AndaIG

Hi @NickW-uk There are no concrete plans at this point, however we will add this on as client feedback on your behalf. All the best, Anda

Hi @mtuzun Thanks for the feedback. We are sorry to hear that you are still having an issue withdrawing funds. Please reach out to our payments team directly on payments@ig.com All the best, Anda

Hi @NickW-uk Thanks for the feedback, Unfortunately our shares desk has confirmed we still would not be able to offer US ETFs even in the case that they do have KIDs. There are a few of them that do offer KIDs, however it is also a regulatory requirement that we make them available at the point of dealing. Since we are not able to do this, we are unable to offer them. All the best, Anda

Hi @HLau Thanks for reaching out, The conversion will be done when you close the position. i.e. the exchange rate at the time the position is closed. All the best, Anda

Hi @iviaxaivi Thanks for reaching out, We have alerted your account manager who will contact you when she is back in office All the best, Anda

Hi @amilio It is likely that the funds are held in your account in a different currency. Please convert the funds to GBP through My IG>Live accounts>Currency conversion. Should you not find success on this method you will need to email payments@ig.com and ask for the balance to be converted to GBP manually. All the best, Anda

Hi @MPULLE If the stock is not available and you would like it added please make the request on the following forum: It would then be checked against our risk based criteria before it can be added. All the best, Anda

Hi @Carda37 Thanks for reaching out. This change only affects opening positions. There should be no change on dividends accrued from prior positions. All the best, Anda

Hi @CORSET1975 Thanks for reaching out, we are sorry to hear that you could not get through to the helpdesk on the phone lines. We do have the live chat feature as well as our email address (helpdesk.uk@ig.com) in such cases. We do see that you have since sold that share. Please reach out to our helpdesk should you have any further questions. All the best, Anda

Hi @NickW-uk, Thanks for reaching out. There has been a recent change implemented on ETFs. We are no longer offering ETFs that do not produce a KID (key information document) to retail accounts. Unfortunately this covers most US ETFs. This change was made to be in line with ESMA regulation. All the best, Anda

Hi @Itsbecauseofthem You can complete the W8BEN form online from My IG>Settings>Dealing US stocks. Although it would not apply to you if you are not dealing US stocks, it would be worth completing the form for if you ever decided to go that route. It is really quick to complete. All the best, Anda

Hi @dbsharman Thanks for reaching out, You can activate L2 data feeds directly on your account through My IG>Settings>data feeds. Please note that L2 data is only accessible on the old platform(if you still have access), iOS app and on L2 dealer. Please see the following links for more info on DMA as well as L2 dealer: https://www.ig.com/uk/trading-platforms/dma-trading https://www.ig.com/uk/trading-platforms/l2-dealer All the best, Anda

Hi @Benarrosa Thanks for reaching out, please see the attached. All the best, Anda

Hi @Loz On IG charts you can only use one BB. All the best, Anda

Hi @Alotment Wisdom Nickel 3x Leverage has been deemed worthless in the underlying with impending delisting. Once a share delists it can no longer be held in an ISA account. Hence it has been moved to your Share Dealing account. Please see the following link: https://www.wisdomtree.eu/it-it/about-wisdomtree/important-notices All the best, Anda

Hi @DEANTIBBS You can activate L2 data through My IG>Settings>data feeds. Please note that L2 data will only be accessible on the old platform(If you still have access), iOS app and L2 dealer platform. L2 data is not accessible from PRT. Please see the following link to learn more about L2 dealer: https://www.ig.com/uk/trading-platforms/l2-dealer All the best, Anda

Hi @NvestTR Unfortunately not. At this point our product offering is limited to FX only in the US. All the best, Anda

Hi @Itsbecauseofthem No you would not have lost any money. It's like a name change, no financial consequence. You simply need to change your book cost to reflect what you purchased the shares for so that your P&L calculates correctly. All the best, Anda

Hi @Itsbecauseofthem Thanks for reaching out, ZIP company had an ISIN change, so the shares under the old ISIN were sold and bought back under the new ISIN. You can change your book cost by following the steps on the following link: https://www.ig.com/au/help-and-support/investments/share-trading/how-do-i-edit-my-book-cost All the best, Anda

Hi @KEVINFLOOK Thanks for reaching out. We are currently not offering opening positions to any shares that have exposure to Russia. This change was made due to the ongoing conflict and the sanctions that resulted. One cant be sure as it is a fluid situation, however we are unlikely to offer Evraz until there is some resolution to the conflict. All the best, Anda

Hi @Brundoner55 Thanks for reaching out, you should be able to trade 0.01 lots on MT4. You should get MT4 with all the available markets loaded if you are on the IG server. Please see the MT4 markets and costs section from the link below for markets which you should be able to trade: https://www.ig.com/uk/trading-platforms/metatrader-4 All the best, Anda

Hi @dv9 Thanks for reaching out, a forced margin closure is unavoidable unless you deposit funds or manually close positions. You can read more about our margin policy from the link below: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/margin/what-is-margin-call All the best, Anda

Hi @Nttodabc We are still waiting to receive these shares, once we receive the shares they will be booked on all client accounts at the same time. All the best, Anda

Hi @RajivKapoor Can you please try edit your tolerance level on the deal ticket. It seems you are missing the price when the order is being routed to the market. Please see below screenshot: All the best, Anda

Hi @vagjiani Thanks for reaching out. We are yet to receive these shares from our broker. We are chasing this request. Once we receive the share they will be booked on your account. All the best, Anda