OfentseIG

Hi @jabaty That is determined by the daily movement along the futures curve. We have a detailed explanation on our website explaining these charges and how to see if interest will be credited or debited. https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/why-is-overnight-funding-charged-and-how-is-it-calculated- OfentseIG

Hi @Baily All signals from autochartist and PIA are not coming up for all our clients. The team is working on this to resolve the issue. I can't confirm the expected time of the fix and truly apologize for the inconvenience. All the best, O.D

Hi @Scoops We have a few statements you can generate. Have a look at our statements FAQs page All the best, OfentseIG

Hi @kwanchichi Your query remains unclear. Can you please provide us with more information and context so we can help you resolve it? Thanks, OfentseIG

Hi @Voddy What type of account do you have with IG? You can only insert stops and limits on an existing position if trading in the CFD or Spread Bet account. Thanks, OfentseIG

Hi @jabaty @Daily We appreciate your feedback and can assure you that it will be forwarded to the relevant department to be reviewed. We recently sent an email regarding overnight funding on FX admin charges. I believe this was sent out on the 30th of December. This change went live from 16 January 2023 and impact the way our charges are presented on statements, alongside the calculation of the fee. This change will apply to all existing and new positions. Our website and legal documents will also be updated to reflect this. What does this mean for you? Currently the fee for holding FX positions appears as one cost on your ledger and statements. They’ll now appear as two separate lines, representing our admin fee and the ‘Tom-Next’ charge, calculated by the market. Separating these charges will add increased transparency to your overnight funding. When will the fee be applied? Currently, we apply overnight funding on a T+2 basis, so the fee for holding positions over the weekend is charged on a Wednesday. This is an industry standard on FX positions. As the ‘Tom-Next’ is an industry calculation, this element of your overnight funding will continue to be charged on a Wednesday. To align with our other asset classes, our admin charge for positions held over the weekend will be applied on a Friday instead. For clarity, holding a position through a Wednesday will incur three days ‘Tom-Next’ charge and one day of admin fees. However, a position held on a Friday will incur a one day ‘Tom-Next’ charge and three days of admin fees. How will the fee be calculated? Until now, we’ve advertised an admin fee of 0.8% annually for holding FX positions overnight. However, as we’ve applied only one admin fee over weekends and holidays, up to this point we’ve effectively charged less than this. Our advertised fee isn’t changing, but merely being charged in a different way. The evolution now brings the fee to the advertised 0.8%. All the best, OfentseIG

Hi @daviestar Thank you for reaching out. The WebAPI can only be accessed on leverage accounts like the CFD account and not non-leverage accounts. All the best, OfentseIG

Hi @abacus23 Please send a technical report on the PRT platform. 1. Locate the main toolbar in PRT 2. Click Help > Help Center 3. Choose I'm having a technical problem 4. Choose relevant option 5. Send report All the best, OfentseIG

Hi @markov1207 We form our volume indicator based on the S&P 500 Future as reported by CME. Our Cash contract is synthetically created from the futures contract price. All the best, OfentseIG

Hi @dw412 Thanks for reaching out. The ISA allowance is fixed on £20k. It would not be possible to reinvesting your profits as it would be considered as breaching the terms of the ISA regulation. All the best, OfentseIG

Hi @Ubidubium Thanks for reaching out. We are aware of the signals issue and currently working on getting this resolved. All the best, OfentseIG

Hi @Brenty The company had a 1 for 25 consolidation, then fractional shares were sold and paid out in cash. All the best, OfentseIG

Hi @espiral Thank you for reaching out. We appreciate your feedback. It will be forwarded to the relevant department to be reviewed. Could you please confirm which closed market or stock you were trading. Thank you! OfentseIG

Hi @Windjammer Thanks for reaching out. You need to sign the relevant tax form if you want to trade US shares or US incorporated shares outside the USA on a share dealing account. You can find the W-8BEN Form on My IG under the settings tab as shown below.

Hi @Sartois Thank you for sending through your stock request. If we can offer this stock, it will be available on our platform by Monday. All the best, OfentseIG

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 16th January 2023. These are projected dividends and likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. Amount in brackets is the expected adjustment after special dividends excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. Bloomberg Code Effective Date Summary Dividend Amount N/A 12/01/2023 Special Div How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

There’ll be some changes to certain markets on Monday 16 January 2023 and Tuesday 17 January 2023, as it’s a US federal holiday. Check the table below to find out how this could impact your trading. Note that all times listed below are in UK time. This information is accurate to the best of our knowledge, but it’s possible that these hours could change.

Hi @alkan Thanks for reaching out. You can trade options on your CFD and Spread Bet platform as shown below. On the mobile app, if you click 'Market' and search for a market, you will see 'Options' in the list provided. All the best, OfentseIG

Hi @zerocafeine Thanks for reaching out and we apologize for the delay in responding to you. You automatically pay spread when you open a position. At the time of opening, the bid and ask price are different. For example, if you are trading a short position on EUR/USD and open at a price of 10773.2 as shown below, you would have already paid 0.3 spread as it is already included in your opening price. Therefore, same principle applies when you close. Assuming the market goes down and the ask price drops from 10773.8 to 10773.2 and you decide to close, you would have paid 0.3 spread at the closing price. In total, you paid the full spread of 0.6 Your profit/loss is calculated as (Closing price - Opening price)x size Since your opening and closing price are the same, profit would be zero. All the best, OfentseIG

@kwanchichi If your take profit reaches, it would close all your positions. Thanks, OfentseIG

Hi @Gaby Yes it is. Please check the option on your My IG > Settings. You would need to send the link provided under refer a friend tab to your friends. All the best, OfentseIG

Hi @Joner Please try re-installing. These markets are always available when accessing MT4 through the IG server. All the best, OfentseIG

Hi @ezzaldeen Apologies for the delay and thank you for sending over your details. Verifying documents and activating accounts are very different. In addition to documents, our team conduct their own research and may even contact you to ask additional questions, before approving/ rejecting your application. We can guarantee that our team is working tirelessly to help activate accounts efficiently. Again, we apologize that this is taking longer than you expected. All the best, OfentseIG

Hi @kwanchichi Thanks for reaching out. There are specific trading rules set out by the NFA: Each position (Forex pair) can only take 1 Stop Loss and 1 Take Profit which is why it changes the other AUD/CAD trade; All positions must be closed on a First In First Out basis; You cannot hedge in the forex account. IG is obliged to comply with these rules set out by the regulator. All the best, OfentseIG

Hi @Anees No worries at All! All the best, OfentseIG