CharlotteIG

Hey, Thanks for your post. With this one do you mind clarifying if you mean where the market is in the underlying and the price on our platform? If it is please can you let me know the market you're referring to and the contract your trading (e.g. future contract if so which month or a DFB/ Cash position). If I 've misunderstood the question please let me know. If you open a position you will instantly be at a loss because of the spread but the amount depends on your bet size. For example if you're trading 15 contracts on the CFD main FTSE contract which has a contract size of £10 and the spread is 0.8 then your position will instantly be opened up with a (15 x £10 x 0.8 point spread) £120 negative. Any one point movement in your favour, using the example above, means you will gain 15 x £10 = £150 Some accounts require you to have guaranteed stops on all positions. You will have to reach out to us via email/ live chat/ call if you want to discuss this as they can be account specific. Sometimes we have minimum stop losses and they're decided by our risk and exposure team. We used to let clients only put down the maximum loss (for guaranteed stop losses only) However, due to regulatory changes with guaranteed stop positions, traders must have enough on their account to cover the exposure of that position not just the maximum loss. We understand this is frustrating but it's a rule we have to follow. With normal stops having the maximum loss as the margin was never the case due to normal stops potentially being subject to slippage in the market. The stop losses and limits shouldn't trigger early. If they did we as a company would have to reopen your position because that would be an error on our side. Please make sure when you're watching your positions that you're checking the correct price type. When a long position is closing you have to check the Bid price. When a short position is closing you have to check the Ask price. If you have the price type set to Mid you will not be able to see the correct pricing. If you can give me an example of a trade you've had recently I will be happy to break that down All the best

I've put the request forward to our shares desk

I've spoken to our Aus shares desk and they confirmed we only allow limit day to be sent when market is closed. For Aus shares, (9pm UK time) we allow Limit Day and GTC, when market trading (11pm UK time) we allow Limit Day, Execute and Eliminate, GTC, Market Day, Market E&E, FOK, Stop Day, Stop GTC etc Sorry for any inconveneince caused. I will pass your thoughts on the matter to our shares desk and risk team to assess. All the best

Hey @salmandogo, Thanks for your post. I can see the thread is a little old so thought I would post here. The usual time period for getting your funds back is the following. If it exceeds these time frames I would advise reaching out to us so we can assist: Card - 2-4 working days Bank - same working day if made before mid-day. If the withdrawal is made after mid-day it will be with you the following working day. PayPal- within 24 hours on a working day I hope this helps if you have any other questions let me know

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 7th June 2021. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative. A dividend adjustment is a cash neutral adjustment on your account. Special Dividends Index Bloomberg Code Effective Date Summary Dividend Amount HSCEI 813 HK 11/06/2021 Special Div 20 RTY CFFN US 10/06/2021 Special Div 40 RTY WSBF US 10/06/2021 Special Div 50 RTY CVI US 11/06/2021 Special Div TBA RTY CWH US 14/06/2021 Special Div 15 SPX DVN US 11/06/2021 Special Div 23 How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

Hey, There's no such thing as a basic or silly question it's always best to check. The charges you mentioned are correct but if you go over a certain percentage or amount it may increase but you can find this data here: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-are-igs-shares-cfd-product-details Shares on CFD have commission when you open and close the position. So when you close you will see another commission reduction. If you're a UK client we have a spread betting account that you pay spread on rather than commission for shares. Only CFD shares have commission rather than spread. It depends on the base currency of the market you're trading. With FX pairs the 2nd currency is the base currency (example EURUSD, the base currency is USD). You will be able to see that on the deal ticket. We do have an fx fee of 0.5%. However some markets have the option to trade in sterling. The market you mentioned earlier US Tech 100 Cash £1 means that it's a sterling contract. if you had selected US Tech 100 ($100) or ($20) there would have been an fx fee (if your account base currency is sterling) I hope this helps. If you need me quote this message and let me know how I can help. Charlotte

Hey, The 6 digit login if for MT4. You will also get an email when you signed up for the account with your temporary password. If you're having issues finding it you can either call or email us. If you're going to email us please make sure you specify it's the MT4 login you need as we have to send different links for your main account. And also send answers to 4/6 security questions below. The details must be the details you have on your account: Name & date of birth Address Phone number Last traded market Approximate balance Last 4 digits of a car you've used to fund the account. All the best Charlotte

Covid: Zero daily deaths announced in UK for first time (BBC news)

Please see the expected dividend adjustment figures for a number of our major indices for the week commencing 31st May 2021. If you have any queries or questions on this please let us know in the comments section below. For further information regarding dividend adjustments, and how they affect your positions, please take a look at the video. NB: All dividend adjustments are forecasts and therefore speculative. A dividend adjustment is a cash neutral adjustment on your account. Special Dividends Index Bloomberg Code Effective Date Summary Dividend Amount HSCEI 2601 HK 01/06/2021 Special Div 10 How do dividend adjustments work? This information has been prepared by IG, a trading name of IG Markets Limited. In addition to the disclaimer below, the material on this page does not contain a record of our trading prices, or an offer of, or solicitation for, a transaction in any financial instrument. IG accepts no responsibility for any use that may be made of these comments and for any consequences that result. No representation or warranty is given as to the accuracy or completeness of this information. Consequently any person acting on it does so entirely at their own risk. Any research provided does not have regard to the specific investment objectives, financial situation and needs of any specific person who may receive it. It has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Although we are not specifically constrained from dealing ahead of our recommendations we do not seek to take advantage of them before they are provided to our clients. See full non-independent research disclaimer and quarterly summary.

Hey, For the dax and dow you can find the margin requirement on the deal ticket under get info> Margin requirements: Something to take into consideration is the contract size. For example the normal contract for the DOW (Wall st) is $10, the mini is $2 and we offer a £1 contract due to people not liking their investment in dollars when they have a sterling account: If you are asking the max position you can take out you would use the calculation below (for the sterling £1 contract): (I will be using approximate pricing but please note the price will move) £5000 = price x contract size x amount of contracts x margin requirement £5000 = 34568 x £1 x amount of contracts x 5% This gives you 2.89 meaning if you're trading full contracts you would be able to take out 2 contracts on the dow. Your margin required would be £3,456.80. The rest would be on your account for any potential losses. If you want a decimal contract you can have 2.8 meaning your margin will be (34568 x 2.8 x £1 x 5%) £4,839.52. If you put £5,000 on your account this means you will have £60.48 left on your account for losses until you're on a margin call. If we were to use the wall st ($10) contract it's slightly different. You need to take the £5,000 and convert it at the current exchange rate. In interest of this example we will say the rate is 1.41 So £5,000 x 1.41 = $7,050. You will use the same calculation now as you did before however the contract size is larger so that needs to be factored into the equation $7,050 = Price x contract size x amount of contracts x 5% $7,050 = 34,568 x $10 x amount of contracts x 5% Amount of contracts = $7,050 / 34,568 / $10 x 5% = 0.001 This wouldn't be possible as our contract sizes start at 0.2. I hope this helps if you need me to clarify anything else let me know by quoting my post All the best

Sorry for the delay: 02078960079

Hey, The reason the stock's on phone dealing is because it's now trading on NEX which is a different London stock exchange we don't support yet so you have to call us to close it. This means you will have to call us to close your position. It's also on non-leveraged only meaning you can't open any new positions on a leveraged account (CFD & Spread betting). Apologies for the inconvenience. All the best

Hey @Bill1952, If you're referring to transferring your shares over from another broker you can and there's no cost on our side (but you may want to check if your current broker has an exit fee) If you wish to transfer your share dealing/ ISA over to IG you can by opening an account with IG. Once opened if you need an ISA add one on the platform by selcting MyIG> Dashboard> Add an account> Add ISA. Once done you can confirm a transfer by going to MyIG> Live accounts> Change 'You are viewing' to Share dealing or ISA depending on which you're transferring> Stock transfer, Once we have this document we will deal with the transfer for you with your previous broker. If this isn't the transfer you're talking about let me know by quoting my message All the best Charlotte

HP to release earnings shortly after 9pm (UK time) With remote working and learning continuing to drive laptop and printer sales, will the tech giant once again beat estimates this quarter?

Although the GSK share price has underperformed against its close competitors in the past year, signs are starting to improve following positive moves from an activist investor and the release of highly anticipated new products. GSK shares down 2% year to date Shares reached £13.48 this morning but slumped afterwards GSK retains operations in the UK and not sell off vaccine operations What is going on with GSK shares right now? GlaxoSmithKline shares saw a brief rally after the price dropped as markets opened in London on 27 May. This was following news that the US activist investment firm Elliott Management, which recently acquired a significant stake in GSK will not be forcing the company to sell off its vaccine and pharma departments. However, the share price slumped shortly after, indicating that the beleaguered pharma giant is not out of the woods yet. Speculation had been rife that the US company would also slash GSK's R&D budget and divide it up into UK-based and overseas operations. However, Elliott Management said all such plans would be scrapped following discussions with the GSK leadership and the UK Government, which reportedly sees GSK as a 'national champion'. The GSK share price rose to a peak of £13.48 after markets opened, before trending downwards in the morning. Markets may consider this a sign that Elliott has faith in the £68 billion company to produce better returns for shareholders in the future, following the success of recently-announced Covid-19 treatments produced by GlaxoSmithKline. Nonetheless, issues related to its under-performance this past year remain outstanding. Does the longer-term future look positive for the GSK share price? GSK's reprieve has also come as a relief to figures in government who strongly wished to see a strong GSK remain in the UK. This does not indicate how the GSK share price will perform in the longer term, though. GSK has consistently underperformed the FTSE this year, with shares falling 18% over the past 12 months, while the FTSE has grown 16% in that time. Meanwhile, competitors such as AstraZeneca have seen notable growth in their share price, partly due to its success with its Covid-19 vaccine. However, signs are on the horizon that GSK might be catching up. On Wednesday, the US FDA approved for nationwide use of GSK's new Covid-19 antibody drug, in a move that could represent billions of pounds in revenue for the company. GSK also is set to begin the phase III trial of its very own Covid-19 vaccine, something that may benefit GSK share price if things go well. Daniel Smyth | Financial Writer, London | Publication date: Thursday 27 May 2021 15:49

NVIDIA” is set to release earnings tonight around 21:20 UK time. Find out how much the growing demand for its cryptocurrency mining processors has chipped in on earnings for the tech giant this quarter

Today: UK time 15:00 - Fed's Quarles speech 18:00 - Bank of Canada's Lane speech 20:00 - Fed's Quarles speech

Thank you for your feedback Jck. This feed does get passed onto our team who are working with TV so it's very useful to have these comments. All the best

Hey, If you've attempted to reset your password and it's still not working please email/ call or live chat us. There may have been too many incorrect password attempts and it's something we need to reset on our side for security reasons. All the best

We do allow traders to vote: https://www.ig.com/uk/help-and-support/investments/share-dealing-and-isas/do-you-offer-proxy-voting I hope this helps. All the best

Hey @Leonie9999, If you wish to transfer your share dealing/ ISA over to IG you can by opening an account with IG. Once opened if you need an ISA add one on the platform by selcting MyIG> Dashboard> Add an account> Add ISA. Once done you can confirm a transfer by going to MyIG> Live accounts> Change 'You are viewing' to Share dealing or ISA depending on which you're transferring> Stock transfer, Once we have this document we will deal with the transfer for you with your previous broker. All the best

Hey, Sorry for the delay. You can post links to webinars you find useful. If this is something you want to set up you can make a forum and specify it's just for educational material and then everyone on the forum can also post bits that they find useful. Also if you need me you can put @CharlotteIG and I will get a notification. All the best

Hey all, With card withdrawal they usually take 2-4 working days. When you request a card withdrawal on your account, on IG, the funds will leave us the same working day or the following working day. These have to go through an intermediate before traveling to your bank. We can provide a receipt. This is used when the funds are with the bank but haven't been allocated to your account. When we track the funds it means we're trying to identify it the funds are still with the intermediate or if they've reached the bank. Thank you for discussing amongst yourselves as you mentioned these were back to Westpac Debit cards. I will pass this information onto our payments team. All the best and apologies for this delay in your withdrawal.

Hey, We are able to provide a receipt of withdrawal, I've reached out to our Australian team to send out the receipt of withdrawal. Unfortunately I can't see if this was sent already but if it hasn't it will be with you tomorrow. You're right to ask for one, card withdrawals usually take 2-4 working days. All the best

You can amend the booking cost on the platform by clicking in that column on your open positions for Aston Martin. If you're not sure what to amend the booking cost to you can email us and say Aston Martin underwent a stock consolidation, can you please amend the booking cost based on what I bought the original shares at. They will then be able to amend the price to reflect the correct profit/ loss. All the best