CharlotteIG
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Posts posted by CharlotteIG
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23 hours ago, Efrain said:
Many other markets show such kind of spikes, what happen if that spike, not seen in any other broker, cost you a stop triggering? and making a loss?
If the spike is incorrect it will not trigger your stops/ limits.
If for any reason the spike does (which is extremely rare), IG would be able to see this and would reinstate the position.
All the best
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On 11/11/2020 at 13:05, Bijan101 said:
Hi guys!
I referred a friend Tuesday last week (3/11/2020),
I was with them when they signed up and traded a good 10 mini cfds,
It's now Wednesday (11/11/2020) and neither of us have received anything.
How long do I need to wait?
Thank you guys for all your help.
regards,
Bijan
Hey,
I can see you're referring to the Australian team. These are checked on weekly, however, as mentioned in the terms and conditions:
8. Within 30 days of Your Friend becoming an Active Referral:(a) you will receive trading credit credited to your default IG trading account in the following amounts:i. first Active Referral: AUD150;ii. second Active Referral: AUD150;iii. third Active Referral: AUD300;iv. fourth Active Referral: AUD150; andv. fifth Active Referral: AUD750; and(b) each Active Referral will receive AUD150 trading credit credited to their IG trading account, together referred to as the “Refer a Friend Rewards”.All the best -
On 07/11/2020 at 12:54, Arindom said:
Hi @CharlotteIG
I just posted a question similar, but seeing this post wanted to respond to this for a better understanding of my scenario.
I am in UK but deal entirely on US ETF , TQQQ SOXL and TNA TZA.
Now though in some trades when it says profit, I have noticed that there is a loss in my account. I do as much as 3 in a month .
So my question to you is ;
1. If I choose to stay in Dollars for my trades, I am getting a feel that it might be a bit more profitable. But I am not sure with the charges, is it $15 every trade , both buy and sell?
2. Do the conversion fees be not charged then if its dollar and trading US ETF?
3. Do I need to convert before withdrawal manually or will it be converted before withdrawal anyway? Any charges then?
Will be really helpful with the answer.
Regards
Arindom
Hey @Arindom,
Thanks for your post.
1. If you choose to change your conversion from instant to manual you will be subject to the old commission fees which is a minimum of $15 (or 2 cents per share depending on which is larger) when you buy and sell. (So if you're buying and selling stock that's less than the 2 cents per share minimum you will have to pay $15 to buy and another $15 to sell.
2. If you only have dollars on your account and you're buying US stock there will not be any conversion fees. When you sell the stock it will go straight into your dollar pot so again no conversion fees.
3. This one is a little more tricky. So yes we do allow you to deposit and withdraw in dollars (when your base currency is sterling) however if you're new to IG and you deposited all the funds in sterling we may ask you to send the funds back in sterling. (please note these are rules that apply for share dealing accounts. With an ISA you have to convert the funds back to sterling.).
I hope this helps and if you need me for anything else @ me
All the best
Charlotte
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On 07/11/2020 at 14:49, Guest Joegender Garing said:
How to unblocked my account?
Hey,
There may be different reasons your account it locked.
The most common reason is that you've entered your password incorrectly 3 times. If this is the case you need to give us a call so we can unlock it for you.
All the best
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5 hours ago, Guest luis said:
My account is in french, when registering the system assumed that I speaks french! just because I selected belgium
Id like to change it to english, but I cant find out how
Hey,
You will have to reapply. Here are your options:
If you'd prefer Dutch: https://www.ig.com/nl/application-form
If you'd prefer English: https://www.ig.com/ie/application-form
All the best
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On 05/11/2020 at 18:08, Atrader00 said:
When giving details about annual income and current savings to set up a live account, what form of proof are you looking for? Is a screenshot of a bank statement okay for example?
Thanks.
Hey,
Thanks for your post.
Every scenario is different.
For proof of earnings a pay slip would be sufficient (although 2 would be better to show consistency). For wealth it needs to be cash or money held in stocks/ crypto. It cannot be a house.
I hope this helps. If you're still unsure reach out to us at helpdesk.uk@ig.com.
All the best
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Biden won 2020 US elections.
Are you trading today and if so what will you be trading on?
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21 hours ago, mikebn said:
how log does it take to transfer shares from another company to IG.
Hey,
Thanks for your post.
Transfers usually take 4-6 weeks depending on how cooperative your current broker is.
All the best
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18 hours ago, Caseynotes said:
everything seems back to normal now (search and activity page) after the reset.
I'm glad it's all sorted but apologise for the error.
All the best
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On 07/04/2020 at 14:32, Trylon said:
I have a Shares account and an ISA account. I created the watchlist in my shares account but I want to use it on my ISA account. Is it possible? I do not see it as an option.
On 30/10/2020 at 16:07, Guest Chao said:I too would be interested to know this!
Hey,
This isn't something we offer yet but it's something I pushed forward to our platform developers and is being looked into.
All the best
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14 minutes ago, Cadwalla said:
IG is advertising that Ant Group shares can be traded in grey markets before the IPO.
Where are grey markets located in the demo account?
Hey,
On the live account it can be located in the popular markets section.
Sometimes we do not reflect in the demo account because of it's volatility. All resources must go into making the live as good as it can be.
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7 minutes ago, Cadwalla said:
IG is advertising that Ant Group shares can be traded in grey markets before the IPO.
Where are grey markets located in the demo account?
Hey,
On the live account it can be located in the popular markets section.
Sometimes we do not reflect in the demo account because of it's volatility. All resources must go into making the live as good as it can be.
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2 hours ago, Guest XinYI Yang said:
Hi My a/c ID: ***** a week ago sent a BROKER TO BROKER STOCK TRANSFER FORM to your by the email. Could I ask how lone to be process and when can being move into my IG account?
Best regards
Hey,
I had to remove your account ID so others couldn't see it.
Broker to broker transfers usually take 4-6 weeks depending on how cooperative your old broker is.
All the best
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6 hours ago, Chainey said:
Hello, I'm new to IG and trading in general. I would like to find one to one training where someone can take me through trading strategies / analysis and the IG platform. I envisage a regular commitment of at least 5 or 6hrs per week face to face (zoom) contact. Eg Mon 2hrs, Tue 1hr, etc. I'd be looking to trade with real money from the outset and obviously pay for the training.
Is there such a service? If so any recommendations on where to look?
Thanks in advance for any help and pointers.
Cheers
Hey @Chainey,
We don't offer one to one service but you are more than welcome to do our online courses.
If you still have questions please give us a call and we will be happy to walk you through anything. And of course you can ask me anything by putting @CharlotteIG in your post.
All the best!
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18 hours ago, fxvalt said:
Is it possible to sort by %Change when viewing products? Currently we are able to sort by the instruments name but it would be useful to have an easy way to view which instruments have moved the most across the day. This can help with generating trade ideas. Other platforms have this feature and it would be nice to have it available.
Hey @fxvalt,
This is something we're working and will hopefully reflect in the platform soon.
All the best
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1 hour ago, Caseynotes said:
don't know what's going on, most of my posts seem to have gone missing, my activity page is only showing about a hundred posts out of 11,000.
maybe @CharlotteIG knows
Hey @Caseynotes,
We're still investigating this. Sorry for the inconvenience.
All the best
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20 minutes ago, Caseynotes said:
don't know what's going on, most of my posts seem to have gone missing, my activity page is only showing about a hundred posts out of 11,000.
maybe @CharlotteIG knows
I will get this looked into. They're all reflecting on my side.
Give me 30 mins to get back to you.
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On 30/10/2020 at 14:29, kwchylinski said:
I've heard some platforms don't charge commissions for limit orders and some even pay for placing these orders to incentivise liquidity. Is the commission on limit orders on CFD account any different to the standard commission for market order on CFD account on IG platform?
Hey,
Limit orders do not have a different charge from normal deal orders.
We change spread on most products apart from CFD share which charge commission.
All the best
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On 29/10/2020 at 04:02, debataf said:
Hello my account id ***** is still not activated. My id proofs and documents got approved long time ago. Can anyone please inform me whats the problem? if any documents required for activation please tell me.
Hey @debataf,
I've put your details forward to get the account opened asap. I removed your account number as it's personal data.
All the best
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On 28/10/2020 at 10:39, clarkw said:
As US election is coming soon. Just wondering any leverage changes would occur?
Hey,
There's no plans to change leverage. What you may see with the elections are large stop losses due to volatility.
All the best
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On 29/10/2020 at 08:24, Zingerbox said:
Hi,
Sometimes i trade bonds and was wondering if its possible to change the increments to 1/32 instead of decimals?
thanks
Hey @Zingerbox,
There's no way to change back to 1/32. I will put this forward as feedback.
If you're thinking of sometimes calling us to put on orders you can give us instructions in 1/32 as all dealers are trained to take those orders.
I will, as mentioned, pass on this as feedback. If you trade bonds a lot and are used to tradng in 1/32 it can be frustrating having to use decimals.
All the best
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On 28/10/2020 at 13:12, JayBee said:
Does anyone have a recent video tutorial ir can perhaps show a walk through on how to set these up?
I added metatrader to IG account and got he email and can see the account on my IG but when I go to add the login detail on meta trader I get a "boing" sound and it doesn't link up right now I am trying to do it all on the demo but have a live account too
Hey @JayBee,
I don't have a video but I have the link and step by step if that helps:
1. Download MetaTrader 4 from http://www.ig.com/content/dam/publicsites/igcom/mt4/ig4setup.exe
2. Once downloaded, launch the setup file
3. The installation will start with an introduction to MT4, click ‘Next’ to proceed
4. Review the terms and conditions, and click ‘Next’ if you agree to these
5. Choose the directory on your PC to install MT4 to. From here you can also choose to add a desktop icon and to launch MT4 once the installation is complete. Once satisfied, click Next
6. MT4 will now start installing
7. Once complete the platform will open automatically. You can also launch MT4 from your desktop, or via the Start menu.
All the best
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On 28/10/2020 at 11:39, Guest Kristina said:
I read that IG has a zero commission rule for traders who do more than 3 real account trades per month..does this same rule apply to CFDs as well? Thanks.
Hey,
This promotion is only for non-lev not for CFD commissions.
All the best
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ECB Leaves Rates Unchanged, EUR/USD Remains Weak and Tests 1.1700
funds
in IG Account Support - MyIG Help
Posted
Hey @jamiedixon,
If you're a little confused on the account balance it would be best to reach out to us we can go through all transactions.
All the best