Caseynotes

very funny @nit2wynit, you see when the platform really does go down the 'IG Status' thread I started for it got a thousand views and near a hundred replies in just a few hours, whereas your post in April about your problem on your computer just got *crickets*, see the difference?

S&P rally continues after US open. Daily chart;

Good beat on US non-manu PMI, 56.4 over 54 expected, Dow up to R3 and Dax making a move towards R1 H1 charts;

it took me a couple of goes, expect there is heavy use.

1 hour time gap on both web platform and mt4 with little change in price.

if they survive

https://status.ig.com/

they have frozen the system so would expect orders to be cancelled before restart

shouldn't worry @dmedin, will probably save you a bob or two 🙂

https://status.ig.com

looks like mt4 has been shutdown completely, price not moving.

all the platforms have gone now

never seen anything this bad before. https://status.ig.com/

yes, major outage notice

call to close only, they say keep trying. https://status.ig.com/

they just switched the notice from partial outage to Major outage

I'd have a go using live chat https://www.ig.com/uk/contact-us

Current platform issues; Issues closing positions Update - We're continuing to investigate this issue, please call only if you need to deal. Sep 5, 12:00 UTC Update - We're continuing to investigate this issue, please call only if you need to deal. Sep 5, 11:53 UTC Investigating - Some clients are experiencing issues closing positions via our platforms. Please call if you need to deal: 0207 896 0000. Sep 5, 11:33 UTC https://status.ig.com/?REF=TS&SM=TW&CHID=9

M15 charts and Dax has got itself caught in a coil while Dow grinds back up having found support at 26500.

Difficult to say but I would start to suspend other apps one by one and see if there was any change, you said you don't use an antivirus but check windows defender, stop using the Cleaner you mentioned earlier, next I would go into resource manager and look at the top exe cpu usage files and suspend any you don't need one by one. I've actually suspended the top 9, I don't use them and so I don't need them running constantly, stuff like cortana, skype, yourphone, winappstore.

I've used Tradingview for years and I've used the IG new platform since it was introduced, and the old platform for years before that, if there was a discernible lag between the IG new platform and Tradingview I really would have noticed. The problems you list are all related (not 2 separate causes) and would seem to be particular to your computer.

I can only presume there is something running on your computer that's interfering with the IG app, I think I would be looking at what else is running and would trial shutting down any possible candidates. Sometimes I'll have 3 or 4 platforms running at once, I move charts around on the IG platform for the daily dashboard post every morning, I'm often checking charts for others who have a query, that might mean having open mt4, IG live and IG demo and Tradingview all at once, I've been doing it for years.

I go on the IG platform every day and move charts around all the time, I go on tradingview most days and move charts around, the IG platform is not discernibly laggy at all compared to tradingview, not ever.

there are literally thousands of IG clients doing this

More likely to be noticeable on illquid markets such as aim stocks, not likely to be an issue if learning on fx majors or indices except for high impact news events.