[Camarilla Pivots]

Hi @Docscot

Thank you for the suggestion. 

We will pass this on to our developers as client feedback. 

All the best, 

Anda

[New to this, not sure what things mean!]

Hi @RoyCB

Quantity of shares: The number of shares that you would like to buy. You can change this field to be value of money that you would like to spend on the shares. 

Order type-Limit: This will trigger a purchase order when the share price of the stock reaches your specified buy price or a more favourable price

Order level: This where you specify what price you would like to buy the share at. 

Hopefully that clarifies it for you. 

All the best, 

Anda

[What time do options positions automatically close on the expiry date?]

Hi @OptionsExplorer

Thanks for the query. 

Assuming you are referring to the FTSE 100 Monthlies,  the expiry is the 3rd Friday of each month. The auto-close will occur after the auction period (10:10-10:15 am UK time) once we have received the official settlement from the exchange. We display expiry dates on the platform. Please see the below screenshot:

All the best, 

Anda

[Help understanding where the underling asset is held?]

Hi @K_C @luke579

Thanks for the query. 

We operate a direct custody model where shares are held on your behalf by our broker Citibank. Please see the following link for details: https://www.ig.com/au/glossary-trading-terms/custodian-definition

All the best, 

Anda

[Different Types of Transaction]

Hi @kem

Thanks for the query. 

You can trade the mentioned investments on a share dealing or ISA account. Please see the following link for the charges: https://www.ig.com/uk/investments/share-dealing/costs-fees

All the best, 

Anda

[GRAB.W or AGC?]

Hi @richiedharma

Thanks for the query, 

We believe you are looking for GRAB.O. Please see below screenshot:

All the best, 

Anda

  

[Activation of IG account]

Hi @Arjununni

Thanks for the query. 

Please write to sales.en@ig.com or call +61 3 9860 1799. The sales team should be able to assist you. 

All the best, 

Anda

[My orders disappeared?]

Hi @veryrichbadger

Thanks for the query. 

Your orders expired without your specified price being triggered. When using a limit order you are specifying to purchase at the specified price or a more favourable price. Therefore your order will be fully filled if the share trades at your specified price or lower in sufficient volume. To increase your chances of a fill you would need to specify a price closer to the offer price. 

All the best, 

Anda 

[Didi shares surge despite plan to delist from the U.S.]

Hi @marksiqi

Thanks for the response. 

After a delisting you still remain a shareholder of the company, however you can no longer sell shares on exchange. You would need to sell them over the counter (OTC). 

We operate under the custodial model. The shares are held on your behalf by our broker Citibank. Our broker is ultimately responsible for admin related to voluntary and involuntary corporate actions.

In your example above you would either need to transfer the shares to another broker that can sell them OTC or they would remain on your account up until there is either a settlement or they are deemed worthless by our broker. In this case we would replicate and match what our broker has done. 

I hope that helps, 

Anda

[What's the maximum range I can use for a limit buy order?]

Hi @LukeH

Thanks for the query. 

Unfortunately there is no order type that will support this. Our broker does not allow on exchange orders that are more than 20% away from the current bid/offer. 

All the best, 

Anda

[FASTER WAYS OF PAYING]

Hi @Joseph0095

Thanks for the feedback, 

We will submit it to the relevant departments for consideration. 

All the best, 

Anda

[Buying roundhill ball meta etf]

Hi @Davinder

That would depend on where you are from. We only offer share dealing in the UK and Australia at the moment. 

Thanks

Anda

[Buying roundhill ball meta etf]

Hi @Davinder

Thanks for the query. 

We only offer this ETF on non-leveraged accounts i.e. Share dealing. You would not be able to purchase under a CFD or spread bet account.

All the best, 

Anda

[Stop Limit orders with spread bets]

Hi @DS32

Thanks for the query. 

Unfortunately we do not offer a combined stop limit order. In spread betting your order is either a limit or a stop depending on the price that you specify. Any price below the offer will be a limit order and will execute at the specified price or a more favourable price. A price above the offer will be a stop order and will execute when the market price moves beyond a particular level. (if going long)

All the best, 

Anda

[How to transfer funds between IG accounts]

Hi @djpeck1

Thanks for the query, 

The option to transfer funds between accounts online is only available to accounts that share the same username. If the accounts have different usernames you would need to write to helpdesk.uk@ig.com to request a manual transfer from our payments team. 

All the best, 

Anda

[transfer out of etrade]

Hi @Cmcmillan

Thanks for the query. 

To transfer the shares into an IG ISA they would need to be held with another broker in ISA. Otherwise we would need to transfer the shares into a share dealing account. Etrade require the transfer process to be initiated on their end. 

All the best, 

Anda 

[Didi shares surge despite plan to delist from the U.S.]

Hi @marksiqi

Thanks for the query. 

The shares will remain on your account until there is either a settlement or they are deemed worthless in the underlying market. Any delisted stock cannot be removed until this is replicated from our broker and we match their bookings accordingly across all clients. 

All the best, 

Anda

[Consideration of Order]

Hi @Bennva

Thanks for the value. 

Trade value must at least be $90 to be accepted. 

All the best, 

Anda

[FTSE DFB]

Hi @jestrek17

Thanks for the query. 

The DFB is the cash price, please see attachment. 

All the best, 

Anda

 

[MT4 common error]

Hi @ademkytz

Thanks for the feedback, 

Please see the above correspondence. Our IT team is aware of the issue. 

All the best, 

Anda

[Long CFD Razer - company general offer]

Hi @Darrenoh

Thanks for the query. 

Depending on the terms of the offer you would usually receive the settlement amount and the shares would be closed as soon as settlement is received. Please see the following link for more information on delisted stocks:

https://www.ig.com/sg/help-and-support/cfds/market-details/what-happens-if-the-stock-i-am-trading-delists 

All the best, 

Anda 

[Bank blocked card, what about withdrawals ?]

Hi @Joo

Thanks for the query. 

Yes, you can withdraw the funds by bank transfer. In order to do this you would need to verify your initial deposit from the card. Please see the following link for more information on the verification process: 

https://www.ig.com/uk/help-and-support/deposits-and-withdrawals/withdrawals/what-verification-might-be-required-for-my-withdrawal

All the best, 

Anda

 

[MT4 common error]

Hi @Bran @Tywini

Thanks for the feedback regarding this error. 

Our IT team are aware of the issue and are investigating it under the following reference number INC0600425. We hope to have it resolved soon. 

All the best, 

Anda

[How do I start]

Hi @47Tsial

Thanks for the query. 

Once logged in, you need to open the platform as illustrated below:

 

Then you will be able to find stocks and ETFs from the panel on the left hand side of the platform. Please see the following link for guidance on how to use the platform:

https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-use-the-share-dealing-platform

 All the best, 

Anda

[PROREALTIME 11]

Hi @shaggy99

Thanks for the query. 

You should be able to save templates on PRT. Click on file from the main toolbar then save template. 

All the best, 

Anda