ArvinIG

Hi Keaira, We are sorry to hear that you are having issues with your Instagram account. Unfortunately, you contacted IG Trading platform. Please reach out to the Instagram support. All the best - Arvin

Hi Lakshmi, There is no specific Options account. You can trade options on a CFD account. All the best - Arvin

Hi @ChrisE, On the weekend IG runs a backup process. During the process, you won't be able to trade Crypto during this period. For Dubai: " Cryptocurrency trading is available 24hrs a day, 7 days a week, except for Saturday from 1am to 11am (Dubai time)" You can find more details here. All the best - Arvin

Hi Justus, The Account ID is a sensitive information as it can be used to login into your account and is one point of security IG check when interacting with our clients. If someone collects your Account ID, Name and email address they might be able to access your account. For security purposes we hide clients Account ID on the Community and on IG statements. I hope that it helps. All the best - Arvin

Hi @BradleyP, Unfortunately we do not offer stocks on the KSE. Here is the list of countries we offer on Share dealing : Leveraged accounts : I hope that it helps ! All the best - Arvin

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 8th November 2021. These are projected dividends and likely to change. IG cannot be held responsible for any changes made. Dividends highlighted in red include a special dividend, therefore some or all of the amount will not be adjusted. Amount in brackets is the expected adjustment after special dividends excluded (where shown on major indices). Dividend adjustments due to be posted on a bank holiday will usually be posted on the previous working day. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative. A dividend adjustment is a cash neutral adjustment on your account. Special Dividends: Index Bloomberg Code Effective Date Summary Dividend Amount RTY WINA US 9/11/2021 Special Div 7.5 RTY AMSF US 9/11/2021 Special Div 4 RTY CNS US 12/11/2021 Special Div 1.25 RTY BGFV US 16/11/2021 Special Div 1 SPX ROL US 9/11/2021 Special Div 0.08 SPX CTRA US 12/11/2021 Special Div 0.175 How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

Hi @CharlieB, There should be an sound with the alerts. On iOS you will need to check your IG app settings in Settings > Scroll down to IG Trading > Notifications (make sure it is on allowed) > activate the sounds. The setting path should be similar on Android. I hope that it helps! All the best - Arvin

Hi @mattymoore, You will need to use the "force open" option to open positions on opposite directions On the deal ticket, select the force open option : Both position will stay open. All the best - Arvin

Hi Steward, IG can be contacted (UK) on 0800 195 3100, on the live chat on the IG website and via email helpdesk.uk@ig.com.. If you need further information let us know. All the best - Arvin

Hi @idk, You can try to sell your shares on the position screen: Or on the relevant dealing ticket. Is there an error message that comes up ? Or it loads the main screen? Have you tried to delete your cache and cookies on your browser? If you have screenshots feel free to share it with us. If you need further assistance please call our helpdesk or use our live chat feature on our IG website. All the best - Arvin

A successful Openreach fibre rollout, falling costs, and a new experienced Chairman could send the telecoms giant to new highs. But overall revenue for H1 FY22 fell by 3%. So what's next for BT? Source: Bloomberg Shares BT Group Openreach Investor Stock Price With over 30 million customers, BT (LON: BT.A) is the largest consumer broadband provider in the UK. But the FTSE 100 firm is a surprisingly volatile stock. Five years ago, its share price was 361p. A year ago, it was 99p. It hit a 12-month high of 205p on 17 June, before sinking to 136p by 22 October. However, it's now risen back to 150p. And the positive indicators from its H1 FY22 results today could mark the start of a new bull run. Where do you think the BT share price will go next? Take your position on UK shares for just a small initial deposit with spread bets or CFDs. Spread bets are completely tax-free, while CFDs are free from stamp duty. You can also buy and take ownership of UK shares for just £3 with us. Open an account to start trading or investing in UK shares. 1. Tax laws are subject to change and depend on individual circumstances. Tax law may differ in a jurisdiction other than the UK. 2. Deal three times or more in the previous month to qualify for our best rate. New to IG? BT share price: H1 FY22 results The most important announcement for most investors is the reintroduction of dividends. BT had previously paused the payments to help fund an expansion of its Openreach network. An interim dividend of 2.31p is now expected, with further dividends to come from now on. CEO Philip Jansen said BT’s dividend policy would be funded by an expansion by 2030 of at least ‘£1.5 billion in normalised free cash flow compared to FY22, and that’s before any benefits from increased revenue and further transformation efficiencies.’ And the company’s so confident of continued success, it’s brought forward its FY25 target of £2 billion gross savings to FY24. This optimistic outlook is good news for long-term investors. In addition, ten communications providers, including Sky and TalkTalk, have signed up to long-term contracts with Equinox, BT’s ‘Fibre To The Premises’ (FTTP) pricing offer. Openreach FTTP has now been expanded into almost 6 million homes, while average build costs have fallen to £250-£350 per premises. And encouragingly, it’s decided not to bring on any partners to help expand the project. Moreover, Openreach delivered its best-ever H1 for repairs, with 87.1% of customers back online within contracted times. This has led to customer turnover nearing record lows. On the other hand, revenue fell 3% to £10.3 billion compared to H1 FY21. In addition, increased finance expenses hit profit, which fell 5% to £1 billion. BT blamed supply chain issues hitting stock levels. To be fair, it’s far from the only company with this issue. But its EBITDA of £3.748 billion was up 1%, as the revenue decline was offset by tighter cost management. And while free cash flow of £360 million was down 15%, this can be ascribed to increased capital expenditure on developing the Openreach network. Jansen commented that ‘these results demonstrate an acceleration of pace in transformation of BT. We are creating a better BT for our customers, the country and our shareholders.’ Start trading BT shares Source: Bloomberg A brighter future? BT has also acquired a new Chairman, Adam Crozier. Appointed as CEO of Royal Mail in 2003, he inherited a business that was losing £1 million a day. Seven years later, it was back in profitability. Then at ITV, he spent hundreds of millions expanding its TV production arm, which saw its share price quadruple during his tenure. His experience of balancing shareholder demands, OFCOM, and government politics should stand him in good stead in his new role. And the rumoured acrimonious relationship between CEO Jansen and former Chairman Jan du Plessis can now be laid to rest. It’s also worth remembering that Patrick Drahi’s Altice became BT’s biggest shareholder back in June, after spending £2.2 billion on a 12.1% stake. This move from the billionaire telecoms investor is another positive sign for BT’s long-term future. For all the good news, some perspective is important. BT’s revenue did fall compared to the same period in the last financial year. Moreover, surging inflation might dampen consumer demand for premium broadband products. And the company’s £15 billion market cap is less than half of what it was five years ago. But for some investors, today’s results might be a sign of things to come. Start trading now Charles Archer | Financial Writer, London 05 November 2021

Hi @Burim, Thank you for sharing your feedback. I will forward your feedback to the relevant department to be reviewed. Thank you - Arvin

HI @SillyMilly, The FCA is the Financial Conduct Authority (UK) and CFD stands for Contract for Difference. If you do not classify as a professional trader, you won't have access to Cryptocurrency trading. Please have a look into that page https://www.ig.com/au/cfd-trading/what-is-cfd-trading-and-how-does-it-work. You will be using leverage to gain access to cryptos which incurs risks. All the best - Arvin

Hi @botbot, There is no recorded issue on the Demo servers. Could you please confirm if you were able to login? If not please send a screenshot to helpdesk.uk@ig.com. The helpdesk and IT will be able to investigate further. Thank you - Arvin

As the AI cybersecurity firm’s 180-day lock-up period ends, one of its largest shareholders, Deep Defence, has sold a third of its holdings totalling 11 million shares. And there could be more to follow. Source: Bloomberg Shares Darktrace Investor Price Revenue CFD Darktrace (LON: DARK) shares have been volatile since the company’s IPO on 30 April. Originally offered at 250p each, strong investor demand saw the Darktrace share price surge 294% to a high of 985p by 23 September. But over the past fortnight, Darktrace shares have fallen by more than a third to 600p today. The company’s current £4.2 billion market cap means that it’s still worth more than double its initial IPO price. However, with the lock-up period now concluded, there might be further falls to come. New to IG? Darktrace investors It’s not just the end of the lock-up period that’s hurt the Darktrace share price. On 25 October, an analyst note entitled ‘Reality Check’ from Peel Hunt said that there was a ‘disconnect between the valuation and the ultimate retail opportunity’ of the company. Worryingly, it said that some customers of the AI cybersecurity firm had described its technology as ‘snake oil.’ It downgraded Darktrace to a sell position and gave it a target price of 473p. Coming just two days before entering the FTSE 100, the note kickstarted a rapid share price decline. The lock-up was designed to stop insiders from selling their stakes in the firm for 180 days after the IPO. And now that it’s over, insiders are now free to sell their shares in the company. Yesterday evening, Deep Defence, which owned 7% of Darktrace’s free float, sold a third of its holdings for roughly £70 million. Other major investors include Summit Partners, KKR, and Balderton Capital. And over the past two months, they’ve sold a combined 48 million shares after the lock-up agreement was waived. Then there’s Mike Lynch, who owns a 16% stake in the company. As the former CEO of Autonomy, he has been accused of fraud by HP, who claim that Lynch inflated Autonomy’s value by $8.8 billion when he sold them the company in 2011. While Lynch does not have an executive role at Darktrace, the company has previously warned that his involvement carries the potential for ‘reputational risk.’ And if he were to sell his stake, it would likely cause another fall in the Darktrace share price. While profit-taking is common, confidence in Darktrace as a growth stock may be falling. Larger investors who believe in a growth story should be increasing their stakes, not shrinking them. And with smaller investors concerned about a potential widespread sell-off, investor capitulation is a possibility if the share price doesn’t recover some ground soon. Where do you think the Darktrace share price will go next? Take your position on UK shares for just a small initial deposit with spread bets or CFDs. Spread bets are completely tax-free, while CFDs are free from stamp duty. You can also buy and take ownership of UK shares for just £3 with us. Open an account to start trading or investing in UK shares. 1. Tax laws are subject to change and depend on individual circumstances. Tax law may differ in a jurisdiction other than the UK. 2. Deal three times or more in the previous month to qualify for our best rate. Source: Bloomberg Darktrace share price: where next? But Darktrace calls itself a ‘world leading provider of AI…with the first at scale deployment of AI in cyber security, and a pioneer of autonomous response technology.’ The company protects clients from ransomware, cloud, and SaaS attacks in over 100 countries, and has more than 1,600 employees. In its recent Q1 2022 trading update on 13 October, CFO Cathy Graham said that ‘we have continued our strong performance into the first quarter of FY 2022, growing our customer base, ARR and revenue.’ And the figures back her up. Darktrace has increased its customer base to 5,957, up 42.7% year-on-year. Consequently, Annualised Recurring Revenue was $381.5 million as of 30 September, up 45.9% year-on-year. And revenue for the quarter was $93.1 million, up 50.8% over Q1 2021. Moreover, due to currency fluctuations, the company has upgraded its year-over-year revenue growth expectations to between 37% and 39%. The future for the Darktrace share price is uncertain. It’s adding customers and growing revenue, so a recovery is very possible. But an institutional sell-off shortly after an analyst downgrade is putting pressure on the stock for now. Trade Darktrace shares now Charles Archer | Financial Writer, London 04 November 2021

Hi @Sartois, Ipsidy Inc is now live on the share dealing platform. All the best - Arvin

HI @Bhumit, You can try to change the date to a custom period: If you are unable to see statements there I might be because you haven't received dividends on your account. If you did please reach out tot helpdesk.au@ig.com. Our helpdesk will be able to assist you with your statement request. All the best - Arvin

Hi @JMMA, The Corporate action team has advised that for the Dell spin-off , leveraged clients were booked yesterday, Share dealing accounts will be booked in the next 3 working days. If you need further information please reach out to helpdesk.uk@ig.com. All the best - Arvin

Hi Santosh, Depositing via card the funds should reflect immediately on your IG balance. It is possible that your payment was rejected and is being returned to your bank account. Please reach out to helpdesk.uk@ig.com or use the live chat feature on our website. Our helpdesk will be able to investigate on your deposit and come back to you. All the best - Arvin

The BP share price has fallen 2% today due to mixed Q3 results. Rocketing oil and gas prices sent revenue soaring, but fair accounting rules also saw the energy giant post an overall $2.5 billion loss. Source: Bloomberg Shares Commodities BP Price Price of oil Petroleum The BP (LON: BP) share price was at 589p only three years ago. On 17 January 2020, it had fallen to 496p, before crashing to 251p by 20 March 2020 in the pandemic-induced mini-crash. As much of the globe went into lockdown, demand for oil and gas dived, sending the BP share price to 196p by 30 October 2020. But as the global economy recovers, the demand for oil and gas has soared, sending it to 363p on 15 October, before dipping to 346p today. Where do you think the BP share price will go next? Take your position on UK shares for just a small initial deposit with spread bets or CFDs. Spread bets are completely tax-free, while CFDs are free from stamp duty. You can also buy and take ownership of UK shares for just £3 with us. Open an account to start trading or investing in UK shares. 1. Tax laws are subject to change and depend on individual circumstances. Tax law may differ in a jurisdiction other than the UK. 2. Deal three times or more in the previous month to qualify for our best rate. New to IG? BP share price: Q3 results BP reported an underlying replacement cost profit of $3.3 billion, an increase of $500 million compared to the $2.8 billion reported in Q2 2021. Encouragingly, it beat Refinitiv expectations of $3.1 billion. And it’s a 3,200% increase on the $100 million Q3 2020 figure, when oil prices collapsed due to the pandemic. But at around $85 per barrel, the price of Brent crude is now at a seven-year high. And the Bank of America is predicting it will rise to $120 a barrel by the end of June 2022. Moreover, BP says that demand is already back to over 100 million barrels a day. And Tamas Varga, an analyst at PVM Oil Associates, said that ‘global oil demand is healthy and supply is trying to catch up…OPEC+ members (will) only increase output by the pre-agreed 400,000 barrels per day, virtually guaranteeing further stock depletion.’ CEO Bernard Looney commented that ‘rising commodity prices certainly helped’ in Q3, saying that ‘we’re a cash machine at these types of prices.’ However, he also highlighted ‘delivering significant cash to strengthen our finances, grow distributions to shareholders and invest in our strategic transformation’ as key to the quarter’s success. Meanwhile, net debt fell for the sixth quarter in a row from $32.7 billion to just under $32 billion. And looking forward, BP will be increasing its dividend by 4% by 2025. It’s also announced a $1.25 billion share buyback in addition to the $900 million already bought back in the previous quarter. And it plans to maintain buybacks at a rate of around $1 billion per quarter as long as oil prices remain above $60 per barrel. However, due to ‘significant adverse accounting effects’ caused by the ‘exceptional’ rise in forward gas prices, BP posted an overall quarter loss of $2.5 billion. Accounting regulations mean that it must book changes in the market value of the contracts it uses to hedge its liquefied natural gas (LNG) shipments. As gas prices soared over the quarter, the increased expense of hedging cost the company $6.1 billion. But the company said the problem is ‘is expected to unwind if prices decline and as the cargoes are delivered.’ On the other hand, it warned that gas markets ‘will remain tight during the period of peak winter demand.’ Trade BP shares now Source: Bloomberg Transition to renewables BP is planning to reduce its oil and gas output by 40% and increase its renewable power capacity 20-fold by 2030. It also plans to increase spending on low carbon energy to $5 billion per year. Looney said BP was ‘investing with discipline’ in renewables that were ‘laying the foundations for a material business…this is what we mean by performing while transforming.’ But he expects that it will take until at least 2025 before BP's green energy projects become profitable. And investor concerns over this shift is in sharp focus with the COP26 summit ongoing in Glasgow right now. The future for the BP share price in the near-term is pandemic dependent. Its Q3 results highlight that ‘it is difficult to predict when all current supply and demand imbalances will be resolved and what the ultimate impact of COVID-19 will be.’ But in the longer-term, it depends on the success of its green energy transition. Start trading now Charles Archer | Financial Writer, London 03 November 2021

The Bank of England could raise rates on Thursday, but the outlook could be just as important for the pound come Thursday. Source: Bloomberg Forex Inflation Unemployment Pound sterling United Kingdom Bank of England Bank of England meeting: when and where? The Bank of England (BoE) will provide their latest monetary policy announcement at midday, on Thursday 4 November 2021. Tune in to IGTV’s live BoE announcement and analysis at 11:55 AM BST on Thursday in the IG platform. Inflation concerns provide basis for potential action Much like many other nations around the world, the UK has seen a sharp rise in inflation over the past year. While the bank will consider a range of indicators, it is the 2% inflation target which is the key mandate for the bank to follow. However, consumer price index (CPI) inflation currently stands at 3.1%, with rising commodity prices helping to push costs up across the country. Unlike the European Central Bank (ECB), we have seen the BoE warn that they will likely need to act in a bid to stem this rise in prices, with many now increasingly confident that this will be more than simply “transitory”. Source: Refinitiv Elsewhere, we have seen the economy continue to strength over recent month, with elevated growth providing grounds for optimism going forward. We keenly await the latest quarter three (Q3) gross domestic product (GDP) figure due next week, but that quarter two (Q2) figure certainly highlighted how a surge in consumption has helped drive expansion over the period. That being said, there are some questions over whether labour and supply-chain issues will hinder the ability to fully exploit the opportunity ahead. Source: Refinitiv On the jobs front, we have seen unemployment turn lower over the past year. With headline unemployment down to 4.5%, there is still plenty of improvement needed to get back to pre-Covid-19-pandemic levels of 3.8%. Source: Refinitiv However, looking at the record level of vacancies available within the UK at the moment, it is clear that the unemployment rate is more about failing to find the right person rather than an unwillingness to hire. Source: Refinitiv All in all, we have clear improvements on the economic front, with rising inflation. This forms the basis for a tightening phase from the BoE if they believe such a move would have the ability to lessen the price growth. It is worthwhile noting that the removal of furlough support could yet push unemployment higher. Will we see the bank hike? Andrew Bailey changed the game back in mid-October, with comments from the governor leading many to believe a November hike was largely a foregone conclusion. Things have calmed down since, with markets pricing a hike at 62% (down from 82% two weeks ago). The fact that markets now price a 38% chance that the bank will keep rates steady does raise a risk for sterling bulls. Perhaps more interestingly, the outlook for the coming 12 months has also caught the eye. Markets are currently pricing a massive 65% change that rates will be above 1% by August 2022. That means that the BoE will more than likely raise rates in four of the next seven meetings. Source: Refinitiv The question for many this week will be not just whether the BoE decided to raise rates, but also whether their language will support or shift this longer-term outlook. It seems somewhat unlikely that we will see rates rise as quickly as seemingly anticipated, and thus there is room for a dovish shift even if we did see a 25 basis point rise on Thursday. A look back at historical rates will highlight how a rise above 0.75% would represent the highest interests seen since 2009. Source: Tradingeconomics Where now for the pound? EUR/GBP looks the most interesting pair to watch given the ECB’s apparent willingness to hold off on any tightening through this period of above-target inflation. The losses seen over the course of October highlight the feeling that we could see a carry trade develop, whereby rising UK rates provide a basis for holding the pound over the euro. However, we have seen the pair gain ground in advance of the meeting, with some concerned that the meeting could ultimately bring a major adjustment in terms of rate expectations for the year ahead. As such, while the headline announcement will be important, it will be crucial to look at the breakdown of votes and commentary over where the monetary policy committee (MPC) sees things in the medium term. This daily chart does highlight that we are clearly trending lower, with any near-term upside providing the basis for further selling. That bearish wider trend holds unless the price breaks back up through the £0.8658 resistance level. Source: ProRealTime Joshua Mahony | Senior Market Analyst, London 03 November 2021

Hi @gazberg, Here are the All session hours: CFD and spread bets on All Session US shares 9am to 1am Monday to Thursday, and 9am to 10pm Friday (UK time) Share dealing on All Session US shares 12pm to 10:30pm Monday to Thursday, and 12 to 10pm Friday (UK time) You can find more details on the this page. Only the most popular US stocks will be available. All the best - Arvin

Hi @VladislavV, Paypal is normally accepted for most countries. Please reach out to accountopening.en@ig.com . A member of our account opening team will be able to contact your and answer all your questions. All the best - Arvin

Hi @CuongLe, Could you please clarify which stock you are after? It is likely that the stock is Non-Leverage only. You can check on the deal ticket on the "info" tab : Thank you - Arvin

Hi @Mark621, Could you please send a screenshot to helpdesk.uk@ig.com . The helpdesk and dealing will be able to have a look into it and come back to you. All the best - Arvin