AndaIG

Hi @Loveys Thank you for bringing this to our attention. We have asked our IT team to look into it. All the best, Anda

Hi @MikeP12 Thanks for the response. Points taken, unfortunately that is the only workaround available to partially close automatically. The only other method to close automatically would be to use a stop or a limit, however this option would close the entire position. All the best, Anda

Hi @AmmarM Thanks for the query. When dealing with an All Sessions share you need to ensure that you are using the Day-All sessions expiry on the deal ticket. That would enable the trade to go through. All the best, Anda

Hi JP, Thanks for the query. You can email helpdesk.uk@ig.com from your registered email address and it will be done for you. All the best, Anda

Hi Graham, Thanks for the query. Please elaborate on the issue. Do you have an active account? Are you using the browser based platform or the app. Please send a screenshot (Blacking out account details) of what you see once you have logged in. Thanks Anda

Hi @McTrucky Thanks for the response. Stamp duty is payable on most but not all UK stocks. IAG LN is one of the exempt stocks. Best way to see this is to check if the ISIN begins with a GB, if not then it is unlikely to qualify. All the best Anda

Hi @MikeP12 Thanks for the query, Yes you can set a limit order to close. You would just need to specify half of your position in the trade size box. It is best to use good till cancelled as the expiry as that will only expire after 90 days. All the best, Anda

Hi @McTrucky Thanks for the query, This would be true if you were trading in certificate form. However when trading with IG you trade in nominee form which still attracts Stamp duty regardless of the trade size. So in your example it would be more expensive as you would still pay the stamp duty for each transaction as well as the added commission costs. All the best, Anda

Hi there, Thanks for the query. You need to email helpdesk.uk@ig.com or call 0800 409 6789 / +44 (0) 2078960079 or make use of the live chat service to ask for your account to be unlocked. All the best Anda

Hi @AmanSiddiqui Thanks for the query, Please note that we are no longer able to offer accounts to residents of Pakistan. Please contact our helpdesk at helpdesk.en@ig.com for account queries. All the best Anda

Hi @Lordmic Thanks for the query. You can leave the funds in the Smart ISA indefinitely. It would not be considered as a withdrawal as you have merely moved funds within IG ISA's. All the best Anda

Hi @Potterwasp Thanks for the query, When replicating your issue I found that a refresh of the browser seems to solve the problem. Have you tried doing the same? FYI the backend system shows all your stop amendments, so they would have executed if triggered. If a refresh does not solve the issue for you please try contact our IT team at 0800 409 6789 / +44 (0)20 7896 0079 or helpdesk.uk@ig.com. All the best Anda

Hi @decibeldragon Thanks for the query, Please note that we have responded to this query by email. All the best Anda

Hi there, Thanks for the query. We are unable to access your account from a guest profile. Can you please email helpdesk.uk@ig.com from your registered email address. They will be able to look into the trade rejection for you. All the best Anda

Hi @JimPax @coljun @Samosata Thanks for your queries. We are aware that IG Live is no longer appearing in the notifications section of the platform. Our IT team is working at resolving the problem under the following reference number INC0593711. In the meantime please use the above mentioned work-arounds. Apologies for the inconvenience. All the best Anda

Hi Amir, Thanks for the feedback. We will pass this on to our developers. All the best Anda

Hi There, Thanks for the query. Please note that you can only trade all-sessions shares online in the pre-market. In order for your order to be accepted please ensure that you use the day-all sessions expiry on the deal ticket. All the best Anda

Hi @Darrenm Thanks for the query, Unfortunately we do not offer TGA on leverage, so you would not be able to trade this share with us on a CFD account. All the best Anda

Hi @Speedbird168l You can also try email webapisupport@ig.com. Our IT team may be able to help. All the best Anda

Hi @Carbon This is to inform you that this issue has now been resolved, the historical data should now be corrected. All the best Anda

Hi Rokas, Thanks for query. You can also reach out to our IT team. You can contact them by emailing helpdesk.uk@ig.com or by calling 0800 409 6789 / +44 (0)20 7896 0079. All the best Anda

Hi Glen, Thanks for the query. Unfortunately we do not offer Shiba Inu at this point. We have the following cryptocurrencies available to professional clients: All the best, Anda

Hi Michael Thank you for the query, Yes you can change your international account base currency to USD. You can do this by sending a request to helpdesk.za@ig.com. There is no material difference to the account. Same instruments will be available, same tax rules apply, the same deposit/withdrawal timeframes will apply. The difference depends on the product that you will be trading. If you intend to trade mostly dollar denominated products then it would make sense to change your base currency to USD so that you can save on FX conversion fees. All the best Anda

Hi Dean Unfortunately the only way around this is to apply for a standard account. In that case you can trade without guaranteed stops. If this is something you would like to consider please contact our helpdesk. All the best Anda

Hi @hoop Thank you for the query, It looks like the date has not updated but it still shows the content from today. Can you please contact our IT team by emailing helpdesk.uk@ig.com or calling 0800 409 6789 / +44 (0)20 7896 0079 so that they can look into your issue. Please also try the basic troubleshooting steps such as closing all browser windows, clearing cache and cookies and trying a different browser. All the best Anda