[US Economic News]

Retail Sales (MoM)(Jul):

Prev: 0.8%

Est: 0.1%

Act: 0%

 

Retail Sales Control Group (Jul)

Prev: 0.7%

Est: 0.6%

Act: 0.8%

[How to display dividend payments]

Hi @RobLuna

Thanks for reaching out, 

Unfortunately not, however you can try download your transaction CSV file and filter for the dividends. 

All the best, 

Anda 

[Order history on chart]

Hi @Matjoss

We usually not account specific here as it is a public forum, but as it is a demo I will explain. Trade on USDCAD opened at 12910.3 had a limit at 12918.3 and a stop at 12906.3. Stop was triggered and the trade was closed accordingly. See screenshot below: 

All the best, 

Anda

[EUR Economic News]

Gross Domestic Product s.a. (QoQ) (Q2):

Prev: 0.7%

Est:  0.7%

Act:  0.6%

Gross Domestic Product s.a. (YoY) (Q2):

Prev: 4%

Est: 4%

Act: 3.9%

[Order history on chart]

Hi @Matjoss

Thanks for reaching out, 

Unfortunately you will not be able to see your trading history on the chart. However you are able to view your trading history under My IG>Demo accounts>History. 

This will give you details on the closing price and time. You can then go to cross reference this with the chart. Remember as you had a long position you would need to sell to close. Therefore ensure that your chart is set to the bid price when cross referencing. 

All the best, 

Anda

[Demo account expiry or limit]

Hi @Scar

Our IT team are currently investigating an issue where the demo link on the dashboard redirects to live accounts. Hopefully they will have a fix soon. The app is working fine. 

All the best, 

Anda

[Can't access demo account]

Hi @koenigbrok @fjinvest

Our IT team are currently investigating an issue where the demo link on the dashboard redirects to live accounts. Hopefully they will have a fix soon. The app is working fine. 

All the best, 

Anda

[Lack of Transaction History]

Hi @bgr197

Unfortunately we cant be account specific on this platform, however you can reach out to helpdesk.uk@ig.com or use our live chat feature or call our helpdesk on 0800 409 6789 / +44 (0)20 7896 0079 should you have a query on your account. You should also be able to check your transaction history from My IG>Live accounts>History

All the best, 

Anda

[Available Balance drops in to negative overnight]

Hi @Allik82

Thanks for reaching out, 

The BaFin changed its regulation on CFDs, Margin can now no longer be less than the value when the position was initially opened. Thus this would have impacted the margin calculations on accounts. We did send communications out to clients on this event. You are welcome to email helpdesk.uk@ig.com or use our live chat feature should you wish to learn more. 

All the best, 

Anda

 

[ProScreener not working]

Hi @infocality

Thanks for reaching out, 

You can send a technical report using the help center on PRT and our IT team will get back to you. 

All the best, 

Anda 

[Most economical way to short a market over 1-2 month time range]

Hi @Billbot

If you looking to work out what is cheaper between the DFB and future you can use the following formula: 

Futures spread - Spot spread / (2.5% x spot price/360 )

E.g. on 1GBP per point position on US Tech 100 

3-2 / (2.5% x 13489/360) = 1.068

Therefore if you are holding the position for longer than a day it would be cheaper to trade the futures contract. 

All the best, 

Anda

[Order Rejected - Tried Everything Mentioned Here, Not Happy]

Hi @keasmarof

Thanks for reaching out, 

We are only offering US ETFs to professional accounts due to a regulatory constraint. You can find details on the following forum: 

All the best, 

Anda

 

[open positions gone]

Hi @pipzippit

Thanks for reaching out, 

Our IT team is aware of this issue, they will hopefully be rolling out a fix tonight. 

All the best, 

Anda

[VWAP not updating]

Hi @Burim

Thanks for reaching out, 

Please write to our IT team on helpdesk.uk@ig.com, they will be able to look into this further. 

All the best, 

Anda

[MT4]

Hi @finn100

Thanks for reaching out. 

The IG MT4 account is separate to your normal IG account. So only trades placed using the MT4 platform will reflect on that account with no links between the accounts

All the best, 

Anda

[share dealing account]

Hi @Yt169

Thanks for reaching out, 

We will request our sales team to give you a call. 

All the best, 

Anda

[Unlisted Share options]

Hi @Mbutler1

Not sure If I am understanding your question correctly. However we would usually send out communications when a corporate action that requires a shareholder election. In mandatory events such as consolidations / splits  we do not send out communications as they require no election. 

All the best, 

Anda

[Net Off vs Forced Open]

Hi @sambennett84

Thank you for reaching out, 

That bit becomes relevant when you have an existing position in a particular market and are looking to trade in the opposite direction in the same market. Net off will deduct from the existing position whereas force open will keep the positions separate, effectively allowing you to hedge. 

All the best, 

Anda

[Avoid if you are looking to move abroad]

Hi @Dynamac

Yes you should be fine to keep your ISA, no further subscriptions will be allowed. You can transfer out, but not in. 

All the best, 

Anda

[Dutch ttf ice future]

Hi @robinol

We only offer ICE UK Natural Gas and NYMEX Natural Gas at this point. 

All the best, 

Anda

[Position not closed but not found open but can see profit-loss ..how and why?]

Hi @Prasad

Thanks for reaching out. During weekend maintenance we had a network issue that resulted in some client positions not being visible on the front end. This was resolved for live accounts. The IT team is currently working on a fix for demo accounts.
All the best,
Anda

[When will Magic Empire Global Ltd (MEGL) be available for trading?]

Hi @sortaeduard

It has been set up for share dealing, so should be good to trade today at market open. 

All the best, 

Anda

[How do I enable the buying of options on my account?]

Hi @sortaeduard

We only offer options on our leverage accounts, so you would need a spread betting or CFD account in order to trade options. 

You can enable L2 data from My IG>Settings>Data Feeds. 

Please note that you will only be able to view L2 data on the following platforms: L2 Dealer and IOS app. We do not have L2 data available on the web trading platform or on the android app. 

All the best ,

Anda

[When will Magic Empire Global Ltd (MEGL) be available for trading?]

Hi @sortaeduard

Thanks for reaching out, 

We have raised a request to have MEGL added to our shares desk, we will provide feedback once we get a response from the desk. 

All the best, 

Anda

[The market you have requested is no longer available online.]

Hi @Grant-Anderson

Thanks for the feedback, 

We have checked this with our shares desk, seems this stock ticks in .2s when the price is below 100. So 93.4 or 93.6 would be a valid price for your stop. Instead of for instance 93.5

All the best, 

Anda