[3SRR Early Sell-off]

Hi @SJB123

Thanks for the query

This amount was paid on the 24th November 2020 to client accounts

All the best 

Anda

[Hon Hai Precision Industry Co Ltd]

Hi @SYDBILL

Thanks for the query, 

2317.TW refers to the Taiwan Stock Exchange listing, we do not offer that exchange. We only have the LSE IOB listing. The performance of the IOB listing should track the performance of the local listing i.e if the one goes up so should the other. However there are other things to consider such as FX rates. 

All the best 

Anda

[Trying to transfer my ISA shares held elsewhere to IG but book costs are in $ in other account, IG asks for £ value. What to do?]

Hi @Vinodksing

Thank you for the query, 

1. You can do a rough currency conversion at today's market values.

2. We aim to complete a transfer within 14 days but this is largely dependent on the responsiveness of your broker.  

3. Any changes in the share holding mid transfer will cause delays in the transfer process as the your broker valuation will keep changing. You would not need to re-initiate the transfer, it is only the valuation that will change. 

All the best 

Anda

[Leverage question Demo vs Live account]

Hi @Hampshire321

The demo uses leverage too. So it works on the same principle as the live account. A 1GBP pp trade will equate to a 5 GBP loss if the market moves 5 points against you. 

 All the best 

Anda

[Managing SL/TP with multiple trades on the same FX pair?]

2 hours ago, Guest Jay_FX said:

 

Is it possible to manage two separate trades on the same FX pair with independent Stop Loss and Take Profit? On this USD/CAD pair I entered two trades, yet I can only enter a SL/TP on the entire pair. My same SL is applied to both trades and for some reason there is no close button on the second trade. Any ideas?

Hi Jay

Thank you for reaching out

By the sounds of it your account is US based. In the US you must close positions on a First In, First out Basis(FIFO). This is an NFA rule that prevents hedging, which is illegal in the US. This rule forces each position to have only 1 stop loss and 1 take profit. This means that the stop loss/take profit has to be applied to your aggregate position on a specific pair and not just the one entry. 

All the best 

Anda

[activate account issue]

10 hours ago, Guest I am having the same issue said:

I having the same issue

Hi There

Please contact helpdesk.uk@ig.com with the email address linked to your account so that we can arrange for your account manager to make contact

All the best 

Anda

[Tui rights issue 10 for 21]

Hi @mikess0808

Thanks for reaching out, can you check your spam folder. A bulk email was sent to all clients with the entitlement to take part in the rights issue. 

To take part please email corporate.actions@ig.com stating your intent to take up the offer.  Please stipulate your account number/ID on the email. We will email you a confirmation that we have received your election, but as we will expect high volumes, please bear with us as it may take up to 48 hours.

All the best

Anda

[Where are the rolling and futures share prices please?]

Hi @Hampshire321

Have you tried the point to point drawing tool. Maybe that could work for you. 

All the best 

Anda

[Cost of rolling futures automatically vs. manually]

Hi @Doggie52

Its the same charge, the same spread is applied in both cases if they are happening at the same time. The only exception is shares as we offer a concession on market spread. Thus in this case only it would be more expensive to sell the previous contract and purchase the next online. Yes manual rollovers are done by our dealers but you can essentially do the same online. 

Thanks

Anda

[Minimum Position size]

12 hours ago, Guest Rob said:

Why are position size limits set to min 0.5 per point in IG demo accounts? and why are they not allowing me to go as low as 0.04 in my IG live account? 

Hi Rob

The minimum bet size is stipulated by our dealing desk. You should be able to trade in smaller sizes on the MT4 live account. 

All the best

Anda

[Tokyo Stock Exchange]

Hi @KJM34

Thanks for the query

1. The commission is 0.20%  per side of the trade, with a JPY1500 minimum charge online. 

2. The default price is usually delayed by 15-20 minutes

3. We would pass on any trading halt experienced by the exchange

You can find details on our share offering from the following link:

https://www.ig.com/au/help-and-support/cfds/fees-and-charges/what-are-igs-shares-cfd-product-details

All the best

Anda

[Spread Bet Futures Chart Restricted]

Hi @Gibbo27

Understood, we will pass the feedback on. Bear in mind that the charts will refresh every quarter, so as we move closer to the Dec expiry there will be more data available before the next refresh. However we do understand how that is not helpful at the present moment. 

All the best

Anda 

[Spread Bet Futures Chart Restricted]

Hi @Gibbo27

Thank you for the query

We have checked this one with our futures desk. They have confirmed that unfortunately that is the way that our system is set up. Essentially we cycle between 2 epics for our futures. When one expires the charts do not retain the data for that epic. We are happy to pass on your feedback to the desk and to our developers. 

All the best 

Anda

[Where are the rolling and futures share prices please?]

Hi @Hampshire321

To measure volatility you can try one of our indicators, it can be added by right clicking on the chart. Please see illustration below:

All the best

Anda

 

[Tui rights issue 10 for 21]

Hi @invest121

Thanks for the query

Unfortunately there is no option for over-subscription on this rights issue

All the best 

Anda

[Blue Apron Holdings]

Hi @Goose007

We have received confirmation from Corporate Actions that Blue Apron Holdings should be available to trade today at market open. 

Thanks 

Anda

[EUR/USD Spread]

Hi @noon

Thanks for reaching out.

Please note that on FX we have a variable spread. 0.6 points being the minimum on EUR/USD, average spread being 1.04 points. You can find this information from the following link: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-are-igs-forex-spread-bet-product-details 

I have included some extracts from the page for your convenience. 

All the best 

Anda 

 

[EUA carbon price history on IG]

Hi @Carbon

Still no update at the moment, the ticket is still open and is being looked at. Thank you for your patience, the IT team deals with a number of cases at different priority levels. As soon as we do get feedback we will post on this chat. FYI the incident number is now INC0587540

Thanks 

Anda

[Cost of rolling futures automatically vs. manually]

Hi @Doggie52

Thank you for the query

We have automatic and manual rollovers. Automatic rollovers will rollover your positions automatically close to the expiry of the contract. This option can be enabled on My IG>Settings>Rollovers. You can find details on how this is done in the market info section on the platform. There are slight differences depending on the market. Please see the following example of how we treat indices:

Manual rollovers are done when you do not want to wait to expiry. You would then call in, a dealer would quote you a closing price for the current contract and an opening price for the following contract.

In all cases rollovers involve realising the profits/losses sustained in the previous contract before moving on to the new contract. Auto-rolling a position and outright buying and selling theoretically results in the same spread charges applied, with the exception being share forwards where we offer a concession on market spread. 

I hope this helps. All the best

Anda

 

[Where are the rolling and futures share prices please?]

Hi @Hampshire321

Thanks for the question, 

Our leverage is fixed depending on the instrument and whether you are a retail or professional client. We show our margin factor in the market info section of the platform. You can calculate leverage by dividing 100 by the margin/deposit factor. e.g on shares deposit factor is 20% therefore 100/20 would give 5:1 leverage on retail accounts. 

All the best

Anda 

[Where are the rolling and futures share prices please?]

Hi @Hampshire321

Thanks for reaching out, we have a cash and forward price on shares. You can find the different prices by clicking on cash or forward next to the name of the share as illustrated in the following screenshot:

On the app you should see 4 prices when you search for a share. The DFB would be the cash price, the rest would be the dated forwards. 

All the best 

Anda

[Trade Analytics]

Hi @Coombsy

Thanks for reaching out. 

The IT team are still busy on this one, it appears to only be affecting the mobile app so you can try access the toll via the browser based platform in the meantime. 

All the best 

Anda

[Stock Requests]

Hi @Chezan

This share trades OTC so we are not able to add it. 

Thanks

Anda

[No price updates since last night 06/10/2021 @ 22:01:01 and I cannot Buy/Sell or Close position]

Hi @Burim

We had an IT issue that affected the demo prices, the market is back online now. 

Thanks

Anda

[Nasdaq share i want to buy not listed on IG]

Hi @Chezan

Thanks for the question. 

Our shares desk uses a range of risk parameters in determining which shares we can offer on the platform. You can request to have a particular share added on the below forum. The share would then be considered by the desk afterwhich we will provide feedback. 

All the best 

Anda