[The market you have requested is no longer available online.]

Hi @Grant-Anderson

Thanks for reaching out, this was because of the name change. We have had this working order deleted. Feel free to set a new order under the new name. 

All the best, 

Anda

[Export chart drawings/ import]

Hi @MaskedUser101

Thanks for reaching out, 

You can do this by adding the charts to your workspace, if you then minimise the items you can get them side by side. see the below screenshots:

 

All the best, 

Anda

[Russia ETF - ERUS]

Hi @jaydite

Thanks for reaching out, 

The process should be similar to that of a delisted share. Please see the following link for the standard procedure we would follow for these kind of events: 

https://www.ig.com/uk/help-and-support/corporate-events-and-dealing/corporate-action-events/what-happens-if-the-stock-i-am-trading-delists

All the best, 

Anda

[Export chart drawings/ import]

Hi @MaskedUser101

Try saving the layout, you can do this by right clicking on the chart then selecting layouts, then save as. This could possibly work.  

All the best, 

Anda

[Order Rejected]

Hi @Akorakitis

Thanks for reaching out, 

You can find the reason in the following forum:

All the best, 

Anda

[Set up vertical trade options]

Hi @koenigbrok

It is a functionality we would obviously like to have in future. However there are no immediate plans to add this at this point. 

All the best, 

Anda

[Vertical Spreads]

Hi @koenigbrok

Answered in a separate forum, you need to execute the strategy manually by buying and selling. 

All the best, 

Anda

[Set up vertical trade options]

Hi @koenigbrok

Thanks for reaching out, 

Unfortunately the platform does not have the functionality to implement the strategy automatically. So you would need to buy and sell separately. 

All the best, 

Anda

[Advice]

Hi @Sonny7787

Thanks for reaching out, 

When using a limit order to buy you would need the market to trade at your price or better. Meaning that your limit order would have been triggered if the market traded at 0.48 or lower. The low of the day was 0.7624, hence the order was not triggered and expired at the end of the day. 

All the best, 

Anda 

[Multiple charts for a market]

Hi @TehWrdy

Try using the split chart function,

All the best, Anda

[Hedging]

Hi @Katleho

Thanks for reaching out, 

In order to hedge you need to ensure that force open is checked on the deal ticket as illustrated below. 

All the best, 

Anda 

[Limit order for options]

Hi @Zzzz

Thanks for reaching out, 

At this point we do not offer limit orders on options

All the best, 

Anda

[Interest on surplus cash]

Hi @taxiboy

Thanks for reaching out, at this point we do not offer interest on surplus cash in the UK. The implementation of this will largely depend on regulatory requirements. At this point it is not a requirement. 

All the best, 

Anda

[Collateral Service]

Hi @taxiboy

The margin is fixed, so there is no way to adjust it. Margin requirements are less on a Professional account though. You can see the following link if you would like an idea: https://www.ig.com/uk/pro-margins

Collateral will allow you to use the value of your shares to cover the margin requirements on the leverage account. However the percentage required cannot be adjusted. 

All the best, 

Anda

[Collateral Service]

Hi @taxiboy

Thanks for reaching out, 

We do offer a collateral service, but only to professional clients. You can see the requirements for a professional account from the following link: https://www.ig.com/uk/professional

Read more on our collateral service from the following link: https://www.ig.com/uk/investments/share-dealing/collateral-service

All the best, 

Anda

[Rollover question. Yes another one]

Hi @miiky

We rollover positions based on the official settlement levels. 

The official settlement for the SEP contract was $106.62. OCT was $101.62. The difference being accounted for in spread. The positions were rolled over after the underlying had already settled, so the market had already moved by the time the rollovers were done. Regardless you are closed at official levels on both ends. Please see the rollover section from the platform attached:

 

All the best, 

Anda

[Stop Loss]

Hi @purplengold

Thanks for reaching out, 

Please see the following forum:

All the best, 

Anda

 

[Glaxo / Haleon spin off]

Hi @Kgrp74

Thanks for reaching out, 

The GSK ADR Haleon allocation has not been booked yet, our Corporate Actions team have confirmed that we expect to receive these shares in two days. 

All the best, 

Anda

[Money reserved after cancelling orders]

Hi @DimitrisHavlidis

Thanks for reaching out, 

It appears you have successfully changed your working orders, so we assume this issue has been resolved. Please confirm.

All the best, 

Anda 

 

[LEVERAGE]

Hi @arsenal1

Thanks for reaching out, 

20:1 as it stands for retail accounts. 

All the best, 

Anda

[Order unable to process/ filled]

Hi @100Plus

Thanks for reaching out, 

You would have received that error message as you were trying to amend a working order that was in the process of being filled. We see that you managed to get the shares at your desired price. 

All the best, 

Anda

[Transfer Cash ISA into IG stocks and Shares ISA]

Hi @Kgrp74

Thanks for reaching out, 

Please see the following link for instructions on how to initiate a transfer. 

https://www.ig.com/uk/help-and-support/investments/transferring-investments

All the best, 

Anda

[Split button is gone]

Hi @JJP

Thanks for reaching out, 

We are having a temporary issue with this feature on the dark mode, try switching to light mode whilst our IT team investigates the issue. 

All the best, 

Anda

[Can you add more than one of each indicator to a chart?]

Hi @swlloyd3

Thanks for reaching out, 

Seems like we are temporarily experiencing issues with that feature on dark mode, try switching your platform to light mode while our IT team investigates the issue. 

All the best, 

Anda

[Serious system issues]

5 hours ago, IGMan said:

No longer able to track balance, funds, P&L from header as all blank. 
 

open positions show different price from live and when you open or close a position it doesn’t update on the screen. 
 

very poor and costly issues

 

3 hours ago, Satish231086 said:

Hello IG- anyone looking into this ? This is unacceptable and the issue has been there from yesterday evening

 

dangerous and Costly issues 

 

3 hours ago, wudidewo said:

Same issue here, someone from IG pls help.

 

1 hour ago, PaulRP said:

Similar problems here since yesterday. iPad App stopped showing any price movements, account balance, and charts very jerky and unusable. The Web interface is also jerky and unusable (on certain FX charts) and drawings intermittently disappear. 

 

For some unknown reason, the iPhone App is unaffected. 

 

All of this needs sorting out quickly.

Hi All, 

Thanks for reaching out, 

Yes there is an issue ongoing with the iOS app. The IT team is aware and are working on a fix. Hopefully this will be resolved soon. Please note that the web based platform and Android apps are unaffected.
All the best,
Anda