[Change to the way you adjust stop loss / take profit?]

Hi @Nibbl0r

Thanks for reaching out, 

This still works the same, you just need to ensure that position preview is selected. 

All the best, 

Anda 

[Cannot open my account on the web]

Hi @Burim

Thanks for reaching out, 

When 2 FA is activated you need your password together with the authenticator app verification code to be input in the password box for a successful login. Unfortunately we cant be more specific than this as this is a public forum. However should you still be having difficulty feel free to reach out to helpdesk.uk@ig.com or use our live chat feature. 

All the best, 

Anda

[Glaxo / Haleon spin off]

Hi @TFFX_

Thanks for reaching out, 

The company has announced 2 corporate actions, a spin off and a reverse stock split (Consolidation). 

Spin off: the terms are that you will receive 1 Haleon share for every GSK share that you own. 

Reverse stock split: the terms are 4:5. Thus your share holding will be reduced in the ratio 4/5 i.e. you will own 4 shares for every 5 that you previously owned. Share price will increase in the same ratio so that P/L is not impacted as a result of the consolidation. 

Please see some links so assist in the understanding of these kind of events. 

https://www.ig.com/uk/help-and-support/corporate-events-and-dealing/corporate-action-events/what-happens-to-my-shares-position-if-the-company-performs-a-spi1

https://www.ig.com/uk/help-and-support/corporate-events-and-dealing/corporate-action-events/what-happens-to-my-shares-position-if-the-company-performs-a-stock-split-or-consolidation?cq_ck=1652453574111

All the best, 

Anda

[US Fang 5150- with HIGH of 15905 & LOW 1661.60]

Hi @veerbajaj

Thanks for raising this, 

The spike was caused by the Alphabet stock split, this has since been corrected. 

All the best, 

Anda

[When is my share order placed?]

Hi @Sammy_123

Thanks for reaching out, 

The order is queued when the market reopens and can be filled / triggered only when the market is open. 

All the best, 

Anda

[Glaxo / Haleon spin off]

Hi @TFFX_

Thanks for reaching out, 

We are are waiting to receive Haleon shares from our broker. Hopefully these will be received by the end of the week at which point they will be booked onto your account. 

All the best, 

Anda

[Thinksmart plc dividend]

Hi @Andreas1996

Thanks for reaching out, 

The pay-date is today 15/07/2022. We have chased our broker on this, but as it stands we are yet to receive the funds from them. 

All the best, 

Anda

[Option strategies]

Hi @nmf

Thanks for reaching out, 

Unfortunately we do not have the functionality to incorporate that in a single click on our platform. 

All the best, 

Anda

[Trade existing demo account on MT4]

Hi @mykedo

Thanks for reaching out, 

You need a separate demo for MT4 as the accounts are not able to be linked. You can use the following link to create a MT4 demo. 

https://www.ig.com/uk/trading-platforms/metatrader-4/mt4-demo-account#create

All the best, 

Anda

[IG Index Data Outage since 13:15pm 14/7]

Hi @SgtPepper

Thanks for reaching out. We have an issue ongoing affecting demo FX pairs. Our IT is working at resolving the issue. Live account prices are unaffected. We are hoping to have this fixed soon.   
All the best, 
Anda

[This market is currently unavailable to trade online.]

Hi @R555THO

Thanks for reaching out. We have an issue ongoing affecting demo FX pairs. Our IT is working at resolving the issue. Live account prices are unaffected.  
All the best, 
Anda

[Questions]

Hi @Alexandrelobao

Thanks for reaching out, 

1. We do have the US 30 under the name Wallstreet

2. We only have a select number of markets on MT4, the full product range can be traded from the IG platform. 

3. You should be able to start a live chat through a pop up on the website. 

All the best, 

Anda

[Overnight charges]

Hi @Cedric

Thanks for reaching out, 

When trading FX pairs you are effectively long one currency and short the other. When you hold a position overnight you earn interest on the currency you are long and pay interest on the currency you are short. This interest differential between the two currencies is what determines whether you pay or receive interest on a position held overnight. This is a simplified explanation but I hope you get the concept. In reality we use the TOMNEXT rate (a tradeable swap rate) which we would then add a 0.8% admin fee to. You can add the swap rates inclusive of the admin fee to the platform so that you are able to get an indication of whether you are paying or receiving interest on a particular pair. You can learn more about this here: 

All the best, 

Anda

[Rio Tinto Chart]

Hi @NickW-uk

Thanks for reaching out,

They are caused by a number of reasons. examples include,  late reported trades or wide spreads at the instant the market opens. 

We have reported this spike to our IT team, hopefully it will be fixed soon. 

All the best, 

Anda

[FX trading ( EUR/USD)]

Hi @Niiade73

Thanks for reaching out, 

When using stops you are not guaranteed to be closed out at your specified stop level unless you are using a guaranteed stop. This is important to note as when there is an aggressive pull back from the market slippage may occur. You can learn more about slippage and guaranteed stops from the following link:

https://www.ig.com/uk/trading-strategies/what-is-slippage-and-how-do-you-avoid-it-in-trading--190319

All the best, 

Anda

[tax for share delaing account]

Hi @Sitiain66

Thanks for reaching out, 

We do produce consolidated tax certificates for share dealing accounts. However these are yet to be available for download. You can find some useful information from the following forum:

All the best, 

Anda

[How do I set a stop loss in IG app?]

Hi @FOUR9FINE

Stop order will sell at your specified price or a less favourable price. i.e. that price or below if you are selling depending on the best available price in the market.  

All the best, 

Anda

[How do I set a stop loss in IG app?]

Hi @FOUR9FINE

Thanks for reaching out, 

Stop losses are only available on spread betting or CFD trading. They are not available on the share dealing platform. This is because they are OTC orders not available on the underlying exchange. 

You can however use a stop order to exit your position at a particular level. In order to achieve this select 'stop order' from the order types section on the deal ticket. Remember as this is not a typical stop loss order your order would be executed at the closest available price once triggered. 

You can learn more about this from the following link:

https://www.ig.com/uk/risk-management/stop-orders

All the best, 

Anda

[Australian end of financial year statement]

Hi @Tristan369

Thanks for reaching out, 

Our share trading financial statements are not yet available for download. The statements team is still working on these. Once available you should be able to download from My IG>Live accounts>statements

All the best, 

Anda

[Order Rejected]

Hi @Mojo

Thanks for reaching out, 

We only offer AMC on share dealing, so you should be able to buy this share on your share dealing/ISA account. 

All the best, 

Anda

[Order Rejected]

Hi @anthonyli01

Thanks for reaching out, 

We are no longer offering US ETFs to retail accounts as we are unable to provide a KID (Key Investor Document) at the point of sale.  

Regulation (EU) No 1286/2014 (the PRIIPs) regulation states that all retail clients must be provided with a Key Information Document (KID) prior to the purchase on any security (PRIIP) within the scope of the regulation. 

Unfortunately the only solution is if you are able to qualify for a professional account. 

All the best, 

Anda

 

[BBIG Spinoff Dividend]

Hi @Dannymacca

Thanks for reaching out, 

The ex-date for the spin off was 30th June 2022, so you would have needed to hold the shares on market close prior to the ex-date to be eligible for the shares. However none of our clients have received their entitlements at the moment as we are still waiting to receive the shares from our prime broker. We are chasing our broker daily on this. 

All the best, 

Anda

[Custody fee for open positions on shares I can no longer trade]

Hi @Shelvock

Thank you for reaching out, 

You can email helpdesk.uk@ig.com to have the fee refunded. Unfortunately you will not be able to close the account up until the shares have been deemed worthless by our custodian broker. At which point we will be able to close the position. 

All the best, 

Anda

[Daily / weekly statements]

Hi @Victoria

Thanks for reaching out, 

Have you tried downloading the csv file in the statements or history section from My IG?

All the best, 

Anda

[API calls occasionally return ConnectionResetError10054]

Hi @nickcamel

Try reaching out to our IT team by emailing webapisupport@ig.com

All the best, 

Anda