[Will the way I see TSLA normalise after the stock split 3:1]

Hi @DimitrisHavlidis

Thanks for reaching out, 

The chart should now be adjusted following the split. 

All the best, 

Anda

[Demo account problems]

Hi @Liam15

Can you please try the following troubleshooting steps: 

1. Log out > Close all browser windows > Relaunch browser and log back in.
    
2. Try another browser - Chrome is recommended, however, Firefox/Opera are great alternatives to use for troubleshooting.
    
3. Try the browser's incognito (private) browsing mode

If the above does not assist please reach out to our IT team on helpdesk.uk@ig.com or through our live chat feature. 

All the best, 

Anda

[order completed alters on app]

Hi @Fxguy10

Thanks for reaching out, 

Try enabling push notifications from the My IG>Settings>Price and Dealing alerts

All the best, 

Anda

[CFD PLATFORM]

Hi @johnmaddockransom

Are you looking for equity options? If so we only have a few available online, the rest are only available on phone dealing. So you would need to call in to trade them. 

All the best, 

Anda

[Withdrawal of funds]

Hi @Brad67

Thanks for reaching out, 

Unfortunately we cannot be account specific here as it is a public forum. However you can follow up on this by emailing helpdesk.uk@ig.com or using our live chat feature .

It is likely that you need to verify the cards you have used to fund your account. You can find details on how to do this on the following link: https://www.ig.com/uk/help-and-support/deposits-and-withdrawals/withdrawals/what-verification-might-be-required-for-my-withdrawal

All the best, 

Anda

[USD Index Charts Not Working]

Hi @Niffad

Thanks for reaching out, 

Our IT team is aware of this issue and is working on a fix. The issue appears to be affecting most of our undated products in the demo environment. Charts don't seem to be updating since Friday.  Hopefully it will be fixed soon. 

All the best, 

Anda

[Future of Cineworld]

Hi @Pipdelmontblanc

Thanks for reaching out, 

Please see the following link to how we treat delisted stocks: 

https://www.ig.com/uk/help-and-support/corporate-events-and-dealing/corporate-action-events/what-happens-if-the-stock-i-am-trading-delists

All the best, 

Anda

[Start and end times of daily options]

Hi @Q12w3e4r

Thanks for reaching out, 

We offer some 24 hrs, whereas some are offered during market hours. Please see the following link with details on all our daily options. 

https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/products-markets-and-trading-hours/what-are-ig-s-options-bet-product-details

All the best, 

Anda 

[Stock pricing question?]

Hi @GodAtum

That depends on the account type, leverage yes. But for non-leverage this is not possible. You can make your share dealing a multi-currency account but in this case you lose the free commission benefit. 

All the best, 

Anda

[Stock pricing question?]

Hi @GodAtum

Thanks for reaching out, 

The fee is GBP30 per month, this can be rebated if you trade at least four times in significant value on any given month. You can find more info here: https://www.ig.com/uk/trading-platforms/prorealtime

All the best, 

Anda

[APE - AMC]

Hi @Upward1

Thanks for reaching out, 

We expect these shares will be booked shortly. Before US market open. 

All the best, 

Anda

[Interest Rates]

Hi @Thies

Thanks for reaching out, 

We do not pay any interest on available funds at this point. 

All the best, 

Anda

[If IG went was liquidated what protection is there for share accounts?]

Hi @Dv8or

Dematerialisation is the process of converting physical share certificates to electronic form, rematerialisation is then moving the shares from electronic form back to physical share certificate. 

All the best, 

Anda

[If IG went was liquidated what protection is there for share accounts?]

Hi @Dv8or

Thanks for reaching out, 

Client assets are segregated from IG assets, for retail clients these would be returned. You can learn more about this from the following link: 

https://www.ig.com/uk/client-funds

We offer share certificate rematerialisation, you would need to send that request to helpdesk.uk@ig.com and our transfers team would take it from there. 

All the best, 

Anda 

[How to set a copy trade?]

Hi @Hossein

Thanks for reaching out, 

We do not offer copy trading. 

All the best, 

Anda

[Stock pricing question?]

Hi @GodAtum

Thanks for reaching out, we wouldn't call it a setup fee for new accounts because if at any point you make less than 3 trades in a month then you will go back to paying GBP10 per trade in the next month. You would then need to place at least 3 trades in that month to qualify for free commissions in the next month. However you are correct that in your first month you will be charged GBP10 per trade on US shares and need to place at least 3 trades to qualify for free commission for the next month. See the following link for more info: https://www.ig.com/uk/investments/share-dealing/costs-fees

All the best, 

Anda

[MT4 Zero balance]

Hi @Matjoss

Thanks for reaching out, 

To add a demo on the MT4 terminal, click file, then open an account, choose IG demo server: demo-mt4.ig.com:443, follow the wizzard and choose betting-gbp under account type for spread betting. 

All the best, 

Anda

[Profit / loss multiple trades]

Hi @Matjoss

Thanks for reaching out, 

You would need to right click on the chart of a market that you have a position in, then show open positions. Please see illustration below: 

All the best, 

Anda

[Margin advice]

Hi @Matjoss

Thanks for reaching out, 

By the sounds of it your trade size was GBP10 per point. That means you make GBP10 for each point movement in your favour or lose GBP10 for each point movement against you. Yes the demo uses leverage, hence the margin that was set aside for the trade. We do not offer non-leverage demo's. However we do have live share dealing/ ISA accounts without leverage. See details here: https://www.ig.com/uk/investments/share-dealing

Have a look at our IG Academy, it is useful when you just stating out. 

All the best, 

Anda

[Costs of a spread bet]

Hi @Hampshire321

Thanks for reaching out, 

The formula for overnight funding on shares is as follows: 

Bet size x price x (country's interest benchmark +/- IG admin charge) / 365

Using your example above:  2 x 426.5 x (2.5% + 1.7231%) /365 = GBP 0.09 per night

All the best, 

Anda

 

[Hidden commisions?]

Hi @Marre92

Thanks for reaching out, 

We do not charge to amend working order, nor do we change to change limits and stops. You can see our charges from the link below: https://www.ig.com/se/kostnader-och-avgifter

Unfortunately we cannot be account specific here as it is a public forum. However should you wish to enquire about charges on your account feel free to contact kundservice@ig.com or use our live chat feature. 

All the best, 

Anda

[Future Index Vs Cash Index]

Hi @veerbajaj

Thanks for reaching out, 

The futures contract has already priced in all dividend adjustments and interest payments, so no adjustments are applicable when trading the futures contracts. 

All the best, 

Anda

[message ' Market No LONGER AVIALABLE ON LINE']

Hi @Bossman20

Thanks for reaching out, 

Limit of 1 000 000 shares can be purchased at a time on exchange through our broker, VELA LN is a market maker stock so you may be able to get your full size if you trade at quote. 

All the best, 

Anda

[How do I enable the buying of options on my account?]

Hi @sortaeduard

Thanks for reaching out, 

For equity options we only have a limited number of options available online. The rest are available on phone dealing, so you would need to call in to trade. Yes we do have BBBY available over phone dealing. 

All the best, 

Anda

[How to place stop and limit on same order]

Hi @CRomey

Thanks for reaching out, 

For share dealing we operate a direct custody model whereby all orders are routed through our broker to the exchange. Our broker does not support for the simultaneous placing of limit and stop orders on the same stock on exchange. 

All the best, 

Anda