trades by requiring you to attach a guaranteed stop to all your positions. Guaranteed stops provide you with protection against slippage, but you may still be exposed to currency risk if you trade in a currency other than your base currency. You will not be able to use other types of stops, like trailing stops".

Once you gain some experience on the platform you will be able to change to a standard account that does not require any guaranteed stops to be attached to your orders.

Please reach out to helpdesk.uk@ig.com or use our live chat feature on the IG website for further information.

All the best - Arvin

October 18, 2021

2 hours ago, Guest Dan said:

Hey guys, I'm currently on the demo version getting a feel for how everything works,

my question is do I need to download a platform like mt4/5 or L2 or could I just use Ig directly if I'm only using a desktop?

thanks in advance. Dan

Hi Dan,

IG do offer the integration of L2, MT4 and ProRealTime.

We also have our own trading platform which is the one you are using as a Demo. The Live Platform will be similar as the demo account.

You can just logging and use the IG platform to trade on a desktop, tablet or mobile devices.

I hope that it helps !

All the best - Arvin

October 18, 2021

12 hours ago, Forrest said:

IG, I am looking at transitioning to use MT5 alongside ProRealTime but am less bothered about timescale - PRT has been fine for me so far; do you have a ballpark estimate on when it will be available? I understand things have been hit by covid, but do you expect it to be available by the end of 2022? End of 2023? You say that you have been working on it since early 2020, to not even have a sense of when it might be ready after almost 2 years of work, given that most other brokers seem to have incorporated it fairly swiftly, is simply not believable.

Thanks

Hi @Forrest,
I have contacted the relevant department to have an update on the MT5 integration. I will post on the IG Community if there is any update on the progress of the project.

Thank you - Arvin

October 18, 2021

On 17/10/2021 at 04:23, Henry00 said:

Name of stock: Global X Blockchain ETF
Name of Stock Exchange: Nasdaq
Leverage or Share dealing: Share dealing
Ticker: BKCH
Country of the stock: USA
Market Cap: $56 million AUM

Thanks for your consideration.

Hi @Henry00,

Your request has been submitted.

Thank you - Arvin

October 17, 2021

On 16/10/2021 at 15:14, Guest 123cowtime said:

Hi i joined your platform with the hope of putting a trade in on the so4 market. salt lake potash market on the london exchange but it say's market not open for trading at moment. Why is that? i want to trade it thats why i joined.

thanks

Hi ,

Salt Lake Potash is only available on our Share dealing accounts.

Please try to place a deal during this period. If you need assistance to place your order please call our helpdesk during trading hours .

All the best - Arvin

October 17, 2021

On 16/10/2021 at 02:20, Guest YuYu said:

Hi,

After login to my account I suddenly started receive banner message:

Sorry, we're having technical issues
Unfortunately we can't process your KYC application at the moment

Screen of error

Not sure that I understand what shoul i do with that

Hi YuYu,

I believe that the KYC checks will be related to the account opening team that needs to verify few things before activating you account. Please reach out to newaccounts.uk@ig.com for further information on your account.

All the best - Arvin

October 14, 2021

20 minutes ago, jongco said:

Name of stock - GitLab

Name of Stock Exchange - NASDAQ

Leverage or Share dealing - Share Dealing

Ticker - GTLB

Country of the stock - US

Market Cap - 14.9B USD

HI @jongco,

GitLab has already been requested, it should be online shortly.

Thank you - Arvin

October 14, 2021

On 12/10/2021 at 09:44, BubbaBubbaBubba said:

Name of stock - United-Guardian, Inc.

Name of Stock Exchange - NASDAQ

Leverage or Share dealing - Share Dealing

Ticker - UG

Country of the stock - USA

Market Cap - 65.24M

On 12/10/2021 at 09:49, BubbaBubbaBubba said:

Name of stock - Crown Crafts, Inc..

Name of Stock Exchange - NASDAQ

Leverage or Share dealing - Share Dealing

Ticker - CRWS

Country of the stock - USA

Market Cap - 73.81M

HI @BubbaBubbaBubba,

Both stocks were added.

All the best - Arvin

October 12, 2021

19 hours ago, Kostas said:

One more vote for having TV integration with IG

HI @Kostas,
Thank you for your feedback it will be forwarded to the relevant department.

All the best - Arvn

October 12, 2021

19 hours ago, Blubberland said:

Hi,

I use two time frames to trade with and am using PRT. I am looking to set one of the time frames as the primary one that loads when I work through a watch list. However, having tried many options, it keeps loading the wrong time frame. I have changed the one that does load to the main one and swapped them round and again it loads the lower time frame which is the wrong one.

Could someone explain what you select to determine the time frame that loads when selecting a market?

Thanks in advance,

Ian

Hi @Blubberland,

On the top left corner of PRT charts, there's a chain icon, which is the linking button:

For you primary chart you should keep it linked and unlink the other charts that you don't want to see changing.

If you need further assistance please reach out to helpdesk.uk@ig.com, the IT team will be able to assist you further.

All the best - Arvin

October 12, 2021

On 15/09/2021 at 06:11, amilio said:

WHY TODAY Support was not available to trade . ??

Hi @amilio,

Apologies for the late reply. Could you please clarify what happened on which stock?

Thank you - Arvin

October 12, 2021

11 hours ago, Goose007 said:

Does anyone know why the market is closed on Blue Apron Holdings? I've got shares i cant do anything with - not even sell them?!

Hi @Goose007,

It is due to a Corporate Action. I have reached out to the Corporate Action team to know when the Stock will be back online. I believe that it will be shortly, we will keep you updated with @AndaIG.

Thank you - Arvin

October 11, 2021

55 minutes ago, BubbaBubbaBubba said:

Name of stock - United-Guardian, Inc.

Name of Stock Exchange - NASDAQ

Leverage or Share dealing - Share Dealing

Ticker - UG

Country of the stock - USA

Market Cap - 65.24M

50 minutes ago, BubbaBubbaBubba said:

Name of stock - Crown Crafts, Inc..

Name of Stock Exchange - NASDAQ

Leverage or Share dealing - Share Dealing

Ticker - CRWS

Country of the stock - USA

Market Cap - 73.81M

Hi @BubbaBubbaBubba,

I have submitted both requests.

All the best - Arvin

October 11, 2021

On 10/10/2021 at 10:36, luke579 said:

I would like to know where the orders are routed to on US Shares?
Are they routed to the New York Stock Exchange or to another lit market?
Or does IG use PFOF and our trades either get traded via internal or put on the darkpools?

Hi @luke579,

Orders are routed to the relevant exchange as share trading is done through DMA.

All the best - Arvin

October 11, 2021

13 hours ago, benstivv said:

I join your question. I've been thinking about this for a long time, and here I first went to the forum to look for information about it.

On 23/05/2020 at 09:04, deus777 said:

does not seem perticularly fair that IG charges interest on margin loan but pays no interest on free cash deposit. other brokers pay interest on deposits

is IG going to fix this unfair situation?

Hi @benstivv,

Unfortunately IG do not pay interest on deposited cash on the platform as stated on the PDS:

I hope that it helps.

All the best - Arvin

October 11, 2021

6 hours ago, Rawly said:

It is funny that the IG website gives a definition about DRIP but does not offer it at the moment
https://www.ig.com/uk/investments/support/glossary-investment-terms/dividend-reinvestment-definition

I like the platform but was surprised to see there was no option to reinvest Dividends after I signed up. Also would have thought since Jan 25th they may have been able to have come up with a solution by now.

Hi @Rawly,

IG is aware that it is an option that clients would like to see. I will forward your feedback to the relevant department to be reviewed.

Thank you - Arvin

October 11, 2021

On 10/10/2021 at 03:06, Guest beso92 said:

Where is the answer to the question what is the real cost **** cassava farm of surplus? Algeria, Algeria

Hi Beso92,

Could you please clarify which market you are after (Ticker). Canadian Stocks are only available on leveraged accounts.

Thank you - Arvin

October 10, 2021

On 09/10/2021 at 12:42, jillianlim said:

Hi,

I keep getting a "Unexpected error" message when I try to log in.

Please help to resolve this issue.

Thank you.

Jillian

Hi @jillianlim,

Could you please reach out to our helpdesk on helpdesk.uk@ig.com with screenshot of the issue or go on our website and use the live chat?

Our team will be able to investigate and help you login in.

All the best - Arvin

October 10, 2021

On 09/10/2021 at 12:32, Guest Ian said:

Hi, may I know why now totally can't login to IG web or App now? Earlier is "Unexpected Error", now is "Account Don't Match Our Records"!

I am 100% sure my ID and Password are correct.

Please help as support line is off now. Thanks.

HI Ian,

Have you tried to use your Username and your email address to login?
If your account is locked resetting won't work, it will need to be unlocked by the helpdesk.

If you are still facing issues, please reach out to helpdesk.uk@ig.com, or go to https://www.ig.com/uk/welcome-page and use our live chat.

All the best - Arvin

October 10, 2021

On 09/10/2021 at 02:55, Qvintopus said:

Hi,

I've uploaded the documents for account verification, but the activation is pending on IG for multiple days.

I've already attempted to contact - via emails and via hours of non-answered phone calls (through few days).

And now I'm hoping that this post will expedite this process to any degree - I wish to use IG as You have been referred, but if this issue of no-communication is not solved, I'll just have to accept it.

I've read in other people reports that the account activation could take months with no activation, hence I've been attempting to expedite it every day.

I hope for Your understanding,

Hi @Qvintopus,
The whole account opening process can take up to 2 weeks if information are required. You can reach out to accountopening.en@ig.com. The team will reach out to you if any details are required.

All the best -Arvin

October 8, 2021

40 minutes ago, Leezy said:

0.003

Hi @Leezy,

As it is a very small stock, the order might go through if the expiry is Good 'till cancelled. Could you please try ?
If you need further assistance, please reach out to helpdesk.au@ig.com

All the best - Arvin

October 8, 2021

1 hour ago, Leezy said:

I cant buy this stock on IG, yet it is an ASX listed stock.
I keep getting this error.
Does anyone know why?
Thanks,
Leezy

Hi @Leezy,

This error message can be linked to few reasons. Could you please confirm the level you put in on the order?

Thank you - Arvin

Profiles

Forums

Blogs

Events

Community Tutorials

Store

Posts posted by ArvinIG