IG's platform fallen on its @rse again?

[dmedin]

🤣

Reliably unreliable.

Lost all my drawings again, and slow AF.

[dmedin]

Okay now! 😻

[nit2wynit]

hahaha.  

I've just had charts up on retail Demo.......All seemed fine......also launched Live Retail platform.  Chart data was 7 mins behind the demo same stock!

No faith at all!

[Adam71]

Hello

For any reason my IG Platform switch to the Australian time schedule last week. I am based in Europe so platform shows charts with time +10 hours...It is now 8:00 PM in Europe, Charts shows 6:00 AM day after. Very disturbing @Caseynotes : Do you know how to fix this ?...Thank you in advance

[Caseynotes]

11 hours ago, Adam71 said:

Hello

For any reason my IG Platform switch to the Australian time schedule last week. I am based in Europe so platform shows charts with time +10 hours...It is now 8:00 PM in Europe, Charts shows 6:00 AM day after. Very disturbing @Caseynotes : Do you know how to fix this ?...Thank you in advance

Hi, the time zone of the web based platform can't be changed from the user interface, you will need to call the helpdesk who will refer to the tech department to reset your platform from their end. Interesting, I've not heard that problem arising before.

[Adam71]

Thank you very much !

[MongiIG]

On 02/03/2020 at 16:37, dmedin said:

🤣

Reliably unreliable.

Lost all my drawings again, and slow AF.

Hi @dmedin

We are working towards making IG trading platform charting developments better to provide a good user trading experience.

We would appreciate it if you could take part in the poll and vote as we are continuously working on adding more chart features to our IG trading platform to make your trading experience better. 

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All the best - MongiIG