AndaIG

Hi Tom Thank you for reaching out, Our IT team is aware of that issue, it is currently being investigated under the following reference number INC0589493. Hopefully it will be fixed soon All the best Anda

Hi @SJB123 Thanks for the query This amount was paid on the 24th November 2020 to client accounts All the best Anda

Hi @SYDBILL Thanks for the query, 2317.TW refers to the Taiwan Stock Exchange listing, we do not offer that exchange. We only have the LSE IOB listing. The performance of the IOB listing should track the performance of the local listing i.e if the one goes up so should the other. However there are other things to consider such as FX rates. All the best Anda

Hi @Vinodksing Thank you for the query, 1. You can do a rough currency conversion at today's market values. 2. We aim to complete a transfer within 14 days but this is largely dependent on the responsiveness of your broker. 3. Any changes in the share holding mid transfer will cause delays in the transfer process as the your broker valuation will keep changing. You would not need to re-initiate the transfer, it is only the valuation that will change. All the best Anda

Hi @Hampshire321 The demo uses leverage too. So it works on the same principle as the live account. A 1GBP pp trade will equate to a 5 GBP loss if the market moves 5 points against you. All the best Anda

Hi Jay Thank you for reaching out By the sounds of it your account is US based. In the US you must close positions on a First In, First out Basis(FIFO). This is an NFA rule that prevents hedging, which is illegal in the US. This rule forces each position to have only 1 stop loss and 1 take profit. This means that the stop loss/take profit has to be applied to your aggregate position on a specific pair and not just the one entry. All the best Anda

Hi There Please contact helpdesk.uk@ig.com with the email address linked to your account so that we can arrange for your account manager to make contact All the best Anda

Hi @mikess0808 Thanks for reaching out, can you check your spam folder. A bulk email was sent to all clients with the entitlement to take part in the rights issue. To take part please email corporate.actions@ig.com stating your intent to take up the offer. Please stipulate your account number/ID on the email. We will email you a confirmation that we have received your election, but as we will expect high volumes, please bear with us as it may take up to 48 hours. All the best Anda

Hi @Hampshire321 Have you tried the point to point drawing tool. Maybe that could work for you. All the best Anda

Hi @Doggie52 Its the same charge, the same spread is applied in both cases if they are happening at the same time. The only exception is shares as we offer a concession on market spread. Thus in this case only it would be more expensive to sell the previous contract and purchase the next online. Yes manual rollovers are done by our dealers but you can essentially do the same online. Thanks Anda

Hi Rob The minimum bet size is stipulated by our dealing desk. You should be able to trade in smaller sizes on the MT4 live account. All the best Anda

Hi @KJM34 Thanks for the query 1. The commission is 0.20% per side of the trade, with a JPY1500 minimum charge online. 2. The default price is usually delayed by 15-20 minutes 3. We would pass on any trading halt experienced by the exchange You can find details on our share offering from the following link: https://www.ig.com/au/help-and-support/cfds/fees-and-charges/what-are-igs-shares-cfd-product-details All the best Anda

Hi @Gibbo27 Understood, we will pass the feedback on. Bear in mind that the charts will refresh every quarter, so as we move closer to the Dec expiry there will be more data available before the next refresh. However we do understand how that is not helpful at the present moment. All the best Anda

Hi @Gibbo27 Thank you for the query We have checked this one with our futures desk. They have confirmed that unfortunately that is the way that our system is set up. Essentially we cycle between 2 epics for our futures. When one expires the charts do not retain the data for that epic. We are happy to pass on your feedback to the desk and to our developers. All the best Anda

Hi @Hampshire321 To measure volatility you can try one of our indicators, it can be added by right clicking on the chart. Please see illustration below: All the best Anda

Hi @invest121 Thanks for the query Unfortunately there is no option for over-subscription on this rights issue All the best Anda

Hi @Goose007 We have received confirmation from Corporate Actions that Blue Apron Holdings should be available to trade today at market open. Thanks Anda

Hi @noon Thanks for reaching out. Please note that on FX we have a variable spread. 0.6 points being the minimum on EUR/USD, average spread being 1.04 points. You can find this information from the following link: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-are-igs-forex-spread-bet-product-details I have included some extracts from the page for your convenience. All the best Anda

Hi @Carbon Still no update at the moment, the ticket is still open and is being looked at. Thank you for your patience, the IT team deals with a number of cases at different priority levels. As soon as we do get feedback we will post on this chat. FYI the incident number is now INC0587540 Thanks Anda

Hi @Doggie52 Thank you for the query We have automatic and manual rollovers. Automatic rollovers will rollover your positions automatically close to the expiry of the contract. This option can be enabled on My IG>Settings>Rollovers. You can find details on how this is done in the market info section on the platform. There are slight differences depending on the market. Please see the following example of how we treat indices: Manual rollovers are done when you do not want to wait to expiry. You would then call in, a dealer would quote you a closing price for the current contract and an opening price for the following contract. In all cases rollovers involve realising the profits/losses sustained in the previous contract before moving on to the new contract. Auto-rolling a position and outright buying and selling theoretically results in the same spread charges applied, with the exception being share forwards where we offer a concession on market spread. I hope this helps. All the best Anda

Hi @Hampshire321 Thanks for the question, Our leverage is fixed depending on the instrument and whether you are a retail or professional client. We show our margin factor in the market info section of the platform. You can calculate leverage by dividing 100 by the margin/deposit factor. e.g on shares deposit factor is 20% therefore 100/20 would give 5:1 leverage on retail accounts. All the best Anda

Hi @Hampshire321 Thanks for reaching out, we have a cash and forward price on shares. You can find the different prices by clicking on cash or forward next to the name of the share as illustrated in the following screenshot: On the app you should see 4 prices when you search for a share. The DFB would be the cash price, the rest would be the dated forwards. All the best Anda

Hi @Coombsy Thanks for reaching out. The IT team are still busy on this one, it appears to only be affecting the mobile app so you can try access the toll via the browser based platform in the meantime. All the best Anda

Hi @Chezan This share trades OTC so we are not able to add it. Thanks Anda

Hi @Burim We had an IT issue that affected the demo prices, the market is back online now. Thanks Anda