ArvinIG

July 25, 2021

On 25/07/2021 at 07:46, evas0 said:

Can you add Nissha Technologies Ltd to the list, please ?

Hi @evas0,

Nissha Company Limited (7915.T) is available on our platform for leveraged account.

All the best - Arvin

July 25, 2021

On 24/07/2021 at 21:29, Karl60 said:

With an IG share dealing account (for trading real stocks) is there a way to avoid the T+3 settlement period when selling shares?

Hi @Karl60,

The expected settlement window for share dealing positions is two or three business days, depending on the exchange. Unfortunately, there is no way around to fasten that process.

All the best - Arvin

July 25, 2021

On 24/07/2021 at 19:47, Dann said:

Hi,

Does anyone know if IG supports forex options trading micro lot?

Thanks.

Hi @Dann,

For Forex trading you have the option of normal lots 100,000 , we do also offer Mini contracts where the lot is 10,000.

I hope that it helps !

All the best - Arvin

July 25, 2021

On 24/07/2021 at 19:43, Guest dan said:

Hi,

Does anyone know if IG supports forex options trading micro lot?

Thanks.

Hi Dan,

For Forex trading you have the option of normal lots 100,000 , we do also offer Mini contracts where the lot is 10,000.

I hope that it helps !

All the best - Arvin

July 23, 2021

On 01/04/2021 at 14:42, Guest igigigigi said:

Can I place multiple buy orders at different levels and later close the one I want in no particular order?

Hi,
Yes you can, you will need to go to you order tab on the left hand side of the platform. From there you can close your order in any particular order:

All the best - Arvin

July 23, 2021

On 24/05/2021 at 21:57, Sjd101 said:

Hi

Very new to this. Trying to buy some shares in Cineworld. I want to put in a limit order below the current price. I cannot get the order to confirm. I just keep getting a message "Order too far from the last traded price." Surely I should be able to put a Buy request in at any price regardless of how realistic or not it is? It was trading around £89.50. Put in an order at 8750, 8800 and 8900. Same error. Can anyone assist?

Thanks in advance

Hi @Sjd101,

The last traded price will display on the platform, form there you will need to place an order close to the last traded to be executed at the opening.
I believe that in your case, you should try to put in 87.50, 88.00 and 89.00.

I hope that it helps!

All the best - Arvin

July 23, 2021

On 14/03/2018 at 20:52, robbob777 said:

Can someone please tell me why i need to provide a TFN to trade aus shares but not US shares? im new to IG.

If i click on the little blue pen icon it asks for my TFN? Is this a one off because im new?

Hi @robbob777,
It is a one off proces, you will need to enter you TFN for AUS shares. For US shares you will need to complete a W-8BEN form :

All the best - Arvin

July 23, 2021

On 21/01/2019 at 22:39, Guest Du Toit said:

How do i change the currency from GBP to AU dollar on my int acc? Can i fund my int acc from my dom acc?

Hi,
To change the currency on your account it will need to be a leveraged account. To do so please send us an email on helpdesk.uk@ig.com.
Once the currency changed you will be able to transfer funds from your domestic account to international with a conversion, or you can add funds directly yo your account if you have a bank account with the same currency.

All the best - Arvin

July 23, 2021

9 hours ago, Wilf643 said:

Hi , did you get an answer to this ?

Hi @Wilf643 @Robby555,
On the platform once you add you open positions on the workspace you can show the P/L in points:

I hope that it helps.

All the best - Arvin

July 23, 2021

On 02/06/2021 at 20:49, EllyD said:

Is there a way to better manage this?

It would be really useful if you could either hide positions where the market is currently closed or at least separate them, with open market positions up top and positions in closed markets below.

I asked this back in August 2020 but never got a response from IG.

Hi @EllyD,
Thank you for your suggestion. I will forward your idea to the relevant department to be reviewed.

Effectively at the moment you can only sort your open position by alphabetical order.

All the best - Arvin

July 23, 2021

On 23/03/2021 at 01:01, roy10roy said:

Cant find ticker NASDAQ: JWEL shares and have no clue why ,any help ?

Thanks

Hi @roy10roy,
If you can't find a stock on the platform, it means that it is not available at the moment.
You can request for stocks to be added on the platform if they meet our eligibility requirements.

I have submitted a request to add JWEL on the platform for you.

All the best - Arvin

July 23, 2021

On 03/08/2019 at 02:12, Guest Guest said:

Do you have app for wear os by now?

42 minutes ago, KingDavid said:

Is there already an Google Wear OS App for the Android users?

Hi @KingDavid,
There is no Google Wear app for Android users at the moment. I will forward this suggestion to the development team to be reviewed.

Thank you for your feedback - Arvin

July 22, 2021

On 27/03/2020 at 15:32, microrex said:

The above solution does not seem to work anymore.

I have emailed support and statements several times but have had no response.

Please note this is for IG Australia

On 17/07/2021 at 02:44, shmish111 said:

I'm having the same issue, I need my account number to be displayed on the statement but it is hidden

Hi @microrex @shmish111,
Our statements do not display account ID for security purposes as it is a sensitive information. Only your full name will display on the statement.
All the best - Arvin

July 22, 2021

On 23/06/2021 at 16:04, Mikey192 said:

im in a trade and it wont close!

Hi @Mikey192,
In these situation you will need to contact us as soon as possible to help you close your position and investigate. The best way to do so is to call 1800 601 799 or email helpdesk.au@ig.com.

All the best - Arvin

July 22, 2021

On 30/06/2021 at 17:47, JackAnon said:

Hi,

Apologies if this has been asked previously, in the case of a US based company releasing a Dividend by means of Crypto or NFT would IG have the means to support this transaction ?

Thanks.

Hi @JackAnon,
As far as I know dividends are credited to your account and your balance. Your balance being in one specific currency and not crypto, that wouldn't be possible.

All the best - Arvin

July 22, 2021

1 hour ago, Guest Drengur said:

It seems like they are not generated until later in the year. Looking at my 2020 statement, it was generated end of October!

Hi Drengur,
Depending on your location, for UK the statements should be online now. As for Australia the statements will be ready next week.

All the best - Arvin

July 22, 2021

On 26/04/2021 at 07:15, Guest Ben said:

Yes agreed! We definitely need this ASAP

On 27/05/2021 at 01:44, DowBets said:

Any news on this feature please ? Would be very useful to display points rather than price.

Hi all,

Once you add your Open Positions to the Workspace you can select what columns you would like to display. There is one called Points. I hope that it helps !

All the best - Arvin

July 22, 2021

On 17/06/2021 at 00:41, nit2wynit said:

Hi, all of my open positions over 10 stocks aer not showing on the chart.

They are showing in my Positions window but I can't Ammend or Close from the chart as they aren't there. On any of them!

Hi @nit2wynit,

once you click on your open position on the left hand side, the chart will appear. Right click on the chart and make sure that in "Show" Open Positions is ticked as below :

If you still have an issue, please take a screenshot and send your query to helpdesk.uk@ig.com .

All the best - Arvin

July 22, 2021

On 26/06/2021 at 02:30, DG1066 said:

Hi ,

Does anyone know if thewre's an benefit to me from IG for Referring a friend to use IG /

Thanks & Regards

DG1066

Hi @DG1066,

We do have refer a friend schemes depending on where you are located.
Have a look into that link https://www.ig.com/en/refer-a-friend.

All the best - Arvin

July 22, 2021

4 hours ago, Margaretobrien said:

Am i able to have my strategy coded by prorealcode, an entry on opening of2nd consecutive green candle Heikin Ashi? Or does the prorealcode language not able to exactly imitate this manual entry i use, as i could do with an auto entry to do the job for me!

Hi @Margaretobrien,
Unfortunately we do not assist on coding as ProRealTime is a third party Software.
Nevertheless, someone from the community might be able to help you.

All the best - Arvin

July 22, 2021

On 26/05/2021 at 22:51, Fatbrain said:

I see on my watchlist that columns can be customised, but there is no option to add sale and purchase volume columns to the watchlist. Am I missing a trick here?

Hi @Fatbrain,

Once you added your watchlist to the workspace. You can select the options below to be added as a column:

I hope that it helps.

All the best - Arvin

July 22, 2021

16 hours ago, Guest Chapple1984 said:

i am also having this issue. im new to the site and i am unable to open any platform, regardless of it being a live account or a demo account.

Hi Chapple1984,
Could you please have a look on this page.
If you still have an issue, please take a screenshot and send it to helpdesk.uk@ig.com with your account details.

We will be able to assist your further with your issue.

All the best - Arvin

July 22, 2021

On 27/03/2020 at 00:59, WhatIsFree said:

Hi all,

How do I transfer my (Nationwide) Cash ISAs over to an IG Stocks and Shares ISA?

Nationwide's help said to contact the party to whom you wish you transfer the ISAs over to (in this case IG), but I can't find any guidance.

Thanks in advance

Thanks,
Michael

On 30/03/2020 at 04:20, Mcarrigan said:

Same question from me please for Santander

Hi @WhatIsFree @Mcarrigan,

You can find all the details on how to transfer in/out of IG on this page : https://www.ig.com/uk/help-and-support/investments/transferring-investments

For a transfer from a UK-based broker to IG, click here.

I hope that it helps!

All the best - Arvin

July 21, 2021

1 hour ago, rwat11 said:

Hi, Nvidia split their stock yesterday (20th July) and I can see from IG transaction that my existing shares were "sold" for 0 and 4x the position in new shares were "bought" also at 0.

This all looks fine, the problem is that now my portfolio looks like I've made a huge profit because the shares are priced at zero - this makes it annoying to work out my real P&L as I cannot rely on the dashboard.

Is there a way I can override the purchase price for a position to fix this ? I'm a bit suprised IG's profit and loss is as rudimentary as this...

Hi @rwat11,
Once a company undergoes a corporate action such as a stock split, the Corporate action team will make the changes on your account. They will sell and buy the shares at 0 because the system is design that way.

Once completed you will have to edit your book cost by following the steps of this link here.

Once edited you P&L will be adjusted correctly.

I hope that it helps !

All the best - Arvin

July 21, 2021

5 hours ago, Samlau3388 said:

Does anyone know if US Pattern Day Trade rules apply to Australia account holder?

Thanks

Hi@Samlau3388,

On this page you will find details about the Patter day trader rule : https://www.ig.com/en/trading-strategies/pattern-day-trading-explained-200330

it does mention :

For Australia, the same will apply as IG Australia is regulated by the ASIC.

I hope that it helps.

All the best - Arvin

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