[Primarybid]

Hi @Chaswell

Thanks for reaching out, 

Primary Bid is our partner specifically on IPOs, usually you would have had to have an account with primary bid and actively link your IG share dealing account to Primary Bid in order to be able to participate. Please see details on this from the following link: https://www.ig.com/uk/investments/share-dealing/ipos

You should be able to contact primary bid support if you wish for the accounts to not be linked. 

All the best, 

Anda

[Options Style Payoff Using Spread Bets]

Hi @justint

Thanks for reaching out, 

You may find some info on option strategies from the following link: 

https://www.ig.com/uk/trading-strategies/best-options-trading-strategies-and-tips-200127

All the best, 

Anda

[Unable to get VIX prices via API]

Hi @Tomegnon

Thanks for reaching out, 

Our IT team have confirmed that this is an expected error. The following product prices are not available on our web API due to some exchange restrictions: 

• China A50 Index
• Singapore Blue Chip Index
• India 50 Index
• Volatility Index

Should you have further questions you can reach out to IT on helpdesk.uk@ig.com 

All the best, 

Anda

[Currency Conversion - Automatic or Manual]

Hi @CJ_Hughes

Thanks for reaching out, we did answer this in a different platform. However copying in the response for the benefit of other community members: 

The benefits of manual conversion (Multi-currency account) is that you can fund and keep multiple currencies in your account. This means that you will not incur a conversion fee with each trade. However with this option you lose the benefit of free commission when trading international shares.

With automatic conversion we charge 0.7% spread on the spot rate at the time of execution on each trade. However you do get the benefit of free commission when trading international shares.

As for which is cheaper, that would be dependent on your trading activity. You need to consider two factors; your trading size and your trading frequency on international shares. e.g 0.7% on a large trade size may outweigh the commission charged per trade, in which case automatic conversion would be cheaper whereas this may not be the case on a smaller trade size.

You can find details on our charges for share trading from the following link:
https://www.ig.com/au/share-trading/charges

All the best, 

Anda
 

[L2 Order Book Bid does not look correct Enquest BP and others]

Hi @BBHoward

Thanks for reaching out, 

This is odd, we contacted our shares desk on this issue and they have suggested that it could be a display issue, likely to do with a bad connection. They have asked that you call in when it occurs again so that we can compare it with what the actual order book looks like at the time, and possibly we can raise a ticket to be investigated by our IT team. 

All the best, 

Anda

[Closing positions]

Hi @Francisca

Thanks for reaching out, 

Our IT team can either close the positions or have the demo account reset on the backend. Please send a request to helpdesk.uk@ig.com

All the best, 

Anda

[Trading window is hidden]

Hi @Mounstar

If you looking to bring up the deal ticket please see the illustrations below:

 

All the best, 

Anda

[Spread Bet or CFD account]

Hi @illipa87

 You can call 0800 409 6789 / +44 (0)20 7896 0079 or email helpdesk.uk@ig.com or use live chat

All the best, 

Anda

[Spread Bet or CFD account]

Hi @illipa87

Thanks for reaching out, this would usually mean that at the time of application your trading experience or wealth was insufficient for a leverage based account. Due to the risk inherent in these products we have criteria that we measure you up against before we can offer you a leverage account. If your circumstances have since changed please contact our helpdesk and ask to be taken through the appropriateness questionnaire. 

All the best, 

Anda 

[transferring stocks from another account]

Hi @PurchAce

Thanks for reaching out, 

We do offer a Bed and ISA service. Please see the details on the following link:

https://www.ig.com/uk/help-and-support/investments/transferring-investments/how-do-i-transfer-shares-from-my-ig-share-dealing-account-to-my-

All the best, 

Anda

[I can't seem to hedge trade]

Hi @jd2251

When looking to hedge you need to ensure that force open is checked on the deal ticket: 

All the best, 

Anda

[Trailing stop loss]

Hi @Rick1964

Thanks for reaching out, 

Trailing stops are only available on leverage, i.e. on CFD trading. We do not offer them in Share Trading. 

All the best, 

Anda

[Standard lots, mini lots and micro lots]

Hi @CPerry

Thanks for reaching out, 

Yes the above is correct, the smallest contract we offer on the IG platform is a mini. However if you trade using MT4 you can trade micro-lots. You can find details on the available fx pairs from the following link: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/products-markets-and-trading-hours/what-are-igs-forex-mt4-product-details

Unfortunately we only offer FX pairs on leverage, this cant be changed and is fixed by our desk on all pairs. 

All the best, 

Anda

 

[MT4 - OrderCloseBy()]

Hi @YuTS

Thanks for reaching out, 

OrderCloseBy closes an opened order by another opposite opened order, based off of that definition you would encounter problems within our platform as the platform does not allow for the simultaneous closing of hedged positions. Unfortunately we do not have IT support on this forum, however you are welcome to verify this with our IT team by reaching out to helpdesk.uk@ig.com. 

All the best, 

Anda

[activate account issue]

Hi @Cedric2020

Thanks for reaching out, 

You can expect your account manager to contact you shortly regarding your account. 

All the best, 

Anda

[Multi Screen ? How can I get the charts to appear on my computers 4 screens]

Hi @tbsrichard

Thanks for reaching out, 

Try opening the market in a new window as attached. 

All the best, 

Anda 

[Payoff graphs for strateies?]

Hi @appuji

Apologies that your query was missed, unfortunately the platform does not have this feature. 

All the best, 

Anda

[Stop orders and points away]

Hi @Nazao

There is a difference between a limit order and a limit. A limit order you are specifying a limit on an entry price, whereas on a limit you are taking profits. You should be using the deal ticket instead of the order ticket if you are looking to specify a take profit level. Limit orders are different, you can more about them from the following link: https://www.ig.com/uk/risk-management/limit-orders

All the best, 

Anda

[Web platform - Drawing functions not working (again)]

Hi @FearTheMidge @ashbriant

Can you please report this issue to our IT team on helpdesk.uk@ig.com so that it can be looked into. 

All the best, 

Anda

[Will the way I see TSLA normalise after the stock split 3:1]

Hi @DimitrisHavlidis

Apologies, before I thought you were referring to the charts. 

You simply need to change the book cost: you can see how to go about doing this in the following link: 

https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/how-do-i-edit-my-book-cost

All the best, 

Anda

 

[Stop orders and points away]

Hi @Nazao

Thanks for the feedback, 

The functionality to see the limit and stops as a monetary value is only on the web trading platform unfortunately. 

On a CFD account when buying shares a point is equivalent to one cent. So in your scenario you would be placing your limit 300 points away. That would be equivalent to a movement from $22 to $25. 

As soon as the market gets to $25 your limit would be triggered which would close the trade. 

All the best, 

Anda

[Stop orders and points away]

Hi @Nazao

Thanks for reaching out, 

A limit represents your take profit level, whereas your stop is your stoploss level. 

Limit points away: Number of points the market must move in your favour before the trade will close automatically

Stop points away: Number of points the market must move against you before a trade will be automatically closed. 

If you would prefer to see this as a monetary value you can change it on the deal ticket as attached

All the best, 

Anda

[Clarity on Commodities Interest]

Hi @eastside

Thanks for reaching out, 

If you add the the market to a watchlist, then add it to your workspace you will be able to view the swap bid / offer for each day. Unfortunately the statements are automated and are not set up to show the rate at this point. Should you want more clarity on overnight funding please see the following link: 

https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/why-is-overnight-funding-charged-and-how-is-it-calculated-

All the best, 

Anda

[Adding funds decline]

Hi @Tom1303

Please contact our helpdesk on 0800 409 6789 / +44 (0)20 7896 0079 or email payments@ig.com for funding related issues. 

All the best, 

Anda

[How do I sell ANZ shares from the UK?]

Hi @AWesty

Thanks for reaching out, 

Our transfers team have confirmed we can accept the transfer as long as they are in your name. Computershare would have to initiate the transfer with our transfers team. 

All the best, 

Anda