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Charts being wiped out


ChrisRobUK

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44 minutes ago, Burton said:

In order to maintain good execution we disabled some of the chart analysis tools

Translation: we're happy to keep taking your money even although our platform is sh!t.

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5 hours ago, GTS15 said:

Yep , same here I managed to shut my day trades as had no levels to work to as kept disappearing , cost me a a lot of time and pips. Bad day to be doing a update should be on a weekend when the markets are quiet and not many trading 

Everything I’ve read on this thread sounds like bizarre behaviour from IG. Intentionally breaking their chart and analysis offering during periods of high volatility sounds like a case for a lawsuit under contract or consumer law....or maybe even negligence since this has happened repeatedly...

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I suppose they prioritized execution for the benefit of clients with open positions, who would have been outraged if trading was frozen and they missed out on big profits.

In any case we all now know that IG's system can't cope with major market moves as it fails repeatedly when these happen.

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not getting any update on any time scale now.  This is costing us a fortune not being able to react.  I didn't realise when they put the usual disclaimer about losing money it was because of their own system that causes the problem. Not the actual market

 

A shambles of a company

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