[Polymetal]

@funkyfred

This is an IG business decision as a safeguard to not contravene sanctions imposed on Russia. 

All the best, 

Anda

 

[Bank charge]

Hi @Crokit

Thanks for reaching out, 

This happens if you have added the card currency as something other than the base currency of your trading account. You should be able to remove the card then add it again using the correct card currency if this was done in error before. 

All the best, 

Anda

[mr fitzpatrick]

Hi @fitzs106

Yes we do, it is 0800 409 6789 / +44 (0)20 7896 0079

All the best, 

Anda

[Polymetal]

Hi @trader216

Thanks for reaching out, 

No update at the moment unfortunately. For the meantime we are not offering opening positions on any shares with Russian exposure. 

All the best, 

Anda

[SHELL chart MACD bug]

Hi @NickW-uk

Can you please forward this to our IT team on helpdesk.uk@ig.com

All the best, 

Anda

[Kendrick resources removal of delist on I g]

Hi @Roger123

Thanks for reaching out, please see the following link for how we treat delisted shares:

https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/market-details/what-happens-if-the-stock-i-am-trading-delists

All the best, 

Anda

[Dax Germany 40 spread has been increased to 1.8]

Hi @datageek

Yes the spread on DAX has been temporarily increased to 1.8 points on the back of wider underlying spreads caused by the Ukraine/Russia conflict. This will be in place until a point when the underlying spreads return to sensible levels. Due to the fluidity of the situation we can unfortunately not confirm when that would be.

All the best, 

Anda

[Is there a TradingView chart that matches IG's "Oil-US Crude" chart?]

Hi @CharlieB

Just to add some context on the pricing. The IG undated contract, which is the screenshot you have above is an IG derived cash price for the underlying commodity. This is a synthetic price created by IG. We do this because a cash price does not exist in the underlying market. We price our undated contracts using two of the most liquid futures contracts(NYMEX Crude Oil futures). In between the expiry of the two futures contracts our price will move from the one with the nearest expiry towards the price of the one with the further expiry. The price will move up or down depending on whether the futures contracts are in contango (second contract with higher price than the first contract) or backwardation (second contract with a lower price than the first contract). As this is an IG derived price it maybe different from what you will see elsewhere because competitors could have a different method for calculating their cash price. 

The IG futures contracts on the other-hand, currently May and June contracts are priced directly from the exchange, with IG spread wrapped around the exchange price. The futures charts are more comparable to competitors accounting for differences in spread. 

I hope this helps. 

All the best, 

 Anda

[Indicies not available on new MT4 demo account]

Hi @Grego999

Can you please confirm if you on the IG demo server, as illustrated below:

All the best, 

Anda

[SIX Swiss Exchange]

Hi @Philmophlegm

Thanks for the query. 

We only offer Swiss stocks on leveraged accounts, i.e. Spread betting or CFD. Our non-leverage accounts only cover the following markets at this point. We are not able to offer all exchanges and our desk would consider a range of factors in determining which to make available. 

All the best, 

Anda 

[Indicies not available on new MT4 demo account]

Hi @Grego999

Thanks for reaching out, 

When creating the demo did you choose forex-aud as the account type?

It sounds like you may have created a US based demo where we only offer FX. 

All the best, 

Anda

[Notification pop up and bleep not working in Live account]

Hi @AJTT101, Thanks for the feedback. Our IT team is aware of the issue and is working on fixing it. The ticket raised for reference purposes is INC0621411. All the best, Anda

[How to determine on IG which ETF can be held in an ISA]

Hi @DaveA8

Thanks for the query. The green dot only indicates that the market is open. You can filter ETFs by the ISA tax wrapper. Please see the illustration below:

All the best, 

Anda

[David]

Hi @tarzen230

Thanks, we will get the demo reset. Please remember to use the quote sign to ensure we are notified of your responses. 

All the best, 

Anda

[Stocks step back, oil bounces as peace talks stall]

SINGAPORE, March 18 (Reuters) - Stockmarkets took a breather on Friday after several days of sizeable gains, as geo-political tensions arising from the Ukraine conflict kept investors on guard going into the weekend.

After a fourth straight day of talks between Russian and Ukrainian negotiators without tangible progress, earlier hopes for a peace deal have begun to wane and oil prices have begun climbing again. 

Adding to the mix, U.S. President Joe Biden is expected to deliver a warning that Beijing will pay a price if it supports Russia's war effort when he speaks to China's President Xi Jinping in a call scheduled for 1300 GMT.

Read more from: https://www.reuters.com/business/global-markets-wrapup-1pix-2022-03-18/

[Deposits in USD instead of GBP]

Hi @RDG

Thanks for the query. 

Yes sure that can be done. You simply need to email helpdesk.za@ig.com and request for your base currency to be changed to USD. Please note this can only be for your international account. 

All the best, 

Anda 

[Margin reqt for US Equities Pro Account]

Hi @phiro

Thanks for the query. 

The minimum margin requirement for Shares on Pro accounts is 9% as opposed to 20% on retail accounts. You may find the below link useful: 

https://www.ig.com/uk/pro-margins

All the best, 

Anda

[Australia 200 Future]

Hi @MITH

The March future expires on the 17/03/2022, at which point we will be moving to the June contract. 

All the best, 

Anda

[re connecting my CFD account]

Hi @amilio

Thanks for the feedback. 

To reopen your CFD account you only need to raise the request by emailing helpdesk.uk@ig.com. Ensure to do this from your registered email address. 

All the best, 

Anda

[FAANG Index]

Hi @veerbajaj

Thanks for the feedback.

Looks like we might have had a pricing issue on Friday. 

This has since been resolved. 

All the best, 

Anda

[USOIL (SB)]

Hi @Marteen

The instrument is based on US Crude Oil. It is an undated contract, therefore the price is IG derived and aims to replicate the cash price of the underlying. You can learn more about these spot contracts from the following link:

https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/why-is-overnight-funding-charged-and-how-is-it-calculated-

https://www.ig.com/uk/commodities#undatedcommods

All the best, 

Anda

[Minimum size of USD/TRY (spread bet)]

Hi @hedgeben

Thanks for the feedback, 

Our dealing team have agreed to reduce the minimum to 0.2 per point for now. 

All the best, 

Anda

[Minor bugs: Chart settings reset & Error 400 on Community page]

Hi @ThirdTimesACharm

Thanks for the feedback. 

Have you tried saving the chart layout as illustrated in the below screenshot?

We are aware of the Error 400 message. It usually occurs if you try to open the IG community page from the front end of the website as opposed to through My IG. 

All the best, 

Anda 

 

[PSAR crossing generate an SMS]

Hi @Jomal2014

Thanks for the query. Unfortunately we do not offer alerts on the PSAR indicator. At this point we only offer alerts on the below indicators:

All the best, 

Anda

[Charts not re-loading…]

Hi @SilverWinterSky

Thanks for the feedback. 

We have brought this to the attention of our developers. We will provide feedback once it is received. 

All the best, 

Anda