AndaIG

Hi @Roger123 Thanks for reaching out, please see the following link for how we treat delisted shares: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/market-details/what-happens-if-the-stock-i-am-trading-delists All the best, Anda

Hi @datageek Yes the spread on DAX has been temporarily increased to 1.8 points on the back of wider underlying spreads caused by the Ukraine/Russia conflict. This will be in place until a point when the underlying spreads return to sensible levels. Due to the fluidity of the situation we can unfortunately not confirm when that would be. All the best, Anda

Hi @CharlieB Just to add some context on the pricing. The IG undated contract, which is the screenshot you have above is an IG derived cash price for the underlying commodity. This is a synthetic price created by IG. We do this because a cash price does not exist in the underlying market. We price our undated contracts using two of the most liquid futures contracts(NYMEX Crude Oil futures). In between the expiry of the two futures contracts our price will move from the one with the nearest expiry towards the price of the one with the further expiry. The price will move up or down depending on whether the futures contracts are in contango (second contract with higher price than the first contract) or backwardation (second contract with a lower price than the first contract). As this is an IG derived price it maybe different from what you will see elsewhere because competitors could have a different method for calculating their cash price. The IG futures contracts on the other-hand, currently May and June contracts are priced directly from the exchange, with IG spread wrapped around the exchange price. The futures charts are more comparable to competitors accounting for differences in spread. I hope this helps. All the best, Anda

Hi @Grego999 Can you please confirm if you on the IG demo server, as illustrated below: All the best, Anda

Hi @Philmophlegm Thanks for the query. We only offer Swiss stocks on leveraged accounts, i.e. Spread betting or CFD. Our non-leverage accounts only cover the following markets at this point. We are not able to offer all exchanges and our desk would consider a range of factors in determining which to make available. All the best, Anda

Hi @Grego999 Thanks for reaching out, When creating the demo did you choose forex-aud as the account type? It sounds like you may have created a US based demo where we only offer FX. All the best, Anda

Hi @AJTT101, Thanks for the feedback. Our IT team is aware of the issue and is working on fixing it. The ticket raised for reference purposes is INC0621411. All the best, Anda

Hi @DaveA8 Thanks for the query. The green dot only indicates that the market is open. You can filter ETFs by the ISA tax wrapper. Please see the illustration below: All the best, Anda

Hi @tarzen230 Thanks, we will get the demo reset. Please remember to use the quote sign to ensure we are notified of your responses. All the best, Anda

Gold prices have stabilized a bit following an aggressive selloff from last week’s highs above the $2000/oz figure. The ongoing Russian invasion of Ukraine seems to be the driving catalyst in play, with the decline probably echoing broader hopes for de-escalation after cautiously supportive comments from Moscow and Kyiv. Tellingly, the drop registered alongside a parallel narrowing of the spread between front- and second-month Brent crude oil futures. That speaks to easing supply disruption worries. The spread widened sharply as the conflict broke out since Russia is a top global energy exporter. This week’s FOMC monetary policy announcement did not seem to do much for the yellow metal’s trend development despite its usual sensitivity to interest rate trends. The widely anticipated 25bps rate hike on offer did not appear to materially alter investors’ appetite for anti-fiat store of value Gold price chart created using TradingView Looking ahead, Ukraine-related news flow is likely to remain at the forefront. Gold may face renewed selling pressure if ceasefire talks seem to be making a bit of progress. Signs of an understanding between US President Joe Biden and his Chinese counterpart Xi Jinping in a conversation later today might weigh as well. China has held back from joining Western efforts to counter Russia, but comments from key officials in recent weeks have struck a conciliatory tone toward the US even as they called for a diplomatic solution to the crisis. This implies that Beijing may be persuaded to deny Moscow a way around sanctions. This might compound pressure on Russian President Vladimir Putin to come to the negotiating table in earnest, an outcome the markets are likely to embrace. Breaking support at 1908.20 may expose 1870.75 next. Slipping below the $1800/oz figure seems necessary to establish a longer-term downtrend, however. Alternatively, gold may attempt a larger bounce if progress appears absent. Reclaiming a foothold above resistance at 1965.55 appears likely to set the stage for another foray north of the $2000/oz handle. Clearing the swing high at 2009.17 may target the 50% Fibonacci extension at 2040.16 thereafter. Written by Ilya Spivak, Head Strategist, APAC for DailyFX

SINGAPORE, March 18 (Reuters) - Stockmarkets took a breather on Friday after several days of sizeable gains, as geo-political tensions arising from the Ukraine conflict kept investors on guard going into the weekend. After a fourth straight day of talks between Russian and Ukrainian negotiators without tangible progress, earlier hopes for a peace deal have begun to wane and oil prices have begun climbing again. Adding to the mix, U.S. President Joe Biden is expected to deliver a warning that Beijing will pay a price if it supports Russia's war effort when he speaks to China's President Xi Jinping in a call scheduled for 1300 GMT. Read more from: https://www.reuters.com/business/global-markets-wrapup-1pix-2022-03-18/

Hi @RDG Thanks for the query. Yes sure that can be done. You simply need to email helpdesk.za@ig.com and request for your base currency to be changed to USD. Please note this can only be for your international account. All the best, Anda

Hi @phiro Thanks for the query. The minimum margin requirement for Shares on Pro accounts is 9% as opposed to 20% on retail accounts. You may find the below link useful: https://www.ig.com/uk/pro-margins All the best, Anda

Hi @MITH The March future expires on the 17/03/2022, at which point we will be moving to the June contract. All the best, Anda

Hi @amilio Thanks for the feedback. To reopen your CFD account you only need to raise the request by emailing helpdesk.uk@ig.com. Ensure to do this from your registered email address. All the best, Anda

Hi @veerbajaj Thanks for the feedback. Looks like we might have had a pricing issue on Friday. This has since been resolved. All the best, Anda

Hi @Marteen The instrument is based on US Crude Oil. It is an undated contract, therefore the price is IG derived and aims to replicate the cash price of the underlying. You can learn more about these spot contracts from the following link: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/why-is-overnight-funding-charged-and-how-is-it-calculated- https://www.ig.com/uk/commodities#undatedcommods All the best, Anda

Hi @hedgeben Thanks for the feedback, Our dealing team have agreed to reduce the minimum to 0.2 per point for now. All the best, Anda

Hi @ThirdTimesACharm Thanks for the feedback. Have you tried saving the chart layout as illustrated in the below screenshot? We are aware of the Error 400 message. It usually occurs if you try to open the IG community page from the front end of the website as opposed to through My IG. All the best, Anda

Hi @Jomal2014 Thanks for the query. Unfortunately we do not offer alerts on the PSAR indicator. At this point we only offer alerts on the below indicators: All the best, Anda

Hi @SilverWinterSky Thanks for the feedback. We have brought this to the attention of our developers. We will provide feedback once it is received. All the best, Anda

Hi @tarzen230 Thanks for reaching out, Would you like your demo account reset? All the best, Anda

Hi @TimR49 Thanks for the response. Looks like you are viewing your MT4 account. This position needs to be closed on the MT4 platform, you can also download the MT4 app for your mobile. All the best, Anda

Hi @wfred You can set an alert for when the price crosses 33100. Then place an order to buy at your specified level after receiving the alert. Unfortunately there is no other way to go about this. All the best, Anda

Hi @AlmostRich Thanks for the reply. The leverage offered is pair specific, please see the following link which offers a comprehensive table. Leverage= 100/margin requirement. https://www.ig.com/en/help-and-support/cfds/fees-and-charges/what-are-igs-forex-cfd-product-details All the best, Anda