OfentseIG

Hi @LiamWhite Thank you for reaching out. We believe there is a risk of Novo Integrated Sciences Inc going OTC soon. It would be difficult for us to offer this on the share dealing at the moment. All the best, OfentseIG

Hi @Arnaud Did you try the link https://labs.ig.com/lightstreamer-downloads All the best, OfentseIG

Hi @urbant Thank you for reaching out. Is this regarding a transfer? We are unable to share DTC information as it is against IG policy to give to clients. We will send all the details to your receiving broker once we have your transferring instructions. All the best, OfentseIG

Hi @Varma Thanks for reaching out. You can only trade stocks which end with (All Sessions) during Pre- or Post- market. If the stock name does not end with (All Sessions) you would have to wait for the market to open. All the best, OfentseIG

Hi @devc It is up to the ETF issuer to provide a KID, we may not do so on your behalf. In this case, you would have to reach out to First Trust Nasdaq Cybersecurity ETF (CIBR). All the best, OfentseIG

Hi @N0rm Thank you for confirming. We are emailing you a document you would need to sign and scan back to us. We will add the account for you. All the best, OfentseIG

Hi @Scottw Thank you for reaching out. We apologize for the incident you experienced and for all the confusion. The true P/L will always be calculated correctly as this is your closing price minus opening, multiplied by the size. If you see any incorrect calculation you are more than welcome to contact us back. All the best, OfentseIG

Hi @devc You would be able to buy this stock if you have KID. You can just email the copy to helpdesk.uk@ig.com This regulation was enforced on IG on the 13 of April 2022. OfentseIG

Hi @NickW-uk Thank you for reaching out. I have forwarded your screenshot to the relevant team. We will send an update soon. The incident number for this case is INC0689187 if you need to contact client servicing for any reason. All the best, OfentseIG

Hi @devc Thanks for reaching out. US ETFs are still not available for retail clients. We would also like to draw your attention to the Regulation (EU) No 1286/2014 (the PRIIPs) regulation states that all retail clients must be provided with a Key Information Document (KID) prior to the purchase on any security (PRIIP) within the scope of the regulation. This regulation would prevent you from buying any US or foreign denominated ETF. As this ETF is listed on the NYSE exchange, you would not be able to purchase it with IG. This regulation covers (inter alia): • Foreign Exchange (FX) Transactions • Over The Counter Derivatives • Exchange Traded Derivatives (including ETFs , ETCs & ETNs) A KID must be provided to all European retail clients. UK retail clients remain subject to these rules at this time. All the best, OfentseIG

Hi @Anam This is a result of the IG charges on Share Trading accounts, particularly the commission fee and conversion charges. Our charges are stated here https://www.ig.com/au/charges. All the best, OfentseIG

Hi @N0rm Thanks for reaching out and we apologize for all the inconvenience. Please email us a screenshot of your MyIG window to helpdesk.uk@ig.com. This will help us determine the cause of the issue on your end. To check if you are viewing the right window, follow the guide below. Step 1: Make certain you are viewing your My IG window. Step 2: Check if you have the option to add an account. All the best, OfentseIG

Hi @richreed2426 We have reported this to the relevant department. An update will be sent to you soon. Please kindly note that the incident number is INC0689187 if you ever need to contact trading services. All the best, OfentseIG

Hi All, please kindly note that the integration between Tradingview and IG will be live by April 2023. All the best, OfentseIG

Hi @D600 Thank you for reaching out. We apologize for the delay in responding to you on a timely manner. You will not be able to open new positions on this market, however you will be able to close positions you currently hold. This is most likely due exposure where IG has reached it's exposure limit in the market. All the best, OfentseIG

Hi @Ivanbliminse Thank you, your request has been submitted. All the best, OfentseIG

Hi @Ivanbliminse Thanks for reaching out. When making a stock request please kindly give the following information: Name of stock Name of Stock Exchange Leverage or Share dealing Ticker Country of the stock Market Cap If the stock trades on OTC then we are unable to offer, we do not deal in OTC stocks. If you search on Google Finance or Yahoo Finance it will tell you what exchange the stock trades under the stock name and the market cap. All the best, OfentseIG

Hi @Graham Thanks for reaching out regarding our market offering. We do not offer corporate bonds on the IG platform. All the best, OfentseIG

Hi @elenka21 Thanks for reaching out. We are so sorry you feel our client servicing team was not able to help you resolve the matter. I believe the issue will be resolved now. All the best, OfentseIG

Hi @Appiah Would you please contact our helpdesk for log in issues. We are unfortunately unable to assist with log in issues on a public platform. All the best, OfentseIG

Hi @Bacy, we just reported the issue to the relevant team. I will have an update for your shortly. Thanks, OfentseIG

Hi @MFLDN Hi there, thanks for reaching out. Your request has been submitted. All the best, OfentseIG

Hi @AjaybirSingh I believe one of our agents has been in contact with you to discuss the incident, please contact us if you need any further assistance. All the best, OfentseIG

Hi @Hustle Welcome to IG community and thank you for reaching out. You can post any topic or question on any of our forums https://community.ig.com/forums/ All the best, OfentseIG

Hi @andygeach Thanks for reaching out and we apologize for the delay in responding to you. FTSE 350 markets are based on FTSE100 and FTSE 250 indices. They take the market cap of each component and derive an index for each industry. All the best, OfentseIG