[Guaranteed stop]

20 minutes ago, DeanM said:

Hi Anda,

I have just a standard account. 

Hi Dean, 

You are on a limited risk account, this means that all trades that you place need to have a guaranteed stop. If you were on a standard account you would have the option to use a normal stop, which has smaller minimum stop distances. You can contact our helpdesk to enquire about upgrading your account to a standard account. They will take you through a questionnaire to assess your suitability. 

All the best, 

Anda

[Futures Expiry & Rollover]

17 minutes ago, metronomist said:

Do you lose on your trade even if it set to rollover?

Yes, your loss or profit would be realised.

[Futures Expiry & Rollover]

Hi @metronomist

Yes that is correct. The benefit is that you do not pay overnight funding on futures contracts. This is beneficial if you intend to hold a position over the long term. Remember a charge is different from a loss/profit incurred on a position

All the best, 

Anda 

[Futures Expiry & Rollover]

Hi @metronomist

Thanks for the query. 

The initial position is closed at a loss, then a new position will be opened. Please see the rollover section on the platform for details on how this occurs. Please see the following screenshot:

All the best, 

Anda

[Share Dealing Account closure and Dividends due to be received]

Hi @PapaRagi 

Thanks for the query. 

We pay dividends to your trading account. Administratively it would be easier to wait until after the payment date, then withdraw your dividend, then instruct us to close the account. 

All the best, 

Anda

[How to get commodities on MT4]

Hi @olliebrabec @Woldul

Thanks for the query. 

Please see the following link for the products we offer on MT4: https://www.ig.com/uk/trading-platforms/metatrader-4

You should be able to access these products below the FX pairs in the market watch window. 

If you are unable to access the other products besides FX then you may be on a US based account where we are only able to offer FX. In this case if you are based in the UK then you would need to create a new demo from the UK based site. 

All the best, 

Anda

[new]

Hi @tryingyouth

Thank you for your interest in trading. 

A great starting point is our IG academy page. You can also download the IG academy app on your mobile phone. Please see the following link: https://www.ig.com/uk/learn-to-trade/ig-academy

All the best, 

Anda

[Market depth data]

Hi @Rias

Thanks for the feedback. 

You can try using our L2 dealer platform. Please see details from the following link: https://www.ig.com/au/trading-platforms/l2-dealer

All the best, 

Anda

 

[Stop Losses]

Hi @FOYBOY

Thanks for the feedback. 

Please note that you hold market maker stocks. These use the  SETSqx trading system.  There is no order book. Any limit order would only execute if a matched limit order was uncrossed and executed at auction uncrossing times. Good till canceled expiry is not available for these stocks on exchange. 

All the best, 

Anda

[Timing for the IG compensation regarding Dell spin-off]

Hi @JMMA

Thanks for the query. 

We have confirmed with the Corporate Actions team. Cash in respect of the VMWare fractional shares will be paid in 2-3 working days to all client accounts.

Thanks, 

Anda

[Trading in IG Index ISA Account - Order types]

Hi @MikeGale

Thanks for the response. 

Yes we do accept partial transfers. So yes you can transfer 10K of this years allowance and send a further 20K in next years allowance. Please see the following link for details on how this can be done: https://www.ig.com/uk/investments/share-dealing/transfer-investments

All the best, 

Anda

[Trade Disabled?]

Hi @Timuran

Please contact helpdesk.en@ig.com or 1800 889 625 to query restrictions on your account. 

All the best, 

Anda

[S&P 500 Options]

Hi @Sam252

Thanks for the response, 

With the weekly options settlement is based on the cash closing price at 21:00 GMT. 

Thanks

Anda

[S&P 500 Options]

Hi @Sam252

Thanks for the query. 

Assuming you are referring to monthly SPX options, these settle basis the special opening quotation (SOQ) on the 3rd Friday. This is at the cash open ie 1430 UK time.

We have no influence on this auction and usually receive the settlement level around 2.45/3pm UK time on expiry day. 

Please see the following link from the exchange with the product details:

https://www.cboe.com/tradable_products/sp_500/spx_options/specifications/

All the best, 

Anda

 

[Trading in IG Index ISA Account - Order types]

Hi @MikeGale

Thanks for the query. 

On the platform the different order types are represented as follows:

with the following expires:

[Crypto Spreads]

Hi @KJM34

Thanks for the feedback. 

We will pass this on to the relevant departments. 

All the best, 

Anda

[Stop Losses]

Hi @FOYBOY

Thanks for the query. 

We do not offer guaranteed stops on non-leveraged accounts i.e. not on a ISA or share dealing account. Stop losses are OTC products that are not available on exchange orders. 

However you can place a sell stop order and specify a price that you would like to sell at as your order level. Its best to use a good till cancelled expiry so that the order is effective for 90 days. 

All the best, 

Anda 

[Unable to trade ETFs]

Hi @WoodfieldBear

Thanks for the query. 

You need to have a Mifid score in order to trade that ETF. Please contact helpdesk on 0800 409 6789 / +44 (0)20 7896 0079 and ask to be taken through the appropriateness questionnaire. 

All the best, 

Anda

[What is happening with MRW sale proceeds?]

Hi @ValueHunter

Thanks for the query. 

We are still awaiting proceeds from our broker. Once we receive the funds we will allocate to client accounts. We expect to receive these funds within 2-3 working days. 

All the best, 

Anda

[mr]

Hi @jdevaux

Thanks for the query. 

Looks like the share price has tanked on open on the back of revenue contribution from the body armour segment being significantly reduced. Please see the following link: https://www.sharecast.com/news/news-and-announcements/avon-protection-warns-over-body-armour-revenue-contribution--8521866.html

All the best,

Anda

 

[Overnight FX funding costs]

Hi @cate

Thanks for the query, 

There has been no change in policy. Due to a bank holiday we applied 4 days worth of funding on Tuesday night, which would of covered Wednesdays charges. You held the position long enough to be charged only for Wednesday night, thus effectively you managed to  avoid the charge. I hope that helps. 

All the best, 

Anda

[Lack of GOOD Options Trading Platforms in the UK]

3 hours ago, SkyTrader said:

Dear IG,

I've researched what's on "offer" in the UK in terms of options Trading platforms and there really isn't much competition. IG/PRT are definitely ahead, (although Saxo Bank has a reasonable and complex platform but with no Option Charts and Interactive Brokers have needlessly over complicated theirs). Are there any plans to expand upon what's available for Option traders or to launch a new all in one Option Trading Platform (like Ameritrade's)?

I appreciate PRT also has Option Charts and Option Chains displaying IV, Delta and the Greeks but it'd be nice to have a one stop platform so I don't have to go to or use lots of other resources like online or in Excel:

POP probability calculators/"Moneyness" Probability Percentages,
Volatility Smiles,
Risk/Reward Tables, 
Strategy Builders and Optimisers,
IV Structure Charts for different Contract Lengths,
Probability Cones,
Put/Call Ratios,    
Open Interest,
Black Scholes Calculator,

Are there any plans by IG to expand on what they currently offer as fat as Options trading goes?

Cheers
Bard.
 

Hi Bard, 

Thanks for the feedback. 

We are always looking at ways to improve our offering. There is work in place to show some greeks on the platform. However there is still no estimated date of completion. Regardless we appreciate the feedback and we will share this post with the relevant desk for consideration. 

All the best, 

Anda

[Where Can I find the commission for each trade on MT4 platform ?]

12 hours ago, Guest Nasser said:

I tried to find how much commission deducted for each trade but it i not showing on commissions  tab . 

I may need your help to show me the way , knowing I am using a live account on MT4 IG

 

Thank you 

Hi Nasser, 

Thanks for the query. 

You would need to view this on the My IG page from the history or statements section. You login from a browser using your IG login details. 

All the best, 

Anda

 

[CANT BUY US ETF]

Hi @FungLee

Thanks for the query. 

You would get that message if you are trading an ETF that is not HMRC approved for ISA accounts. You can place the trade from your share dealing account. 

All the best,

Anda

[IBM Kyndryl (KD) Spin Off]

Hi @JSR

Thanks for the query. 

We are still awaiting delivery of the Kyndryl allocation from our broker. We are expecting delivery soon. Once we receive the shares we will book on client accounts. 

All the best,

Anda