CharlotteIG
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Posts posted by CharlotteIG
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On 13/01/2021 at 22:40, jeffjr said:
Hi there,
My account has been locked. I been trying to unlock it by confirming my email but it doesn't seem to work properly it keeps sending me reset password which I did a couple of times. I’ve also tried to recreate a new account with the same info but said the same details already exist in the system. Please I need assistance with this issue.
Thank you.
Hey there,
If the reset password isn't working it may be because you've entered your password incorrectly three times. When this happens the accounts lock. You have to contact us via call/ email if you need it unlocked.
All the best
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On 13/01/2021 at 19:45, akassaman said:
hello. how do I transfer my account to another broker? do I need to close the open positions first?
Hey @akassaman,
If you wish to transfer leveraged accounts CFD/ Spread betting this isn't something we can do. You will have to close your positions and withdraw the funds.
With share dealing/ ISAs you can transfer your portfolio. You simply need to reach out to the new provider. They will ask you questions and will contact us regarding the transfer. We handle it broker to broker.
All the best
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On 13/01/2021 at 19:44, bOTIR said:
HI there,
Im keep getting withdrawal error when i try to get money out to bank account.
Please advice bank account verified already
Hey,
I'm not sure why this would reject. What I would advise if refreshing the page and checking your account balance because if there's slow connection sometimes it says it hasn't gone through but it has.
If it continues to give you this message please reach out to us via call, live chat or email so we can investigate.
All the best
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On 13/01/2021 at 17:17, veer said:
Please help
Hey,
With share dealing you have to sell your shares if you want to crystalize your profit.
It's the same with leveraged but people will move their stops closer to the market price meaning that once the market moved out of their favor and hits their stop they're still taking a profit.
What you can do if say you were holding Tesla stock. You bought at 400 and the price moved to 435 you can put in a stop order to sell at 420 so if the market dropped to 420 or less we would sell your stock. However, you must be aware that with this order type you're giving us instructions to sell at a price or 420 or less. That means if there are orders in the market at 415 we can sell your stock there.
I hope this helps,
All the best
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On 13/01/2021 at 13:04, Ali_Abdul said:
Hi There,
I really love IG and I am so excited to trade with IG Markets! But, I have problem and my problem is I can't trade live, my account says "Pending" for days now and I have no idea when it will be active! I tried the Live Chat on IG's website it says "Waiting for an agent" and it takes forever and no one answers! So, on IG I can only use the Demo Account or the Share Trading Account which has less symbols (no indices, no commodities, no cryptos, no Forex)!
So, IG please active my account or let me know what else you guys want and I will provide it straight away. I want to deposit money and start trading right now!
Thank you and I will be waiting for a reply.
Hey,
Thanks for your post.
If your share trading account is open but your CFD account is pending please contact us. It means we need to confirm something with you to get the account opened.
All the best.
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On 13/01/2021 at 12:23, Carpenter said:
Hi,
New on the app and tried to buy a stock pre Market at 12:30 but the order says pending until market opens? How do I access us pre market? Thanks
Hey,
If you're working on leveraged you can only place pre market orders if the market is all sessions.
With non-leveraged account you can only place orders pre market is the market is all sessions. You also have to make sure the order type is a 'All sessions' order otherwise it will only work whilst the main session is open.
You can trade pre and post market for shares that aren't all sessions but you have to call to deal and the commission is our phone dealing commission.
Share dealing: https://www.ig.com/uk/investments/share-dealing/costs-fees
All the best
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On 13/01/2021 at 10:35, elir71 said:
I subsribed to a placing through primary bid for some AIM shares in Nightcap. The new shares should be transferred to my IG shares account. The shares have started trading today, however I cannot see my holding on my IG dashboard. Please could you explain.
Hey,
The instructions are in place and will settle by Monday 18th Jan.All the best -
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On 12/01/2021 at 22:15, JonathanMcGrath said:
It's been 6 days since i sent in my account verification documents and despite 3 phone calls and 2 emails i still can't get an answer as to when i can deposit funds to trade. A member of your support team told me they would ring me back today but failed to return my call. Really disappointing customer service tbh as i have been demo trading an account for 5 months now and had hoped to begin live trading on Monday of this week.
If you could please contact me as i am considering signing up with another broker if i can not get this issue resolved asap.
Regards, Jonathan
Hey @JonathanMcGrath,
I hope you're well.
There has been some delays but the account should be open by now. If it's not please email your account manager and ask for an update. It may have been that your calls were getting through to our trading team however someone still should have gotten back to you.
All the best
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12 hours ago, Ella said:
How do I transfer funds from my bank account as I would like to invest and trade within the IG platform quickly
Hey @Ella,
The fastest way to get funds onto your account is using a card. You can do this on the MyIG page by selecting Live account> Deposit funds> Fund using card.
If you want to make a bank deposit you can, you can find our UK bank details below (which can also be found by going to Live accounts> Deposit funds> Bank transfer.> Learn more
All the best
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17 hours ago, Merchantman said:
I AM TRYING TO DO THIS BUT NOT FINDING IT. NEW TO THE PLATFORM. ANY help would be great.
Hey,
If you're looking to trade this on a share dealing account it will not show because we can't offer Canadian stocks on the non-leveraged platforms.
All the best
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18 hours ago, plip101 said:
has anyone else experienced this? on 11th Jan, two of my positions were sold and re-bought without my consent / execution of them. I now still hold the same quantity but it says my P&L% is 0 (although P&L $ is positive) and the book cost is 0. What is going on?
Hey @plip101,
I hope you're well. If there's a ticker change, stock consolidation or split we will sell and buy back stock. I will show on your history but you will not be charged.
If you let me know which shares on the date this happened I can let you know why.
Also, when this happens the booking cost will change to 0. This doesn't mean the p/l is 0. You can amend the booking cost or if you call us we can amend it for you.
All the best.
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On 12/01/2021 at 03:46, samstheway said:
Hi
Can I request you to please add BUS.V Grande West Transport Corporation Group Inc. Ticker:
TSXV: BUS
OTCQX: BUSXF
Thanks!
Samir
Hey Samir,
I hope you're well,
If you want this added to a share trading account unfortunately we can't offer Canadian or OTC exchanges. Apologies for the inconvenience.
All the best
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On 11/01/2021 at 15:54, femig said:
Thanks @CharlotteIG on clarifying above.
Would it be possible to add these please. I couldnt find them in my share dealing acc. Many thanks
OTCMKTS: $STTP - stealth technologies
OTCMKTS: $UPIN - universal power industry corp
OTCMKTS: $ENZC - enzolytics
OTCMKTS: $AXXA - exxe group
NYSEAMERICAN: $TMBR -
Hey,
We can't add any OTC markets for the share dealing platform unfortunately. Timber Pharma has been added.
All the best
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16 hours ago, louisdew said:
Is there a time delay between Margin returned and P&L realised?
I recently closed a trade which was running at a profit. I only got my margin returned and not the profit from the P&L?
Hey,
There shouldn't be a delay. As soon as you close a position your margin should go back to your available funds. Please note your running losses will show in your available funds to trade. Meaning if you had £100 on your account.
You take out a position that needs £50 margin. (Ignoring spread in this)
Your available funds will be £100 - £50 (margin which will be returned once closed).
If your position is in a £70 profit your available funds will be £50 + £70 = £120.
So if you think your available funds only added on your margin it's because it did. Your profit and loss on positions changes for available funds. Once you close the position though it consolidates that profit. You will be able to see the closed position profit in your history.
All the best
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On 08/01/2021 at 23:55, nasimrahman1 said:
I just bought Tesla shares just before market closed and sold them.
I now want to withdraw my funds how complicated is the process.
I am from the UK and a rookie in this profession.
Please could someone reach out to me.
I'm a bit worried.
If this is on a CFD/ Spread betting account you can withdraw the funds as soon as you close your position. If the money amount has changes since closing the position that could only be due to other positions market price moving.
If it's on a non leveraged account the underlying settlement period works on a T+3 basis for US shares. This means the cash for these shares won't settle on your account the day you sold them but in three working days later.
If you're having issues withdrawing funds please give us a call so we can help.
All the best,
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On 08/01/2021 at 15:20, ramblers926 said:
Hi,
I am considering moving my ISA over to IG. I am particularly interested in the trading platform that can be used for ISA stock trading.
Is the platform for ISA the same as that for spread betting? What are the features and functionalities, e.g. what order types are supported? Is it possible to get hold of a demo account for this?
Furthermore, what are the charges and how does one go about creating an account and have existing ISA transferred over from an existing provider?
Thanks
Hey @ramblers926,
The platforms are similar however there are differences.
You can have a price from the market maker, a limit order, a stop order or a market order.
If you pick a limit, stop or market order you can choose the expiration date:
We don't have a demo for an ISA account as it's too hard to replicate in a demo environment. You can open a live non-leveraged account though with no obligation to fund if you want to see the features.
With ISAs we have a £24 quarterly fee. If you trade any commission you pay will be deducted from the fee. ( if you were to only to place one trade commission £10 the quarterly fee would be (24-10= £12)).
You can find the full list of fees here: https://www.ig.com/uk/investments/share-dealing/costs-fees
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2 hours ago, Guest Guest212fems said:
Hey,
Not sure if you reached out to our client facing team since but this is available on share trading:
When the symbol is blue it means the market is closed. It will open during US open hours.
All the best
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US Non-Farm Payrolls for December are released today at 1330 GMT. Unemployment rate of 6.8% est., Watch out for this if you're holding anything that may be impacted by the announcement.
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Citi sees no further upside for world stocks in 2021
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11 hours ago, Ellerinn said:
I cannot send money, payment by card fails, your bank account number is not written, there is no reply to e-mails
Hey,
If your card payment is declining and you can't get through to us for the reason you can send a bank deposit and proof of payment which means we can credit it straight away. You can find the payment details on the MyIG page by selecting Live accounts> Deposit funds> Bank deposit:
To send a proof of payment you can select MyIG page> Live accounts> Send proof of payment .
All the best
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3 hours ago, Guest MMCM98 said:
Hi Charlotte, could you please look into adding CWRK (nasdaq) for share trading accounts?
Hey,
Do you have the name of the stock? The ticker you provided only allows be to find the following:
All the best
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53 minutes ago, Tja said:
hi all,
I am trying to trade some bitcoin at the moment, but getting the message `closing orders only`. I could find some info why this might be happening, but not sure how to check this status before placing the order?
Hey,
You can check any trading information such as closings only, unlongable, unborrowable on the get info section in the deal ticket under other:
All the best
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58 minutes ago, Guest TJa said:
hi,
I'm currently getting a "closing orders only" message when trying to trade bitcoin on a spread betting account. Is it possible to check this somewhere that before placing the trade?
Hey,
You can check any trading information such as closings only, unlongable, unborrowable on the get info section in the deal ticket under other:
All the best
Stock not available on IG
in IG Account Support - MyIG Help
Posted
Hey,
We can't offer OTC stocks on leveraged or non-leveraged accounts.
Apologies for the inconvenience.
All the best