AndaIG

January 27, 2022

Napster Group PLC had a 0.0013:1 stock consolidation today. It appears the price fell to 0.0498 on the back of that which would have triggered your stop. To learn more about consolidations please see the following link: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/market-details/what-happens-to-my-shares-position-if-the-company-performs-a-sto

All the best,

Anda

January 27, 2022

Hi @Tom1303

Thanks for the query.

OCTP LN is a SETSqx stock so best to trade this at quote on the deal ticket. Your order expired without your order level being triggered.

All the best,

Anda

January 27, 2022

Hi @PythonTrade86 @Camp-Freddie

Thanks for the feedback.

We have added a few US equity options on the platform: Please see the screenshot attached:

All the best,

Anda

January 27, 2022

Hi @BNQ

Thanks for the query.

EQQQ trades in London so the market was closed at the time.

QLD or QQQ require a mifid score. You need to call the helpdesk and be taken through the appropriate questionnaire before you would be able to trade these.

All the best,

Anda

January 26, 2022

Hi @OChe

Thanks for the question.

The actions that we take depend on the country that you move to. ISA regulations stipulate that you can keep the ISA. However as we are not able to offer execution in some jurisdictions we are forced to take actions that supersede the regulations.

If a UK client moves to the EU our set up is such that we are not permitted to offer execution services. Therefore the following actions would apply:

Share dealing: You would need to instruct a transfer out within 30 days or positions would be closed and we would look to remit the funds.

ISA: You can elect to transfer out (other brokers may be permitted to provide execution in the EU), otherwise positions will be closed. While positions are closed you can keep the funds with us but you would be blocked from further funding or trading. This would allow you to avoid losing the tax wrapper benefit.

For moves to counties other than the EU the following would apply:

Share Dealing:

UK to Australia: It is easier to open a share dealing account with the Australian office, the UK one would be closed after the shares are moved across.

UK to Gibraltar or Channel Islands: We only need to confirm tax residency but you can maintain the account

UK to any other country: As you would be moving to a tax residency where we cant offer Share Dealing you would need to transfer out.

ISA:

For most countries besides the EU you can keep the ISA and continue to trade with the existing funds. However you will be prohibited from further subscriptions i.e. adding funds.

The exception to this is a move to the US. Due to restrictions and what we can offer you would either need to transfer out or positions would be closed.

Hopefully this provides some clarity.

All the best,

Anda

January 26, 2022

Hi @Niharik

For most residents spread betting is tax free in the UK. Please see the following link to understand more about tax implications:

https://www.ig.com/uk/spread-betting/spread-betting-vs-cfds/tax

All the best,

Anda

January 24, 2022

Hi @Yashma

We currently have an issue related to alerts that the IT team is investigating. Hopefully it will be fixed soon.

All the best,

Anda

January 24, 2022

Hi @Nostradamex

Thanks for the query.

Change will be calculated from the closing mid price today minus closing mid price on previous day. Using Codan as an example:

Closing Mid price Friday: 8.385

Closing Mid price Today: 8.380

Difference between the two -0.005

To calculate the percentage change: -0.005/8.385= -0.06%

In addition your two screenshots are on different timeframes. i.e. monthly and daily. Thus they are showing opening last traded price for the month and opening last traded price for the day.

All the best,

Anda

January 24, 2022

Hi @tonyramirez

Thanks for the query.

Unfortunately you can only have one demo account per username.

All the best,

Anda

January 21, 2022

Hi @Glide

Thanks for the query.

Go to my IG>Settings>Prorealtime.

All the best,

Anda

January 21, 2022

Hi @RamzanAli

Thanks for the query.

Please note that we have had to increase margin requirements and discontinue limited risk accounts in Dubai. This is due to the Dubai Financial Services Authority's (DFSA) new requirements.

1. 1 mini contract of GBP/USD will require around $450 in margin. You can add a normal or guaranteed stop manually from the deal ticket.

2. Yes you are at liberty to set your desired stop distance.

3. Unfortunately we have discontinued limited risk accounts.

All the best,

Anda

January 21, 2022

Hi @alex9686

Thanks for the query.

Unfortunately we do not offer the Xetra stock exchange for share dealing. So you would not be able to purchase Airbus Group NV (DE) through us.

All the best,

Anda

January 21, 2022

Hi @acetrader187

Thanks for the feedback.

We have alerted your account manager who will contact you in due course.

All the best,

Anda

January 20, 2022

Hi @PierreAbu

Thanks for reaching out.

You need to send this request to our IT team. You can contact them at helpdesk.uk@ig.com

All the best,

Anda

January 20, 2022

Hi @deng

Yes, you are not able to purchase. Only clients with existing positions can close them. i.e. no further exposure is accepted.

All the best,

Anda

January 20, 2022

Hi @Howard2

Thanks for the query.

We are able to offer most indices 24/5 due to out of hours pricing. Please see the following link to learn more:

https://www.ig.com/uk/out-of-hours-trading

All the best,

Anda

January 19, 2022

Hi @Tcs106

The IT team estimate that it will be resolved by the middle of next week.

All the best,

Anda

January 19, 2022

Hi @KY2022

You can query this using our live chat feature available from the following link: https://www.ig.com/uk/enghouse-chat?w=liveChatPopup, alternatively you can email helpdesk.uk@ig.com or call 0800 409 6789

All the best,

Anda

January 19, 2022

Hi @BILLYBUB

If you have an active live account subscription you can link your demo account. You simply need to contact helpdesk.uk@ig.com to initiate this. In your email mention the demo account ID that you would like added.

All the best,

Anda

January 19, 2022

Hi @Wrf

We currently do not offer Buzzfeed on the platform. We have made a request on your behalf to have it added. We will let you know once we have feedback from the dealing desk.

Going forward you can make similar requests from the following link:

All the best,

Anda

January 18, 2022

Hi @lizzy12390

Thanks for the query.

You need to change your expiry to day-all sessions. Please see the below screenshot.

All the best,

Anda

January 18, 2022

Hi @Starpunch

Thanks for the query.

Apologies that you were not able to get through to the helpdesk.

In spread betting all stocks are displayed such that the point movement is to the left of the decimal point. This is the equivalent of 1p for UK stocks. Therefore in your example the bet size would need to GBP1000 per point to make GBP1000 in a 1p price movement.

All the best,

Anda

January 18, 2022

Hi @JFB3

Thanks for reaching out,

Please note that you are not able to sell what you do not own in Share Dealing/ ISA account. Therefore no short positions to open are available in that format. In the leverage environment that message would come up if there was no borrow available. i.e. we are not able to borrow the share from our broker, therefore we are not able to offer a short position.

All the best,

Anda

January 17, 2022

Hi @CDJones

Thanks for the query.

Unfortunately we do not offer that share, it trades on the Oslo stock exchange which we do not offer on share dealing. Please see the below screenshot for markets offered:

Available from the following link:

https://www.ig.com/uk/investments/share-dealing/costs-fees

All the best,

Anda

January 17, 2022

Hi @Cyberpunk198

Thanks for the query.

Looks like you are on the share dealing platform. The order tab is only on CFD or Spread betting accounts. In Share dealing the deal tab will allow you to place an order on exchange or to trade at quote(UK shares).

All the best,

Anda

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