ArvinIG
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Posts posted by ArvinIG
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On 01/05/2021 at 19:21, GingerDT said:
When I go to setup MFA on my Windows desktop and try to generate a QR Code, nothing happens when I click the button which is Blue not Green as stated.
Any ideas if there is a problem with the tool?
Hi @GingerDT,
You can try with another browser and/or clear your cache and cookies.
All the best - Arvin -
10 hours ago, PureGain said:
Hi I was with a broker for nearly 2 years and they asked my for the source of my funding, I gave them my bank statement and one other showing my income. The source of my money is savings over my life time and some money given to me by my parents. They wanted pages of bank statements personal account and I thought this was too much info to pass over and in any case I have not got allot of what they wanted. Is this the same with IG or are current bank statement suffice? I don't want to transfer money and then have to go through this again. Any help would be appreciated. thanks
Hi @PureGain,
The only times IG will ask you for a bank statement would be to verify the source of funding o return the funds to the same source. For example if you make a card deposit, we will require you to send us a bank statement showing your card deposit to IG, if you are withdrawing more than what you deposited.
Other than this we will not ask for you to show us your account balance showing income and savings.
The only time further document will be required, would be due to compliance investigation.
All the best - Arvin -
17 hours ago, kuprainis said:
Hi! Today (02/08/2021) I wanted to trade indicies market, but when I was adding my stop order or limit order ProRealTime said "order rejected. minimum distance for this market is 300pts". What is going on, can someone help? 300pts is insane - its like predicting the future. Please help! Tank you!
Hi @kuprainis,
Could you please send an email to helpdesk.en@ig.com with your account details and a screenshot of the market you are trying to trade.
Our team will be able to clarify on the distance requirements.
All the best - Arvin -
11 hours ago, Guest CedyB said:
How do I download the IG app to my Applemac laptop. I seemed to have tried everything without success..........
Hi CedyB,
There is no App for laptops ( Mac or Windows) you will need to open a web browser, preferably Google Chrome and go on IG.com to login. You do not need to download anything.
All the best - Arvin -
14 hours ago, Guest Magdalena said:
Hi,
I have submitted the application for cfd account, but my account is still pending. I have passed the test but on my dashboard message that my wealth and experience have not been meet appears. So I am not sure what is the problem. Could you please advise should I wait for approval, or something else is the problem?
Hi Magdalena,
If your experience/wealth have not been met it means that your application has been rejected. You can reach out to heldesk.uk@ig.com for further details.
All the best - Arvin -
14 hours ago, Guest Ravinder Gambhir said:
Please e/mail me three Amount figures as follow for FY 2020-2021 A/c No. GY 17
1) Total Aount of Purchases of shares....
2) Total amount of Sales of shares....
3) Closing stocks details and the total c/s prices of all shares and the total amount.
Please do the needful asap.
Thanks ,
Ravinder
Hi Ravinder,
Please send your request to helpdesk.uk@ig.com. You can download your transaction history from My IG > Live Accounts > History, from there you will be able to work out the amounts you are after.
All the best - Arvin
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14 hours ago, Guest Marco Del Borrello said:
I need to understand why i am paying 30£ every month and not happend in the past, what is changes?
Hi Marco,
It is likely that the chart fee is in relation to ProRealTime : https://www.ig.com/uk/help-and-support/charts/prorealtime-charts/how-does-the-prorealtime-fee-and-rebate-workPlease go to My IG > Settings > ProRealTime check if the chart is activated.
If you need further assistance please contact helpdesk.uk@ig.com.
All the best - Arvin
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16 minutes ago, steveccc said:
Can someone please tell me how to change the TFN in my account thanks
Hi @steveccc,
You will need to send an email to helpdesk.au@ig.com with your account details and a request to delete your TFN. Once done you will be able to add the new one on the platform directly.
All the best - Arvin -
On 30/07/2021 at 22:34, DavidDPJ said:
Arvin,
The trades and transactions are shown here in the transactions dropdown but the Trade Analysis history has not updated since 27th July, why is that.
On 31/07/2021 at 02:21, esspeegee said:I was told yesterday that...
"We are experiencing a technical issue with trade analytics updating. Our tech team is working on getting this resolved."
Hi @DavidDPJ @esspeegee,
The Trade Analytics feature is now back online and functional.
Thank you for your patience - Arvin -
On 01/08/2021 at 12:32, ssha said:
Hello,
I tried to search for a CFD in the "New Zealand" market and I can't seem to find it, this happens on both the IG app and browser (see screenshots below):
I have also been recommended to activate the "New Zealand" (NZX) market data feed in my account settings, but I am unable to find the exchange on there (see screenshot below):
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The IG website shows that stocks within the "New Zealand" market are active on the IG standard trading platform (see screenshot), so it seems this issue is potentially restricted to my CFD account only.
Could the "New Zealand" (NZX) market please be added to my CFD account, otherwise any help or investigation on this would be very much appreciated.
Thanks!
Hi @ssha,
please reach out to helpdesk.au@ig.com with your account details and screenshots. They will be able to check you settings and assist you further.
All the best - Arvin -
17 hours ago, spsbv said:
Hello, please could you advise if the profit/loss amount shown on the platform, during a trade, is inclusive or exclusive of commission? Thank you
Hi @spsbv,
The P/L does not include the commission only your opening and current level.
All the best - Arvin -
12 hours ago, spsbv said:
Hello, please could you advise if the pricing show on a chart, during a trade, is actually live, or is there a minimal delay? If it is live, please explain the the reference to live pricing in the "extra" section. Thank you
Hi @spsbv,
The pricing is live unless indicated otherwise.You can send an email to helpdesk.uk@ig.com with a screenshot and clarification on what do you mean by extra section. The helpdesk team will be able to answer your question precisely.
All the best- Arvin
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On 31/07/2021 at 11:07, MikeRob said:
Hi @ArvinIG,
Any update on when the statements will be released?
Thank you - Michael
Hi @MikeRob,
The Australian statements were released last week. You should have received one if you received dividends during the 2020-2021 financial year.
You can find your transaction history in for EOFY 2021 in My IG > Live Accounts > History.
All the best - Arvin -
On 31/07/2021 at 16:21, Bnjmntcknr said:
I had submitted my drivers license as a form of identity yesterday and it’s still pending.
My name is Benjamin Tickner and my account number is TWJ6Q
Hi @Bnjmntcknr,
I can see that your documents have been uploaded. Your account should shortly be active. Could you please send an email to helpdesk.au@ig.com, they will be able to provide you with an update on your account.
All the best - Arvin -
On 31/07/2021 at 11:27, Mardi said:
Is Bitcoin trading down on Saturday morning 31st July 2021? My profile is not updating after 07:58am
Hi @Mardi,
Bitcoin is available 24h/24h the only time when you won't be able to trade is when IG is doing it's data back-up on Saturday mornings.
All the best - Arvin
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16 minutes ago, POMTOM said:
Can I stream my IG trading data live to my own website with all my trading history?
Hi @POMTOM,
You will need to make sure that you are not sharing any personal information and account details. I will ask the compliance team if that would be possible and come back to you when I have a reply.
All the best - Arvin -
3 hours ago, DavidDPJ said:
Hi, My trading history normally updates but for some reason it has not updated my closed positions in the last two days. Is there something I need to do, is it a fault or is this usual and it will just update in the coming days. Thank you in advance.
Hi @DavidDPJ,
If you go to My IG > Live accounts > History > Transactions > Date > 3 days. Do you have these transactions showing up?
If not please contact our support at helpdesk.uk@ig.com for further assistance.
All the best - Arvin -
11 hours ago, Guest Pritesh said:
Same issue today, BUY price and Candlestick is not in sync...
Why is there any issue?
Hi Pritesh,
If you right click on the chart on the platform you will see the price option. You can then adjust what price you would like to display, by default the Mid price is displaying.
I hope that it helps !
All the best - Arvin -
14 hours ago, akaBruce said:
Ah so this was a stock split? I sold my shares just a few days before the 'split' and was shocked to see it crash so hard. Is there any indicator on the trade UI to show that it was 'split'?
Hi @akaBruce,
There is no marker or indicator on the chart or platform showing that there was a split. You can find this information on the news or online. Otherwise for Corporate action such as Right issues, the Corporate Action team will send you an email with all the details and your options.
All the best - Arvin -
On 25/07/2021 at 01:27, shopvegn said:
Kaltura (KLTR) and Outbrain (OB) just went public on NASDAQ — why aren't they listed on IG?
Hi @shopvegn,
I have requested for these stocks to be added, they are now live on the platform.
All the best - Arvin -
4 hours ago, Wiz1 said:
Sometimes when opening or closing an order on MT4 mobile Iget a message saying that the price gas changed with the option to accept or reject the change. If I reject all is fine but If I want to accept the change and place the order sometimes the same message just pops up again and this can keep going on and on.
Is there a way to disable the message so that the orders just executes no matter what the price change is?
Hi @Wiz1,
You might need to change your alerts setting on the MT4 Terminal.
Please have a look into this link https://www.metatrader4.com/en/trading-platform/help/overview/terminal/terminal_alerts.
All the best - Arvin -
6 hours ago, JonathanRH said:
@CharlotteIG - can you add NASDAQ: SNPO? (Snap One Holding Corp)
Thanks!
Hi @JonathanRH,
I have forwarded your stock request to the relevant team.
All the best - Arvin
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6 hours ago, Guest Account Not Activated said:
Documents were approved, but I've been waiting for almost 1 month to get account activated.
Hi,
Could you please reach out to the account opening team via newaccounts.uk@ig.com ? They will be able to provide you with an update on your application.
All the best - Arvin -
2 hours ago, Kiejac9 said:
I've clicked the wrong account type when signing up and I want to change it
Hi @Kiejac9,
You can add a Share dealing account on you Dashboard by clicking on Add an account :
Once added please send us an email on helpdesk.uk@ig.com to delete your Spread betting account, if you wish you can keep your Spread betting account open.
All the best - Arvin
Noob Question - Sorry :(
in New to IG Community
Posted
Hi @PAULFURZE,
On the London Stock exchange the prices are quoted in Pence 1/100. That would explain the pricing you see.
I hope that it helps!
All the best - Arvin