[Dividend]

Hi @Gorgeous

Thanks for reaching out, 

Will you please give more information on what you mean by easily accessible when needed?

All the best, 

Anda

[Diversified energy company dividend]

Hi @Robhalo

Thanks for reaching out, 

We have alerted our Corporate Actions team, this dividend should be paid shortly. 

All the best, 

Anda

[smart phone - to use to trade with IG index]

Hi @Stuart51

Thanks for reaching out, 

Android app is compatible with OS 7.0 and above, I have attached the app specifications from the app store. 

All the best, 

Anda

[Market depth frozen]

Hi @IntroLone

Thanks for reaching out, 

Please report this issue to helpdesk.uk@ig.com so that our IT team can address this. 

All the best, 

Anda

[Can I trade both ways ?]

Hi @hasankara

Thanks for reaching out, yes you can. You just need to ensure that you have force open checked on the deal ticket. 

All the best, 

Anda

[MT4 Access/Login]

Hi @ManpsyIG

Thanks for reaching out, 

Please note that MT4 uses a separate password to your normal IG account. You would have been emailed a password when you created the account. If you have problems finding the email you can reach out to our helpdesk on live chat or helpdesk.uk@ig.com for a password reset link to be sent to you. All the best, Anda

[Overnight fees]

Hi @greenscorpio1000

Thanks for reaching out,

It is Independence Day on the 4th of July, hence the 4 day charge. 

All the best, 

Anda

[Security Holder Reference Number (SRN) or Holder Identification Number (HIN) query]

Hi @thecusmar

Thanks for reaching out, 

We do not issue a SRN or HIN as we operate under the direct custodial model. However you can email helpdesk.au@ig.com to reach out to our corporate actions team who should be able to facilitate your request. 

All the best, 

Anda

[Is there a way to remove the "How to" popup button?]

Hi @Simon75

Thanks for reaching out. Unfortunately this cant be disabled. However it seems to only appear when the positions window is added to a workspace. Workaround would be to access the positions window from the main tabs on the left hand panel as opposed to through a workspace. 

All the best, 

Anda

[Amazon Stock split not showing up on trading platform]

Hi @juliuscherrytree

Thanks for reaching out,

You simply need to change your book cost. Please see the following link on how to amend your book cost. 

https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-edit-my-book-cost

All the best, 

Anda

[I want to opne a demo acount on mt4 is it passable?]

Hi @Jazz40

Thanks for reaching out, 

Yes we do offer accounts in the UAE. You can call +971 (0) 4 559 2108 or email sales.ae@ig.com for further details. You can create an account from the following link: https://www.ig.com/ae/application-form

All the best, 

Anda

[No open position bar?]

Hi @chairmanlowe

Thanks for reaching out, 

Try right clicking on the chart, then show, then open positions. Also ensure that one click dealing is enabled. 

All the best, 

Anda 

[How does stop orders work in spread betting?]

Hi @LambdaVelorum

Thanks for reaching out, 

If you have a long position, then a stop loss would trigger based on the bid price i.e. you need to sell to close. If you have a short position, then a stop loss will trigger based on the ask price i.e. you need to buy to close.

All the best, 

Anda 

[ProRealTime Volume Indicator]

Hi @actrades2121

Thanks for reaching out, 

Unfortunately this cannot be changed. It works based on the closing price on the candles. Green if closing price is greater than the previous closing price, and red the other way around. 

All the best, 

Anda

[All US equity orders getting rejected?]

Hi @rayner0113

Likely because you were trying to buy US ETFs which we no longer offer to retail clients, please refer to the following forum for details: 

All the best, 

Anda

[Price Change Alerts - Reference price]

Hi @SparkyC

Thanks for reaching out, 

It will be measured from the opening price to the closing price on the daily candle. So on 24 hr markets a day would start and end at midnight whereas on a UK share it would run from 08:00 to 16:30. 

All the best, 

Anda

[min stop loss change]

Hi @kanpro123

Thanks for reaching out, 

The minimum stop distances on markets is controlled by our dealing desk. During periods of high volatility minimum distances are increased. Then when volatility is reasonable they will revert back to the normal setting. The minimum distances will be larger on guaranteed stops during periods of high volatility to reflect the level of risk that IG is willing to take on. Unfortunately it is not one where we can confirm when it will occur and for how long as this is all dependent on market movement. 

All the best, 

Anda 

[poolbeg pharma]

Hi @jamesbchip

Thanks for reaching out, 

Our broker is yet to receive the share certificates from the registrar. As soon as they do, these will be booked in bulk for all clients at the same time. 

All the best, 

Anda

[Tax report]

Hi @mishutak

Thanks for confirming, the process is similar for Australian accounts too. The statements have not been released yet in Australia as well. You should be sent communication when the statements are ready for download. 

All the best, 

Anda

[Tax report]

Hi @mishutak

Thanks for reaching out, 

Tax statements have not been released yet, you can find more details from the following forum:

All the best, 

Anda

[AT&T and Warner Bros. Discovery merger in April 2022]

Hi @ChristianJS

Yes you can sell when the market opens. The market price is $14.22 per share at the moment. So around $42 profit if you manage to sell at that price. 

All the best, 

Anda

[AT&T and Warner Bros. Discovery merger in April 2022]

Hi @ChristianJS

You own the shares in WBD even though you did not pay for them. You received the shares as a benefit due to your holding in AT&T. If you would like to get rid of the shares you can simply sell them on the platform as you would with any other share. 

All the best, 

Anda

[AT&T and Warner Bros. Discovery merger in April 2022]

Hi @ChristianJS

Apologies for the confusion, 

Yes the book cost is correct to reflect as zero as you did not pay for them. However they do have a market value as they are currently trading on exchange. Thus when you do decide to sell them your profit will be 3 x market price at the time i.e. they are not worthless. Market price is $14.22 per share at the moment.  

Let me know if you have any further questions. 

All the best, 

Anda

[Suddenly cant trade the forex and show need to call to close position]

Hi @yan1006

Thanks for reaching out, 

Appears to have been a temporary issue affecting demo accounts. Can you confirm if it is working your side now?

All the best, 

Anda

[AT&T and Warner Bros. Discovery merger in April 2022]

Hi @ChristianJS

I believe the below screenshot were the terms of the event:

Therefore you should receive 0.241917 shares in WBD for each AT&T share that you own. You still continue to keep your AT&T holdings. Book cost and average price will be zero as you had not paid for the shares. 

https://techcrunch.com/2022/04/11/the-warner-bros-discovery-deal-has-officially-closed/

All the best, 

Anda