Platforms and API down again today

[Morpheus]

This is getting tiresome...

[Guest frustrating isn't it]

what a joke. 3rd consecutive day. losing money. and compliance gives no resolution... complete sham.

[mfdoom420]

8 minutes ago, Morpheus said:

This is getting tiresome...

Indeed... You would have thought they would have prepared for this, especially after so many outages yesterday.

[Guest Eray]

Agreed. These people are a joke 

[Guest yoda23]

Its usually when you can sell at a profit. Its all rigged. 

[Borotov]

It is getting ridiculous and I am serious considering taking my money somewhere else. Everyday on the US market opening times the system is lagging.

[Morpheus]

1 minute ago, Guest yoda23 said:

Its usually when you can sell at a profit. Its all rigged. 

I don't think it's rigged, I think they have some technical issues

[6511]

2 minutes ago, Guest yoda23 said:

Its usually when you can sell at a profit. Its all rigged. 

Can we get ASIC to look into it? 

[CharlotteIG]

Hey, 

I can only apologise for that's happening. 

I'm not defending what's happening. We're working to get the login issue sorted (updates here: https://status.ig.com/). 

I can assure you though that these are technical issues. We wouldn't put or reputation on the line to try and steal money from traders. I know this doesn't make it any better. 

I'm waiting on updates to give. Massive apologies, I completely understand everyone's frustrations. 

 

[moshka]

same here! lost money  whats going on??

[jlz]

API is down and the status page shows as operational. Seriously guys this is ridiculous.

Just shutdown that useless status page, it is only getting people even angrier.

Edited January 29, 2021 by jlz

[Gandolf]

You'd think that they would have prepared well after the Wednesday's mess.

Alas, it's happening every day for 3 days in a row, and we get a boiler-plate response. Seriously?

[mfdoom420]

12 minutes ago, Borotov said:

It is getting ridiculous and I am serious considering taking my money somewhere else. Everyday on the US market opening times the system is lagging.

I had to try and hedge some of my positions on FTX, it's more crypto based, but they are listing more and more stocks by the day, never have downtime and the web interface is super fast, unlike IG. https://ftx.us/#a=demo  ...To be honest, just looking at how much better my P&L is on there, it's made me realise that the slow IG interface actually stresses me and probably has a negative effect on my trades. 

[Gandolf]

Guys,

I mainly do spread betting on IG. Any alternative platforms you'd recommend for spread betting?

 

Edited January 29, 2021 by Gandolf

[Ajexa]

BUY BETTER SERVERS, HOW HARD IS IT?

[Nick1000]

This is the third day on the row the platform has failed on US open and its still down.

[Nick1000]

2 minutes ago, Gandolf said:

Guys,

I mainly do spread betting on IG. Any alternative platforms you'd recommend for spread betting?

 

I use CMC Markets as my second platform.  They offer much tighter spreads on smaller caps outside the FTSE100.  Their range of markets is smaller and their funding rates are slighter higher which are negatives.  And bizarrely they don't volume info if you use this.

[fortun8]

i used to use City Index - I've just reopened my account - I'll look at Saxo as well - IG trading desk acted like they didn't know this was happening yesterday - told me i should have screen grabbed it all. Well today i have, as i cant trade.

[Ikechukwu]

25 minutes ago, Morpheus said:

I don't think it's rigged, I think they have some technical issues

It is rigged. The industry is trying to manage exposure to the Wall Street Bets phenomenon!

[longershorts]

Any update on this please? It's been about an hour now and I can't log in. This can't happen

[Ikechukwu]

[jamsugg]

This is crazy!! App fully frozen out.  Finally managed to log on via laptop but then won’t execute any orders!!! 🤬 

[Ikechukwu]

Just now, Ikechukwu said:

This is what Im seeing. IG DO SOMETHING!! You are shiite!

 

[coldwire1]

I cannot even get IG on the phone to change orders!This is just IG or industry wide?

 

[Profstyles]

Why can I see and make trades on the demo accounts but then try to load the exact same UI for the live account and it's down? Can it really be a server issue if there is capacity on the demo account side. Surely shut that down during this unprecedented time. I'm sure no one is going to be too upset that their demo account is down for an hour or two!

[mbb1983]

mobile app also down, ig status show it's operational, what a joke

[lupine29]

Get assigned account manger: Call for anything, anytime. Hung up on 12 times today while locked out of account....seriously?!

[Morpheus]

4 minutes ago, longershorts said:

Any update on this please? It's been about an hour now and I can't log in. This can't happen

are you suggesting all the retail platforms are down at the same time, I very much doubt that

[griffer]

honestly..how can IG not have back-up servers/systems for this kind of thing....their only job is to provide a working platform and they are failing..is it really impossible for a company as successful as IG to be unable to provide their most important function..it's like turning up at B&Q and the staff being unable to unlock the doors...baffling.

[Pitt]

Screwed my log in again and the service provider (IG INDEX) don't care as they are serving the large organisations. Missed my trades again because of this. This is all illegal and i hope action is taken but for me its time to take my money out of here and move on to ethical platforms. About 15 of my colleagues are going to leave IG now too, it was ok that they had Algos etc running against us but this takes it to new limits. P.S all of our accounts are marked and get preferential treatment accordingly. FYI.