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Charts being wiped out


ChrisRobUK

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5 hours ago, GTS15 said:

Yep , same here I managed to shut my day trades as had no levels to work to as kept disappearing , cost me a a lot of time and pips. Bad day to be doing a update should be on a weekend when the markets are quiet and not many trading 

Everything I’ve read on this thread sounds like bizarre behaviour from IG. Intentionally breaking their chart and analysis offering during periods of high volatility sounds like a case for a lawsuit under contract or consumer law....or maybe even negligence since this has happened repeatedly...

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I suppose they prioritized execution for the benefit of clients with open positions, who would have been outraged if trading was frozen and they missed out on big profits.

In any case we all now know that IG's system can't cope with major market moves as it fails repeatedly when these happen.

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not getting any update on any time scale now.  This is costing us a fortune not being able to react.  I didn't realise when they put the usual disclaimer about losing money it was because of their own system that causes the problem. Not the actual market

 

A shambles of a company

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    • Hi @ChocoIG, thanks for your question. Please reach out to our client facing team as we can't assist with these queries on the community, the client facing team will be able to check with the desk and see why your orders are not valid and give you feedback, but we do apologise for the inconvenience. You can reach them on helpdesk.uk@ig.com All the best - MongiIG
    • Yeah I can see that - from experience if the 50% level is going to work it'll go through in 1-3 attempts at most which means you can afford a tight stop, but you can use the swing low point, whatever suits you
    • I guess i do it because i see the low point as relative safety and assume the market won't go through it, but this can make the distance from my entry to the low point quite large and hence potential R smaller.  I'll take a look back to see how a % of ATR might have faired. cheers   
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