[Platform Improvements]

On 09/03/2021 at 22:51, Guest SpaceBoi said:

On the laptop platform, would it be possible to have any stock tabs be highlighted at the top of your screen in some way when an associated Alert for that stock has been triggered?

Maybe, if not, then at least show the Alert section tab highlighted to show there is a newly triggered Alert.

The current system of a temporary alert banner can be missed if you step away, and means you have to continually check through your alert status.

Many thanks.

HI SpaceBoi,

Thank you for your suggestions it will forwarded to the relevant department to be reviewed.

All the best - Arvin

[How to check if a stock/ETF is eligible for an ISA?]

On 25/07/2021 at 06:12, MoUsm786 said:

Hi

i recently joined IG and had a question regarding ISAs.

I currently have a general trading account with IG, not yet opened an ISA. When i'm viewing a stock on 'my workspace', is there a way of determining whether it is available to be held in an ISA? For example, on the platform i currently use for my ISA, some stocks which cannot be held in an ISA are labelled as 'non-isa' and there's a notification that the stock is not eligible for an  ISA.

 

Is there any such feature on IG?

 

Thanks 

Hi @MoUsm786,
Unfortunately we do not offer this feature. I will forward your suggestion to the relevant department to be reviewed.

Thank you - Arvin

[Setting a Daily Loss Limit]

1 hour ago, garethw said:

Hi,

I have Googled and searched the forums however unable to find an answer for this.

Am I able to set a Daily Loss Limit for myself? So once the limit is hit, I am blocked from placing any more trades until the following day.

This seems like a basic request that a lot of brokers offer.

thanks 

Gareth

Hi @garethw,

We do not offer the a Daily Loss limit on our accounts. Nevertheless, we do have Margin call policy that is applying on leverage accounts .

Margin call is the term for when the equity on your account – the total capital you have deposited plus or minus any profits or losses – drops below your margin requirement. You can find both figures listed at the top of the IG platform.

You will get notified when your equity drop beneath 99% and 75% of your margin requirements. At 50% we will automatically close your positions.

Please keep in mind that it is your responsibility to keep an eye on it, as with high volatility your equity can drop below 50% in a short period of time.

Please find more details about margin call on this link here.

All the best - Arvin
 

[IG ISA - is there an equivalent of a stop?]

5 hours ago, kevm said:

I'm wondering if there is an equivalent of a stop in the IG ISA or share dealing platform. Obviously there is in the spread betting but I can't see it in the ISA?

Hi @kevm,

On the dealing ticket in a non-leveraged account ( Share trading- ISA) you will see order type:

From there you have different options with a description.

I hope that it helps

All the best  - Arvin

[Open an account]

16 hours ago, Gold-In said:

Hi ,
Please contact me from the Dubai branch to know how to open an account and what is the value of the leverage.
Please speak in Arabic.

have a nice day

Hi @Gold-In,

Please call 00971 (0) 4 559 2108 for the Dubai office in Arabic.

https://www.ig.com/ar-ae/welcome-page

Thank you - Arvin

[How to change the leverage of my live accounts?]

2 minutes ago, Guest Lyoto said:

What's the fixed leverage ratio?

Hi Lyoto,

It will depends on your location, for example for UK :


More details here.

Please make sure that your are looking at the right website for your region.

All the best - Arvin

[Demo account for basic stock trading/investing]

On 26/07/2021 at 11:14, emexes said:

How do I buy Mandrake Resources (ASX) on a demo account?  Mine says "CLOSING DEALS ONLY - IG is not accepting opening trades on this market, you may only place an order to close."

Initially I thought it was because my first attempts were before the market opened at 10am, but now that the market's open and I can see trades for Mandrake going through like usual (and even bought some myself via another broker) I still can't place an order for same in my IG test account.

 

Hi @emexes,

Mandrake Resources Ltd is not available to trade on leveraged account (CFD). You can see that information is available on the info tab on the dealing ticket:


All the best - Arvin

[Forex options micro lot]

15 hours ago, Dann said:

Hi Arvin,

Thanks for your reply.

I have tried the demo account and web trading platform via browser, however, when I chose for example buy PUT on a strike price, the min contract size I could set is 1 which should be equal to 100,000 lots size, so how can I set contract size to mini size for fx options?

Thanks!

Hi @Dann,

Sorry about the confusion, I thought you were asking for an options to change the lot size on FX.

For FX Options they are all standard size, we do not offer an option to change the lot size on Options.

All the best - Arvin

[How can I reorder the watchlists I’ve created?]

On 11/06/2021 at 01:34, slordz said:

I’ve created about 8 watchlists over past few years but now I want to reorder the watchlists. Eg:

 

banks -> funds -> fx

fx -> funds -> banks

 

seems there is no way to do this? Only delete and renaming of watchlists is allowed

Hi @slordz,
At the moment there is no options to organised the watchlists other than by changing their name.

I will forward your feedback to the relevant department to be reviewed.

Thank you - Arvin

[I can’t withdraw funds]

On 21/04/2021 at 01:56, Mazaftm said:

I can’t withdraw funds on the app has anyone got an idea I have sold my shares and have the funds available but when I try and withdraw it says insufficient funds 

Hi @Mazaftm,

The discrepancy between you available funds and your available funds to withdraw is due to the settlement period.
If you sell shares it will take 2-3 days to settle, until then these funds will only reflect in your available funds and not the funds to withdraw.

More details here.

All the best - Arvin
 

[Stop loss]

9 hours ago, Mairi said:

Hey guys.  I'm reasonable new to IG and im looking to set a stop loss. All the information i can find is about the desktop platform whereas im purely the android app. Am i doing it correctly? I want a stop loss of 19p. Its just that the order 'limit-day' doesn't have a stop option as i would have expected

Hi @Mairi,

On your screenshot, Limit means more favorable price and Day would be the expiry.

"A limit order is an instruction to execute a trade at a level that is more favorable than the current market price." more details here.

"A day order is defined as an instruction from a trader to their broker, to buy or sell a certain asset. Setting a day order means that the deal has to be executed if an asset hits a specified price (referred to as the level) at any point during the trading day on which the order is made.

The day order will expire if the price specified in the order is not met by the time the market closes"
more details here.

I hope that the definitions help.

All the best - Arvin

[Why is VWAP not included in the trading platform?]

On 11/06/2021 at 21:54, Guest Rick said:

IG please provide VWAP

Hi Rick,
The Volume Weighted Average Price indicator has been added. Once you right click on the chart, select Indicators :

All the best - Arvin

[Monthly and Quarterly Statements]

On 24/07/2021 at 02:27, Kartikeya said:

I still can't see monthly statements for my ISA, CFD or Share Dealing accounts. @ArvinIG 

Why is this information not available for my accounts? Do I need to opt in somewhere?

Hi @Kartikeya,

Once on My IG > Dashboard > Live Accounts, please make ssure that your are viewing the relevant account.

If you still having difficulties, the best would be to reach out to helpdesk.uk@ig.com for further assistance.

All the best  - Arvin

[Every single open position is missing from the chart.]

On 23/07/2021 at 23:50, nit2wynit said:

By the way I posted this back in June 16th

Hi @nit2wynit,
We recently added Moderators like myself to increase our reactivity on the posts 🙂.

All the best - Arvin

[Year financial statement for ATO]

26 minutes ago, BFERRY said:

Still nothing released @ArvinIG.  Any thoughts on when they are actually coming?

Hi @BFERRY,
We apologies for the wait. I have been informed that they will be released this week.

Thank you - Arvin

 

[Cup o' coffee anyone?]

On 23/07/2021 at 17:03, deankh said:

Just been looking back at this and wondering where we are going from now.... 10k point move and counting. 

Hi @deankh,

You might be interested in this article by Daily FX https://www.dailyfx.com/forex/market_alert/2021/07/26/Coffee-Prices-at-6-Year-High-as-Extreme-Cold-Weather-Hits-Brazil-.html .

All the best - Arvin

["Open Position" detail shown on chart]

38 minutes ago, Guest Biglongjhon said:

Hey can you do this on there app 

 

Hi there,

On the app you have fewer options in columns for the open positions. 

Thanks - Arvin

[Consolidated Tax Certificate (CTC)]

1 minute ago, Guest Sharon said:

Hi Arvin, for AU please.

Hi Sharon,

For AUS they will be released this week.

Thanks - Arvin

[Does IG Dubai offer swap-free/Islamic accounts for Muslim traders?]

On 02/05/2021 at 23:16, MerajA said:

Hello,

I recently tried out your services on a demo account and was very impressed by it. Before opening a live account, I would like to know whether IG Dubai (DFSA regulation) offers swap-free/Islamic accounts for Muslim traders. Kindly inform me of this.

Thank you.

Hi @MerajA,
 

We used to offer SWAP free accounts for Dubai residents however we don't offer this type of account anymore.

Thanks - Arvin

[Can I wire transfer USD from etrade to my IG platform (AU) for the Forex trade?]

23 hours ago, Guest Azi said:

I wonder if anyone has experience with wire transfer out of etrade in USD into IG platform based in Australia for Forex trading? And how much cost involved from IG side?

Hi Azi,

We don't accept funds transfer from other broker. Unfortunately the wire transfer won't be possible for your AUS account.

All the best - Arvin

[Ticker instead of full company name]

On 24/07/2021 at 13:30, King_Reidy said:

Hey legends!

 

I want to be able to view the ticker instead of the full company name, however i can't find any setting to change this.

Can you please tell me how? it frees up screen real estate and is much easier to follow than having to keep track of entire name of the company.

 

thanks!

Hi @King_Reidy,

Thank you for your feedback. I have forwarded your suggestion to the relevant team to be reviewed.

Thanks - Arvin

[Consolidated Tax Certificate (CTC)]

13 minutes ago, Guest Sharon said:

Any updates on CTC release?

Hi Sharon,
The CTCs should by available by now, it was released last week. There would be available in My IG > Dashboard > Live Accounts > Statements, if you received Dividends during that financial year.

If you need further assistance reach out to helpdesk.uk@ig.com.

Thank you - Arvin
 

[Why my IG MT4 don't have Autochartist?]

On 05/07/2020 at 20:29, Guest lengenig said:

Downloaded this mt4 from IG link, but don't have Autochartist?

Why?

 

 

 

On 23/07/2021 at 12:50, Guest Nitin said:

Hi, i dont have answer at the moment. but even i want to know. i am trying all the options and ways to get the autochartist on igmt4 but couldnt get it. its not there in navigator as IG website says. i am using macos

Hi all,

The Autochartist plugin is available on this link : https://www.autochartist.com/metatrader-plugin/index_en.html

I hope that it helps !

All the best - Arvin

[I paid through my Bpay account. When can the fund be available?]

3 minutes ago, hjdij said:

I sent money to my IG Bpay account on Friday and still my fund is zero(Monday).

When would I be able to see the fund?

Hi @hjdij,

BPAY payment can take 1 to 2 business days depending on bank cut-off times.
Since there was the weekend, it is likely it will be credited today or tomorrow the the latest.

All the best - Arvin

[Wheres my login id, for my metatrader?]

3 hours ago, theruleof7 said:

Not long joined IG, cant find my login id anywhere on my IG as need for my metatrader,  can anyone help please?

Hi @theruleof7,

Once on My IG > Dashboard , you will need to click on Add an account :


From there select the type of account you would like to open :


Once completed you MT4 account details will appear on your Dashboard :

You can then launch MT4 and login to the IG-LIVE server.

All the best - Arvin