Jump to content
  • 1

App push notifications not working


DoubleThinker

Question

Hi everyone,

From today Tuesday 17th August 2021 I have noticed I am not receiving any push notifications on my phone anymore. I have rebooted the phone and reinstalled the IG app. I have double checked the IG settings page, my phone notifications, data and battery settings and everything looks how it should. I am receiving notifications from other applications as normal. Everyone else experiencing this?

Thanks,

Antonio

Link to comment

26 answers to this question

Recommended Posts

  • 0
6 hours ago, DoubleThinker said:

Hi everyone,

From today Tuesday 17th August 2021 I have noticed I am not receiving any push notifications on my phone anymore. I have rebooted the phone and reinstalled the IG app. I have double checked the IG settings page, my phone notifications, data and battery settings and everything looks how it should. I am receiving notifications from other applications as normal. Everyone else experiencing this?

Thanks,

Antonio

Hi @DoubleThinker,

We are sorry to hear that you are facing a technical difficulty. I will forward your message to the relevant department to be fixed.

All the best - Arvin

 

Link to comment
  • 0
1 hour ago, ArvinIG said:

Hi @DoubleThinker,

We are sorry to hear that you are facing a technical difficulty. I will forward your message to the relevant department to be fixed.

All the best - Arvin

 

Yep no prioce alerts on phone, desktop notifcation and email. Have missed lots of opps because of this. Please fix asap, without alerts there is no trading!  Only alerts that are working are order fill alerts.

Link to comment
  • 0
5 minutes ago, Eddie_E1 said:

Yep no prioce alerts on phone, desktop notifcation and email. Have missed lots of opps because of this. Please fix asap, without alerts there is no trading!  Only alerts that are working are order fill alerts.

Hi @Eddie_E1,

The IT team is working on the matter to be resolved ASAP. We apologies for the inconvenience caused.

Thank you for your patience - Arvin

Link to comment
  • 0

Its 28th Feb 2023, IG trading alerts are still not working on my Samsung Galaxy note 9 after more than 2 years. IG told me they can't fix it yet on this thread they have been promising people throughout this time that they will fix the problem. 

This is a serious problem using the platform. Please can a senior person at IG please tell us why this has not been fixed for so long.

Link to comment
  • 0
4 hours ago, Martin said:

Its 28th Feb 2023, IG trading alerts are still not working on my Samsung Galaxy note 9 after more than 2 years. IG told me they can't fix it yet on this thread they have been promising people throughout this time that they will fix the problem. 

This is a serious problem using the platform. Please can a senior person at IG please tell us why this has not been fixed for so long.

Hi @Martin

We would like to apologise for any inconvenience caused. Please note that the Android team are currently working on a fix from their side that will be delivered in the coming updates. Please perform the below troubleshooting steps which should assist:
1. Open Settings in Android app
2. Disable "Alerts" option
3. Wait for 10 seconds
4. Enable "Alerts" option

All the best - MongiIG

Link to comment
  • 0
2 minutes ago, SteveL said:

I am having the same problem. I work on a Mac and a Windows computer, as well as ios. I have 2 simple indicator alerts set up and nothing....

Hi @SteveL,

Thank you for your post.

It's a shame you're experiencing some issues with your alerts at the moment. Kindly provide all the details so we can raise a ticket with our technical team.

I've just sent a DM to you now. Please check your inbox.

Thanks,

KoketsoIG

 

Please rate us on Trustpilot: IG Trustpilot 

Link to comment
  • 0
On 08/11/2023 at 18:28, KoketsoIG said:

Hi @SteveL,

Thank you for your post.

It's a shame you're experiencing some issues with your alerts at the moment. Kindly provide all the details so we can raise a ticket with our technical team.

I've just sent a DM to you now. Please check your inbox.

Thanks,

KoketsoIG

 

 

On 28/02/2023 at 18:45, Martin said:

Its 28th Feb 2023, IG trading alerts are still not working on my Samsung Galaxy note 9 after more than 2 years. IG told me they can't fix it yet on this thread they have been promising people throughout this time that they will fix the problem. 

This is a serious problem using the platform. Please can a senior person at IG please tell us why this has not been fixed for so long.

Push notifications for Ig app DO NOT work on android devices (samsung s8, huawei nova, xiaomi 13, samsung 23)

They only work on iOS.

Tested on multiple diff android phones with notifcations allowed.
I have been using IG for 10 years. I have alerted and repeatedly feedback more than 5 times over the last 5 years.

Nothing done. Problem not solved.

Ig android software development team should be fired immediately if they cannot fix this issue. 

 

And please stop telling us to send proof and submit a ticket to the relevant department. You have been sending this template text for the last 5 years yet nothing has been done.

 

IG team if the app doesn't have a glitch, prove it to us. Upload a live screen video of yourself setting an alert on Android phone. And show us the alert push notification works.

  • Like 1
Link to comment
  • 0

Hi  I gave up using the mobile app. The alerts don't come through from the desktop so I just run Chrome browser on  my mobile and log onto the main site.on my phone (Android)

At least I get the audible alerts now and the other advantage is you just click on the alert and you are straight on the instrument of interest. 

It also seems to be faster than the mobile app version

 

Link to comment
  • 0
3 hours ago, Stock_Index_Trader said:

My android push notifications are not working too.

Not working for push notifications itself.

Not working for IG App on my android device (even the app itself didn't give any notifications).

Dear @Stock_Index_Trader,

Thank you for your post. We are sorry for the problems you are experiencing with your Android push notifications. Kindly make sure the IG Trading App is not optimized by the system. In such a case system can decrease the precision of push delivery in favor of saving batter.

For this:

- On the device launcher screen long tap on the IG Trading app icon.

- Then, in settings tap Battery.

- Under "Manage battery usage," tap Optimized.

- Make sure "Optimized" is disabled

If the above does not resolve the issue kindly send an email to helpdesk.uk@ig.com with the type of alerts you have active and it will be forwarded to the technical team.

Thanks,

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

Link to comment
  • 0
33 minutes ago, Stock_Index_Trader said:

Dear KoketsoIG

I finally found the solution was to reinstall the app.

My theory is that the connection between the app and your alerts center gets permanently broken.

The only way to fix this is to reinstall it.

 

Dear @Stock_Index_Trader,

Thank you for your feedback and for sharing what worked for you in this thread. I'm sure it will help other members too!

All the best!

KoketsoIG

Please rate us on Trustpilot: IG Trustpilot 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • after last weeks sell off'  a chart showing price in a possible discount & at a previous level of interest 
    • Solana ($SOL) is facing a challenging period in the market, with its price dropping to $130.56 USD. Here’s a closer look at what’s happening and what might be next for SOL. Recent Price Decline 15.17% Drop in a Month: Over the past month, Solana coin has fallen by 15.17%. This decline reflects the broader market’s pressure on the cryptocurrency. 8.5% Weekly Fall: Just this week, Solana saw an 8.5% drop, a sign that bears are firmly in control. Despite attempts to maintain a bullish outlook, the market seems to have different plans. Critical Support Levels Breakdown of $134 Support: Recently, SOL broke through the $134 support level, raising concerns that further declines could be on the way. Key Support at $122: The $122 level is now under the spotlight. This price point has been tested six times, and many whales view it as crucial. A break below this could push SOL towards $90. But if this support holds, it might set the stage for a bullish turnaround. $100 Support: While the $100 support level is still a bit distant, it’s essential to watch if the current bearish momentum continues. Revisiting this level could spell trouble for Solana. Changing Market Sentiment Shift to Bearish: The overall sentiment around Solana is slowly turning bearish. Since March, SOL has struggled to make new highs, and the current price action suggests that new lows could be coming. Potential Bullish Outcome: However, some analysts believe that if Solana manages to stay above $122 throughout 2024 and 2025, it could be incredibly bullish for the future, possibly leading to significant gains in 2025. Upcoming Breakpoint Event Historical Price Surges: There’s a potential catalyst on the horizon. Historically, Solana has seen price surges two weeks before its annual Breakpoint event. In previous years, SOL surged by 35% in 2021 and 2022, and by 60% in 2023. 2024 Event: With 16 days left until the 2024 Breakpoint event, could we see another rally? Only time will tell. The Importance of $122 Support As Solana approaches the $122 support level, all eyes are on whether it will hold. A break below could lead to further declines, while maintaining this support could bring back some bullish momentum. As always, stay informed, and remember the old adage in crypto: "buy the rumor, sell the news." Keep watching the charts as we near the 2024 Breakpoint event.  
    • One of the prominent cryptocurrency exchange, has maintained its commitment to user security through its Protection Fund. This self-insured fund, designed to safeguard user assets against potential threats such as hacks, fraud, and market volatility, has shown remarkable stability and growth. The fund has consistently maintained a value above $390 million, surpassing Bitget's initial commitment of $300 million. The exchange ability to continues to maintain a reserve ratio well above 150%, indicating a strong buffer against potential risks. The fund's value has shown correlation with Bitcoin's price movements, demonstrating its responsiveness to market conditions. Over the observed period, the fund's value peaked at $424.8 million and reached a low of $350.7 million, showcasing its ability to withstand market volatility while maintaining a substantial baseline. In February, the fund reached an all-time high valuation of over $543 million, coinciding with broader market uptrends. The Protection Fund's portfolio includes high-liquidity cryptocurrencies such as BTC, USDT, and USDC, which contributes to its stability and liquidity. This diversification strategy aims to mitigate risks associated with external market factors. Bitget's approach of self-funding and internally managing the Protection Fund allows for potentially quicker response times in critical situations, as it operates independently of external regulations and approvals. As the cryptocurrency market continues to evolve, the performance and management of such security measures will likely remain a point of interest for both users and industry observers.
×
×
  • Create New...
us