[UPRO]

Hi @Leximo123

Thanks for the query. 

UPRO has been switched back online. It is a holiday in the US today but it will be available on market open on Tuesday. 

All the best, 

Anda

[DWAC]

Hi @Karlwilson

Thanks for the query. You need a Mifid score in order to trade DWAC. Please call the helpdesk and ask to be taken through the appropriateness questionnaire to record your Mifid score. You can call 0800 4096789 or +44 (0)20 7896 0079

All the best, 

Anda

[ARKK ETF in ISA]

Hi @Jgreen55

Unfortunately this fund is not available on our ISA platform, you can request to have it added on the following forum: 

All the best, 

Anda

 

 

[Platform setup]

Hi @nwo696969

Have you tried adding the chart to your workspace, this will allow the chart to open separately within the platform as opposed to a separate window on your browser, please see attachment:

All the best, 

Anda

[QQQ]

Hi @wayne-o

Thanks for the query. 

Proshares Ultrapro QQQ had a 2 for 1 stock split. This would in effect double the amount of shares that you own at half the stock price. This is an external corporate action. 

All the best, 

Anda

[502 Error when trying to download Trade History]

Hi @JulioB

Thanks for the feedback. 

This is an issue that our IT team is aware of and are looking at resolving soon. Its been investigated under the following reference number INC0607133. 

All the best, 

Anda

[News and platform in other language]

Hi @PierreAbu

Unfortunately it is not possible to change the language on the platform as this is controlled by the URL/office that you are signed up with. However this is useful feedback that we will submit to our developers. 

All the best, 

Anda

[Cannot create and update API Keys - Cannot update preferences due to a Technical Problem Error]

Hi @philb10

For API support you can have a look at the FAQ section available from the following link: https://labs.ig.com/faq. Should you not get a solution to your problem you can email our IT team at webapisupport@ig.com. 

All the best, 

Anda

[Unable to save Trading History to csv file]

Hi @Tcs106

Thanks for the feedback. Our IT team is aware of the problem and is working on fixing the issue. The case reference number is INC0607133. Apologies for any inconvenience caused. 

All the best, 

Anda

[Entire account trading history]

Hi @mantoshi

You can send this request in an email to helpdesk.uk@ig.com, the helpdesk should be able to assist. 

All the best, 

Anda

[Can't sell shares (Short sell now allowed) error]

Hi @Phangtastic

Thanks for the query. 

This usually happens if you have an existing working order to sell the shares. Please check your working orders. If necessary you can delete the existing working order and then replace the trade.  

All the best, 

Anda

[Tax wrapped instruments - how do I get to know in advance ?]

Hi @Pedr0

Thanks for the query. 

On the platform you can filter by tax wrapper. Please see the attached. 

All the best, 

Anda 

[How to deal with charts with extreme unreasonable lows?]

Hi @Shalaby

Thanks for the query. 

This is an issue that occurs on the backend from time to time. Our IT team is aware of the issue. As a work around please switch the chart to any of bid/mid or ask price. You can do this by right clicking on the chart then changing price. We will inform the IT team to remove the price spike. 

All the best, 

Anda

[Not able to generate key for demo API account.]

Hi @Parthiv

For API support please see the FAQ available from the following link: https://labs.ig.com/faq or you can also email webapisupport@ig.com

All the best, 

Anda

[Why is "Closing Trades Only" restriction on Moonpig]

Hi @petersmyth

Moonpig is only available on a non-leveraged (share dealing) account at the moment due to high broker margin. We have a regulatory requirement on how much capital we can hold at each of our brokers. Shares which are identified to be close to breaching our risk parameters are automatically flagged to non-leverage only until our margin requirement returns to acceptable levels. 

All the best, 

Anda

[Locking in profits]

15 hours ago, TraderGT1 said:

Thank you Mongil,

I've opened a position to confirm that a trailing stop can be added to an open position and it appears it cannot.

The help/ support page for adding.. to an open position doesn't state how to achieve it actually.

In the deal tab I would be creating a new deal, not editing the active deal. This is indicated by the "Place Deal" button seen in the image. 

You should be able to add a trailing stop to an open position from the positions page. You would still have to abide by the minimum stop distance prescribed by the platform. However the idea is that as the market moves in your favour the stop will trail the market to a point where it begins to lock in profits. I believe this to be the only method to achieve your objective. Please see below screenshot. 

All the best, 

Anda

[Locking in profits]

Hi @TraderGT1

Once the position is opened you can adjust your stops and limits from the positions window:

All the best, 

Anda

[Locking in profits]

Hi @TraderGT1

In addition to the above you can make use of a trailing stop. Please see the following link to learn more about trailing stops: https://www.ig.com/ae/glossary-trading-terms/trailing-stops-definition

You can add a trailing stop from the deal ticket as illustrated below: 

All the best, 

Anda

[How to register your holding with Link with no HIN]

Hi @DaveGa

Thanks for the query. 

You can enquire about this at  austransfers@ig.com, this is the team best suited to assist. 

All the best, 

Anda

[Is the "Add Funds" section of the website down?]

Hi @hkominos @mordav

This issue has been resolved now. 

Thanks, 

Anda

[Is the "Add Funds" section of the website down?]

Hi @hkominos @mordav

Thanks for the feedback. 

We have just been informed that the payments system is down globally. It is being investigated as a matter of urgency and we will look to have it fixed ASAP. Please note that bank transfers are still an alternative method of funding at the moment. 

Thanks, 

Anda

[Is the "Add Funds" section of the website down?]

Hi @mordav

Thanks for the query. 

The add funds section is operational. Please try the following troubleshooting steps:

-          Log in and out

-          Clear browser cache and cookies

-          Try different browser (preferred Google Chrome)

-          Try another device (make sure service and internet connection are good)

If you on the app try delete then reinstall. Should the above steps fail please contact our IT team through helpdesk.uk@ig.com

All the best, 

Anda

 

[Bacanora Lithium corporate action]

Hi @5tintin

Your instruction was captured on the 22nd December 2021. Our Corporate actions team is awaiting receiving deadline details from our broker before sending confirmations. 

All the best, 

Anda

[Bacanora Lithium corporate action]

Hi @5tintin

Thanks for the feedback. 

You can send your instruction as well as query this at CorpActions@iggroup.com

All the best, 

Anda 

[Does IG offer Hedging?]

Hi @JoeR

Please note that the platform is by default set to net off against existing positions. In order to hedge you need to ensure that you click the force open button on the deal ticket. Please see the attached screenshot:

All the best, 

Anda