dmedin 234 Posted November 5 Come on guys, get your act together. 1 Quote Share this post Link to post
0 dmedin 234 Posted November 5 How can you get away with advertising 24/7 trading when 1) There isn't 24/7 trading 2) Even during the hours that we can trade, the platform is liable to become unusable? Why can't you advertise 24/5 and ensure uptime and reliability? 1 Quote Share this post Link to post
0 TrendFollower 588 Posted November 5 @dmedin, My IG app on my iPhone seems to be working but the desktop version on my iMac is not. This is very frustrating as when I am at home then I want to use IG on my desktop as the user experience is far greater and superior than on the smartphone. That is for emergencies only! None of my charts are loading up and the website is very slow and 'clunky'. 2 Quote Share this post Link to post
0 andysinclair 33 Posted November 5 The iPhone app has been flaky for the last couple of hours, and the browser version not much better. There is a status page: https://status.ig.com/ which is reporting issues with logging in, no mention of the other problems. 1 Quote Share this post Link to post
0 dmedin 234 Posted November 5 24 minutes ago, andysinclair said: There is a status page: https://status.ig.com/ which is reporting issues with logging in, no mention of the other problems. The status page is a load of cr@p ... If they are sweeping this under the carpet and not acknowledging the problem then that's a huge red flag, time to look for another broker. 1 1 Quote Share this post Link to post
0 IGMan 2 Posted November 5 Both the App and the Desktop are slow and unresponsive and mostly unusable. This has cost me money tonight, will I get compensation - NO. Balance info disappears, open orders very slow to load and when you close a trade, it wont execute because the live price has moved. Usual message to call the trading desk, but phone lines don't get answered quickly so if you are active, forget about using this platform. The performance recently has been a disgrace. 1 Quote Share this post Link to post
0 CharlotteIG 91 Posted November 6 Hey, We'd like to apologise for the platform login issues anyone was experiencing yesterday. Although this is a rare occurrence, we're sorry if this affected your trading. If you were trying to close positions whilst you were experiencing the issues I would advise calling our help desk. They will be able to assist you. Quote Share this post Link to post
0 nit2wynit 174 Posted November 6 Oh Dear. This old chestnut again........... Quote Share this post Link to post
0 dmedin 234 Posted November 6 1 hour ago, CharlotteIG said: Although this is a rare occurrence, we're sorry if this affected your trading. It's not rare, but the blame-shifting and denial suggests that IG has a lot of internal office politics and won't invest the money and time required to fix it. Bad sign. Apropos: Quote Share this post Link to post
0 dmedin 234 Posted November 6 I might be being too harsh. I've read that many others experience problems with their brokers' online platform and that it has been common over the years on various providers. And I myself haven't tried any other platforms to compare IG with. So there's that. Quote Share this post Link to post
0 ha05230 7 Posted November 6 @dmedin @TrendFollower I thought it was my internet until I saw this, both android, iOS and web platform were lagging. 1 Quote Share this post Link to post
Come on guys, get your act together.
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