AndaIG

Hi @Jgreen55 Unfortunately this fund is not available on our ISA platform, you can request to have it added on the following forum: All the best, Anda

Hi @nwo696969 Have you tried adding the chart to your workspace, this will allow the chart to open separately within the platform as opposed to a separate window on your browser, please see attachment: All the best, Anda

Hi @wayne-o Thanks for the query. Proshares Ultrapro QQQ had a 2 for 1 stock split. This would in effect double the amount of shares that you own at half the stock price. This is an external corporate action. All the best, Anda

Hi @JulioB Thanks for the feedback. This is an issue that our IT team is aware of and are looking at resolving soon. Its been investigated under the following reference number INC0607133. All the best, Anda

Hi @PierreAbu Unfortunately it is not possible to change the language on the platform as this is controlled by the URL/office that you are signed up with. However this is useful feedback that we will submit to our developers. All the best, Anda

Hi @philb10 For API support you can have a look at the FAQ section available from the following link: https://labs.ig.com/faq. Should you not get a solution to your problem you can email our IT team at webapisupport@ig.com. All the best, Anda

Hi @Tcs106 Thanks for the feedback. Our IT team is aware of the problem and is working on fixing the issue. The case reference number is INC0607133. Apologies for any inconvenience caused. All the best, Anda

Hi @mantoshi You can send this request in an email to helpdesk.uk@ig.com, the helpdesk should be able to assist. All the best, Anda

Hi @Phangtastic Thanks for the query. This usually happens if you have an existing working order to sell the shares. Please check your working orders. If necessary you can delete the existing working order and then replace the trade. All the best, Anda

Hi @Pedr0 Thanks for the query. On the platform you can filter by tax wrapper. Please see the attached. All the best, Anda

Hi @Shalaby Thanks for the query. This is an issue that occurs on the backend from time to time. Our IT team is aware of the issue. As a work around please switch the chart to any of bid/mid or ask price. You can do this by right clicking on the chart then changing price. We will inform the IT team to remove the price spike. All the best, Anda

Hi @Parthiv For API support please see the FAQ available from the following link: https://labs.ig.com/faq or you can also email webapisupport@ig.com All the best, Anda

Hi @petersmyth Moonpig is only available on a non-leveraged (share dealing) account at the moment due to high broker margin. We have a regulatory requirement on how much capital we can hold at each of our brokers. Shares which are identified to be close to breaching our risk parameters are automatically flagged to non-leverage only until our margin requirement returns to acceptable levels. All the best, Anda

You should be able to add a trailing stop to an open position from the positions page. You would still have to abide by the minimum stop distance prescribed by the platform. However the idea is that as the market moves in your favour the stop will trail the market to a point where it begins to lock in profits. I believe this to be the only method to achieve your objective. Please see below screenshot. All the best, Anda

Hi @TraderGT1 Once the position is opened you can adjust your stops and limits from the positions window: All the best, Anda

Hi @TraderGT1 In addition to the above you can make use of a trailing stop. Please see the following link to learn more about trailing stops: https://www.ig.com/ae/glossary-trading-terms/trailing-stops-definition You can add a trailing stop from the deal ticket as illustrated below: All the best, Anda

Hi @DaveGa Thanks for the query. You can enquire about this at austransfers@ig.com, this is the team best suited to assist. All the best, Anda

Hi @hkominos @mordav This issue has been resolved now. Thanks, Anda

Hi @hkominos @mordav Thanks for the feedback. We have just been informed that the payments system is down globally. It is being investigated as a matter of urgency and we will look to have it fixed ASAP. Please note that bank transfers are still an alternative method of funding at the moment. Thanks, Anda

Hi @mordav Thanks for the query. The add funds section is operational. Please try the following troubleshooting steps: - Log in and out - Clear browser cache and cookies - Try different browser (preferred Google Chrome) - Try another device (make sure service and internet connection are good) If you on the app try delete then reinstall. Should the above steps fail please contact our IT team through helpdesk.uk@ig.com All the best, Anda

Hi @5tintin Your instruction was captured on the 22nd December 2021. Our Corporate actions team is awaiting receiving deadline details from our broker before sending confirmations. All the best, Anda

Hi @5tintin Thanks for the feedback. You can send your instruction as well as query this at CorpActions@iggroup.com All the best, Anda

Hi @JoeR Please note that the platform is by default set to net off against existing positions. In order to hedge you need to ensure that you click the force open button on the deal ticket. Please see the attached screenshot: All the best, Anda

Hi @Docscot Thank you for the suggestion. We will pass this on to our developers as client feedback. All the best, Anda

Hi @RoyCB Quantity of shares: The number of shares that you would like to buy. You can change this field to be value of money that you would like to spend on the shares. Order type-Limit: This will trigger a purchase order when the share price of the stock reaches your specified buy price or a more favourable price Order level: This where you specify what price you would like to buy the share at. Hopefully that clarifies it for you. All the best, Anda