[Fund annual charges and external dealing fees]

Hi @NickW-uk

You may find the following link useful: 

https://www.ig.com/uk/investments/share-dealing/costs-fees

All the best, 

Anda

[Why is TLT order rejected?]

Hi @NickW-uk

Unfortunately this is not possible for two reasons: We don't offer share dealing under IG International and your account has to be linked to the country were you reside. 

All the best, 

Anda

[SHIBA INU]

Hi @Emss

Thanks for reaching out. 

Our dealing desk have confirmed that we have no immediate plans to add SHIB to our offering unfortunately. This may change in the future. 

All the best, Anda 

[Buying crypto as a retail investor]

Hi @cate

Thanks for the feedback, 

As far as I know Crypto is still restricted for retail traders. It is likely that the system would block any attempt to trade. Not sure what you see your side however the smaller contracts are also grayed out my side. You are welcome to verify this on helpdesk.uk@ig.com

All the best, 

Anda 

[Buying crypto as a retail investor]

Hi @cate

Thanks for reaching out, we still do not allow crypto trading to retail accounts. Your buy/sell button should be grayed out similar to the below screenshot. 

All the best,

Anda

[How do I download my tax statement?]

Hi @Gille

Thanks for reaching out, UK tax statements have not been released yet. You may find some useful information from the below blog. 

All the best, 

Anda 

 

[Why is TLT order rejected?]

Hi @NickW-uk

There are no concrete plans at this point, however we will add this on as client feedback on your behalf. 

All the best, 

Anda

[I can not withdraw my money back, it has been 3 weeks!!!]

Hi @mtuzun

Thanks for the feedback. We are sorry to hear that you are still having an issue withdrawing funds. Please reach out to our payments team directly on payments@ig.com

All the best, 

Anda

[Why is TLT order rejected?]

Hi @NickW-uk

Thanks for the feedback, 

Unfortunately our shares desk has confirmed we still would not be able to offer US ETFs even in the case that they do have KIDs. There are a few of them that do offer KIDs, however it is also a regulatory requirement that we make them available at the point of dealing. Since we are not able to do this, we are unable to offer them. 

All the best, 

Anda 

[How P/L calculated by IG with BTC/GBP]

Hi @HLau

Thanks for reaching out, 

The conversion will be done when you close the position. i.e. the exchange rate at the time the position is closed. 

All the best, 

Anda

[not verified because your id is not in our approved list]

Hi @iviaxaivi

Thanks for reaching out, 

We have alerted your account manager who will contact you when she is back in office

All the best, 

Anda

[money transfer]

Hi @amilio

It is likely that the funds are held in your account in a different currency. Please convert the funds to GBP through My IG>Live accounts>Currency conversion. Should you not find success on this method you will need to email payments@ig.com and ask for the balance to be converted to GBP manually. 

All the best, 

Anda

[Are some stocks not available for trading on IG]

Hi @MPULLE

If the stock is not available and you would like it added please make the request on the following forum:

It would then be checked against our risk based criteria before it can be added. 

All the best, 

Anda

[Why is TLT order rejected?]

Hi @Carda37

Thanks for reaching out. This change only affects opening positions. There should be no change on dividends accrued from prior positions. 

All the best, 

Anda

[ADVICE ON PHONE IG]

Hi @CORSET1975

Thanks for reaching out, we are sorry to hear that you could not get through to the helpdesk on the phone lines. We do have the live chat feature as well as our email address (helpdesk.uk@ig.com) in such cases. We do see that you have since sold that share. Please reach out to our helpdesk should you have any further questions. 

All the best, 

Anda

[Why is TLT order rejected?]

Hi @NickW-uk,

Thanks for reaching out. There has been a recent change implemented on ETFs. We are no longer offering ETFs that do not produce a KID (key information document) to retail accounts. Unfortunately this covers most US ETFs. This change was made to be in line with ESMA regulation.

All the best, Anda

[I keep getting told I may be subject to extra fees?]

Hi @Itsbecauseofthem

You can complete the W8BEN form online from My IG>Settings>Dealing US stocks. Although it would not apply to you if you are not dealing US stocks, it would be worth completing the form for if you ever decided to go that route. It is really quick to complete. 

All the best, 

Anda

[Access to DMA]

Hi @dbsharman

Thanks for reaching out, 

You can activate L2 data feeds directly on your account through My IG>Settings>data feeds. 

Please note that L2 data is only accessible on the old platform(if you still have access), iOS app and on L2 dealer. Please see the following links for more info on DMA as well as L2 dealer:

https://www.ig.com/uk/trading-platforms/dma-trading

https://www.ig.com/uk/trading-platforms/l2-dealer

All the best, 

Anda

[Client Sentiment]

Hi @Benarrosa

Thanks for reaching out, please see the attached.

All the best, 

Anda 

 

[Triple Bollinger Bands]

Hi @Loz

On IG charts you can only use one BB. 

All the best, 

Anda

[Why has my Wisdomtree nickel 3x been transferred from my ISA to a share dealing account. And how has the balance been calculated?]

Hi @Alotment

Wisdom Nickel 3x Leverage has been deemed worthless in the underlying with impending delisting. Once a share delists it can no longer be held in an ISA account. Hence it has been moved to your Share Dealing account. Please see the following link: https://www.wisdomtree.eu/it-it/about-wisdomtree/important-notices

All the best, 

Anda

[Level 2 and time & sales]

Hi @DEANTIBBS

You can activate L2 data through My IG>Settings>data feeds. Please note that L2 data will only be accessible on the old platform(If you still have access), iOS app and L2 dealer platform. L2 data is not accessible from PRT. Please see the following link to learn more about L2 dealer: 

https://www.ig.com/uk/trading-platforms/l2-dealer

All the best, 

Anda

 

[Trade US 500 from US?]

Hi @NvestTR

Unfortunately not. At this point our product offering is limited to FX only in the US. 

All the best, 

Anda

[Stocks were sold then bought on my account without my consent?]

Hi @Itsbecauseofthem

No you would not have lost any money. It's like a name change, no financial consequence. You simply need to change your book cost to reflect what you purchased the shares for so that your P&L calculates correctly. 

All the best, 

Anda

 

[Stocks were sold then bought on my account without my consent?]

Hi @Itsbecauseofthem

Thanks for reaching out, 

ZIP company had an ISIN change, so the shares under the old ISIN were sold and bought back under the new ISIN. You can change your book cost by following the steps on the following link:

https://www.ig.com/au/help-and-support/investments/share-trading/how-do-i-edit-my-book-cost

All the best, 

Anda