[Oil daily options? When does trading open on a Monday]

Hi @Mellstock

Our daily options will usually start at 07:30 UK time on a Monday. 

All the best, 

Anda

[Oil daily options? When does trading open on a Monday]

Hi @Mellstock

Thanks for reaching out, 

Daily options on Oil are closed for the day due to the bank holiday in the US (Juneteenth). 

All the best, 

Anda

[Incorrect live data on MT4]

Hi @NotAlwaysVolatile

Thanks for reaching out, 

We are aware of the issue. Our IT team is working on a fix. Hopefully it will be resolved soon. 

All the best, 

Anda

[Consolidated Tax Certificates]

Hi @Greg1959

Yes that is the correct terminology, the CTCs for this financial year are yet to be released. You can find details about these certificates on the following blog: 

All the best, 

Anda 

[IG Platform custom indicators]

Hi @jiji

We would not have the solution as it is a third party platform, but you can try vising PRT customer support. 

https://www.prorealcode.com/

All the best, 

Anda 

[IG Platform custom indicators]

Hi @jiji

Thanks for reaching out, unfortunately this is not possible on the IG platform. You could however add them on MT4 or PRT. 

All the best, 

Anda

[Rejected order trying to buy a share]

Hi @RWillis

Thanks for reaching out, in the US pre-market you would need to use the Day-All Sessions expiry instead of the Day expiry when trading an all-sessions share. This is the appropriate order expiry before and after the US main session. 

All the best, 

Anda

 

[Buying apple stock]

Hi @wathers

Thanks for reaching out, 

Can you please try change the expiry of your order to day-all sessions as we are still in the pre-market. 

All the best, 

Anda

[How to fully uninstall and reinstall a clean version of ProRealTime]

Hi @Jomal2014

Thanks for reaching out, 

Try sending a technical report through the help center as illustrated below. PRT support should then be able to help. 

All the best, 

Anda

[reset times for change on day]

Hi @keks

Thanks for reaching out.

Unfortunately it is not possible to configure this at the moment. We will put your suggestion forward as client feedback though. 

All the best, 

Anda

[Mid or bid price?]

Hi @als1963

Yes that is correct, on the IG platform you can change the price, simply right click on the chart then select price, then mid/bid or ask:

All the best, 

Anda 

 

[Mid or bid price?]

Hi @als1963

Thanks for reaching out. The price on PRT is set to the mid price for all instruments by default. Unfortunately this cant be changed as can be done on the IG platform. 

All the best, 

Anda

[How is demerger reflected on CFD]

Hi @EddyStone

With corporate actions we aim to replicate what has happened in the underlying market. The likely scenario is that you would get positions in the new entities and your shareholding would fall in proportion to the terms of the corporate action. Please see the following:

https://www.ig.com/uk/help-and-support/corporate-events-and-dealing/corporate-action-events/what-happens-to-my-shares-position-if-the-company-performs-a-spi1

All the best, 

Anda

[Options are rollout to the next contract on demo account]

Hi @GTW

Thanks for reaching out, 

This is a demo specific issue, you can reach out to helpdesk.uk@ig.com to arrange for the erroneous positions to be deleted or if you would prefer for the demo to be reset. 

All the best, 

Anda

[Poolbeg Pharma]

Hi @padthai

Thanks for reaching out,

We are still waiting to receive these shares from our broker. So none of clients would have received their allocation at this point. 

All the best, 

Anda

[Help me, share dealing account]

Hi @Brokenabrokena

Thanks for reaching out, stops and limits are only available on our leveraged products i.e. CFD or spread betting. On share dealing one can only place on exchange orders or trade at quote (UK shares only). 

All the best, 

Anda

 

[Unable to fund my account]

Hi @joncortab

When funding by bank transfer you only need to ensure that you use your account ID as the reference. In order to verify your bank details please see the below link:

https://www.ig.com/en/help-and-support/deposits-and-withdrawals/withdrawals/how-do-i-verify-my-receiving-bank-account

All the best, 

Anda

[Unable to fund my account]

Hi @joncortab

Thanks for reaching out, 

Please see our banking details on the following link:

https://www.ig.com/en/fund-your-account

You should be able to fund by bank transfer if you are having an issue adding cards. Should you encounter any further problems please contact payments@ig.com

All the best, 

Anda

[Ghekos123]

Hi @Ghekos123

Thanks for reaching out, you can have the charts on different windows as below. I don't believe it is possible to have the platform open on different windows showing at the same time on one screen. 

All the best, 

Anda

[not verified because your id is not in our approved list]

49 minutes ago, iviaxaivi said:

ok, thanks,can schedule our appointment via mail please?,as I said I am outside of use thanks

Thanks, you can expect to receive an email shortly. 

[not verified because your id is not in our approved list]

Hi @iviaxaivi

Apologies for the delay in activating your account. Your account manager has been on away from the office for some time. We have asked one of the other account managers Faizan to reach out to you. He should contact you shortly. 

All the best, 

Anda

[Overcharged comission?]

Hi @GregKelleher

Thanks for reaching out, 

Please reach out to helpdesk.uk@ig.com so that they can look into whether you qualified for discounted commission for the month of May. Should this be the case they can refund any overcharged commissions. You will want to make sure that you made 3 trades or more in your share dealing account in April. Also ensure that you have not changed your currency conversion settings. 

All the best, 

Anda 

[Losing money when Iam making money]

Hi @Tiaanvd

Thanks for reaching out, it is likely that you have not taken commission or overnight funding into account. You can see past transactions coming off the account on My IG>Demo Accounts>History

All the best, 

Anda

[PRT on demo charges]

Hi @CT39

Thank you for reaching out

If you activate PRT on a demo you get access for a month. This is free of charge. After the trial period has ended PRT will be deactivated from your demo at which point you would need to activate it on the live account should you wish to continue to have access (both on demo and live account). Only the live account is charged (GBP30 per month). Four trades or more of significant value in any given month gives you access for that month for free (Significant value is intentionally not disclosed to prevent traders from doing the bare minimum for free access)

All the best, 

Anda

 

[Fund annual charges and external dealing fees]

@NickW-uk

Some external costs are discussed here, near the bottom of the page