AndaIG

Hi @IGnovice Stop losses are over the counter orders only available in our leveraged accounts, i.e. CFD or Spread betting accounts. On non-leveraged accounts i.e. Share Dealing/ISA you will only have the option to place a stop order to sell with a good till cancelled expiry. Should have a similar effect to a stop loss but will have to be renewed every 90 days. Having said that, please note the good till cancelled expiry is not available on all US shares. All the best, Anda

Hi @BlakePicton Thanks for the query. When you place an order a portion of your funds are reserved for the trade. This will be exposed to exchange rate fluctuations when trading non domestic shares. All the best, Anda

Hi @Tosti These are usually available from 08:30 am London time. All the best, Anda

Hi @RandyMarsh Thanks for the query. Spread betting is leveraged, we do not offer this account type without leverage. Futures have an expiry date, at which point you can either rollover the contract or close the position. Client funds are segregated so there is no counter-party risk. You can read more about this here: https://www.ig.com/ie/client-funds You would need to close the position before you can realise profits. I suppose you would need to be cognisant of the spread costs. All the best, Anda

Hi @Shanez Thanks for the query. Our trailing stops require two parameters, stop distance and trailing step. Stop distance: How far the stop is set from the current market price. (Represented by R in your example) Trailing Step: The number of points the market must move in your favour before your stop moves to the next level. Your stop will trail the market to maintain your stop distance each time the market has moved in your favour by the amount of points specified in your step. Please see the following link for more details: https://www.ig.com/uk/glossary-trading-terms/trailing-stops-definition All the best, Anda

Hi @J-JKirwin We have checked this with the Transfers team. Unfortunately Issuer-Sponsored transfers are only available to our Australian based account holders. As you are a UK based client it is not possible. Apologies for the confusion. All the best, Anda

Hi @eastside Thanks for the query. We have sent you a summary of your ledger reflecting both credits by email. All the best, Anda

Hi @ScorpionTrader @Amrhossam Our IT team is still looking at this issue. I'm afraid we have no feedback just yet. However there is a real possibility that the issue could be at Vodafone's end. I will share some articles that we have come across: https://piunikaweb.com/2022/02/09/twitter-videos-images-not-loading-for-vodafone-uk-subscribers/ https://www.reuters.com/technology/vodafone-portugal-hit-by-hackers-says-no-client-data-breach-2022-02-08/ We will keep in touch when we have feedback from IT. All the best, Anda

Hi @Alcarow Thanks for the query. Yes please see the following for details of our margin policy: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/margin/what-is-margin-call All the best, Anda

Hi @SWM87 Thanks for the query. You can call 1800 601 734 / +61 (3) 9860 1734 or use our live chat service or email helpdesk.au@ig.com All the best, Anda

Hi @Amrhossam @CPD4 @Rh23 @ScorpionTrader Thanks for the feedback. Our IT team is investigating this under the following reference number: INC0613334. It is confirmed to only be affecting vodafone users. We will provide feedback once received. All the best, Anda

Hi @MrNSig Thanks for the query. Break even when buying a put = Strike Price - Option price Therefore using the the 11520 strike as an example break even = 11520 - 30.4 = 11489.6 Therefore the market would need to settle at 11489.6 or below to make profit. Settlement was at 11507: Therefore P&L can be calculated as follows: (11489.6 - 11507) * 0.5 (bet size) = -8.7 Commission : 0.1GBP per contract or 0.1GBP per 1GBP per point position Therefore commission payable = 0.5*0.1GBP = 0.05 GBP True PnL= -8.75GBP A more simple formula is as follows: Profit/Loss = Bet Size x (Option closing price - Option opening price)

Hi @wjw22 Thanks for the query. Please see the following link: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/market-details/what-happens-if-the-stock-i-am-trading-delists You can call our helpdesk and request for the position to be closed at a price of zero. All the best, Anda

Hi @J-JKirwin Thanks for the query. You can find details of how to transfer investments here: https://www.ig.com/au/help-and-support/investments/transferring-investments All the best, Anda

Hi @JAZZ1008 Thanks for the query. Unfortunately we do not have cover on the IG community page during the weekend. So it is best to use the live chat service or to call during this time. Positions that are still open at 10:40 PM (UK time) on a Sunday will roll into weekday positions when they resume trading at 11PM. Please note that this will net off against existing positions unless a stop or limit is attached. Please see the following link for more information: https://www.ig.com/uk/weekend-trading All the best, Anda

Hi @Peter_West Thanks for the follow up. Yes you can change your book cost. Please see the following link for instructions: https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-edit-my-book-cost All the best, Anda

Hi @MRC3 Thanks for the query. Since the corporate event relating to the name change the stock has become unborrowable. Meaning our broker has no inventory available to lend us against which we could offer you a short position. All the best, Anda

Hi @zerocafeine For US Tech 100 we have the cash contracts and the dated contracts. The dated are the futures contracts. Both the cash and future is tradable within a CFD account. Please see the following links for more information on futures and CFD accounts: https://www.ig.com/uk/futures-trading/what-are-futures-how-do-you-trade-them https://www.ig.com/uk/cfd-trading/what-is-cfd-trading-how-does-it-work All the best, Anda

Hi @zerocafeine At IG Nasdaq index trades under the name US Tech 100. All the best, Anda

Hi @MWFrend Thanks for the query. You can change your currency conversion settings from instant to manual. This will allow you to hold multiple currencies on your account. Please see the screenshot below to effect the change. Please note that this change disqualifies you from commission fee trading: All the best, Anda

Hi @IThinkImInvesting Thanks for the query. Unfortunately you cant disable the side bar on the My IG page. However you can change your default view so that it redirects to the platform after login. Please see screenshot below to change your default view: All the best, Anda

Hi @iangoodwin2 Thanks for your query. Please note that Shell has had a mandatory corporate action which has resulted in the merger of their A and B lines listed on the LSE. Thus your shares were sold then rebooked to reflect the correct ISIN as per the terms of the event. Should you have further queries you can reach out to helpdesk.uk@ig.com All the best, Anda

Hi @PythonTrade86 Thanks for the feedback, I will forward it to the relevant department. All the best, Anda

Hi @jwhite Napster Group PLC had a 0.0013:1 stock consolidation today. It appears the price fell to 0.0498 on the back of that which would have triggered your stop. To learn more about consolidations please see the following link: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/market-details/what-happens-to-my-shares-position-if-the-company-performs-a-sto All the best, Anda

Hi @Tom1303 Thanks for the query. OCTP LN is a SETSqx stock so best to trade this at quote on the deal ticket. Your order expired without your order level being triggered. All the best, Anda