AndaIG

Hi @OptionsExplorer Thanks for the query. Assuming you are referring to the FTSE 100 Monthlies, the expiry is the 3rd Friday of each month. The auto-close will occur after the auction period (10:10-10:15 am UK time) once we have received the official settlement from the exchange. We display expiry dates on the platform. Please see the below screenshot: All the best, Anda

Hi @K_C @luke579 Thanks for the query. We operate a direct custody model where shares are held on your behalf by our broker Citibank. Please see the following link for details: https://www.ig.com/au/glossary-trading-terms/custodian-definition All the best, Anda

Hi @kem Thanks for the query. You can trade the mentioned investments on a share dealing or ISA account. Please see the following link for the charges: https://www.ig.com/uk/investments/share-dealing/costs-fees All the best, Anda

Hi @richiedharma Thanks for the query, We believe you are looking for GRAB.O. Please see below screenshot: All the best, Anda

Hi @Arjununni Thanks for the query. Please write to sales.en@ig.com or call +61 3 9860 1799. The sales team should be able to assist you. All the best, Anda

Hi @veryrichbadger Thanks for the query. Your orders expired without your specified price being triggered. When using a limit order you are specifying to purchase at the specified price or a more favourable price. Therefore your order will be fully filled if the share trades at your specified price or lower in sufficient volume. To increase your chances of a fill you would need to specify a price closer to the offer price. All the best, Anda

Hi @marksiqi Thanks for the response. After a delisting you still remain a shareholder of the company, however you can no longer sell shares on exchange. You would need to sell them over the counter (OTC). We operate under the custodial model. The shares are held on your behalf by our broker Citibank. Our broker is ultimately responsible for admin related to voluntary and involuntary corporate actions. In your example above you would either need to transfer the shares to another broker that can sell them OTC or they would remain on your account up until there is either a settlement or they are deemed worthless by our broker. In this case we would replicate and match what our broker has done. I hope that helps, Anda

Hi @LukeH Thanks for the query. Unfortunately there is no order type that will support this. Our broker does not allow on exchange orders that are more than 20% away from the current bid/offer. All the best, Anda

Hi @Joseph0095 Thanks for the feedback, We will submit it to the relevant departments for consideration. All the best, Anda

Hi @Davinder That would depend on where you are from. We only offer share dealing in the UK and Australia at the moment. Thanks Anda

Hi @Davinder Thanks for the query. We only offer this ETF on non-leveraged accounts i.e. Share dealing. You would not be able to purchase under a CFD or spread bet account. All the best, Anda

Hi @DS32 Thanks for the query. Unfortunately we do not offer a combined stop limit order. In spread betting your order is either a limit or a stop depending on the price that you specify. Any price below the offer will be a limit order and will execute at the specified price or a more favourable price. A price above the offer will be a stop order and will execute when the market price moves beyond a particular level. (if going long) All the best, Anda

Hi @djpeck1 Thanks for the query, The option to transfer funds between accounts online is only available to accounts that share the same username. If the accounts have different usernames you would need to write to helpdesk.uk@ig.com to request a manual transfer from our payments team. All the best, Anda

Hi @Cmcmillan Thanks for the query. To transfer the shares into an IG ISA they would need to be held with another broker in ISA. Otherwise we would need to transfer the shares into a share dealing account. Etrade require the transfer process to be initiated on their end. All the best, Anda

Hi @marksiqi Thanks for the query. The shares will remain on your account until there is either a settlement or they are deemed worthless in the underlying market. Any delisted stock cannot be removed until this is replicated from our broker and we match their bookings accordingly across all clients. All the best, Anda

Hi @Bennva Thanks for the value. Trade value must at least be $90 to be accepted. All the best, Anda

Hi @jestrek17 Thanks for the query. The DFB is the cash price, please see attachment. All the best, Anda

Hi @ademkytz Thanks for the feedback, Please see the above correspondence. Our IT team is aware of the issue. All the best, Anda

Hi @Darrenoh Thanks for the query. Depending on the terms of the offer you would usually receive the settlement amount and the shares would be closed as soon as settlement is received. Please see the following link for more information on delisted stocks: https://www.ig.com/sg/help-and-support/cfds/market-details/what-happens-if-the-stock-i-am-trading-delists All the best, Anda

Hi @Joo Thanks for the query. Yes, you can withdraw the funds by bank transfer. In order to do this you would need to verify your initial deposit from the card. Please see the following link for more information on the verification process: https://www.ig.com/uk/help-and-support/deposits-and-withdrawals/withdrawals/what-verification-might-be-required-for-my-withdrawal All the best, Anda

Hi @Bran @Tywini Thanks for the feedback regarding this error. Our IT team are aware of the issue and are investigating it under the following reference number INC0600425. We hope to have it resolved soon. All the best, Anda

Hi @47Tsial Thanks for the query. Once logged in, you need to open the platform as illustrated below: Then you will be able to find stocks and ETFs from the panel on the left hand side of the platform. Please see the following link for guidance on how to use the platform: https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-use-the-share-dealing-platform All the best, Anda

Hi @shaggy99 Thanks for the query. You should be able to save templates on PRT. Click on file from the main toolbar then save template. All the best, Anda

Hi @PHeZ Thanks for the query. The shares would need to be held in an external ISA account before we could transfer them into your IG ISA. Please see the following link for more details: https://www.ig.com/uk/investments/share-dealing/transfer-investments All the best, Anda

Hi @StevenE Thanks for the query. The company had a 1 for 50 stock stock consolidation. This has the effect of dividing your shareholding by 50. Please see the following link for more information on consolidations: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/market-details/what-happens-to-my-shares-position-if-the-company-performs-a-sto All the best, Anda