Jump to content
  • 1

App push notifications not working


DoubleThinker

Question

Hi everyone,

From today Tuesday 17th August 2021 I have noticed I am not receiving any push notifications on my phone anymore. I have rebooted the phone and reinstalled the IG app. I have double checked the IG settings page, my phone notifications, data and battery settings and everything looks how it should. I am receiving notifications from other applications as normal. Everyone else experiencing this?

Thanks,

Antonio

Link to comment

26 answers to this question

Recommended Posts

  • 0
6 hours ago, DoubleThinker said:

Hi everyone,

From today Tuesday 17th August 2021 I have noticed I am not receiving any push notifications on my phone anymore. I have rebooted the phone and reinstalled the IG app. I have double checked the IG settings page, my phone notifications, data and battery settings and everything looks how it should. I am receiving notifications from other applications as normal. Everyone else experiencing this?

Thanks,

Antonio

Hi @DoubleThinker,

We are sorry to hear that you are facing a technical difficulty. I will forward your message to the relevant department to be fixed.

All the best - Arvin

 

Link to comment
  • 0
1 hour ago, ArvinIG said:

Hi @DoubleThinker,

We are sorry to hear that you are facing a technical difficulty. I will forward your message to the relevant department to be fixed.

All the best - Arvin

 

Yep no prioce alerts on phone, desktop notifcation and email. Have missed lots of opps because of this. Please fix asap, without alerts there is no trading!  Only alerts that are working are order fill alerts.

Link to comment
  • 0
5 minutes ago, Eddie_E1 said:

Yep no prioce alerts on phone, desktop notifcation and email. Have missed lots of opps because of this. Please fix asap, without alerts there is no trading!  Only alerts that are working are order fill alerts.

Hi @Eddie_E1,

The IT team is working on the matter to be resolved ASAP. We apologies for the inconvenience caused.

Thank you for your patience - Arvin

Link to comment
  • 0

Its 28th Feb 2023, IG trading alerts are still not working on my Samsung Galaxy note 9 after more than 2 years. IG told me they can't fix it yet on this thread they have been promising people throughout this time that they will fix the problem. 

This is a serious problem using the platform. Please can a senior person at IG please tell us why this has not been fixed for so long.

Link to comment
  • 0
4 hours ago, Martin said:

Its 28th Feb 2023, IG trading alerts are still not working on my Samsung Galaxy note 9 after more than 2 years. IG told me they can't fix it yet on this thread they have been promising people throughout this time that they will fix the problem. 

This is a serious problem using the platform. Please can a senior person at IG please tell us why this has not been fixed for so long.

Hi @Martin

We would like to apologise for any inconvenience caused. Please note that the Android team are currently working on a fix from their side that will be delivered in the coming updates. Please perform the below troubleshooting steps which should assist:
1. Open Settings in Android app
2. Disable "Alerts" option
3. Wait for 10 seconds
4. Enable "Alerts" option

All the best - MongiIG

Link to comment
  • 0
2 minutes ago, SteveL said:

I am having the same problem. I work on a Mac and a Windows computer, as well as ios. I have 2 simple indicator alerts set up and nothing....

Hi @SteveL,

Thank you for your post.

It's a shame you're experiencing some issues with your alerts at the moment. Kindly provide all the details so we can raise a ticket with our technical team.

I've just sent a DM to you now. Please check your inbox.

Thanks,

KoketsoIG

 

Please rate us on Trustpilot: IG Trustpilot 

Link to comment
  • 0
On 08/11/2023 at 18:28, KoketsoIG said:

Hi @SteveL,

Thank you for your post.

It's a shame you're experiencing some issues with your alerts at the moment. Kindly provide all the details so we can raise a ticket with our technical team.

I've just sent a DM to you now. Please check your inbox.

Thanks,

KoketsoIG

 

 

On 28/02/2023 at 18:45, Martin said:

Its 28th Feb 2023, IG trading alerts are still not working on my Samsung Galaxy note 9 after more than 2 years. IG told me they can't fix it yet on this thread they have been promising people throughout this time that they will fix the problem. 

This is a serious problem using the platform. Please can a senior person at IG please tell us why this has not been fixed for so long.

Push notifications for Ig app DO NOT work on android devices (samsung s8, huawei nova, xiaomi 13, samsung 23)

They only work on iOS.

Tested on multiple diff android phones with notifcations allowed.
I have been using IG for 10 years. I have alerted and repeatedly feedback more than 5 times over the last 5 years.

Nothing done. Problem not solved.

Ig android software development team should be fired immediately if they cannot fix this issue. 

 

And please stop telling us to send proof and submit a ticket to the relevant department. You have been sending this template text for the last 5 years yet nothing has been done.

 

IG team if the app doesn't have a glitch, prove it to us. Upload a live screen video of yourself setting an alert on Android phone. And show us the alert push notification works.

  • Like 1
Link to comment
  • 0

Hi  I gave up using the mobile app. The alerts don't come through from the desktop so I just run Chrome browser on  my mobile and log onto the main site.on my phone (Android)

At least I get the audible alerts now and the other advantage is you just click on the alert and you are straight on the instrument of interest. 

It also seems to be faster than the mobile app version

 

Link to comment
  • 0
3 hours ago, Stock_Index_Trader said:

My android push notifications are not working too.

Not working for push notifications itself.

Not working for IG App on my android device (even the app itself didn't give any notifications).

Dear @Stock_Index_Trader,

Thank you for your post. We are sorry for the problems you are experiencing with your Android push notifications. Kindly make sure the IG Trading App is not optimized by the system. In such a case system can decrease the precision of push delivery in favor of saving batter.

For this:

- On the device launcher screen long tap on the IG Trading app icon.

- Then, in settings tap Battery.

- Under "Manage battery usage," tap Optimized.

- Make sure "Optimized" is disabled

If the above does not resolve the issue kindly send an email to helpdesk.uk@ig.com with the type of alerts you have active and it will be forwarded to the technical team.

Thanks,

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

Link to comment
  • 0
33 minutes ago, Stock_Index_Trader said:

Dear KoketsoIG

I finally found the solution was to reinstall the app.

My theory is that the connection between the app and your alerts center gets permanently broken.

The only way to fix this is to reinstall it.

 

Dear @Stock_Index_Trader,

Thank you for your feedback and for sharing what worked for you in this thread. I'm sure it will help other members too!

All the best!

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • I am also new to this platform.  I also have a question related to spread betting for UK tax. IG always specifically mention spread betting is exempt from capital gain tax and stamp duty but never mention income tax. Does anyone know for sure if the profits and losses in spread betting need to be reported as income?  If so, should it be the net P&L for positions that are closed within the tax year?
    • Understanding the Repo Market: A Simple Guide Imagine you have a valuable watch, but you need some quick cash to pay for a surprise expense. You go to a pawnshop and offer your watch as collateral for a short-term loan. The pawnshop gives you the cash, and you agree to buy back your watch the next day, paying a little extra for the service. This is essentially how the repo market works in the financial world. What Is the Repo Market? The repo market (short for repurchase agreement market) is a crucial part of the financial system where banks and other financial institutions borrow and lend money to each other, usually overnight. They use high-quality securities, like government bonds, as collateral to secure these loans. How Does It Work? The Borrower (Seller): Needs cash for a short period. The Lender (Buyer): Has extra cash and wants to earn a small return with minimal risk. Collateral: High-quality assets like government securities are used to secure the loan. The Process: Step 1: The borrower sells securities to the lender and receives cash. Step 2: Both parties agree that the borrower will repurchase the same securities at a future date (often the next day) at a slightly higher price. Step 3: The difference in price represents the interest paid for the loan. Why Is the Repo Market Important? Liquidity Management: It allows financial institutions to manage their day-to-day cash needs efficiently. Low Risk: Using high-quality collateral reduces the risk for lenders. Interest Rates Influence: The repo market helps central banks implement monetary policy by influencing short-term interest rates. Economic Stability: A smooth repo market ensures that money flows effectively through the financial system, supporting lending and investment. Real-World Impact Banks and Businesses: They rely on the repo market to meet short-term funding needs, which helps them operate smoothly. Consumers: While not directly involved, consumers benefit from the stability and liquidity that the repo market provides to the overall economy. Central Banks: Institutions like the Federal Reserve use the repo market as a tool to control money supply and maintain financial stability. Key Takeaways Short-Term Borrowing: The repo market is all about short-term loans, often just overnight. Secured Loans: Loans are backed by high-quality collateral, reducing risk. Essential Function: It keeps the financial system liquid and stable, much like oil in a car engine. In Summary: The repo market is like a financial "pawnshop" for big institutions. It allows banks and other entities to quickly get cash by temporarily exchanging securities, ensuring that money keeps moving through the economy. Understanding the repo market helps explain how financial institutions manage liquidity and how central banks influence interest rates to maintain economic stability. Analyst Peter Mathers TradingLounge™  Source: tradinglounge.com 
    • I've been thinking about how gamers can easily advertise their creations, and what a platform designed for that would look like. This led me to do some research, and I found something interesting. During my search, Google brought up Cros, which is described as the world's most advanced in-game advertising platform. Cross allows advertisers to reach gamers through intrinsic in-game ads that enhance the experience, while also enabling developers to monetize their games without disrupting gameplay. One key aspect is the CROS token—central to Cross's economy. The token powers staking, payments, governance, and validation within the platform. Users can earn and trade CROS by participating in the ecosystem or get it pre-market on Bitget before live trading begins on the 23rd. What do you think of this innovation?
×
×
  • Create New...
us