AndaIG

Hi Ivan, EOG is a market maker / SETSqx share, please trade this at quote as opposed to on exchange. Please see illustration below: All the best, Anda

Hi @LukeWarm Thanks for the feedback. Your order to sell 29971 shares at a price of 2.7 is working. Remember when using a limit order you are specifying that you will sell at that price or a more favourable price i.e. 2.7 or higher. The current bid is at 2.2. You would need to specify a price closer to 2.2 to increase the chances of a full fill. All the best, Anda

Hi @jamesl5 Yes, that would be the premium. It is set aside when you open a trade, included with the margin. It is charged only if the stop is triggered. Otherwise it is released together with the margin back to available funds when you close the trade. All the best, Anda

Hi @LukeWarm The order book shows the order was deleted, can you please try again. All the best, Anda

Hi @renkotrader Yes, provided the options are traded through a spread betting account. All the best, Anda

Hi @lesskinner The working order was deleted, try refreshing your platform if you are still able to see it your side. A fill or kill order must execute immediately in its entirety or the entire order is cancelled. Try use a limit day order if you are happy for your order to work throughout the day. All the best, Anda

Hi @Redwood Thanks for the query. Try the below drawing tool: All the best, Anda

Hi @geasssos Thanks for the reply. There must be something wrong with the spread bet account then. Please reach out to our IT team on helpdesk.uk@ig.com All the best, Anda

Hi @pavlobee There was a change on carbon emissions margin from 10 - 25% for new positions only. This would not have affected open positions hence no communications were sent. However at 09:00 the price did drop as low as 6099. Your positions were closed at 6108 due to breach of 50% margin rule. All the best, Anda

Hi @geasssos Thanks for the query. Looks like your are viewing the incorrect symbols, on your spread betting account you need to use the symbols that end in the pound sign. You can view the correct symbols in the following ways 1. Right clicking on market watch, then selecting show all (This will include untradeable symbols) 2. Right click on market watch, select symbols to enable groups individually. All the best, Anda

Hi @Andy360 Thanks for the query. You have to open a separate MT4 demo, please see the following link for details: https://www.ig.com/uk/trading-platforms/metatrader-4/mt4-demo-account All the best, Anda

Hi @AlexeyUlasevich Thanks for the feedback. Due to recent imposed sanctions, payments to Russian residents have to go through enhanced due diligence from our compliance team. The funds have now been cleared for release as part of today's payment run. Our apologies in the delay in processing your withdrawal. All the best, Anda

With effect from 15:00 GMT on Tuesday 1 March, we are increasing margin rates on existing CFD and spread bet positions to 100% on certain shares with direct exposure to Russia. Please take note of the below: Should you wish to maintain your positions, please ensure you have sufficient funds on your account before 15:00 GMT Tuesday 1 March, otherwise positions on your account will be closed No new positions can currently be opened on these shares Increased volatility can amplify the risk of rapid or large losses As the situation continues to develop, IG may take further steps in relation to products with direct or indirect exposure to Russia, including limiting positions or increasing margin Where possible we will aim to give as much notice as we can, though in the circumstances that may be a shorter time frame than usual List of affected shares: Tigers Realm Coal Limited United Company RUSAL PLC Lukoil OAO - GDR (DE) Amur Minerals Corp Polymetal International PLC RusPetro PLC Ros Agro PLC En+ Group PLC Federal Grid Co Unified Energy System PJSC X5 Retail Group NV Globaltrans Investment PLC - GDR Hydraulic Machines and Systems Group PLC - GDR RusHydro JSC - GDR Lenta Ltd LSR Group VK Co Ltd MD Medical Group Investments PLC Magnit OJSC - GDR Magnitogorsk Iron & Steel Works - GDR Novorossiysk Commercial Sea Port PJSC Novolipetsk Steel OJSC - GDR Phosagro OAO - GDR Polyus PJSC Sberbank of Russia - GDR Surgutneftegas Public Severstal OAO - GDR Tatneft OAO - GDR Gazprom Neft OAO - GDR Lukoil OAO - GDR TMK OAO - GDR MMC Norilsk Nickel OJSC - GDR NovaTek OAO - GDR Gazprom OAO - GDR Rostelecom OJSC - GDR Rosneft OAO - GDR Sistema JSFC - GDR VTB Bank OJSC - GDR Mobile Telesystems OJSC - ADR Mechel - ADR Polyus Gold PJSC HeadHunter Group PLC NEXTERS INC

The situation in Ukraine and its global ramifications are fluid and fast-changing. We’re continuously monitoring developments in financial markets and shifting legal and regulatory obligations worldwide.In light of this, we’ve decided it’s appropriate to increase our margin rates on existing spread bet and CFD positions on all currency pairs which include the Russian ruble. This includes all positions in USD/RUB, EUR/RUB and RUB/JPY.Margin rates on these positions will change to 100% on Tuesday 1 March 2022 at 3pm (GMT).Please note that positions in your account will be closed if there are insufficient funds available at this time and your position in RUB remains open. No new positions can currently be opened on these products.We’d like to remind you that increased volatility can amplify the risk of rapid or large losses. As the situation continues to develop, IG may take further steps in relation to products with direct or indirect exposure to Russia. Please be advised that this could include us having to close client positions in currency pairs including RUB with limited or no notice.We may also limit positions or increase margin rates on other products. As always, we’ll aim to give you as much notice as possible, though we acknowledge that due to the circumstances, this may happen in a shorter time frame than usual.

Hi @john456 Thanks for the query. Please use a limit order, with the day all sessions expiry. That should allow you to sell. All the best, Anda

Hi @Budi Thanks for the query. Please email helpdesk.en@ig.com or use our live chat feature to check if there are any added restrictions on your account. All the best, Anda

Hi @AuroraRosas Thanks for the query. DAX opened 445.6 points below previous close. This triggered your stop at 14613.3 and you incurred 409.9 points worth of slippage. To avoid slippage in the future you should consider guaranteed stops. Please see the following links for more information: https://www.ig.com/uk/glossary-trading-terms/guaranteed-stop-definition https://www.ig.com/uk/trading-strategies/what-is-slippage-and-how-do-you-avoid-it-in-trading--190319 All the best, Anda

Hi @Pinkie Your RSP feed was not activated for AIM stocks. We have made the change now. Can you please check if it is working now? All the best, Anda

Hi @kabza9nine Thanks for the query, There are no charges for cancelled working orders. All the best, Anda

Hi @Jif Please try raise a technical report through the help center on Prorealtime. All the best, Anda

Hi @Valdas We are sorry to hear that, major indices have tumbled on the back of Russia attacks in Ukraine. Accounts that breach the 50% rule would have had positions automatically closed. Please see the following link to our margin policy: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/margin/what-is-margin-call All the best, Anda

Hi @JamesCurtis Thanks for the feedback. Can you try again, dealing desk have confirmed set-up should be suitable for ISA now. Thanks, Anda

Hi @banshee82 Thanks for the query. The instrument requires a mifid score. Please call our helpdesk and ask to be taken through the appropriateness questionnaire to assess your suitability to the instrument. 0800 409 6789/ +44 (0) 20 7896 0079 All the best, Anda

Hi @JacquesNel Thanks for the query. Please note that a long position is closed using the bid price. The above chart is showing the mid i.e. the price without spread. You can change the price of the chart by right clicking on the chart. The lowest bid on the day was 9845.6. Please see attached screenshot. All the best, Anda

Hi @tb0033 You are charged in one of two ways. If your account is on instant currency conversion: Commission on US stocks, Free FX conversion fee, 0.7% spread on exchange rate at time of execution If your account is on manual conversion (Multi-currency account): Commission on US stocks, 2 cents per share with a minimum $10 charge This information is available from the following link: https://www.ig.com/au/share-trading/charges All the best, Anda